Send email to upon creation of service request

Hello Experts,
I have a requirement wherein upon creation of a service request in Interaction Center, an email must
be sent automatically to the responsible employee. In the functional specs it says that I need to create
a mail form and this will be called using action profile. When I tested it the action definition goes into an error.
From what I understand, we cannot call mail forms using processing type 'SMARTFORMS MAIL'. So my questions are listed below:
1. If I stick with mail forms creation, how can I get the needed data example from the business object, etc.
2. Are there any other way to do my requirement? Maybe mail forms is not needed and some configs just needs to be maintained.
Thank you guys and have a nice day!

Hi Viraylab,
If you stick with send email with smartform then the config of action profile should be :
object type name = BUS2000223
context class = CL_CRM_SRQM_CONTEXT_PPF
Create your own Action Definition, in the Processing Types of Action choose Smart Forms Mail
Form Name = your form name
Processing Class = CL_DOC_PROCESSING_CRM_ORDER
Processing Method = CRM_ORDER_EXEC_SMART_FORM
Hope it's help,
Lina

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Send email to upon creation of service request

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