ID number for validation

My ID is declared ok by Adobe. But when I try to use it for validation of my Acrobat XI Pro, it says that there is no an eligible software on my computer !!! Amazing ! Have you any idea about that bad teasing problem ?

My ID is declared Ok by Adobe for this software (Acrobat XI Pro). It also
can be seen in my personnal count on Adobe site. The problem: Adobe
applications Manager seems to ignore the software which is on my computer.
Please also note that it is not an upgrade, but a new load of acrobatXI pro
after a fatal system crash (Mac OS 10.8.3).
Thanks for your help
jjh
De : "Bill@VT" <[email protected]>
Répondre à : <[email protected]>
Date : samedi 6 avril 2013 21:10
À : Jean-Jacques Hanet <[email protected]>
Objet : ID number for validation
Re: ID number for validation
created by Bill@VT <http://forums.adobe.com/people/Bill%40VT> in Acrobat
Installation & Update Issues - View the full discussion
<http://forums.adobe.com/message/5212432#5212432>
You need to enter the ID for the product you are upgrading from. If you did
not have a previous version of Acrobat installed, then the Upgrade will not
install -- you have to purchase the full product. This upgrade aspect is also
a good reason to not get rid of the previous version and lose the information
if you ever need to reinstall.
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