Inbound Email - Service Request Responsible?

Hello,
We are using the rule "Route to Service Request Responsible". Unfortunately, incoming mail are grouped in with all other new e-mails for agents. Therefore, agents cannot quickly distinguish between incoming mail that are “open for everyone” and mail "belonging" to a Service Request Responsible.
screenshot:
And:
However, looking into SWI1 gives some interesting findings:
Any suggestions on how to solve this?
Regards,
Bendik

Hi Bendik,
This is how the current design works.
The agent will find the E-Mails which have been routed to him/her when using agent inbox search with search criteria "Assigned to Me".
The result would show those
which are already processed by the agent and
which have been routed to the agent.
Would it help if the employee responsible is filled with the agent's name?
Best Regards,
Sigrid

Similar Messages

Create service request with inbound email linked to it

Hi,
we are on CRM 7.0 and interaction center agents need to open and read inbound emails in the agent inbox and in some cases manually create Service Requests to which the email should be linked.
Is there any standard functionality to manually create a new Service Request with the inbound email linked to it or do we have to implement it with custom coding? (we have already used ERMS to automatically create Service Requests linked to emails, but in some scenarios agents need to create manually service requests linked to mails after reading the email in the inbox)
Thanks,
laura.

Hi Joaquin,
Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
After your answer, I tried the same procedure with the "Service Ticket" and noticed that the email is correctly displayed as an Interaction Record under the Business Content tab for the Service Ticket: since you confirmed that this should work also for Service Request, I guess there's something wrong in my customizing settings and now I will search for errors.
Thanks for your help.
Best regards,
Laura.

Send email to upon creation of service request

Hello Experts,
I have a requirement wherein upon creation of a service request in Interaction Center, an email must
be sent automatically to the responsible employee. In the functional specs it says that I need to create
a mail form and this will be called using action profile. When I tested it the action definition goes into an error.
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Hi Viraylab,
If you stick with send email with smartform then the config of action profile should be :
object type name = BUS2000223
context class = CL_CRM_SRQM_CONTEXT_PPF
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Issue with Service Request email Notification

Hi All,
Whenever we change the status of SR an email should be triggered. But it is not happening. Is there any setups we have to look for. When ever an event is raised there is no notification sent.
Please let me know your comments at the earliest as it is an priority issue.
Thanks,
Mahesh

Hi Mohammed,
Thanks for the reply. I will explain the issue in detail. The issue is with the iSupport.
User creates an SR in iSupport. Now the status will be in Open. Again user updates the SR by adding some notes by which the status of the SR will be changed to Updated by Customer. At this point we are getting an error notification. This error is as follows
Event Error Name: WFENG_EVENT_NOTFOUND
Event Error Message: 3142: Process 'SERVEREQ/100794754-1997529-EVT' has no activities waiting to receive event 'oracle.apps.cs.sr.ServiceRequest.statuschanged'.
Event Error Stack:
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Please let me know your feedback
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E-Mail Inbound - reply is not linked to Service Request

Hi all,
we set up the E-Mail Inbound according to this guide E-MAIL INBOUND CONFIGURATION- ALM: Incident Management - SAP IT Service Management on SAP Solution Manager - SCN Wiki
The only difference to the Settings of the guide is that we maintained it for the ZMRQ. If we send an E-Mail to the System, then automatically a service request will be created. E.g. In the status "Customer Action" the requester gets an E-Mail with a tracking ID and can reply. But now we are facing a problem, the mail is not linked to the already existing ZMRQ and according to the rule policy again a new ZMRQ is created.
So we tried in addition to the mentioned guide above also this How to set up Threading in ERMS - CRM - SCN Wiki , this linked the ZMRQ to the mail. I am wondering a bit, because I know other systems with working inbound functionality and they are not set-up as in the Threading guide. Furthermore some other issues still exists after the reply the Status of the ticket is not automatically set to "in process", the text fields are not copied etc.
Now I removed the settings from How to set up Threading in ERMS - CRM - SCN Wiki again, because I think the reason is something else...
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Regards
Katja

renstarr,
I don't own the items purchased anymore...
For new Apple ID iTunes says something like "This Apple ID has not been used with iTunes yet" and asks me for the credit card details etc
For testing puproses I've deleted one of the purchased application from my device and iTunes claims that I need to buy it again....

Using emails to create service requests in Service Manager 2012 R2

I have a portal form created and am able to direct the flow of service requests to the proper service request fulfillment view. I cannot see an obvious way to take in emails and create service requests, they always create incident requests. Any thoughts?

Service requests are meant to be a well defined process which is hard to achive with an email (because the sender can write anything). With that being said the
3.0 RTM exchange connector should be able to create service requests. From the documentation:
Service Manager. Exchange Connector 3.0 contains bug fixes and the initial set of features, which includes the following capabilities:
Create incidents and service requests from email.
http://codebeaver.blogspot.dk/

Responsible employee according to categories in service request

Hello Experts
I am trying to set employee responsible based on the category selected in the service request.Is there any way to configure it?

Hi Rashmi,
Prerequisite is, the responsible service team is determined based on the category selected.
The employee responsible will be determined only if the service team is determined properly based on the category selected.
Assigned the employees to the position in org model.
Create partner function(14) with access sequence 009, and maintain the org determination rule AC10000258 in access sequence. The first employee assigned to service team in org model will be displayed as employee responsible in transaction header level by deault, if you want to change the employee responsible in service request, you need to select the check box in parties involved assignment block in Service request, main partner column for the employee.
Regards,
Maddy

Create Service Request to open for the incident number we pass

I want to call open Service Request form(Form:CSXSRISR) with details of incident number already loaded.
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Hi Joaquin,
Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
After your answer, I tried the same procedure with the "Service Ticket" and noticed that the email is correctly displayed as an Interaction Record under the Business Content tab for the Service Ticket: since you confirmed that this should work also for Service Request, I guess there's something wrong in my customizing settings and now I will search for errors.
Thanks for your help.
Best regards,
Laura.

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Hi,
I am trying to create service request from Legacy system by calling SSC_SR_CREATE.
I am not sure on how to fill in the category level 4 data in IT_SERVICE_OS.
I have tried passing following fields in this structure.
SUBJECT_PROFILE
ASP_ID
CAT_ID
KATALOG_TYPE
Service request gets created successfully however on UI I cannot see category data filled at all.
Plz Help!!!

Hi Joaquin,
Thank you for answering. I already tried: I select the line with the email in the Inbox, I press Interact (the account is automatically recognized and I am asked to confirm it), I confirm the account and then I navigate to "Service Request" workcenter: a new Service Request is displayed, with the employee responsible and the customer automatically filled. However, I can see no data regarding any attached email in any of the Service Request tabs (even if I save or select "End").
After your answer, I tried the same procedure with the "Service Ticket" and noticed that the email is correctly displayed as an Interaction Record under the Business Content tab for the Service Ticket: since you confirmed that this should work also for Service Request, I guess there's something wrong in my customizing settings and now I will search for errors.
Thanks for your help.
Best regards,
Laura.

Counting inbound emails (including those automatically deleted using ERMS)

Hi all,
I have a requirement to be able to count all inbound emails in SAP CRM (5.0). This includes all emails that have been automatically deleted using ERMS after the creation of an Interaction Record and Service Ticket. Can anyone think of an easy way of doing this in SAP CRM? The Email Workbench and Agent Inbox do not display deleted email Workitems. The best option that I have been able to come up with is to export the Workitem Selection Report from transaction SWI1 into a spreadsheet and filter column Workitem ID for unique entries. Does anyone know of a better way of achieving this?
Thanks,
Onkar.

By using POP3, mail is automatically deleted from the server once downloaded by the client without further user intervention (granted, not immediately due to BTYahoos recent non-standard implementation of the POP3 protocol). By contrast, the whole point of IMAP is that mail is left on the server to be available to multiple devices and requires user intervention to delete. Why would a system which is designed to be used for leaving mail on a server be recommmended to someone who wished it to be deleted? If you wish to be pedantic, I agree the OP didn't ask for mail to be automatically deleted, but then nor did he specify immediate deletion either. I interpreted the request as the former, you the latter. Perhaps if we understood the underlying reason why he wished the mail to be deleted in the first place it would help in providing a solution.
There seems to be a recurring theme on this forum to promote IMAP as a universal panacea to overcome all mail problems which is diverting attention away from fixing BTYahoo's broken POP3 servers which have to my knowledge at least 4 problems. Two are deliberate by BTYahoo, lack of secure login and moving read items to the Trash folder temporarily before deletion. Two are faults which they seem either unable or reluctant to fix, intermittant authentication problems and inabilty to download even modest sized attachments on a slow connection.
Correction, he did ask them to be deleted automatically.

Help needed in routing replied email to SR Responsible in Interaction Cent

Hi Friends,
Currently we have a requirement where in we insert the tracking ID of service request in the email that is sent to the customer. On reply to this email, it should automatically get assigned to the agent who is responsible employee in the service request. We tried uing the following services but not able to achievie the functionality. I have kept the break point in the service class and the debugging control is not coming to the class.
AH_ROUTE_SR_RESP
AH_ROUTE_TO_RESP
AH_DEF_ROUTING
AH_ROUTE_TO_ORG
AH_ROUTE
AH_SRV_REQ_RT_GP
We added the above services to the service manager profile and assigned the service mgr profile to the test address.
We tried simulating sending the email from business workplace and tried to check the control coming to the service class with the help of session break point. Not sure what is missing in our configuration.
Any pointers on this would be of great help.
Thanks,
Udaya

Hello Udaya,
Did you find a solution? Am currently facing the same problem.
Regards,
Bendik

Why is it so hard to get reqular updates to Service Requests

I have a number of Service requests that have been running for a long while with no updates.
That is despite my posting requests for updates and hanging for extended periods of time on the "chat" facility (usually in vain as no-one picks up the chat thread).
In a couple of cases I have done extensive pre-work and built repeatable test cases etc so there should not be any siginificant delay in getting these issue esculated to the back line for support. If they have been escalated, there is no sign in the SR records.
It's probably "bad form" but here are specific SR numbers that show the lack of customer feedback..
10891239511, 10891256291 & 10891420901
In the latter case i was able to get the SR re-assinged to a new support tech who seemed helpful and promised to send me aun update... then... silence...
This is very unprofessional as I too have customers and they DEMAND regular updates to any incidents that I'm working on, so this leave me "hanging" which reflects both badly on Me and also on the Attachmate group of companies (Novell, NetIQ, SUSE).
All I ask is that SR's get regularly updates, even if it's "awaiting backline engineer response , will update in 5 days if they do not respond sooner".

On Mon, 02 Jun 2014 03:56:02 GMT, darrenjthompson
<[email protected]> wrote:
>
>@world
>
>I have received the following feedback "Yes, the support engineer should
>have provided you with an update on the issue. Generally, the support
>engineer should follow up or provide an update to the customer within a
>maximum of 3 days for issues that are "awaiting Novell support" and
>within a maximum of 5 days for issues that are "awaiting customer"
>action."
>
>I'm now curious, if anyone is getting SR updates as frequently as is
>suggested here, could you post to this list. I'm genuinely curious if
>the difficulty of getting updates is just me or if others have been
>having the same/better results.
>
>I have to say that things seem to have improved for me recently but I'm
>wondering if it's just "the squeaky hinge getting some oil" or if the
>practices really have improved.
Most of the time I get good responses to my SRs and I leave feedback
stating so. The few times I haven't, I push for escalation or I
contact others I know at Novell and usually it gets resolved. And
then I also leave feedback about that. NTS isn't perfect, but most of
the time I am pleased with support.
Ken

Creating Activity object for a Service Request object...

[This thread was migrated from the On Demand Developer Forum in the old Siebel Community] 
drangineni
New Contributor
Ho do we use Activity object of a Service Request object. I am trying to
create an Activity object for a existing Service Request object.
I am looking for some sample code.
I greatly appreciate your help.
Product: CRM OnDemand
11-26-2006 12:40 PM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
drangineni, What programming language are you using?
BS
12-04-2006 10:56 AM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Hi, I am using C# .
12-04-2006 07:40 PM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
drangineni, assuming you know the service requestid or externalId of the
Sr you are dealin gwith you would first set that value.
ServiceRequest1[] objSRList =new ServiceRequest1[1];
objSRList[0] = new ServiceRequest1();
objSRList[0].ServiceRequestId = <YourSRId>;
Then you create an array of activities and initialize the first one:
objSRList[0].ListOfActivity = new Activity[1];
objSRList[0].ListOfActivity[0] = new Activity();
Now set the data fields
objSRList[0].ListOfActivity[0].Subject ="My Subject";
objSRList[0].ListOfActivity[0].Description ="My Description";
objSRList[0].ListOfActivity[0].Display = "Task"; //valid values are either
"Task" or "Appointment"
Then call the ServiceREquestInsertOrUpdate method on the ServiceRequest
WebService and pass in the above variable.
BS
12-06-2006 12:36 PM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Thank you BigSlick.
The following error is thrown when I use the
ServiceRequestInsertOrUpdate(objInput)
"No user key can be used for the Integration Component instance 'Service 
Request_Action'.(SBL-EAI-04397)"
When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
thrown and the Activity gets added, but a new Service Request object is
created, but the Activity gets added to an existing Service Request
object. I greatly appreciate your help.
The following is the code:
int ActivityLength = 0;
WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
WSOD_ServiceRequest.ServiceRequest1[1];
ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
ServiceRequest[0].ListOfActivity = new
WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
ServiceRequest[0].ListOfActivity[ActivityLength].Description =
this.txtDescription.Text;
ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
WebSelfService.WSOD_ServiceRequest.ServiceRequest();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
objInput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
objOutput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
objInput.ListOfServiceRequest = ServiceRequest;
Session objSession;
objSession = (Session) Application["Session"];
prxySrvcRequest.Url = objSession.GetURL();
try
objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
catch(Exception e)
12-09-2006 09:53 AM
Re: Creating Activity object for a Service Request object...
drangineni
New Contributor
Thank you BigSlick.
The following error is thrown when I use the
ServiceRequestInsertOrUpdate(objInput)
"No user key can be used for the Integration Component instance 'Service 
Request_Action'.(SBL-EAI-04397)"
When I use the prxySrvcRequest.ServiceRequestInsert(objInput), no error is
thrown and the Activity gets added, but a new Service Request object is
created, but the Activity gets added to an existing Service Request
object. I greatly appreciate your help.
The following is the code:
int ActivityLength = 0;
WSOD_ServiceRequest.ServiceRequest1[] ServiceRequest = new
WSOD_ServiceRequest.ServiceRequest1[1];
ServiceRequest[0] = new WSOD_ServiceRequest.ServiceRequest1();
ServiceRequest[0].ServiceRequestId = this.Request.QueryString["id"];
ServiceRequest[0].ListOfActivity = new
WebSelfService.WSOD_ServiceRequest.Activity[ActivityLength + 1];
ServiceRequest[0].ListOfActivity[0] = new WSOD_ServiceRequest.Activity();
ServiceRequest[0].ListOfActivity[ActivityLength].Description =
this.txtDescription.Text;
ServiceRequest[0].ListOfActivity[ActivityLength].Display = "Task";
ServiceRequest[0].ListOfActivity[ActivityLength].Subject = "My Subject";
WSOD_ServiceRequest.ServiceRequest prxySrvcRequest = new
WebSelfService.WSOD_ServiceRequest.ServiceRequest();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input
objInput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Input();
WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output
objOutput = new
WebSelfService.WSOD_ServiceRequest.ServiceRequestWS_ServiceRequestInsertOrUpdate_Output();
objInput.ListOfServiceRequest = ServiceRequest;
Session objSession;
objSession = (Session) Application["Session"];
prxySrvcRequest.Url = objSession.GetURL();
try
objOutput = prxySrvcRequest.ServiceRequestInsertOrUpdate(objInput);
catch(Exception e)
12-10-2006 08:49 AM
Re: Creating Activity object for a Service Request object...
BigSlick
Valued Contributor
Ah yes, I forgot you also need to specify a unquie Id for the activity.
It's kinda strange.
Try adding this:
ServiceRequest[0].ListOfActivity[ActivityLength].ActivityId = "DummyId";
//OD will overwrite this with a real Id
Or if you have a unquie ID for your Activities you can use:
ServiceRequest[0].ListOfActivity[ActivityLength].ExternalSystemId = <Your
Unique Value>;
Hope that helps,
BS
12-11-2006 10:52 AM
Re: Creating Activity object for a Service Request object...
surgientweb
New Contributor
Hi all,
I have a similar problem, but mine is returning a message that field
"Display" is required. Looking at this post and the documentation it is
obvious that Display is a required field, but my WSDL did not include a
field called "Display", so my proxy did not generate one.
I tried adding a field called Display to the WSDL and the proxy class, but
I get a different error... I figure I maybe cannot add it manually like
that - but I think the bigger problem is it is not part of the WSDL that
Siebel OD generates for me in my admin account.
On top of that Display is not shown in the list of fields for Activity
through the admin interface.. is it possible my account is bugged? Am I
missing something simple here? BigSlick, I see you mention a .Display in
your code sample so I thought you might understand what is wrong. Here is
my code (I am trying to add a activity to a lead).
Thanks for any insight into this!
private void InsertLeadActivity(Session session, NameValueCollection data,
string leadID)
try
if (blnDebug)
Response.Write("Setting up Activity ";
// instantiate the proxy service
Activity_Service.Activity activityProxy = new Activity_Service.Activity();
// set up the target URL
activityProxy.Url = session.GetURL();
activityProxy.CookieContainer = session.GetCookieContainer();
// set up input argument
ActivityNWS_Activity_Insert_Input input = new
ActivityNWS_Activity_Insert_Input();
input.ListOfActivity = new Activity1[1];
input.ListOfActivity[0] = new Activity1();
if (blnDebug)
Response.Write("Getting Data ";
// dg note: name value
// input.ListOfActivity[0].MrMrs = data["MrMrs"];
input.ListOfActivity[0].LeadId = leadID.ToString();
input.ListOfActivity[0].Description = DataToString(data);
input.ListOfActivity[0].Subject = "Website Submission Activity";
input.ListOfActivity[0].Priority = "3-Low";
//input.ListOfActivity[0].DueDate =
DateTime.Now.AddDays(7).ToShortDateString();
input.ListOfActivity[0].Owner = this.defaultLeadOwner;
input.ListOfActivity[0].Type = "Call";
//input.ListOfActivity[0].Display = "Task";
input.ListOfActivity[0].ActivityId = "DummyId";
input.ListOfActivity[0].ExternalSystemId = "web";
activityProxy.Activity_Insert(input);
catch (Exception exInsertActivity1)
if (blnDebug)
Response.Write(" Error inserting activity. " +
exInsertActivity1.ToString() + " ";
01-06-2007 05:05 PM
Re: Creating Activity object for a Service Request object...
surgientweb
New Contributor
Figured it out.. the field "Display" is also known as "Activity"........
Here are some notes for other people.. good luck and feel free to write me
at raskawa-at-gmail-com if you want a code sample.
Some unpublished nice to knows for Siebel On Demand Activities....
In summary:
- .Activity is also known as Display in documentation and on the error
messages coming back from the WS. Also, it appears based on these boards
some people actually have a .Display field. Maybe different accounts
generate different WSDL's.... buggy.
- If a error message is thrown saying "Description is required" it really
means "Subject is required" (make sure .Subject has a value)
- If a error message is thrown complaining that ActionType is not right..
that is really .Type.. make sure it's lookup value is valid for the
dropdown values in your CRM OD system.
My code/values that worked..
input.ListOfActivity[0].LeadId = leadID.ToString();
input.ListOfActivity[0].Description = DataToString(data);
input.ListOfActivity[0].Subject = "Website Submission Activity";
input.ListOfActivity[0].Priority = "3-Low";
//input.ListOfActivity[0].DueDate =
DateTime.Now.AddDays(7).ToShortDateString();
input.ListOfActivity[0].Owner = this.defaultLeadOwner;
input.ListOfActivity[0].Type = "Call";
input.ListOfActivity[0].ActivityId = "DummyId";
input.ListOfActivity[0].ExternalSystemId = "web";
//input.ListOfActivity[0].Display = "Task"; //doesn't work
input.ListOfActivity[0].Activity = "Task"; //does work.
01-06-2007 05:17 PM
Re: Creating Activity object for a Service Request object...
raskawa
First Time Contributor
Hi,
This is surgientweb (under my own login now..)
Anyway, I wanted to add that I figured out that there are two ways to add
a Activity to a Lead. Via the Lead object (by getting a ListOfActivities)
OR by creating a Activity directly and just adding your "LeadID" to it (or
you can also add a "ContactID" to relate the activity to a Contact.)
Feel free to email me for a code example (raskawa....at....gmail)
-David
01-09-2007 02:58 PM

Hi Stephane,
You can definitely read the categories using Tables in CRM. The logic is a bit complicated though.
Use the following steps to retrieve Categories using Std. CRM Tables:
1. Pass transaction GUID in field GUID of table CRMV_REPORT_SUBJ and get KATALOGART, CODEGRUPPE and CODE field values in lv_catalog, lv_codegrp and lv_code.
2. Now you need to concatenate these 3 fields values carefully like this:
CONCATENATE lv_catelog lv_codegrp ' ' lv_code into lv_category1.
Remember there are 4 spaces between lv_codegrp and lv_code.
3. Now pass this lv_category1 in field OBJEXT in table CRMC_ERMS_CAT_OK and get OBJGUID in field lv_objguid.
4. Pass this lv_objguid in field OBJ_GUID and LNK_TYPE = 'IS_CODE' in table CRMC_ERMS_CAT_LN and get value of CAT_GUID in lv_cat_guid.
5. Pass this lv_cat_guid in field CAT_GUID in table CRMC_ERMS_CAT_CA and get value of CAT_ID in field lv_cat_text.
Remember this lv_cat_text is the text value of your last level of category of transaction.
6. To get its upper cateogry level value, simply use table CRMC_ERMS_CAT_HI and get parent guid value and pass this as CAT_GUID again in table CRMC_ERMS_CAT_CA to get its text.
Alternatively, you can also use class method cl_crm_ml_category_util=>get_parse_all to get all levels of categories.
Hope this helps.
Thanks
Vishal

How do I add a Voter to a Review Activity on a Service Request from an AD User Query on the Request Offering?

I have the query set-up and it works fine, but I cannot map it to anything, I suppose because it is an object and not a simple string. I think I get the option to Map it to related items or configuration items in the Query itself maybe, I seem to remember
seeing that, but I can not map it to anywhere on the Service Request or Activities in the Request Offering Set-Up.
However, looking at my Update Object Activity in My Runbook, I do not see how to add a person to a review activity anyway.
Can someone enlighten me?
I do not know Powershell well enough to use it with SCSM or Orchestrator yet, and I am not even sure if we have SMLets so keep it simple if possible.
Thanks for any assistance!

More info:
How to add a Reviewer to a Review Activity through Orchestrator
http://www.scsm.se/?p=895
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IPod Shuffle Service Request Error???!!!

Hey all, I'm sending my iPod Shuffle back to apple because it's no longer recognized by iTunes of my PC and it no longer charges either. So I entered all my info on the onlince service request page, credit card, shipping address, etc. Then after I hit the last step, I got 2 "SQL Server" errors or something that popped up, but the page with my case number and dispatch number, etc. still loaded. So what I'm asking is, did Apple really get all my info, because if this SQL server error message popped up didn't send all my data, I'll be charged $169 (I CANNOT AFFORD THIS!) right? So I guess I wait and see if I get an email from Apple, but any help would be appreciated, $169 is far too much for me at the moment
Windows XP Online Service Request Webpage Gave SQL Server Error...

Have you had a chance to look at this troubleshooting page? It may be of some help: Error 1415, 1417, 1418, or 1428 when restoring or updating an iPod in iTunes 7 or later

Inbound Email - Service Request Responsible?

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