ICM with CVP, failed to find networktrunkgroup for trunkgroupid 200

Question

Hi All,
i am trying to build ICM with CVP. i have ICM and CVP on seperate box. all pims are active everything seems to be normal at my end but for some reason call is not working.
when i dial the number on the vrupim i am getting a messge:
Trace: VRUPeripheral::RequestInstruction: Failed to find NetworkTrunkGroup for TrunkGroupID 200
and on my router i am getting the message:
**** CVP HANDOFF.TCL: AFD9EF57.89D711E0.804C80F9.53B25ADC abnormally disconnected with code 38.
please advise how to fix it.
Thanks
Munish

Answer 1

hi
Can you share screen shot of NTG & which version of CVP u are using . have you created Network VRU Labels.
SIP Call With IVR Service is Terminated With Reason Code: Q.850;Cause=38
Symptom:
Any failure of the bootstrap VoiceXML Server fetches to Call Server causes the SIP IVR Service
leg of call to be terminated by the recovery handoff TCL scripts on VoiceXML Server Gateway
with a Q850 code of 38.
Message:
Q.850;Cause=38
Cause:
If the Unified CVP loses network connectivity, the VoiceXML Server Gateway is not able to
get information from the IVR Service, and as a result a code 38 rejection is generated in the
Gateway logs.
remove the following lines from the network interface config in IOS:
Action:
no ip route-cache cef
no ip route-cache
no ip mroute-cache
keepalive 1800
no cdp enable
This I got it from CVP 4.x Troubleshooting guide. http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp4_0/troubleshooting/guide/cvp40tsg.pdf
and check also
http://developer.cisco.com/web/cvp/forums/-/message_boards/view_message/1726816