Inbox setting in IC WebClint

Hi All,
I am using SAP CRM-5.0 . I have some requirement in IC WebClient inbox. After searching for a valid account I am confirming the same. Then I am opening the inbox. After that I want to show the Interaction Record for that account only. Is it possible to show that without using search tool for that account ?
Pleas help me.
Thanks and regards
Indranil Datta

Hello!
No, it is all about customizing (I assume you are using CRM5.0):
SPRO->ICWeb->Basic Functions->Overview Viewsets->Define Overview Viewsets
->New entries
My customizing would be (please, take it as a sample customizing, you should not copy it literally):
OverviewViewset ZAccountOverview
Overview Layout: TLayout
Description: ZAccount Overview
Viewset Title: ZAccount Overview
In tab "View assignments":
1 Top Left Area 1 AccountInfo
2 Top Right Area 1 Ibase
3 Bottom Area 1 HistoryView
Number 3 is the important one since it contains the view that displays customer's interaction history.
Also, don't forget to assign your new Overview viewset to your runtime profile in the customizing:
SPRO->ICWeb->Basic Functions->Overview Viewsets->Assign overview viewsets to Runtime Profiles
Good luck! Just remember to play with the customizing options in order to find the one that fits best to your needs.
Regards, Joaquin

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Message was edited by:
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Inbox setting in IC WebClint

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