Setting search criteria in inbox

Hi All,
   I am using CRM-5.0 as back end. And I have some requirement in IC WebClient. I am trying to put some a default search criteria in inbox setting. So that after confirming the account I can get a list of all the interation records for that particular account. Please help me to do the same.
Regards
Indranil Datta.

Yeah I know your requirement is to directly display all the interaction records without any extra manual action.But this solution has a manual action of going to Inbox,selecting the quick search and then listing all the interaction records.
One more thing..I hope you have interaction record enabled as default transaction.Also u have a link to interaction in your navigation bar on left.
So when u confirm the client or the customer through Identify customer and then click on Interaction record,I remembered it displaying all the previous interactions of that client(in the last interactions).
Also u can enable interaction history link which will display all the interactions of that client.
But again u have to have some manual clicks.
So these are kind of alternative I would provide functionally.
But if this also not solves your problem.Then u need to customize it I guess.
Message was edited by:
        Amol Guttal

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