Ink Cartdridge exchange after buying new printer

Recently my small business printer failed and a local shop told me it was not repairable. It was an HP business InkJet 2200 and I upgraded to a Wireless HP Office Jet 4620. I have quite a few new in the box ink cartidges I would like to exchange. The sales rep at Best Buy told me I could do this but Im not sure how. Any Help?

I would take your receipt and the cartridges back to the store you bought them from and ask them.
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I worked for HP but now I'm retired!

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When I tried to use my printer a few days ago, I received a "Can't Print: Out of Ink" error message concerning the magenta cartridge. I had used the printer a few days before that, and had not received a low ink warning. It seemed suspicious to me that I would have received an empty cartridge error message without first receiving a low cartridge warning. The yellow and cyan cartridges read 70% full - all 3 were original cartridges.
I purchased a new 940XL magenta cartridge and installed it per instructions. Now I am getting a message that the new 940XL cartridge is empty. I can shake the old 940 cartridge and hear liquid inside. Obviously, the new cartridge is also full. I've tried cycling power, reinstalling the software, etc, with no change in status. If I swap back and forth between the old 940 and new 940XL cartridge, they are properly identified by type on my screen as the 940 or 940XL. Due to the way the problem has presented itself, I don't believe it is a cartridge issue.
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This question was solved.
View Solution.

I've solved my own problem, which was clearly a factory assembly defect. I looked inside my printer with a flashlight in the area where the ink cartridges are installed, and found magenta ink sprayed inside the printer. I disassembled the printer, and found that the magenta line had been damaged during assembly. There are four ink tubes which exit from behind the ink cartridges, then make a U turn back toward the front of the printer. Just after the U turn, they make another bend up-wards. It is at this point that I found the damaged magenta line, directly above a screw on the right-hand side of the ink cartridge housing. The lines are in a very narrow passage, and are held in place by several keepers molded out of plastic. It appears that the lines were put in place in the keepers, then the screw inserted from above. As I said, it is a very tight passage, and it would be very easy to damage the ink line at that point if the lines weren't carefully held back to insert the screw during assembly.
To solve the problem, I removed approximately 1/4 inch of damaged magenta ink line. I carefully cut the line with a sharp razor, to prevent collapsing the line or causing burrs to the tubing. I then placed about 3/4" of self-sealing heat shrink tubing over one end of the ink line. Next I spliced the line with a small piece of stiff plastic tubing from the handle of a cotton swab, which was a perfect, snug fit over the ink line. Being careful not to collapse the ink tube or cause further damage, I gently twisted the ink line back and forth until the ends were butted up inside the cotton swab splice. I then positioned the heat-shrink tubing over the splice, and shrunk it with a hair dryer. The heat-shrink tubing I used has hot-melt glue applied to the inside, which further aided in making a leak-proof splice. Again, there is not a lot of room, so the splice had to be kept small.
I reassembled the printer, reinstalled the ink cartridges, and powered up the printer. After the normal, long start-up delay, I printed several full-color test sheets, and all was fine. The magenta cartridge that I had installed previously now shows that it is full, and the remaining cartridges also read the levels that they had prior to disassembly.

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8500 alignment failure after installing new print heads

I replaced the print heads in the 8500 all-in-one wireless and get the alignment failed. printer will print documents sent to it but follows with an alignment print page. displays alignment failure alert.always prints alignment test page after every document printed.  Note: replaced the print heads about two years ago without any problem.    patrick

Hello , I see here you are trying to get the alignment to complete successfully on the Officejet 8500, and I may have some suggestions for you. Seems odd, but the first thing I recommend is cleaning the scanner glass and white backing on the lid. Clean the ADF scanner glass strip, the white ADF plastic strip, the scanner lid, and the scanner glass. Sometimes particle's or debris on the glass can interfere with the alignment process, even on these printers that use the semi-automatic alignment process. Use only glass cleaner to clean the scanner glass. Do not use cleaners that contain abrasives, acetone, benzene, or carbon tetrachloride. These substances can damage the printer. Avoid isopropyl alcohol (rubbing alcohol) because it can leave streaks on the glass.  Spray a clean, soft, lint-free cloth with mild glass cleaner - to protect the scanner, do not spray the glass cleaner directly on the glass.  You will want to clean the ADF scanner glass strip, the white ADF plastic strip, the scanner lid, and the scanner glass.  You could check and see if you have missed anything by reviewing or even repeating the steps in this document; Fixing Print Quality Problems for the HP Officejet Pro 8500 All-in-One Printer Series (A909). As well as the steps listed in An 'Alignment failed' Error Message Displays on the Printer Control Panel. Make a Note: HP recommends that you use genuine HP ink cartridges. HP cannot guarantee the quality or reliability of non-HP ink cartridges or refilled HP ink cartridges. If you do not use genuine HP ink cartridges, the steps in this post might not resolve the issue you experiencing.  Another thing you could try would be to clean the electrical contacts on the printheads and inside the unit. Follow these steps to clean the electrical contacts on the printhead and inside the product. (Pulled from this document.) CAUTION: Follow these steps carefully to avoid damaging the sensitive electrical components.
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Figure : Lift the printhead latch
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Figure : Lift the handle to remove the printheadUse a dry, soft, lint-free cloth to remove any ink from the electrical contacts on the printhead.CAUTION: Wipe only the electrical contacts. Wiping the ink nozzles, located on the underside of the printhead, can damage the printhead. Do not touch the nozzles. Doing so permanently damages the ink nozzles, and the ink stains clothing.Figure : Electrical contacts and ink nozzles
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Figure : Clean the electrical contacts inside the product
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We look forward to your reply.
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Hiya @jas123456,
Happy Friday! I see that since replacing your black cartridge your printer is rejecting both the black and the color cartridge. I would be happy to help you work towards a solution.
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Please let me know if this resolves the issue, or if you require further assistance, or instructions.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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> I went back to the company and they tald me that the charger is fine and that the battery just died couse it was her time to die !!!
Well, can you use the notebook without the battery but only in connection with the AC adaptor?
If yes, then the AC adaptor is OK and fully compatible.
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Ink Cartdridge exchange after buying new printer

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