Incompetent and Liars thinking of switching providers

I have been a Verizon Wireless customer for almost 20 years.  I have had as many as five lines that I have paid for over the years.   At the current time I am paying for 3 lines.  For those 20 years I have had insurance on my lines the whole time.  My husband recently dropped and broke his I Phone, smashing the face.  When he went into the Verizon store to inquire about our insurance on this phone he was told we have $165 deductible.  (First of all the phone was free with his upgrade.)  Upon further speaking with the customer service rep, he was informed that they had a promotion right now that would not require him to use an upgrade, nor would he have to sign a new contract or anything all he had to do was pay $60 and he could get a new phone and that would be better than using the insurance.  First of all $165 deductible is very expensive whatever happened to the $50 I was quoted when I purchased it?  He made an appointment to come back the very next day so I could go with him because I was due for an upgrade so we could both get new phones at the same time.  HOWEVER when we went in the next day and spoke with the very same person EVERYTHING had changed, this was no longer the case, he would need to use my upgrade or pay $165 deductible or full price for the phone.  I asked what they could do to help us and after he went in the back and talked to a manager (very much like going to a car dealership) I was told there was nothing they could do after 20 years of being a Verizon customer.  I walked across the hall to Sprint and got a quote that beat Verizon.  I will be paying the extra money to cancel my lines and going with Sprint were I was treated with respect and dignity.

I am going to be very blunt about this response so I apologize in advance if it upsets you.
With the information you gave me, I assume you've had the insurance for the 20 years, and they will never guarantee the deductible to be the same. My car insurance deductible is more now than it was 5 years ago, that's just the way it is.
When they told him that, they meant he could use your upgrade so he wouldn't have to sign a new 2 year. Therefore you both would not qualify for a new phone.
20 years of being a customer does not mean a thing, Do you feel like you deserve special treatment? If that's the case then I am going to call Cheerios for free boxes of cereal since I've been buying their cereal for the past 10+ years.
I don't understand how they didn't treat you with dignity or respect. Apparently they were being disrespectful by not giving you an option that was not available?
Good Luck with Sprint I don't know about coverage in your area but where I am, I would be better off with a Little Tikes plastic play phone

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    iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
    iOS: Recommended settings for Wi-Fi routers and access points  http://support.apple.com/kb/HT4199
    How to Quickly Fix iPad 3 Wi-Fi Reception Problems
    http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
    iPad Wi-Fi Problems: Comprehensive List of Fixes
    http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
    Connect iPad to Wi-Fi (with troubleshooting info)
    http://thehowto.wikidot.com/wifi-connect-ipad
    10 Ways to Boost Your Wireless Signal
    http://www.pcmag.com/article2/0,2817,2372811,00.asp
    Fix iPad Wifi Connection and Signal Issues  http://www.youtube.com/watch?v=uwWtIG5jUxE
    Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
    How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
    Unable to Connect After iOS Update - saw this solution on another post.
    https://discussions.apple.com/thread/4010130
    Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
    Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
    You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
    Wi-Fi or Bluetooth settings grayed out or dim
    http://support.apple.com/kb/TS1559
    ~~~~~~~~~~~~~~~
    If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
     Cheers, Tom

  • Thinking of switching

    Yes, you read that right. I am actually thinking of switching to a different distribution. The situation with the Current repo has gotten that bad... Really, we are miles behind every distro other than Debian. Arch is not bleeding-edge any more; it has become trailing-edge. The Testing repo isn't quite stable enough to use, but there's plenty of stuff in it (e.g. Gnome 2.12) that is stable enough to move into Current, but hasn't been moved. Why? Sure, it's compiled with GCC 4, but would that even be a problem?
    Come to think of it... Why wasn't everything switched over to GCC 4 before libtool-slay, so that we'd have an up-to-date Current branch during the slaying?
    Look, sorry if I come across as trollish, or don't quite know what I'm talking about (probably the case), but I think I have a fair reason to be. Maybe Arch will be a viable distro again in a month or two, but as of right now it's very, very far behind where it ought to be.
    (Frugalware is starting to look rather attractive...)

    Gullible Jones wrote:Come to think of it... Why wasn't everything switched over to GCC 4 before libtool-slay, so that we'd have an up-to-date Current branch during the slaying?
    Good point.
    But...do you realize how impatient this makes you look?  It's been a month, that's all!  Yes, it would be nice to have a tiny bit of news about when it might be all over but as soon as it is over you'll have the one of the most bleeding edge distros around (again).  Surely that is worth waiting?  But, if you got nothing better to do than reinstall distros all the time then why even bother posting about it, just get distro hopping.
    I assume you hope to elicit some news about when it will all be over and the word is "soon".  I have also been informed that there are going to be some changes round here soon...
    Everyone should have recognised this period for what it is, a necessary evil. I think it could have been handled much better but regardless of that when it is done it is done and I hope some lessons might be learned.
    So, don't bother switching.  If the end of libtool slay and gcc was announced on Wednesday along with chalk of new dev positions to get things ticking along you'll be pissed if you switch now!
    I am considering a new motto:
    "When the going gets tough, the not-so-tough piss off to Ubuntu!"
    Lightweights!

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