Images in my FrameMaker 10-sourced Robohelp Web Help project are turning out as blank JPEGS appearing as blank spaces in the final output. How can I fix this?

I'm attempting to create online help sourced from a FrameMaker 10 book using Robohelp 9 and Web Help (primary layout).
The text is interspersed with numeorus small icons which, in the FrameMaker documents, are .bmp images inserted into anchored frames in the lines of text.
Most of these icons were imported by reference into the FrameMaker book's chapters. Some were copied from another FrameMaker book and pasted into the present book.
Many of these images are turning out blank in the finished Help project.
Robohelp seems to convert these images into JPEGS.
In the source FrameMaker book, the images which appear OK in the Help project have Object Properties including: Facets: FrameVector   JPEG ... Referenced File: No File
The images which appear blank have different object properties there: Facets: DIB ... Referenced File: (address of the image's source file)
How can I fix this and make all of the images appear in the Online Help?

Sorry, Jeff. I missed the key word in your instructions. Well, I did the import and still no luck. I'm getting the exact same results with the same images. (In some cases, I'm even getting hidden conditional text from the FM document body showing up in the image's frame instead of the image! See below.) This is bizarre behavior, but it's not new with the import. It is happening both in the linked and imported WebHelp with the same exact images. (Just another piece to complicate the puzzle.) So we have some jpeg images that are blank, and a few that are glitchy. From what I can tell, the commonality, besides the fact that all these new images are in jpeg format instead of gif format, is that all the blank and glitchy images are in a text inset. I'm beginning to think maybe RH just doesn't support text insets at all.
Arnis, I'll have to ask my colleague how she created the images next week when she's back from vacation. I have no clue if there are any differences between the jpegs and why some are showing up correctly. What do you mean by "compression type or level?" Are you asking about the resolution (high, medium, low) she chose when saving the images, or which program she used to do the screen capture and editing? (We have Adobe Photoshop CS5 and FM 11).
My next step is to copy-paste all the content from the text insets into my FM document (in the book I am linking) and re-render to see if that solves the problem. It will make single-sourcing impossible because I'll have to copy-paste the new content and images my colleague creates into my document each time we do an update, but oh well.
Here is an example of a glitchy image in RH:
And here is what it looks like in FM:
So bizarre!

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