Inconsistent data when exporting measurement markup to Excel?

I use Adobe Acrobat XI Pro on a Windows 7 Dell PC to create Commercial Landscape takeoff's from architectural drawings. After setting the appropriate scale under 'Change Scale Ratio' and then using the measurement tools to outline, color code, and label different areas, I right click the document and choose 'Export Measurement Markup to Excel...'. My problem is 80% of the time the measurements that end up listed in the exported Excel document are not consistent with measurements of the specific areas I've done my takeoff on. For instance, a planting bed area that I've outlined with the area tool which may be 457.53 square feet is listed in the export excel document as 2.3 square feet. I've tried checking and unchecking the 'Use Scale and Units from Document (when present)' option under the Preferences>Commenting menu, to no avail. Most of the time there is no embedded scale in the drawings we're working with. We've used various versions of Acrobat Pro for over 5 years performing hundreds of landscape takeoff's, trying to select and deselect just about every menu option under the 'Preferences' tab that has to do with measurement and commenting, but still have not found what causes this inconsistent exporting of measurement data across all versions. Our workaround is to just click on every little area we've measured out and manual transfer that to the spreadsheet.
Here is a dropbox to a PDF example and the exported excel csv file > Dropbox - Adobe Troubleshooting

Hi,
Thanks for the reply. I just checked and both settings are the same:
decimal separator is a . in the server's regional settings and user preferences.
I have tried changing the regional settings to no avail.
The strange thing is that if I connect from my laptop to another 9.3.1 environment then I can export to excel with the correct decimal places.
I'd say this is definitely an environment issue.
Thanks again for your help.
Seb

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