If I try to download a word file every time it downloads it as DisplayMessage.aspx instead of the file. How do I sort it out?

Every word or excel file I try to download from an e mail instead of getting the file name.doc or xlsx, I get the downloaded file address - DisplayMessage.aspx which is just a blank webpage. It doesn't matter which version of word or excel is used and it happens with every download. Basically I cannot download any files in Firefox but in my ISP which is AOL - there is no problem at all with downloading the files from the same e mails.

Thanks for getting back to me. Basically I get an e mail on AOL mail and until now no problem - I right click and the option I get then is 'save page as' so that brings up a list of my word or excel files - the 'save as' option box - so you normally get the word or excel file address appearing in the top box and the file extension in the bottom box just as if you were opening a file in word or excel. I've done it thousands of times but it no longer works in Firefox. However if I log directly into AOL and say download and again up comes the excel or word files and no problem - only on Firefox is there an issue and it seems to be since the last update - on both my desktop and laptop

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Question
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If I try to download a word file every time it downloads it as DisplayMessage.aspx instead of the file. How do I sort it out?

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