Import Error on iTunes Producer

I have already uploaded succesfully two books on the iBooks platform, using iTunes Producer. However, I am having trouble uploading other titles. After my files pass all validation tools (Apple, Epubcheck and Flightcrew), my book is delivered. Then, by opening the Package History menu, I see an Import Error, with no apparent explanation, or error log I can send to apple. I have already checked for the obvious usual suspects (encoding, manifest, namespaces etc) but I cannot find something wrong. In addition, I have already used the Contact Us form in the iTunes Connect module, but there is no answer from Apple.
Anyone with a similar problem, or a possible solution ?
Best,
Nikos

Same error here.
First book being uploaded. Book was created using Sigil, assembled with Calibre, and tested with epubcheck and FlightCrew. After iTunes Producer delivers the file, in a few minutes I retrieve the package status and the message is "import error".
I would imagine that a text file with the reason for the import error would not be that difficult to produce. If it is failing, it probably is reaching a condition that is not allowed during import (a condition would be an IF-THEN-ELSE or a CASE statement). At that point the import process should log what happened and send to us so we could correct it.
In the mean time I entered a request on the Contact Us page and I will post here any replies I receive.

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Please help me out by telling me what is going wrong after I update my ibook with iTunes producer. The fetched statuses goes from internal transfer to import processing to import error. But I can't find out anywhere what is wrong......I'm getting crazy because as you can see I'm busy with it from febr, 16th .... And that is 9 days too long...
I have read a lot on the web and the forums but no one seems to have an answer. I have sent it to Apple, But no answer. Is there a server Meltdown?

The problem was indeed in the videos. Also Apple told me that by mail. This is what I finally did:
I duplicated my iBook version.(.iba file)
I removed all the video's
I saved that version (.iba file)
I saved that ibook (.ibooks file)
I opened the original iTunesProducer package of the book (.itmsp file)
I uploaded/delivered the file
I checked the status with the file - history option
and it said as latest status imported.
Now I'm putting the video files one by one back in the book and upload. And wait and see when it is going wrong. Up to now I have done 2 succesfull uploads with movies. So I guess the movies were the problem. To be followed....

Error Codes: ITunes Producer

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Error ITMS-3000 "line 58 column 29: element "data_file" incomplete; missing required element "checksum"
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Just did a little research. You must publish your book from iBooks Author if you have media files in it. That arror code means that there is a file type error. If you upload using iBooks Author then that code should go away.
Here is a link to another post that may help you:
https://discussions.apple.com/docs/DOC-3605

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I'm trying to upload an epub file to iBookstore with iTunes Producer. It's an epub file that's uploaded elsewhere with no problems. I am getting this error message ERROR ITMS-9000: "Unable to analyse: chap07.html" at Book (MZItmspBookPackage). Would appreciate any help.. thanks

Just did a little research. You must publish your book from iBooks Author if you have media files in it. That arror code means that there is a file type error. If you upload using iBooks Author then that code should go away.
Here is a link to another post that may help you:
https://discussions.apple.com/docs/DOC-3605

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Use this forum: Delivery
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The article below has troubleshooting steps that may address your issue with xml files:
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ITunes Produce delivery error ERROR ITMS-3000

Hi everyone,
I am going crazy trying to publish an e-book on the iBookstore, and I hope I can get some help here.
First some background info:
I am intending to publish a small collection of short stories written in Pages '09 and converted to .epub in a writing tool named Scrivener (where I can have each short story as a separate chapter, which I wouldn't be able to do - I think - if I just converted straight to .epub in Pages), through iTunes Producer.
I have previewed the file many times (in many versions) on my iPad and it works perfectly.
However, when I intend to deliver via iTunes Produce - after filling in all of the required fields of course - I receive this error message upon delivery:
1 package(s) were not uploaded because they had problems:
          /Users/willustav/Music/iTunes Producer/Playlists/9789198015713.itmsp - Error Messages:
                    Apple's web service operation was not successful
                    Unable to authenticate the package: 9789198015713.itmsp
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                    ERROR ITMS-3000: "Line 48 column 38: element "audience" incomplete; expected element "range" or "value" at XPath /package/book/metadata/audience_info/audience"
Now, I cannot for the love of God understand what it means. I have tried to tweak the .epub conversion settings to be as plain as possible (in Scrivener) and I just can't make any sense of the "help" from Apple support, which just says:
[quote]
Why am I getting a delivery error in iTunes Producer?
Import errors can appear after a validated EPUB file and the required metadata have been delivered. An import error can be caused by the following:
Your EPUB contains files not listed in the manifest. This error is not generally caught by EPUBCheck. All files must be listed in the manifest, or there is no way to confirm that they are intended for distribution.
Your EPUB contains characters that are not UTF-8 or UTF-16. This is typically caused by including accented or other special characters in the EPUB. If they are not properly encoded, they will not appear as expected when the customer reads your book. iTunes Producer lists the exact files that have these issues in the delivery error report.
XHTML namespace is not properly declared in all HTML in your EPUB. This is a strict requirement for the EPUB standard. Check to ensure the proper namespace is declared in each HTML document. See the current spec at http://www.idpf.org/2007/ops/ops2.0/download/.
All date formats are not full and complete. There are strict requirements for dates listed in the EPUB OPF and NCX files. Check to see that they are complete and properly formatted.
Your filenames have spaces or encoded characters. If your EPUB has any spaces in filenames, be sure the spaces are properly encoded in the EPUB manifest by using "%20" in their place. Filenames may not contain periods (".") other than to separate the filename from its extension.
Note that even if your book package passes EPUBCheck, it might contain one or more of the errors above that prevent it from appearing in your iTunes Connect account. [/quote]
There are no periods of spaces in the filenames.
The only thing I can think of is that the text is in swedish, and perhaps the letters "å, ä, ö" can cause difficulties? But I fail to see why or how, if it works and shows perfectly on my iPad upon preview.
Any help would be greatly appreciated! Thanks!

I had the exact same problem but solved it. The solution lay in eliminating one unmanifested file within epub. In other words, I had listed a file in the opf manifest and also had it included in my folder as a jpg, but it was unused in the actual html file. This caused the epub to pass epub check but to fail apply validation.
Hope this helps,
Btr

ITunes Producer upload error

I've got a 41.2MB iBook I'm trying to upload using iTunes Producer. I've got a book, sample book, cover art and 5 screenshots. At the delivery screen, I get text at the top that says Validation Completed. I hit the deliver button, the barber pole starts and I get text saying validating metadata with the iTunes Store, validating assets with the iTunes Store, negotiating, validating assets with the iTunes Store, validating metadata with the iTunes Store, then I get an error, and when I send it to Apple I get this summary:
Package Summary:
1 package(s) were not uploaded because they had problems:
          /Users/Rock/Music/iTunes Producer/Playlists/9780615628196.itmsp - Error Messages:
                    An error has occurred during the upload.
                    An exception has occurred: The operation timed out.
                    Transfer error.
                    An exception has occurred: The transport has been detected as having failed and has been aborted. Please try again.
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Two days ago I got this message from Apple:
Thank you for contacting iBookstore Publisher Support.
We appreciate your report of this error in iTunes Producer. Our team is aware of this issue and is currently working towards a resolution. You will be notified by email once it is resolved.
Thank you for your patience.
Then today, I got this from Apple:
The attached list of items did not upload successfully to the iTunes Store. If you still want to make these items available to customers, you will need to retry the uploads.
Regards,
The iTunes Store Team
I've read some stuff in the forums and I see a lot of problems with video but my book has none of that. It's text and a lot of aviaiton historical photos and artwork, with two gallery widgets. Nothing fancy.
Anybody have any advice? I'd change the book if I need to but I don't have a clue as to what's causing the problem...
Rocketman

I got a reply from iBookstore support that fixed me right up. My issue was not a JAVA issue. Here's what they sent:
You can make an update to your settings in iTunes Producer to avoid this issue.
1. Open iTunes Producer
2. From the iTunes Producer menu, open Preferences.
3. Click on the icon for Advanced settings at the right side of the screen.
4. Uncheck the box next to Signiant.
5. Close settings and reattempt your delivery.
You will be notified by email once Signiant is available again.
Once I did that, my book delivered on the first try. I'm fixed and thanks to Apple.
Rocketman

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I created a fixed-width ePub (approved thru ePubCheck). But when uploading through iTunes Producer I get this: "ERROR ITMS-9000: META-INF/container.xml in sample-photo-book-portrait.epub must contain one and only root file reference. at Book (MZItmspBookPackage)"
My container.xml seems fine:
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I have the exact same error from iTunes Producer... my container also seems fine...
<?xml version="1.0" encoding="UTF-8"?>
<container version="1.0" xmlns="urn:oasis:names:tc:opendocument:xmlns:container">
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      <rootfile full-path="book.opf" media-type="application/oebps-package+xml"/>
   </rootfiles>
</container>

ITunes Producer insisting I need an ISBN

I'm trying to deliver a new book and I can't get past an error in iTunes Producer saying "Missing required field: ISBN"
It's my understanding that ISBNs aren't required anymore. It is successfully assigning the book a Vendor ID.
I've tried deleting iTunes Producer and all it's preferences and reinstalling with the same result. Any ideas?

Might be time to contact Apple...
[email protected]
…support phone number call +1 (877) 206-2092.
Global Phone Support
We have expanded English-language publisher phone support. To make contacting the iBookstore support even easier, new local phone numbers are now available for Australia, France, Germany, Italy, Netherlands, Spain, and the U.K. Support is available Monday to Friday, from 7 a.m. to 5 p.m. (PT).
Country
Phone Number
Australia
1300 307 504
Note that this is a low tariff number.
France
0805 540 117
Germany
0800 664 5307
Italy
800 915 902
Netherlands
0800 0201 578
Spain
900 812 687
U.K.
0800 975 0615
U.S.
+1 (877) 206-2092
Toll-free from U.S. and Canada.

IBooks Author / iTunes Producer Import Error

Looking for some help....
I have now attempted 9 different imports of my iBook Textbook created with iBooks Author - all ended in Import Error.   I have scoured the forums and took some community members' advice to:
Change all my video formats to iPhone / iPod 3gs .m4v instead of iPad .m4v (even though the documentation says that iPad .m4v should work)
Made sure there is a preview version of the iBook
Made sure all the Metadata is filled out
The ITMSP package validates successfully in Producer and gives me a green check mark on upload. After watching the package status it goes from Uploading > Uploaded > Internal Processing > to Import Error ever single time.   This is beyond frustrating since there is no error log for me to review to have ANY idea what the error is. Please advise!
This is going on over a week now of struggling with this and an entire week of work waisted.   I was told it will take about 10 days for the book to be reviewed to get placed in iTunes - BUT I CAN'T EVEN GET IT SUBMITTED!
Please help!

I struggled with the same issue for a couple of days earlier this week. My issue was definately related to vido, but not necessarily the format of the videos. It was related to 2 things:
1. We had adjusted the Poster frame from the default to a selectable frame.
2. We had adjusted the start/stop of the video
I deleted the videos that had either of these settings changed and added them back into the book without any adjustments and the Import worked. Unfortuantely, this took me 2 straight days of work to figure out since the error message doesn't tell you anything.
Good luck.

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I have completed my first iBook and wanted to publish...which fails of course. Everything works fine through the whole iTunes Producer thing until it says "Import error" in the package status. When I go to the contact us at iTunes Connect and try to get in contact with apple it says that my Apple-ID is wrong, it has to be a numeric identifier.
Is there some file in the system that states WHAT is wrong with the book? Or is there a way to actually get in contact with someone at Apple? *frustrated*

I struggled with the same issue for a couple of days earlier this week. My issue was definately related to vido, but not necessarily the format of the videos. It was related to 2 things:
1. We had adjusted the Poster frame from the default to a selectable frame.
2. We had adjusted the start/stop of the video
I deleted the videos that had either of these settings changed and added them back into the book without any adjustments and the Import worked. Unfortuantely, this took me 2 straight days of work to figure out since the error message doesn't tell you anything.
Good luck.

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The CD I imported (in the above post) is now not in my iTunes library. Any help would be appreciated .

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Hi Grigsby9,
Thanks for using the Apple Support Communities. This error usually appears when your iTunes Media folder location is incorrectly configured in your iTunes Advanced preferences. Let’s check these preferences to makes sure that iTunes is point to a folder that exists:
Locate and organize your iTunes files - Apple Support
http://support.apple.com/en-us/ht1391
Find and change the iTunes Media folder location
You can change the iTunes Media folder location to share music between accounts on the same computer.
1.Mac OS X: Choose iTunes > Preferences.
Windows: Choose Edit > Preferences.
2. Click the Advanced pane.
- Matt M.

I cant get into itunes producer keep getting an error my username and password is incorrect. i have made a new one all good still same error any ideas?

I cant get into itunes producer keep getting an error my username and password is incorrect. i have made a new one all good still same error any ideas?

I'm having a very similar problem.
I'm based in the U.K. and am trying to publish an iBook through the iTunes bookstore. I have made my book in iBooks author 2.0. My iTunes is up to date.
When I try and publish the iBook I have passed and ticked the Pre Publish Check; and the Create Account, but when I try and download iTunes Producer through iTunes Connect I'm told "Your Apple ID does not have permission to access iTunes Content."
When I try and re-set my iTunes Store account I'm told "The iTunes Store Account has already applied to distribute content on the iBookstore." Of course it has I just did that.
If I try and sign in to iTunes Connect through the Publishing pane I'm told "Your ID or Password was entered incorrectly." Even though I've just used it to sign into iTunes (and here), so my password and Apple ID work fine elsewhere.
Is my access to the iTunes Connect being delayed while my submission is processed, i.e. the processing of my tax and account details? Or am I stuck in a loop?
If this is still processing (I started this 20 hours ago) I assume that I have to submit the book itself when I can download iTunes Producer at a later date, as I haven't submitted the book yet?
I emailed the problem to iTunes Store and was refered to [email protected], only for them to say they don't read or reply to emails sent to that address??????
I'm not sure which part of the process I've reached - if any. I feel I'm in limbo. I have an iBook ready to go - but where is Apple?
Any help would be most welcome.
Andy

Import Error on iTunes Producer

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