Initial Download: object(s) status RUNNING in R3AM1

Hi,
I am trying to download materials from R/3 to CRM for which I am following building blocks B09 and C03. I started downloading customizing objects, initial download for object DNL_CUST_ACGRPB. The status in R3AM1 stays as RUNNING and it's been a while.
All other objects also stay in the same status without any change in block size.
Please let me know any possible reasons and solution to fix this problem. Thank you.
BR.

Hi,
As requested by all, the Basis consultant has tested the RFC settings and they are working fine.
- In SMQ1 (CRM) I can see SYSFAIL for the object DNL_CUST_ACGRPB -  on double-click it says there has been a short dump but no dumps can be found in ST22.
- In R3AM1 the queue cannot be found.
- In R3AS - When I execute the download of the object, sys. msg is: Please read the OSS Note no. 212666  (Outbound Queue already exists in CRM:R3AI_DNL_CU
Further details show the error occured in Function module: CRS_FIRST_DOWNLOAD_TRIGGER for the program: SMOF_MONITOR_SMOFDSTAT.
Help plz !
BR.

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