Image Printing Problem

I make use of Crystal 10. I have a report that print 1 page per record. This page include data and 3 images. Recently, this report started to print some pages correctly while other pages images printed black. Would appreciate if someone can highlight what happen because after rebooting the crystal report server, the problem goes away. Need to find the root clause and not reboot server all the time.
rgds,
Loh

Hi Loh,
Need a lot more info.
Are you using CR Enterprise?
Are you using a custom application you or someone else wrote?
You'll have to monitor the WEB servers resources or local browser cache etc.
What have you done so far to debug the issue?
Thank you
Don

Similar Messages

Image printing problem with Photoshop and Lightroom specifically with 11X14 cuts off top of image and moves bottom border up. Windows 7 OS - Epson Printer is working properly.

Have an unprecedented problem with printing 11X14 photos in both PS and Lightroom. The printer is operataing properly. Printing 81/2X11 correctly. Have double and triple checked all the printing settings and they are correct. Have checked with friends to no avail. This problem started yesterday. Widows 7 OS. Need help.

You show the OS receiving an image from Photoshop, and the OS starting the Epson print driver and handing it part of the image, the driver connects to the printer, then the print driver fails. It looks like a bug in the Epson rasterizer, or the printer communication.
You really need to talk to Epson. Photoshop isn't involved in that error.

Help!!! Image print problem

hi,
I want to print an image using JAI(Java Advance Imaging). I have something which scales the image
first and then prints it out. It prints the image, but the resolution of the Image is horrible.
The image comes out so blury it hard to see. Can anybody help me with this problem.
Any help is always appreciated.
Here is the Code.
import java.util.*;
import java.awt.*;
import java.awt.geom.*;
import java.awt.image.*;
import java.awt.print.*;
import javax.media.jai.*;
import com.sun.media.jai.codec.*;
import java.awt.image.renderable.ParameterBlock;
import javax.swing.RepaintManager;
* Title: 
* Description: 
* Copyright: Copyright (c) 2002
* Company: 
* @author unascribed
* @version 1.0
public class JAIImagePrint implements Printable {
protected RenderedImage renderedImage;
protected int imageWidth, imageHeight;
protected Point printLoc = new Point(0,0);
public void setPrintLocation(Point d) {
printLoc = d;
public Point getPrintLocation() {
return printLoc;
public void loadAndPrint(String filename){
RenderedOp renderedOp = JAI.create("fileload", filename);
renderedImage = renderedOp.createInstance();
print();
protected void print() {
PrinterJob pj = PrinterJob.getPrinterJob().getPrinterJob();
pj.setPrintable(this);
pj.printDialog();
try{
pj.print();
}catch(Exception e){System.out.println(e);}
public int print(Graphics g, PageFormat f, int pageIndex){
if(pageIndex >= 1) return Printable.NO_SUCH_PAGE;
Graphics2D g2d = (Graphics2D) g;
g2d.translate(f.getImageableX(), f.getImageableY());
if(renderedImage != null){
double scale = Math.min(f.getImageableWidth()/ renderedImage.getWidth(), f.getImageableHeight()/renderedImage.getHeight());
Interpolation interp = Interpolation.getInstance(Interpolation.INTERP_BICUBIC);
ParameterBlock params = new ParameterBlock();
params.addSource(renderedImage);
params.add(new Float(scale));
params.add(new Float(scale));
params.add(0.0F);
params.add(0.0F);
params.add(interp);
PlanarImage image = JAI.create("scale",params);
printImage(g2d, image);
return Printable.PAGE_EXISTS;
} else return Printable.NO_SUCH_PAGE;
public void printImage(Graphics2D g2d, RenderedImage image){
if((image == null)|| (g2d == null)) return;
int x = printLoc.x;
int y = printLoc.y;
AffineTransform at = new AffineTransform();
at.translate(x,y);
g2d.drawRenderedImage(image,at);

I have run into the same problem. From what I have seen the Image object is only capable of handling a pixel based picture. A pixel based picture only has a resolution of 72 dots per inch, where as most printers have a much higher resolution.
I haven't found a way around it yet. But I am looking at some alternative methods.

Image Print problem in PDF Reports

Hi,
I have imported a JPG image on the layout using Reports builder 6i using File -> Import -> Image. Once imported, this image is displayed correctly in the report layout editor. But, when I run this report (Pdf format) from Oracle Apps, this image is displayed with half side displayed as solid black color and the other half side with the actual picture.
I have tried to change the size of the image, import other type of images (BMP) & tried dynamic image using "Link File" option, but nothing could work.
Appreciate your help on the same.
Thanks.

Hi,
Yes. I have tried running that report with other images of different formats & size. But nothing worked out till now.
Regards.

Printing problem linked to EXIF time data for JPEG images.

For some years I have been using Photoshop Elements 8.0 with no problems of any kind. My computer runs on XP Professional with a system comfortably in excess of the minimum requirements to run Elements 8.0. I load my images into Elements from a card reader which is the same one since I got this version of Elements. I shoot mostly in JPEG with a Nikon D300. I print to one of 2 Epson printers, an SX100 and a PX700W. I don't use the wireless feature of the PX700W, connecting it via USB.
About a year ago I suddenly began to experience printing problems. If I tried to print an image Elements crashed just at the point where printing would begin. By trial & error I discovered that if I adjusted the time in the EXIF data of the image in Elements, whether by advancing or retarding it by hours or days and then adjusted it back to the original time I had no problems printing that image thereafter.
I also discoveredc that where I had shot in RAW I could print direct from the RAW image in Elements or from the JPEG I saved from an edited in RAW and had no problems.
I saw the forum discussions about the issues about the date/time in EXIF having been changed following the import into Elements. For those images I still had on my memory cards I checked the EXIF data in Elements and compared it what was on the image on the card. They were the same. I also checked the time zone and time settings of the camera and they were correct.
I backed up my catalog, re-formatted the computer to bring it back to its ex-factoy status, re-installed Elements and restored my catalog. I imported new images, tried to print them and the problem was still there.
Before I might upgrade to Photoshop Elements 10 I'm hoping someone else may tell me they have had the same problem and, hopefully, be able to tell me how they fixed it. I know the workaround will bypass the problem but it really annoys me that it suddenly appeared and I seem to be stuck with it. I'm also concerned that, given I totally re-formatted my computer but the problem is still with me, that the problem may be imbedded in my catalog and simply gets backed up to,\and restored from, my backup.
I'd be grateful for any ideas.

Hi Miceal,
Though I'm not sure, but see if Catalog repair and optimize helps resolve the issue.
For doing this, click File >> Catalog and selec your catalog and then click "repair' button.
Tick the checkbox for rebuilding indices in the repair workflow.
Now perform the optimize operation on the catalog similarly.
Let me know if that helps.
Thanks
andaleeb

IPhoto 08 contact print problems - after 5 images. prints pt a screenshot

iPhoto 08 contact print problems - after 5 images. prints pt a screenshot

Okay - So, I teach photography and have my students print contact sheets from iPhoto version 08. I have one student (out of forty) having the following problem (I have removed preferences, reinstalled iPhoto, used the iPhoto updater for 7.1.5, reloading the printer driver and upgrading the system software to 10.6.8 {I teach in a high school, so no funds for newer software})
The problem is isolated to one student - the others on the same machine do NOT have the same problem. When this student selects more than 5 images, the resulting output looks as if he has taken a screen shot - the palettes on the left of the frame show and the titles he has inserted (using Batch Change) are moved on to the pictures.
At this point, I am going to let him screenshot his submissions, just wondering if anyone else has had this problem.
Thanks!
Sandy Snyder

Officejet j6480 sometimes not printing entire image: printer or software problem or conflict?

Dell Inspiron, windows xp-pro, version 5.1 sp 3,
software: microsoft digital image 2006
I've been using digital image (DI) for several years and have never encountered this issue before now, but my printer is new and has some features I may not entirely understand.
I've created 4 separate images for a t-shirt transfer using DI. 2 images each are set up on an 8.5 x 11 layout, landscape mode. They were "cut out" and placed on each layout for printing. On my monitor, each image is a complete image: ie, no part of either image is missing or blocked out. However, when I print the document, sometimes part of one image doesn't print. The actual printed piece looks like an object or "blank" box was placed on top of the sheet of paper before printing, printed, and then taken off the printed paper leaving no ink beneath it.
DI allows you to cut out a photo and use the cut out with no background which is what I've done. The cut out follows the line of the object, dogs head, for example. The edges are not straight as if in a frame, however when the object is selected for editing, a dotted frame does appear around the edge. More than one object can be selected at one time and there can be an overlap of these frames, but once the object is deselected the frame disappears.
What really has me baffled is that the missing part of the image is squared off on two sides, is always in the same spot on the paper, completely different documents print the same way, you can see where the edge of the missing piece printed, but very light in color, and the document does print out correctly, sometimes.
Sorry to be so long winded. I'm trying to preserve the transfer paper since it is expensive and don't want to chance an incomplete printed sheet having to discard it and start over, hoping "this time it will work!"
Does anyone have any ideas? I know it sounds like a software problem but it also sounds like a printer problem, or both.

Hello @rslade , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're having problems printing in colour. I would like to help!
Do you have any issues making a colour copy, as opposed to a print?
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reiadding the printer:
Installing a Mac Printer Driver Using Apple Software Update
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

1.5.1 - printing problem with HP DesignJet 90

I made several 18" x 24" prints using 1.5 on the HP DJ 90 this morning and they printed fine, as they always have.
After upgrading to 1.5.1, the first print ceased printing at 20", the next at 8".
There were no other equipment changes before or after the upgrade.
I reverted to 1.5 and the back-up Aperture library and the same image printed perfectly, suggesting there is a problem with 1.5.1 and the Hewlett Packard DesignJet 90.
I will report this problem to Apple though Aperture software.
PPC iMac G5, 2gHz, 2gB Mac OS X (10.4.8) 10.4.8

The page looks perfect in preview and as a PDF. I can't print from the PDF, however, because it shrinks the text and expands the margins ...
Something's fishy. Save as PDF should result a file that looks exactly, precisely, like what you'd get if you printed directly to your printer.
I suspect your Word document has been corrupted by a few bytes of random data that is causing your printer to go nuts. Try cutting that portion out of the document, and pasting it in a new blank document so you can incrementally isolate the damage.
This isn't going to be as easy as it sounds, because when the PostScript printer driver encounters the errant code in the Word document, it's essentially telling the printer "now, go to the top of this page, print a nasty black smudge, and then crash." You might have to cut a whole page before and after the suspected corruption. If you're lucky you might be able to cut the portion then paste it right back as "unformatted text". Try that.
BDAqua wrote:
I'm not familiar with Word,
We should all be so fortunate. Word does use the standard OS X Print dialog though.

My "fix" to print problems in LR (using MS XP)

Having had the same problems printing from LR as many others are complaining about, I thought that I might give my 2 cents to what I did to solve (?) the problem. I have to run with current setting in a while to be convinced that it is not just an intermittent fix though ;-)
My problem when printing from LR was that the print came out much too Cyan-Green and somewhat dark when color management where handled by LR. When the same photo was exported to PS Elements (PSE) in Tiff with the Pro-photo color profile embedded, adjustments from LR, and printed using the same driver setting and color management, the print came out fine.
I must mention that I have had fine printout in previous LR versions but I'm not sure when the problem started. But at least from LR version 1.3, 1.3.1 I have had problems printing a proper print.
As I'm not 100% sure what caused the fix, I don't want to leave much info un-documented, so I start by describing my system etc.:
- Athlon 64 3500+ with 2 GB RAM
- Lacie 119 LCD monitor (calibrated with a ColorVision Spyder 2)
- Epson Stylus Photo 890 printer; an old (6-7 years) 6 color dye-sub printer, but it can still produce very good prints. (It is BTW, the A4 printer version of Epson 1290).
- Microsoft XP service pack 2
- Adobe Photoshop Lightroom 1.3.1.
- Adobe Photoshop Elements 5
- Latest Epson 890 printer drivers ver. 5.21/P (from 2004)
- ICC profiles for various Epson printer paper
- Paper used: Ilford Printasia Photo Glossy Paper (but I have tried Epson Premium Glossy Photo Paper as well with same results)
I used following setting:
- In printer driver: "No color management" was selected
- LR and PSE color management; printer profile: Epson Stylus Photo 890 Premium Glossy Photo Paper, Rendering Intent: Perceptual
. LR Print sharpening: High
- LR Print resolution: 360ppi
When the photo was opened in PSE and I had printed a small print with above mentioned printer driver/color management settings. The print looked good, but with a little magenta color cast, so I thought that if I used a different printer profile this might help (I have no ICC profile for the Ilford paper). So I chose the "Epson Stylus Photo 890 Photo Paper" instead and printed again, and this time the photo looked as it did on my calibrated monitor. I have to admit I was a bit delighted even though it was from printed from PSE and not from LR, but seeing that color management worked in other applications was a relief.
In PSE, I also I tried changing to a different Rendering Intent before changing printer profile, but with no success.
Another thing that helped further was to change Media Type in printer driver from "Premium Glossy Photo Paper" to "Photo Paper".
After the print success in PSE I went back to LR and changed the Printer Profile to "Epson Stylus Photo 890 Photo Paper" (still with "No color management" and "Photo Paper" selected in printer driver) and printed the photo again. Now the photo looked as good as it did in PSE (!!!???).
Now I have made a few printer preset in LR for various print sizes, and the prints look fantastic. Every time! Do I have to mention that I am a happy guy ? :-)
BTW, remember that a printer preset also saves the printer driver settings. Forgetting this can easily cause some unexpected results.
The only thing is that, I still do not know what fixed the problem, and I am a bit worried that the problem might come back again. Maybe the print related changes made in PSE and the following selection of the same settings in LR did - somehow - "synchronize" LR to a proper color management. Sounds weird, but if it works...
I hope this long explanation was useful to - at least - some of you, who experience printer problems in LR. LR is a fantastic application, and I enjoy using it, but the printer problems has really been frustrating.
Good luck!
/Per

Little unclear about the border thing- you say it prints with a too wide border, but also say:
When I print the image with this set up, it still is printed without a border.
It's a factor of your printer, though; some can never print without a margin around all sides; this can be a border, or cut off. Good news, though; you can have a 5 x 7 borderless, or with any size border you wish if you print on larger paper, and trim to taste.

Printing problem with Summarize Comments?

Printing problem with Summarize Comments in Pro 10.1.6? When I print, I only get the number boxes on one page and the comments on the next page. The numbered boxes don't show up on the actual image itself.

Um I dont know if im doing something daft but I tried this like you said
PrinterJob printJob = PrinterJob.getPrinterJob();
printJob.setPrintable(this);
if(printJob.printDialog()){
try {
          PageFormat pageFormat = printJob.defaultPage();
          if (pageFormat.getOrientation() == PageFormat.PORTRAIT) {
          landscape = 0;} else {
               landscape = 1;}
          System.out.println("THE ORIENTATION IS "+ landscape);
          printJob.print(); }
catch (Exception PrinterExeption) { PrinterExeption.printStackTrace();}
and it doesnt seem to work as I tried it both as landscape and portrait in the print dialog but landscape is always 0.
cheers
pmiggy

Duplex Printing Problem - Word 2007, Vista and HP Officejet Pro L7780

I'm having trouble with duplex printing on my new HP Officejet Pro L7780, from Word 2007, running on a brand new Vista system. I've also had this same problem (repeatable) with two other computers, running XP Professional/Word 2003, XP Home/Word 2003. All of the service packs have been installed for the operating system, word, and printer.
If you print a landscape document, using the auto duplex setting for the HP printer, the margins will print out offset by .25 inches, on the left and rigt margins. So if your margin is 1 inches on right and left, the margins will print to .75 on one side and 1.25 on the other. This would be annoying, except that I'm trying to print brochures and books, which requires that the pages print out exactly as set up... "close enough" isn't working for me
The way I have replicated this problem is as follows: set up a document in landscape format, using the default margins. Insert an image on page one, size it so it takes the full margin area. On the second page, fill it up with text. Print the document, selecting the printer properties and setting Print on Both Sides=Automatic. The easiest way see the problem is by holding the document up to the light. The front and back margins should match and they don't.
Any help you can provide would be very much appreciated.
Diana

Diana,
This problem is perhaps much larger than you might have imagined. We have tried to work with Hewlett Packard for over two years on the duplex printing problems. In the process, we have expended over 100 hours of effort in troubleshooting the problem which has included updating software, reinstalling software, developing test documents, escalating issues, submitting technical findings, and in purchasing replacements. Unfortunately, our efforts to interact with Hewlett Packard excalated support have resulted in an aire of apathy, disinterest, incompetence, frustration, redundancy, occasional discourtesy, and an outright lack of professional decorum - something inconceivable of a large, reputable company.
We have identified several problems with duplex printing. The duplex printing problems include irregular margin increases (.25 to .50 inch), margin shifts, cut-off text, compressed text, and compressed graphics. Please note that most of these problems are only evident when printing documents from computer applications to the printer. If the user simply uses the front printer panel to copy in duplex mode, these problems are not always evident. This suggests that the printer mechanics are capable of properly duplexing and that the problem lies in the drivers.
The problem is evident on the HP OfficeJet Pro L7780, Photosmart L7180, Photosmart C6150, Photosmart 3310, and likely on many, many other HP models. The problem is evident on many computers (HP, IBM, Toshiba, and Dell), is evident in multiple applicatons (Word, Wordperfect, Excel, Peachtree, Notepad, and many more), and is evident on multiple operating systems (Windows XP Home, Windows XP Professional, Windows XP Media Center Edition, and Microsoft Vista).
We consider ourselves to be extremely polite, patient individuals, but have nearly been driven to outrage by the indignant disregard offered us by HP's escalation support department; a department which should represent the cream-of-the-crop in both service and technical expertise. Given the ease with which the problem can be duplicated, we expected an extremely quick resolution by HP who, to our knowledge, has never even made the effort to duplicate the problem in-house on our behalf.
Ironically, HP highly advertises their J.D. Powers rated technical support, yet it appears that they actually have extremely poor published consumer rankings in some of today's mainstream computer magazines. HP technical support makes no apologies for the fact the user cannot use a major feature of their printers, offers no indication that the problem is even being addressed, and off-loads the responsibility by suggesting that we contact Microsoft (who is to blame for this issue).
Thank you, Diane, for your message. We had a hard time imagining that we were the only one experiencing this problem, especially when HP promotes such a representation. Which also begs the question why HP plays like the problem does not even exist? I also fail to understand why HP technical support shows so little interest in a problem that is easily duplicated and adversely affects a major feature of the printer which is commonly used by individuals purchasing equipment for its duplex capabilities.
This is sad because we have been a loyal customer of HP for over twenty-five years. There was a time when we would have happily endorsed HP's steller products and steller support (provided you could get a problem escalated). Now, however, they all-too-often appear to offer equipment that fails to support advertised features which is backed up by sub-standard support and extremely expensive ink. This is an especially sad commentary for users who are buying HP's upper-end printers and computers.
We desire to know if there are others out there experiencing similar problems? If you have experienced these problems or would like samples of the problems we have duplicated, please respond. I think the more information we gather, the better our chance of a successful resolution to a serious problem.
Thanks Everyone!

HELP- Printing Problem with Photoshop CS4

Hello Everyone,
I just bought the PHOTOSHOP CS4, and I am having problem when it prints. The image is not clear, it has dots (pixels). This computer where I installed this program is brand new. I have previously worked with Photoshop CS2 and never had an issue but was force to buy this new one because the computer that I bought has Windows Vista and CS2 is not compatible. I thought maybe the problem was my printer but is not I have a Brother HL-5140 (black and white). I have connected my old computer with the printer and the images print perfectly fine. I have printed photos and it prints clear. But this only happens with Photoshop CS4. It prints dots, can someone please help me. Is driving me crazy.

Really I'd be willing to bet it's your driver under Vista.
I have the same problem using Vista and a older HP LaserJet, under XP and CS2 it prints well. Under Vista it's a bunch of dithered pixelated dots.
They want you to buy a newer printer.

Printing problem with Photoshop CS4

Hello Everyone,
I just bought the PHOTOSHOP CS4, and I am having problem when it prints. The image is not clear, it has dots (pixels). This computer where I installed this program is brand new. I have previously worked with Photoshop CS2 and never had an issue but was force to buy this new one because the computer that I bought has Windows Vista and CS2 is not compatible. I thought maybe the problem was my printer but is not I have a Brother HL-5140 (black and white). I have connected my old computer with the printer and the images print perfectly fine. I have printed photos and it prints clear. But this only happens with Photoshop CS4. It prints dots, can someone please help me. Is driving me crazy.

I haven't heard of anyone else with those specific symptoms.
But another poster has had problems with his Canon 9900 not printing (but no blank page).
The first thing to do is make sure you are using the Canon drivers and not the GutenPrint/GimpPrint drivers.
After that, you probably need to check with Canon.

Printing problem when PDF is sent to the printer with certain fonts - missing text

I'm running into a printing problem when PDFs containing certain characters of the Calibri font are used. The text in large sections of the PDF is missing on the paper version, but the text is there on the screen. It's also happened when the PDFs we created were e-mailed out to a client and printed on their printer. The problem is not present when printing directly from the programs (Microsoft Word, Excel, Visio, etc.). I've been trying to get tech support from Adobe on this, but every time I call they apologize and say they will call back in 4-6 hours with an answer. Same result each time, no call back. If anyone from Adobe is listening, it's case number 184891587. The font appears as an embedded subset when I look at the document properties. Sometimes deleting one or two Characters allows for larger text blocks to be printed - i.e. removing a long dash in bold from the heading of a paragraph makes the paragraph reappear when printed to paper from PDF. In all cases the PDF appears correct on the screen. Printing as an image allows the text to appear, but the image quality isn't acceptable for small text, even at the 600 dpi setting on the printer. If the PDF is sent out by e-mail, we do not have control over the end-user's printer setup anyway, so we need this to work in all cases.
The setup/process I'm using is as follows:
Windows 7 Professional SP1 64-Bit
Microsoft Office 2013 - problem is present when printing documents from Word, Excel or Visio. Even other variations on documents.
I've tried Acrobat versions 11.0.0 to 11.0.5 as well as Acrobat Pro 11.0.0 and 11.0.1. Same Result
Printing to Adobe PDF as the printer, from the third party application
Printing to a Xerox printer from PDF using Acrobat - Text missing
Client prints to Konica printer - Text missing
I print to the wide-format Ricoh (which also does 11x17) and the text is present.
Is there something I'm missing? Is the entire font not getting embedded into the PDF file? I noticed that rolling back to a much older version of the Calibri font (1.02 compared to 5.72) makes the problem mostly go away, but it's not completely gone. Is it possible the font is too large to be completely embedded? Where can I go from here?

Success! At least for now. It looks like my problem was fixed with Adobe's most recent update, 11.0.06. From the release notes:
PDF creation
Added support for Lotus Notes 9.
Added support for WebCapture in IE 11.
Added support for conversions from AutoCAD 2013.
3652540 A blank pdf is created for files having hidden visual style.
3601108 Flow Chart converts as a multicolored square.
3654345 Word documents missing parts of images in conversion to PDF.
3654572 Temporary file size increases when creating pdf by combining multiple files into one PDF.
3670155 PDF file created with Distiller XI prints incorrectly to some printers. (Emphasis mine)
3599407 Checkbox check marks do not appear in these files.
3663233 IE Web Capture in localized OS: Icons and drop-down menu items are missing and conversion dialog is not localized.
3651931 Chrome Only: Few web pages when converted to pdf from Chrome plugin doesn’t show up the Save As dialog.
3597910 EPM Mode On: Web capture is not working on Windows 8-32 bit when cache folder is missing.
3610644 Firefox 23.0: With Firefox version 23.0 (latest), the WebCapture icon shows up very dim as if it is disabled.
3650244 ODA falis to convert DWG files to PDF for large files.
I don't know if that's definately what solved the problem, but it sure sounds similar and this is the update that made the printing problem go away. We can't get the PDFs to fail at this point with our printers, even with Calibri 5.72. I'll come back to thread if we have printing problems at the end-user locations.

Printing Problem with Adobe Suite

I am using Adobe Creative Suite 5.5 Design Premium on Mac OS X 10.8.2 and trying to print on the Epson Artisan 1430. For some reason, when I print on a 13x19 sheet of paper and set my printing preferences to print on the 13x19 (Super B) size paper in any Adobe Creative Suite program, the image will print on the 13x19 paper, but only at an 8.5x11 size. The image printed will even be resized as if it were going to be printed on the 13x19, yet still cut off at 8.5x11 size on the 13x19 page. I called Epson and we talked through the problem. The printer will print to the full 13x19 size on any non-Adobe program, but with any Adobe program, it will be cut off. I have uninstalled, and reinstalled the entire Creative Suite and it has fixed nothing. Unfortunately, I have a deadline and I must print larger than an 8.5x11 size, but I do not know what else to do.

I know this is a super late response, but I recently had the same issue and discovered a solution (it worked for me at least). Try resetting your Photoshop user preferences. The easiest way to do this is to hold down Command, Option, Shift (Mac) OR Alt, Ctrl, and Shift keys (PC) while starting up Photoshop. A dialog box will appear asking if you wish to delete the preferences/settings file. This resolved the issue for me and now Photoshop is correctly printing 13x19" images on 13x19" paper!

Image Printing Problem

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