In 11i CRM add the role 'csi normal user error

Hi,
i am trying to add the role 'csi normal user' , for that i have some procedure below
To add this role to a user, you need CRM HTML Administration responsibility:
1. In the Navigator, click the CRM HTML Administration responsibility.
2. Under “Setup : Users : Registration”, click User Maintenance
3. Enter full or partial username and click Go.
4. Select the applicable username from the list
5. Click Roles
6. Select the CSI Normal User role from the left pane.
7. Click Move to put it in the right pane.
8. Click Update.
i have already added crm html administrator to myself,i have sysadmin privilege,i have crm html administrator under that i have user maintanence
if i click that its showing error that i dont have privilege to view that page
error says i dont have the privilege
Please let me know ,

Hi,
Have a look at the following documents.
Note: 261174.1 - Insufficient Privileges to Access the User Maintenance Page
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=261174.1
Note: 232373.1 - Insufficient Privileges when Accessing User Maintenance
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=232373.1
Note: 299795.1 - Error In Granting Any Roles To A User - "Error granting role"
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=299795.1
Note: 299186.1 - Administration Privilege Is Required To Access This Page
https://metalink2.oracle.com/metalink/plsql/ml2_documents.showDocument?p_database_id=NOT&p_id=299186.1
Regards,
Hussein

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