In the hope of getting some proper assistance (at last)

A month ago I started a different discussion, reporting this problem:
"I installed the latest CC (2014) versions of Adobe apps both on my Mac and my PC. To my surprise, I found that the CC versions are still in my C drive, taking up lots of valuable disk space.
Worse, I cannot uninstall them! The CC versions do not show up in the "Control Panel > Uninstall a program" lists.
Running Windows 7 Pro 64 bits on my PC.
This issue did not occur on Mac OS.
Panos"
Till then I got no proper reply from Adobe. Another user posted the same question and enjoyed the same level of support.
Can someone from Adobe let us know what is going on please?
Thank you
Panos

Hello Panos,
please have a first look there: You are no longer signed into your Creative Cloud applications
On the other hand because you said, that you "re-installed" already, so it become a little bit complicated. It would be necessary to use you have "Adobe Creative Suite Cleaner Tool".
Here an advice for that (The order varies depending on your individual needs. Please read all my proposals first, so you can better choose the first step:)
1. Maybe you have to activate/deactivate, so please have a look there:
http://helpx.adobe.com/x-productkb/policy-pricing/activation-deactivation-products.html
2. Sometimes, we know in the meantime, the "opm.db file" is the culprit. In this case you should delete it.
3. Did you already try "uninstalling and re-installing"? Be careful with (de)installing aso. by (de)installing by your own resources. As much as I regret it and as strange as it may seem I fear it's a challenge for Adobe's Creative Cloud Cleaner Tool. Sometimes - for whatever reasons - CC doesn't "want" to work. In this case you should CC completely delete and reinstall by help of Adobe Creative Cloud Cleaner Tool. (A try to uninstall by own resources is not enough!)
I quote: Adobe Creative Suite Cleaner Tool helps resolve installation problems for Adobe Creative Cloud and Adobe Creative Suite (CS3-CS6) applications. The tool removes installation records for prerelease installations of Creative Cloud or Creative Suite applications. It does not affect existing installations of previous versions of Creative Cloud or Creative Suite applications.
Please use: http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html and follow the prescribed sequence of operations
4. If necessary and for further questions click through http://helpx.adobe.com/contact.html and if "open" please use chat, I had the best experiences. I quote from Preran: The chat button is activated as soon as there is an agent available to help.
Good luck!
Hans-Günter
P.S.
We here in the forum are not employees of Adobe, we are users like you, even if you will see sometimes staff's people which try to help here.

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bogus129 wrote:
... Verizon advertises the ability to check voice mail and activate call features such as call forwarding, two features my wife and I would like to use. I have attempted on multiple occasions to access the Verizon FIOS Digital Voice Account Manager. ...
What do I need to do to have Verizon resolve my issue once and for all? ...
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sperabamus wrote:
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Before my eyes started to cross from my online research, I saw that lots of people have problems with Mail in Mountain Lion (among other things). I'm running 10.8.2 and everything is updated. My first priority is to get all of the messages back in Mail -- in each mailbox, and all the ones I had stored on my mac. If I can get gmail cooperative again where it will send/receive without a hitch is the next thing I'd like to do.
I did noticed that sometimes it looked like Mail did go to sleep from time to time, but it would always seem to wake up and check for new mail. And on the rare occasions where some of the accounts took themselves offline, I could bring them back on with no problem. Last night everything just blew up.
I know it's fully my fault as I should have never deleted anything in Preferences but at that point, I was just so frustrated and grasping at straws to make things work again.
I know the answer is probably not as bad as I imagine, so I will be forever grateful if someone here can help. Kappy or Linc
Oh sorry, all the Gmail accounts were set up for IMAP.

I currently am using Postbox during the trial period because the frustration of trying to solve this ridiculous problem I posted about above was too much. Unlike most people, I won't rant and rave about OS X's decline after Lion and Mountain Lion as I never had major issues after upgrading to either of them. It's just beyond belief that the magnitude of this last problem being able to break an app within something that is just supposed to "work" that is beyond me.
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HT204408 My applications folder has a black question mark on it at the bottom of my screen. I do not know what error I made, but my fan effect of the previous applications has gone away. Can I get some help with this?

One day ago I inadvertantly removed my applications folder. In it's place is a folder with a black question mark which appeared after I attempted to open up the applications file. Also, previously when I clicked on the file applications would open in a fan display. Could I please get some assistance with this?

...removed my applications folder.
From where? And to where?
If you trashed it and emptied the trash, what backup, if any, do you have? If it's still in the Trash, move it back.
If no backup, reinstall Snow, which will give you the version as of the DVD you use, then update back to 10.6.8, and run all other needed updates, including any security updates. This should save all your third party programs, as well as settings.
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On some of my files there is a ! in front of it, if I try to play the song, I get an error message; "The song "_____" could not be used, because the original file could not be found. Would you like to locate it?" Then when I click "Locate", I get nothing.

I'm really dumbfounded on this one and it's driving me bonkers!!!! On some of my music files there is a ! in front of it, if I try to play the song, I get an error message; "The song "_____" could not be used, because the original file could not be found. Would you like to locate it?"
This began to happen when Chuck made playlists2burn on2CD-and then he would delete the playlist; sending all the song files into oblivion. Certain songs have a ! right next to the file name, and as I stated before, i get that error message:
"The song "_____" could not be used, because the original file could not be found. Would you like to locate it?"
So I click on "Locate". No help. I get a menu with folders that say "catroot" and other folders which names I cannot remember, but I scroll PAST the file folders, & it's just a bunch of ".DLL" files.....I don't understand what any of the names of the folders mean...it's frustr8ing-coz this is my 2nd iTouch, my 1st one got stolen & I can't afford2buy my music back at this time & i NEVER before had a single problem with losing song file locations.
              Is there anyone out there who has been through this frustrating game of chasing your tail?....<that's how I feel>
If so I would be ever so gr8ful if maybe someone with the knowledge would be so kind as 2 tell me how/where 2 retrieve these songs & how to put everything back where it belongs, I would be 4ever gr8ful !!!
I can't afford 2 replace the songs just like I'm unable 2 buy back my old music from my stolen iTouch....man that was an awesome collection-someday I'll be able 2 afford 2 do that & I would like 2 have all the new music that I paid 4 but cannot find when I got my new iTouch....that would just be wonderful.
             I hope someone sees this post that can help me retrieve these files....losing $100.00 of iTunes is a REAL BUMMER!!!!!!
                                                  ThanQ SO very much!
                                                                         [email protected] or [email protected] or [email protected] .
                                                                                           You can also find me on Facebook, my given name is Tiffinie Trimmer, &
                                                                                            that's my Facebook "handle". ThanQ 4 taking the time 2 read all of this!
                                                                                            hope 2 get a reply someday....I'll B checking all my emails & my Facebook, as well
                                                                                            as marking this page in my FAVORITES so I can find it fast! Take Care!!!

I was not complete clear.
Since you never changed the settings in the advanced section of iTunes preferecnes, you have to chech that your music is really in the location setted in the folders reported in the advanced section. If not you have 2 ways: reset the position of this folders or in the actual disk organisation or in the pointing on the preferences.
If you press the reset button you just give to itunes its default setting as for the position of the music files: probably this will be a good choice if you have never changed any default preference.
But before I would check the folders and see if the songs are really there
In my iTune I have this, and I believe it is the default.
Users/YOURHOMEFOLDERNAME/Music/iTunes/iTunes Music

Where can I get some feet for my 15" Macbook Pro (mid 2009) without the cost of A$200

I am loosing my mind. Can anuone please help?
I have a 15" mid 2009 Macbook Pro, that I love. It is my 6th Apple computer so it's not like I haven't contributed to the Apple estate.
I use it for work and study so it pretty much runns continuously and has since its purchase in 2009. So, as you can imagine wear and tear are starting to show.
3 of the 4 feet have come off and this is making me crazy. It does not ventilate properly and doesn't sit well on the desk. I have attempted to buy all manner of feet to fit it, but nothing works.
So, I took it to my local Apple store a while ago in search of some replacement feet for it. Because, Apple have to inspect all repair jobs.
I cannot buy, the feet alone, I must buy the complete bottom housing for it at the cost of A$199.00 (WHAT!!!, I HEAR YOU SAY!!!, and that is pretty much exactly what I said when I was told this by my apple genius (and yes, I did say Genius with a sarcastic tone), but certainly the thoughts that ran through my mind were far stronger).
So, in my eternal search to make my perfectly working but incredibly annoying, beloved macbook pro be as good as ever, I have been to 2 "apple" dealers in the hope to buy this product at a cheaper price. Because, 1. I don't want the base, only the feet and 2. I don't want to pay 200 bucks for it.
Anyway. the first purchase I made was through some dodgy chinese website. Apparently, there is no one at the other end, because all corespondense was ignored. But I did get my money back.
But the second has really done my head in. www.applecomponents.com had advertised the part at $US69. So, I purchased and paid with paypal and all was well with the world. But, This morning I recieved the following email. And this is the entirity of the message from a business with obviously no customer service skill, not address, no phone number. Just a rude individual at the end of the email.
Remember, this was the whole email...
"so it's looking like this part was in the wrong bin. we don't actually have one. we can get new, but it would cost around $150.
please advise?"
***? (and I am really holding back bolding that text and setting the font size to 68).
In Australia, if a product is advertised at a price, that is what we pay for it.
So, I re-check the website and the price has increase $100 but, it still says "in stock".
Right about now, I am starting to get quite frustrated, with this faceless nameless person/company/shonk.
I get in touch with some consumer experts and reply and I recieve the following reponse...
"it was an honest mistake. we have a lot parts. we haven't sold one of these bottom cases for over 6 months. whoever labeled em' did it wrong. I don't have the part, but I have access to ordering it new with my vendor - hence the price change.
feel free to call me anytime and we can talk it out.
thanks
phillip
503-806-6423"
(not really sure where this phone number resides so the 10 digits are useless)
Now, Phillip is not the person I made the payment to. The payment was made to Alex Kraft.
Who, After I demanded the product. Has just refunded my money and dissapeard off the planet.
I am sick and tired of these shonks and it is now my mission to stop these people from trading.
Sorry for my digression but, I feel, all should be aware of these people. Scammers.
But, if anyone knows where I can get some feet from someone who will bloddy supply them at a price that is reasonable.
Please let me know.
Thanks

your situation is not new. Others have been told by Apple that they have to purchase the entire bottom panel in order to replace the feet. There are engineering solutions that can solve this problem, but to pay nearly $200 to replace a part that costs less than $1 (I am being very, very conservative) to manufacture is too excessive.
I have had the feet come off as well. Fortunately for me, I have not lost them and have been able to replace them. Why they cannot sell them individually is a puzzle to me. Perhaps some bean counter at Apple feels its too much effort to have these items individually in their inventory. I have had nothing but good comments to say about Apple, but sadly this is an exception.
To address your problem, I have seen second hand ones advertised on Ebay. The price was a bit steep, $10 as I remember. Other wise, wjosten's suggestion is the only alternative.
Ciao

I can't connect to Internet anymore (WIFI or Ethernet). This was working perfectly before. I don't get a proper IP address from my ADSL box and it seems there is a DNS error when accessing the Internet.

I have an issue with my MacBook pro (MAC OS X 10.8.3) when trying to access Internet. I am behind an ADSL box (Orange). I have a PC on the same LAN which accesses Internet perfectly via the same Box.
On the MAC, I have tried WIFI and Ethernet. And have same issue on both. I have checked the IP address (the ADSL box is a DHCP server) but the MAC doesn't get a proper IP and network mask I tried a manual IP address setup and it doesn't get better. I have setup the DNS servers for my Internet provider, but I get DNS error. I have tried 2 Internet browsers (Chrome and Safari), both have the same issue.
I tried to put my MAC on a different ADSL box (I have 2 acccesses with 2 providers at home) and get the same issue.
I also noticed a havy CPU load on the mDNSResponder process (at least 30%). I have restarted it, but no improvement.
Last, I have repared the permissions.
From those trials, it seems that the problem is on the Mac side. But I am completelly without any new idea, so I need help
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Please read this whole message before doing anything.
This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, or by a peripheral device.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin. Test while in safe mode. Same problem? After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.

Hello,my wife have a problem with her macbook pro,after installing flash player it freezes. Have tried to do a restart,didn't help at all. I hope I can get some tips on this. Thank you. Fred

This is a new problem for me so I hope I can get some answers. Thanks The problem now are not flash player. this Mac freezes and cannot be started again. Every time she tries to login,the screen starts to shiver,like when a wrong password is being used.????

She may have an incompatible version of Flash plyer. Also, there have been some cases of fake copies floating around.
The best thing is to uninstall it and download a new version directly from Adobe.
Uninstall instructions are here:
http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-mac-os.html

In the hope of getting some proper assistance (at last)

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