Information need on Module Customer Service

Hello all,
My assigned work is related To CS(Customer service) module. As i am new to this CS module, i am trying get Information on this module in SDN. But i could not Get the right way.can any body help me in this.
I dont have any option other than posting in this forum.
Regards,
Krishna.

Hi
http://help.sap.com/printdocu/core/Print46c/en/data/pdf/MYSAP/SR_CS.pdf
http://help.sap.com/saphelp_46c/helpdata/en/e6/4a8df09e0311d189b70000e829fbbd/frameset.htm
regards
Pavan
Edited by: Pavan Bhamidipati on Jul 25, 2008 11:04 AM

Similar Messages

Best Buy needs to reevaluate customer service.

First, let me start by saying that I have always bought all my major appliances and electronics from Best Buy, but that may change soon. On November 30, 2014 I ordered a Whirlpool Convection over the range microwave and a French door Samsung refrigerator. We had the microwave delivered to our house and it arrived on December 9, 2014 with a dent in it. So we returned it to the Avon, IN store where they reordered it delivered to the store so that it wouldn't be damaged. The new one arrived and we got it home to find it also damaged, so we returned it to the store and asked for a refund as we did not have time to deal with it at that moment.<br>Our refrigerator was delivered on Saturday, December 13th. We were first emailed that it would be delivered between 11:30am and 1:30pm, then got a call saying 12:30-2:30pm. When it did not come by 2:30 we called and they said that they always showed it as being delivered between 2:30-4:30pm. The refrigerator was delivered at 6:00pm with no apology. When I called customer service about this the lady told me that yeah in the last year Best a Buy had been going downhill and she wasn't sure why, is that really what you want your reps telling your customers? Then 4 - 6 days later the refrigerator stopped working while my husband and I were out of town on vacation. Our grown daughter found it after it had not been working for a couple of days, everything was spoiled by the time she found it. She called customer service and tried a couple of recommendations but it didn't work and the technician recommended that we request a replacement. I immediately called customer service on December 19th and was told they would deliver a new one on the 20th. My daughter waited and never got a call, so around noon she called and they told her they couldn't possibly deliver it as they did not have it in stock. NICE! I then tried calling customer service several times and kept getting cutoff, so gave up as I was traveling. On the 23rd I spent over a hour and numerous attempts to talk to customer service, I kept getting cutoff and then having to start over the whole process. Finally I got a gentleman who was extremely helpful and my refrigerator is now scheduled to be delivered the 29th between 1:30-3:30, do I really expect it to show - NO! I then asked the gentleman to reorder the microwave that was previously returned at the original $399 price, he was checking but didn't see a problem with that. Guess what, he cut me off when he put me on hold. So here I go again, next customer service person verifies refrigerator is to be delivered on the 29th, nope I still won't believe it until I see it. When I ask about reordering the microwave for the sale price, they said no, even though I had went through the whole story with them. THIS IS ABSOLUTELY ridiculous, I am asking for a $50 price discount for all the troubles I went through and my business isn't worth it to Best Buy. I did not buy it since they couldn't give me the $50 off and I can buy it anywhere at the same price, I will take my business elsewhere. I think you all need to revisit your customer service and what you want to do to retain a valuable customer. If the refrigerator doesn't show up on time tomorrow I won't be here and I will use social media to tell my story.

Hello Zebo welcome to the forums!
I'm sorry to hear that you had a bad experience about your delivery of your appliances. Kitchen appliances are a big purchase and it sounds bad when one gets a damaged unit. Please note that your posting will serve as receipt of a Best Buy staff acknowleding your troubles, and as long as you are subscribed to this thread, if you encounter any further troubles, please post back here and let them know, you will continue to receive email notifications when a BBY Staff responds to your inquiry.
Best Buy is a little bit backed up right now considering the end of the holiday season so you may encounter a delay in an official reply from them.
Your patience is greatly appreciated and I'm hoping for the best on your replacement delivery on your kitchen wares
*******DISCLAIMER********
I am not an employee of BBY in any shape or form. All information presented in my replies or postings is my own opinion. It is up to you , the end user to determine the ultimate validity of any information presented on these forums.

Need to contact customer service center

According to mail, apple ltd put the iphone to my mail in the United States, but in the letter I told you send the iphone to China,I'll take all the expenses, please contact express company and send the iphone to China. i can not contanct customer service center now, please tell them,
<Edited by Host>

As Tim said, Apple will not ship a repaired US iPhone to any location outside of the US. You will need to contact a co-worker, friend or relative to get the iPhone from the place to which it was delivered and ship it to you in China. Apple cannot help you further with this issue.
And since, again as Tim said, we are all just fellow users here, it is a very bad idea to post personal information such as your repair ID in these forums. Such information could be abused.
Regards.

I need to contact customer service through email

I am out of the country and i couldn't find any ways to contact the AT&T customer service. I really need help with my U-verse account. If anyone knows how to contact them instead of local phone calls or step in their stores?
Many Thanks!!!

You can send a private message to the escalation team at ATT Customer Care and someone will get in touch with you in two to three business days to help you get a resolution to your problems.
To check for their reply, click the little blue envelope.

Need functional module for service order

hello,
while creating service notification i want to create service order automatically.for that i need a functional module which is the key funtion to process creation of transaction in the background. i want the name of that functional module to create iw31 service order automatically and that of functional group so that i can assign in the action box.
Regards,
Rajesh Kumar Raju
9900311069

Hi,
unfortunately there is no such "official" BAPI available - not even in ERP2005! There is a BAPI called BAPI_ALM_ORDER_MAINTAIN but this is for changing an already existing service order.
But, you can use what the "SAP CRM group" developed for their integration to the backend R/3 system. This FM is called CRM_CS_API_ORDER_CREATE and is part of FUGR CRM_CS_API_ORDER. This FM is acting in the same way as a "normal" BAPI although you can not find this FM in transaction BAPI.
Hope this can help!
Best regards, Johan

Need help for customer service management for changing ship to party addres

Hi All,
I Have a bapi that will be called from web application craete service notification .
business requirement is to change the shipping parner details with addition of name that
will be notify person.I follwed this approach.
1.Call the BAPI BAPI_SERVNOT_CREATE to create service notification.
2.Call the BAPI_SERVNOT_SAVE to save.
3.BAPI_TRANSACTION_COMMIT
4. Called function module ADDR_GET to get the address details of the ship to party.
5.ALL FUNCTION 'ADDR_INSERT'to insert the modified address to sam memory.
6.CALL FUNCTION 'ADDR_NUMBER_GET' to get the address no that will create a adrnr in sap
table adrc.
7.Called function module PM_PARTNER_UPDATE to update parten table that is ihpa.
8.At last called the function module CALL FUNCTION 'ADDR_MEMORY_SAVE to save the
address.
Now the problem is when i open the transaction IW52 to see the notification created it
has not the changed data but has standard ship to party detail.
but there is an entry in adrc table for address created but when i see IHPA table the
adrnr is not assigned to the notification no.
Information is required thanks

Hi Venkat
Go to <b>VA02</b>, change the ship to party as SH02 on top screen itself so that it will be defaulted for all line items.
Now make changes for rest of the items.
But ensure that no subsequent document (delivery) is generated for any of the line items for which you are trying to change which is NOT possible.
Thanks
G. Lakshmipathi

Can't access my email. Receiving error message that my account has been suspended and that I need to contact customer service. How do I get a phone number?

The details are in the question. Receiving error message that my account has been suspended. Looking for a phone number to call and speak to someone. Or, please have someone call me at '''*removed*'''.
'''Phone number removed by moderator to protect privacy'''

Note that mozilla does not have a phone number and would never charge for services, if there is a page that says so, its a lie.

I need to contact customer service.

My Premium account is not showing the unlimited storage I signed up for. Please correct my account.

Hi,
As a premium user, I thought I was to have unlimited storage? See below
where it states I only have 5.3 MB of storage. I am therefore I am not able
to add videos or photos.
Please change my storage, or let me know if I have missed understood what a
premium subscriber is?
Thanks,
Blanche

What is the RDS for SAP Customer Service (CS) Module

I am about to implement SAP CS Module (Customer Service) within my ECC 6.0 EHP 6. But I do not have the Budget (over 100 000 Euros) to run a classic implementation. Therefore, I am looking for a corresponding RDS (Rapid Deployment Solution) or any other Accelerator to lower the cost to a minimal. Can anyone advise ?

1-866-772-3623
On the other hand, I wasted the better part of a day with the phone support with no success at all on the same problem. A moment ago, however, a Live Chat tech support person at Adobe, Sudrahan, I believe, solved it immediately, literally within seconds.

Customer Service Reps are wholly unqualified to serve customers

I have been dealing with several issues over the past few weeks and have been given false information on a number of occasions. I was double billed on my checking account asa result of this incompetence and the lead to believe I could upgrade my phone early up until the actual order was placed and then was told they would call me back and no return call was made. When I contacted customer service about these issues, I was basically told that there was nothing I could do about the situation and when I expressed a wont to switch to another carrier after having a Verizon phone for almost a decade, I was essentially told they were sorry to see me go. No attempt was made to keep my service in any way. It is concerning that I pay my bill on time every month and when I need assistance from customer service, I cannot trust the information I receive there because of being told several false pieces of information over the past several months on various occasions. Overall, I love my Verizon service but the customer support is completely unreliable and I cannot be trusted at this point to actually help me. It is completely worth an ETF to get away from this company as a service provider at this point. Unfortunately, I have to pay in order to get away from Verizon but at this point, I am not being given any other options by Verizon Customer Service. I have a feeling I will get no reply from Verizon regarding this because of their complete lack of respect for their customers and not sure if they will even leave this post on the forum but if so, I encourage anyone that has similar issues to reply so that Verizon sees that their customer service reps need to be better trained as a whole.

{please keep your posts courteous}
I have NEVER had a bad experience with CS. Sometimes you need to look in the mirror. Not always, but sometimes.
You stated on another post that other companies don't have bad customer service. Obviously you have never been with AT&T!

Adobe Customer Service vs Avid's

I recently upgraded my Adobe and Avid software suites and was able to make a better comparison between both companies customer service. First, I want to make clear that except for the Creative Cloud membership, I always buy my software from authorized resellers like Videoguys and B&H, and not directly from the manufacturers (Avid, Adobe...).
After a year using Creative Cloud for $29.99 a month, I decided not to renew my membership and save me $49.99 a month until I really needed the latest versions of the software I use the most. Right now I'm using Avid Media Composer for editing so all I need to complete my workflow is, Photoshop, After Effects and Adobe Media Encoder, and those are pretty good in CS5.5. The following version, CS6, brought major improvements to Premiere Pro (GUI and under the hood) and the introduction of Prelude. It was hard, having to use Premiere Pro CS5.5 after using CS6, so I decided to upgrade to Production Premium CS6 perpetual license. These upgrades are sold only as Electronic Software Downloads (ESD, LIC). So I purchased the upgrade through the Videoguys website and that same day I received a confirmation e-mail from Adobe about my new Adobe License. So I click on the link provided and enter my Adobe ID. I was welcomed by a very intimidating screen with information about End User Organization, Deploy-to-contact and categories for different kind of licenses. I just wanted to install my software, so I went ahead and downloaded the installation image and got my serial key.
While visiting one of my daily forums I heard about the $19.99 a month, one year subscription to Creative Cloud full for CS6 users. Coming from paying $29.99 a month, I thought it was a good deal, so I decided to act, since the offer was good only until August the 31st. To my surprise, the system did not let me select the $19.99 option because my CS6 is a "Volume License". It was Friday night so both, Adobe and Videoguys were closed and since it was a holiday weekend, I have to wait until Tuesday to call. By that time, that offer was already over.
So today I called Videoguys and explained to them what happened. They told me to call Adobe since the problem was on their end. I then called Adobe and talked to a representative named Dolores. She said that they can't honor the special offer of a one year subscription to Creative Cloud (full) for $19.99 a month, because I have a "Volume License" and that was something that my vendor would have to fix. I told her that resellers only sell Licenses for ESD. She asked some questions that made me realize that she had no clue of how the process works when buying from an authorized reseller; (they are trained to handle only issues with their own ordering system). Then she said that there is nothing they can do since I did not purchased the upgrade directly from Adobe. So I called my vendor back and apparently I'm not the only one having that licensing issue with the upgrades.
How does that compare to Avid? They are also doing the Electronic Software Download only thing. I am going to miss the fancy boxes but this seems to be the industry trend. Anyways, what I really care about is to be able to use the software I already paid for until I decide it is time to upgrade. I had a Media Composer 5.5 and a Symphony 6 that I wanted to upgrade to version 6.5 with the option to later upgrade to version 7 for free. The problem is that the free upgrade to 7 offer was already over. So I called Videoguys and they told me that the offer was still good while supplies last. Just to be sure I contacted Avid through the User Forum and a famous Avid's Customer Advocate replied and told me to contact her privately. We exchanged e-mails and she even personally called me, (sometimes after office hours), during the whole process and after my problem was resolved, just to make sure I was 100 percent satisfied. They not just only solved my problem but also made me feel like a was a very important client with a large account.
I am not an Avid or Adobe fan boy. I like Avid products but love Adobe products even more. Premiere Pro CS6/CC is my favorite NLE, but in my market I can get more freelance gigs or a better staff position if I know Media Composer. Just wanted to share my experience in case you are planning to upgrade your Creative Suite or need to contact Customer Service.

Bill,
I understand your frustration. The whole situation sucks, but rest assured that Beverly and Adobe will take care of your problem. I am currently enjoying Adobe CC at a discounted price for one more year, thanks to their prompt response. I am disappointed that they couldn't change my volume license for a “single license”. I’m afraid this is going to haunt me, since individuals always get the best deals. I learned a few things with this experience...All CS6 upgrades purchased from the resellers are now "Volume licenses". If you want a single license, you have to buy it directly from Adobe. Apparently Videoguys did not know that, since they blamed Adobe for the misunderstanding. I have purchased pretty much all my pro video software and hardware from Videoguys and always thought they were the top reseller in this market, but just noticed that they are not included in the Adobe Partner list. Which is very strange. I wonder if they lost their status as Adobe Authorized reseller.
I love the CC products and I see myself using at least CS6 for a long time, but I am a little apprehensive about my future business with this Company, due to their new strategies and the resent “hackers” attack. I was one of the many customers that received the scary notification and had to change my password.

Apple Customer Service Direct Email

While hospitalized with Pneumonia and drugged and running a HIGH FEVER I managed to completely FUBAR my iCloud account in such a way that the communities cannot help me and I cannot afford now to pay for customer service. I need the DIRECT CUSTOMER SERVICE email not the get started, choose topic etc. Please someone givemore their DIRECT EMAIL - not how to get there or anything like that. the DIRECT EMAIL ONLY because I am not going to try to do any changing on my ownwithout speaking to them first. Thank you!

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes
international calling numbers..
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.

How can I file compliant to Customer service or about Customer service?!!!

Dear Verizon Manager,
I am writing to you file a formal complaint about the Verizon customer service, and to request the refund regarding my Internet service of Verizon FIOS (Account No. 6703004253) for March 2013. This internet service was meant to be cancelled on 25 February 2013, but was not successful, due to errors by Verizon, until 14 March 2013.
I am a client of Verizon FIOS (Internet + TV) since January 2010. Due to the recent move of my family, I cancelled the service in my old place separately. I had successfully cancelled the TV service on 15 February 2013, prior to the move. And after I moved on 23 February 2013, I called on 25 February 2013 to cancel the remaining Internet service.
The associate on the phone told me that the Internet cancellation would be effective 26 February 2013, i.e.. the next day. He said I would be receiving a prepaid stamped box, and had to mail back the wireless router. A few hours after the call, I still did not receive any email confirmation, so I logged on my Verizon account and saw the service page showed “unable to retrieve your plan details” – therefore, I assumed that the cancellation was successful.
The said prepaid stamped box was also never received two weeks after the call – I had to come back to my old place several times to check.
On 14 March 2013, I noticed that my credit card has been charged $61.33 by Verizon in March. So I called Verizon at 1-800-837-4966 on 14 March 2013 at 18:01EST to seek clarification, and was informed by the general customer service that the cancellation was never recorded in the system or processed by anyone!! He said the cancellation would be back dated to 26 February 2013 and refund will be proceeded, and then transferred me to your “discontinue service department”.
From there, I was speaking to the associate named Brennan, who insisted that I never called on 25 February 2013, nor there was no records showing that the cancellation request was received, and therefore refused to back date the cancellation to 26 February 2013 – even I had my call phone record in front of me, which indicated that I called Verizon at 1-800-837-4966, on 25 Feb 2013 at 12:57 EST, for 8 minutes!
Brennan went ahead to cancel the service, but did not refund the charge in March, and simply saying that I only called and cancelled the service on 14 March 2013, therefore, no refund whatsoever.
There would be three reasons why my record did not show up: 1) I did not call on 25 Feb; 2) your associate did not put in the record after the call; and 3) your system failed. Basically, your associate Brennan was implying that I am a liar – I never called on 25 February 2013.
I find this insulting and unacceptable. I requested to speak to her supervisor / manager, and was refused and told that there was no supervisor or manager on duty. She said she will inform the supervisor to call me within 24 hours after this call.
I hope your company record customer service conversation, and you could find the record of my call on 25 February 2013 at 12:57 EST. I don’t know why the Associate I spoke with that day failed to cancel the service, or why you system failed, but again, I find it totally unacceptable that Verizon’s customer need to be punished for the company’s negligence. I also find it insulting that your associate, Brennan, make conclusion without proper investigation or evidence.
FYI – for the reason I stated above, I have disputed the charge of $61.33 with my Credit Card Company.
I and my family have been a loyal customer of Verizon, as we admire your customer service (in the past), and your job well done to drive away customers. Just after the move, we continued with Verizon FIOS and my husband ordered the internet and TV service immediately.
Now I have a second thought. I guess we should be using the company who appreciates our trust.
Look forward to hearing from you on the way forward.
Regards,

Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

What does customer service mean at Adobe?

I am a frustrated long time Adobe customer. I have survived the ordeal that was Adobe Premier version 4.0 and the continuing slop being marketed as Adobe Encore. The final straw for me was over an order last Friday the 31st. I ordered CS4 WebStandard on-line and inadvertently left the download version selected. After submitting the order, I realized I had made the mistake and contacted the 'tech' through the chat. The tech said I could cancel the order, but I would first have to submit the corrected order. So I followed the directions and submitted a second order for the boxed DVD version. The chat person then informed me that he couldn't personally cancel the first order, I would need to contact customer service. So after the 1/2 hour wait on the phone, I talked to customer service and 'Napoleon' told me I couldn't cancel the first order since it was immediately filled and billed. I also couldn't cancel the second order because it was still pending. I would either have to stop payment at my bank before the billing was submitted (not possible with my bank), or call on Monday to cancel the order after it was processed but before it was sent. On Monday, 'Michelle' at customer service (ha-ha) informed me that they could not cancel the order once it was placed, even though the order was not shipped and showed pending on the order history, but I could return it after it arrived and then they would refund my money. Once they authorized a return, it would take a week for the refund to process. I asked to speak to a supervisor, but Michelle said it wouldn’t do any good. I asked to speak to one anyways and she told me I would need to call back in an hour or two.
So it takes less than 10 seconds for Adobe to debit my bank account for an online, downloadable order, but they need a week to refund it. They also have a policy that once they start an order, they will never stop the order, even though the request is made prior to anything being boxed or actually shipping. Perhaps a better name for customer service would be 'You customers are suckers so don't even bother calling us unless you want to give us more money".

Adobe customer service must be evaluated by the number of calls they respond to, not whether the calls are resolved. That leads to the call center people adopting an attitude where they can say anything as long as they can get you off the phone. Some middle management clown can then report how effective the whole thing is to his boss. Everyone but the customer is happy and as long as you can't talk to a supervisor, the chances of you being able to rain on the parade are extremely slim.
I'll try writing a letter directly to the CEO. Maybe he gives a crap. At the least, maybe I'll get a meaningless form letter and can confirm that Adobe is certified SNAFU.

Verizon has terrible customer service

I just wanted to inform you that your customer service is crap at the okc macarthur location. i have a droid razr that i just bought a month ago my service is crap i have to use my brothers phone that works for me. embarassing . I work out in weatherford ok. and i am constantly dropping very important calls and allways roaming. i wish i would have never renewed my service w you guys and plus the customer service at the location told me that i would have no problem w service. well i do have problems [what do i do ] ok buy a 600 dollar droid razr and expect it to be a super phone its crap i was chattin with my sister and it shut down completely and wont come back on customer service didnt help any i know i bought insurance for a reason and they say i dont have insurance why are you doin this to me i will be losing a lot of money due to this crap phone im disappointed i think i just need to go to wal mart and buy a tracphone from wal mart and buy minutes so i can conduct my business this has really put me in a bind yall better make up for it some way or another and about service out there in western ok do you need more money to put up more towers or what because these dropped calls are costing me money please fix it thanks for the 600 dollar paper weight. Lee <personal information removed for privacy> thanks alot
Message was edited by: Verizon Moderator

You noticed the issue immediately I suspect. Why did you not return the device within the 14 days you are allowed to???
In addition, the only store on McArthur I could find is the following
The Cellular Connection- Quantum Communications WA
Premium Retailer *
3800 NORTH MACARTHUR BOULEVARD SUITE D
This is a third party reseller and NOT a VZW corporate store, VZW has very little control on how these stores are run.

Information need on Module Customer Service

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