Impossible to download Adobe Software with CCP

Hi
There is no support in French?
We have a problem to download software with CCP
When the download start we have lot of time "error" and we must click on RESTART to continue.
Perhaps the download don't finish and you have this :
8/8/2013 11:15:45[INFO] AdobePackageBuilder - Build Version - 1.2.0.4
8/8/2013 11:15:45[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4
8/8/2013 11:15:49 [WARN] AdobePackageBuilder - Error in creating file for 7z test output. Error code : 3
8/8/2013 11:15:49 [WARN] AdobePackageBuilder - Preprocessing of 7z file failed!
8/8/2013 11:15:53 [WARN] AdobePackageBuilder - Process returned error:2
8/8/2013 11:15:53 [ERROR] AdobePackageBuilder - Unable to extract/Mount AAM ASU (C:\Users\kevin\AppData\Local\Adobe\CCP\\AdobeCCPCache\KCCC\AdobeSetupUtility\ACCCx189.zi p)
And perhaps the download finish, the log is this :
8/8/2013 10:49:52[INFO] AdobePackageBuilder - Build Version - 1.2.0.4
8/8/2013 10:49:52[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 4
8/8/2013 10:49:54 [WARN] AdobePackageBuilder - Error in creating file for 7z test output. Error code : 3
8/8/2013 10:49:54 [WARN] AdobePackageBuilder - Preprocessing of 7z file failed!
8/8/2013 10:49:55 [INFO] AdobePackageBuilder - Sucessfully extracted the product at C:\Users\kevin\AppData\Local\Temp\{3A6F5762-A0F0-48B7-AEEB-CF00966F5C68}\ACCCx189
8/8/2013 10:49:55 [INFO] AdobePackageBuilder - Extraction completed with return code = 0
8/8/2013 10:50:09 [INFO] AdobePackageBuilder - Copied Setup file/folder (packages)
8/8/2013 10:50:10 [INFO] AdobePackageBuilder - Copied Setup file/folder (resources)
8/8/2013 10:50:10 [INFO] AdobePackageBuilder - Copied File (Set-up.exe)
8/8/2013 10:50:10 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.db)
8/8/2013 10:50:10 [INFO] AdobePackageBuilder - Copied File (payloads\Media_db.sig)
8/8/2013 10:50:10 [INFO] AdobePackageBuilder - Copying the content of 1 disk
But when we begin the installation, Adobe close Windows Explorer, we wait few minutes ... and the software is not installed.
Test with many computers, Windows XP, Windows 7 x64 and 7 x86, always the same problems
Thank for your help

Thank you for your help.
This is the log :
08/12/13 11:12:36:247 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | Build Version - 2.0.0.0 (BuildVersion: 2.0; BuildDate: Mon Jun 18 2012 06:00:16 )
08/12/13 11:12:36:309 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | Logging Level verbosity Set  to 4
08/12/13 11:12:36:309 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | CREATE PIM Instance ...
08/12/13 11:12:36:340 | [INFO] |  | ASU | PIM | Utilities |  |  | 2876 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\pim.db-journal' does not exist
08/12/13 11:12:36:387 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | trying to createOrUpdatePIMDbSchema.
08/12/13 11:12:36:449 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | Current db schema version on machine 2.
08/12/13 11:12:36:449 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | Current db schema version to install 2.
08/12/13 11:12:36:449 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | PIM DB Schema is up to date. Current schema version is 2.
08/12/13 11:12:36:449 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | PIM Database is Up To Date.
08/12/13 11:12:36:481 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | PIMSqlite closeDB status 0
08/12/13 11:12:36:481 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | FREE PIM Instance ...
08/12/13 11:12:36:496 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | Build Version - 2.0.0.0 (BuildVersion: 2.0; BuildDate: Mon Jun 18 2012 06:00:16 )
08/12/13 11:12:36:496 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | Logging Level verbosity Set  to 4
08/12/13 11:12:36:496 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | CREATE PIM Instance ...
08/12/13 11:12:36:496 | [INFO] |  | ASU | PIM | Utilities |  |  | 2876 | File 'C:\Program Files (x86)\Adobe\Adobe Creative Cloud\pim.db-journal' does not exist
08/12/13 11:12:36:527 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | trying to createOrUpdatePIMDbSchema.
08/12/13 11:12:36:574 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | Current db schema version on machine 2.
08/12/13 11:12:36:574 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | Current db schema version to install 2.
08/12/13 11:12:36:574 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | PIM DB Schema is up to date. Current schema version is 2.
08/12/13 11:12:36:574 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | PIM Database is Up To Date.
08/12/13 11:12:36:652 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | PIMSqlite closeDB status 0
08/12/13 11:12:36:652 | [INFO] |  | ASU | PIM | PIM |  |  | 2876 | FREE PIM Instance ...
08/12/13 11:12:39:617 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 2376 | Build Version - 7.0.0.414
08/12/13 11:12:39:664 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 2376 | Logging Level verbosity Set  to 4
08/12/13 11:12:39:742 | [INFO] |  | ASU | AAMUpdatesNotifier | Utilities |  |  | 2376 | File 'C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UNResources\Dictionary\\stringTable.zdct' does not exist
08/12/13 11:12:52:025 | [INFO] |  | ASU | OPM | OPM |  |  | 3376 | Build Version - 7.0.0.271
08/12/13 11:12:52:025 | [INFO] |  | ASU | OPM | OPM |  |  | 3376 | Logging Level verbosity Set  to 4
08/12/13 11:12:52:462 | [INFO] |  | ASU | OPM | OPM |  |  | 3376 | Schema version and schema compatibility version are same or greater than current
08/12/13 11:13:01:215 | [INFO] |  | ASU | OPM | OPM |  |  | 3376 | Successfully opened opm session, db location:C:\Users\kevin\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
08/12/13 11:13:01:215 | [INFO] |  | ASU | OPM | OPM |  |  | 3376 | No Record found for the input fields in opm_getValueForKey
08/12/13 11:13:15:224 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 2376 | CFU .... StatusCode(21) ErrorCode(0)
08/12/13 11:13:15:224 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 2376 | inside getUpdates
08/12/13 11:13:35:301 | [ERROR] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 2376 | Cannot find any update Node
08/12/13 11:13:35:301 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 2376 | All updates count 0
08/12/13 11:13:35:301 | [INFO] |  | ASU | AAMUpdatesNotifier | AAMUpdatesNotifier |  |  | 2376 | WaitFor Event Thread to exit ...
08/12/13 11:13:50:837 | [INFO] |  | ASU | LWANative | LWANative |  |  | 2876 | Build Version - 7.0.0.410
08/12/13 11:13:50:853 | [INFO] |  | ASU | LWANative | LWANative |  |  | 2876 | Logging Level verbosity Set  to 4
08/12/13 11:13:53:885 | [INFO] |  | ASU | LWANative | P7Native |  |  | 2876 | Start : pwa_openSession
08/12/13 11:13:53:885 | [INFO] |  | ASU | LWANative | P7Native |  |  | 2876 | pwa_openSession Session key : {14240669-077A-49F6-A00F-53E7C4B0FA7A}
08/12/13 11:13:54:365 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Build Version - 7.0.0.386
08/12/13 11:13:54:365 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Logging Level verbosity Set  to 4
08/12/13 11:13:54:425 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Schema version and schema compatibility version are same or greater than current
08/12/13 11:13:54:881 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Successfully opened opm session, db location:C:\Users\kevin\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
08/12/13 11:13:54:881 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | No Record found for the input fields in opm_getValueForKey
08/12/13 11:13:54:897 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Released OPM refrence successfully in opm_freeLibRef
08/12/13 11:13:55:162 | [INFO] |  | ASU | LWANative | P7Native |  |  | 2876 | End : pwa_openSession
08/12/13 11:13:55:209 | [INFO] |  | ASU | LWANative | P7Native |  |  | 2876 | Start : pwa_getDeviceID
08/12/13 11:13:55:240 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Build Version - 7.0.0.410
08/12/13 11:13:55:240 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Logging Level verbosity Set  to 4
08/12/13 11:13:55:459 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Schema version and schema compatibility version are same or greater than current
08/12/13 11:13:55:864 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Successfully opened opm session, db location:C:\Users\kevin\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
08/12/13 11:13:55:864 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | returning size of value as:65 in opm_getValueForKey
08/12/13 11:13:55:864 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Successfully retreived value from opm domain:IMSLib subdomain:Default key:deviceID in opm_getValueForKey
08/12/13 11:13:56:067 | [INFO] |  | ASU | OPM | P7Native |  |  | 2876 | End : pwa_getDeviceID
08/12/13 11:13:56:067 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Released OPM refrence successfully in opm_freeLibRef
08/12/13 11:13:56:067 | [INFO] |  | ASU | OPM | P7Native |  |  | 2876 | Start : pwa_closeSession
08/12/13 11:13:56:270 | [INFO] |  | ASU | OPM | P7Native |  |  | 2876 | End : pwa_closeSession
08/12/13 11:13:56:348 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Build Version - 7.0.0.394
08/12/13 11:13:56:348 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Logging Level verbosity Set  to 4
08/12/13 11:13:56:395 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Schema version and schema compatibility version are same or greater than current
08/12/13 11:13:56:769 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Successfully opened opm session, db location:C:\Users\kevin\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
08/12/13 11:13:56:769 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | No Record found for the input fields in opm_getValueForKey
08/12/13 11:13:56:769 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Released OPM refrence successfully in opm_freeLibRef
08/12/13 11:13:56:816 | [INFO] |  | ASU | OPM | P7Native |  |  | 2876 | Performing openIMSLibSession...
08/12/13 11:13:56:816 | [INFO] |  | ASU | OPM | P7Native |  |  | 2876 | pwa_openIMSLibSession Session key : {04A19BFA-4AC3-4417-88CA-5FC76C47A036}
08/12/13 11:13:56:909 | [INFO] |  | ASU | IMSLib | IMSLib |  |  | 2876 | Build Version - 7.0.0.116
08/12/13 11:13:56:909 | [INFO] |  | ASU | IMSLib | IMSLib |  |  | 2876 | Logging Level verbosity Set  to 4
08/12/13 11:13:56:909 | [INFO] |  | ASU | IMSLib | IMSLib |  |  | 2876 | Creating IMSLib instance with product Version ...
08/12/13 11:13:56:909 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Build Version - 7.0.0.116
08/12/13 11:13:56:909 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Logging Level verbosity Set  to 4
08/12/13 11:13:56:925 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Schema version and schema compatibility version are same or greater than current
08/12/13 11:13:57:363 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Successfully opened opm session, db location:C:\Users\kevin\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
08/12/13 11:13:57:363 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2876 | This product version is for GM
08/12/13 11:13:57:394 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2876 | URL retreived from dispatchlib https://ims-na1.adobelogin.com
08/12/13 11:13:57:394 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2876 | Created IMSLib instance with LEID:GM and endpoint:ims-na1.adobelogin.com
08/12/13 11:13:57:394 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | No Record found for the input fields in opm_getValueForKey
08/12/13 11:13:57:394 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 2876 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
08/12/13 11:13:57:394 | [INFO] |  | ASU | OPM | IMSLibHelper |  |  | 2876 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
08/12/13 11:13:57:394 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2876 | Failed get proxy credentials from local store while creating IMSLib Ex instance ...
08/12/13 11:13:57:394 | [INFO] |  | ASU | OPM | P7Native |  |  | 2876 | Performing registeration of client to group
08/12/13 11:13:57:394 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2876 | Performing IMS_registerClientToGroup..
08/12/13 11:13:57:394 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Performing opm_getRecords...
08/12/13 11:13:57:394 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | No Record found for the input fields in opm_getRecords
08/12/13 11:13:57:394 | [WARN] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 2876 | Failed in getting list of keys in OPMGetKeyList
08/12/13 11:13:57:394 | [WARN] |  | ASU | OPM | IMSLibHelper |  |  | 2876 | Failed in getting buddy groupList in getBuddyClients
08/12/13 11:13:57:394 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | No Record found for the input fields in opm_getValueForKey
08/12/13 11:13:57:394 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 2876 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:BuddyGroup key:0
08/12/13 11:13:57:519 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | Successfully updated opm.db for fields domain:IMSLib subdomain:BuddyGroup key:0 in opm_setValueForKey
08/12/13 11:13:57:519 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | No Record found for the input fields in opm_getValueForKey
08/12/13 11:13:57:519 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 2876 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:ACCC_CS7
08/12/13 11:13:57:519 | [WARN] |  | ASU | OPM | IMSLibHelper |  |  | 2876 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID
08/12/13 11:13:57:519 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2876 | Not duplicating the DUC entry - fetchDefaultUserGUIDForClientID failed in IMS_registerClientToGroup
08/12/13 11:13:57:519 | [INFO] |  | ASU | OPM | P7Native |  |  | 2876 | Registered Client to group successfully!
08/12/13 11:13:57:519 | [INFO] |  | ASU | OPM | P7Native |  |  | 2876 | Performing fetch default user for clientID...
08/12/13 11:13:57:519 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2876 | Performing fetchDefaultUserInfoForClientId...
08/12/13 11:13:57:519 | [INFO] |  | ASU | OPM | OPM |  |  | 2876 | No Record found for the input fields in opm_getValueForKey
08/12/13 11:13:57:519 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 2876 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:ACCC_CS7
08/12/13 11:13:57:519 | [WARN] |  | ASU | OPM | IMSLibHelper |  |  | 2876 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID
08/12/13 11:13:57:519 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2876 | Failed to get default user for clientId in fetchDefaultUserInfoForClientId...
08/12/13 11:13:57:519 | [WARN] |  | ASU | OPM | P7Native |  |  | 2876 | failed in IMSLib's fetchDefaultUserInfoForClientId function, in getDefaultUserForClientId
08/12/13 11:13:57:519 | [INFO] |  | ASU | OPM | IMSLib |  |  | 2876 | Performing releaseData...
08/12/13 11:13:57:519 | [INFO] |  | ASU | OPM | P7Native |  |  | 2876 | Unable to find default user for client_id: ACCC_CS7
08/12/13 11:13:59:360 | [INFO] |  | ASU | IMSLib | IMSLib |  |  | 1488 | Build Version - 7.0.0.116
08/12/13 11:13:59:391 | [INFO] |  | ASU | IMSLib | IMSLib |  |  | 1488 | Logging Level verbosity Set  to 4
08/12/13 11:13:59:438 | [INFO] |  | ASU | IMSLib | IMSLib |  |  | 1488 | Creating IMSLib instance ...
08/12/13 11:13:59:453 | [INFO] |  | ASU | OPM | OPM |  |  | 1488 | Build Version - 7.0.0.116
08/12/13 11:13:59:453 | [INFO] |  | ASU | OPM | OPM |  |  | 1488 | Logging Level verbosity Set  to 4
08/12/13 11:14:00:249 | [INFO] |  | ASU | OPM | OPM |  |  | 1488 | Schema version and schema compatibility version are same or greater than current
08/12/13 11:14:01:818 | [INFO] |  | ASU | OPM | OPM |  |  | 1488 | Successfully opened opm session, db location:C:\Users\kevin\AppData\Local\Adobe\OOBE\opm.db in opm_createLibRef
08/12/13 11:14:01:950 | [INFO] |  | ASU | OPM | OPM |  |  | 1488 | No Record found for the input fields in opm_getValueForKey
08/12/13 11:14:02:028 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 1488 | Failed in getting value for key in OPMGetValueForKey domain:OOBE subDomain:ProxyCredentials key:ProxyUsername
08/12/13 11:14:02:028 | [INFO] |  | ASU | OPM | IMSLibHelper |  |  | 1488 | Failed to get proxy user name from local db in getProxyCredentialsFromLocalStore
08/12/13 11:14:02:028 | [INFO] |  | ASU | OPM | IMSLib |  |  | 1488 | Failed get proxy credentials from local store while creating IMSLib instance ...
08/12/13 11:14:02:028 | [INFO] |  | ASU | OPM | IMSLib |  |  | 1488 | Performing fetchDefaultUserInfoForClientId...
08/12/13 11:14:02:028 | [INFO] |  | ASU | OPM | OPM |  |  | 1488 | No Record found for the input fields in opm_getValueForKey
08/12/13 11:14:02:028 | [INFO] |  | ASU | OPM | IMSLib_OPMWrapper |  |  | 1488 | Failed in getting value for key in OPMGetValueForKey domain:IMSLib subDomain:CSServiceMap key:ACCC_CS7
08/12/13 11:14:02:028 | [WARN] |  | ASU | OPM | IMSLibHelper |  |  | 1488 | Failed in fetching default user id for the service, while processing fetchDefaultUserGUIDForClientID
08/12/13 11:14:02:028 | [INFO] |  | ASU | OPM | IMSLib |  |  | 1488 | Failed to get default user for clientId in fetchDefaultUserInfoForClientId...

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    Hi,
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