Importing mpeg-4 movie file

I have a mpeg-4 movie file on my computer and am unable to "import" or "add file to library". I have 8 other movies that I have done this with successfully, but this one doesn't work. There seems to be no sense to this. What is the problem?
Gayle

I have a mpeg-4 movie file on my computer and am unable to "import" or "add file to library". I have 8 other movies that I have done this with successfully, but this one doesn't work. There seems to be no sense to this. What is the problem?
Gayle

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