Impossible to update to new itunes -- after old one stops working and refuses to update

I'm trying to load a new version of itunes onto my wife's computer after the old one hasn't been able to update or even visit the music store. I tried following the recommendations from the site to delete (through control panel/add and delete programs) and was unable to successfully delete the older programs. The same goes for quicktime.
It was recommended that I delete the following programs on the apple site...
itunes
quicktime
apple software updater
apple mobile device support
bonjour
apple applications support.
being unable to delete these programs successfully, the installer halts and says I need to delete completely the old programs.
Any manual delete tips from you guys? The operating system is XP

What's the precise text of the error messages that you get when you try to uninstall applications please, dv?

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