Infinity slowing down gradually

So I've had BT Infinity 2 since the start of the year and I was originally estimated 66 Mbps (due to the condition of my line which has since been replaced as well as being put on a new pair at the cabinet) but on connection I actually got 72 Mbps.
Now, several months on I'm having issues with my speed. It's still high but I found that I was soon put on a 66 Mbps profile as per my original estimate. Now I seem to be on a 58 Mbps profile.
I have a perfectly clean line (I should hope so after all the issues I had when I first signed up!) and I'm using the master socket in my bedroom as verified by all 3 engineers that came out (the extension in the living room has never been wired up and is definitely NOT the master socket).
I'm using the Home Hub 5 but I also get the same speeds using the HG612.
Details from the HH5 are: (I've just reset the HH5 prior to these details to see if it would speed things uo but no luck)
3. Firmware version:
Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 02/05/14
4. Board version:
BT Hub 5A
5. VDSL uptime:
0 days, 00:09:32
6. Data rate:
20000 / 54000
7. Maximum data rate:
26445 / 77109
8. Noise margin:
14.9 / 7.9
9. Line attenuation:
0.0 / 14.4
10. Signal attenuation:
0.0 / 14.4
And from the BT further diagnostics page:
If anyone has any ideas on what the hell is going on I would appreciate it!
The upload speed is ok (I get around 17-18 Mbps on speed tests and in actual uploads), it's just the download being way off what the HH5 says my line is capable of.

I did think that DLM might be doing something here but I just find it strange that it has always said around the 77000 Kbps mark on the maximum my line can handle and when the engineer first came his machine said my line is capable of approx. 100 Mbps.
Wouldn't the "Maximum data rate" on the HH5 be acuurate based on the current noise margin?
My noise margin has been around 7.5-7.8 ever since I got the new line and had a new pair on the cabinet and I've been sat at 66 Mbps since the line went live in March. If there's a fault on my line I would be surprised as BT changed the equipment at the exchange and tried me on 3 pairs at the cabinet due to issues in the past.
The engineer was here all day doing tests all along my line and by the end of the day he had me on a faultless line.
I know about the crosstalk issues but I'm not so sure that would be the problem as there aren't many people on fibre at my cabinet as most people down the street have Virgin Fibre (I couldn't get it due to Virgin not installing it when my block of flats was built 11 years ago).
And just one last thing, I find it odd that I'm connected at 54000 (last week I was at 60000). That seems like an artificial limit to me unless DLM actually forces to the nearest 10k?

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    I've only had it for a few weeks and don't use it for anything beyond producing word documents etc.
    It has gradually been getting slower on startup and i suspect it has something to do with the Norton anti-virus software on it and the updates for norton that i have downloaded (thinking that this was the right thing to do).
    Looking at the problems and solutions log on the computer the date that it really started to slow down coincides with downloading a norton update, which i have been unable to uninstall to check if this really is the problem.
    Further i have tried doing a System Restore, my laptop was not able to complete.
    I am stuck on the DOS screen for 10 mins with the message:
    PXE-E32 FTFP open timeout
    I have no idea what this means but the Problems and Solutions log says something about a system hang?
    I have looked on the web for other anti-virus software and they all seem to have one problem or another and slow computers down on startup.
    Does anyone know of a solution or do i just have to make a cup of tea when i switch my computer on and lace it with vodka till it has booted up completely!
    I am a novice when it comes to using computers so would welcome any non-technical advice.
    thanks
    laura

    Hi guys
    I would like to add some words about my experience using the Symantec Norton Antivirus software.
    I have used this software 3 year long. It was great because it supports one of the best virus filtering options BUT it really slow downs the operating system.
    I didnt use it on with Vista preinstalled notebook but on Win XP and I have to say that the notebook boot process was halted for about 30sec-1min till the whole parts of Norton Antivirus software has started It was very annoying
    However, I switched to AntiVir. This is software described by marina4000 and Im really happy because the boot performance increased.
    So finally I would also recommend removing this Symantec Norton Antivirus software and to switch to the other free AntiVir software ;)
    Bye

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