Empty Ink Level Displayed After Installing New HP Cartridge on HP D7260

Hi there,
I have an HP Photosmart D7260 printer. I have alway used genuine HP ink cartridges. I recently replaced the Cyan cartridge after it ran out of ink however the printer is still showing the cartridge as empty. I printed the Self test Diagnostic Page and the ink level is shown at 0%. The ink expiry date is shown as "04/01/2016" indicating that the cartridge is new.
I've tried reseting the printer and reinstalling the cartridge several times. How can I get the printer to show the correct level for the new full cartridge? I don't want to buy a new cartridge since this a brand new genuine HP cartridge. I'm quite sure there is a way to reset the incorrect ink level so please advise.
Serial Number: [edited]
Firmware Version: RExxFN0721BR
Please help!
John

I have the exact same problem with a Photosmart 3210 printer. My brand new light magenta cartridge is not showing up as full and I can't print even black & white! This is ridiculous. I hope someone at HP replies to your posting with a solution soon!

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Date/Time: 2007-07-22 14:48:52.594 -0400
OS Version: 10.4.10 (Build 8R2232)
Report Version: 4
Command: Safari
Path: /Applications/Safari.app/Contents/MacOS/Safari
Parent: WindowServer [57]
Version: 2.0.4 (419.3)
Build Version: 13
Project Name: WebBrowser
Source Version: 4190300
PID: 219
Thread: 0
Exception: EXCBADACCESS (0x0001)
Codes: KERNPROTECTIONFAILURE (0x0002) at 0x00000020
Thread 0 Crashed:
0 com.apple.CoreFoundation 0x90848cc3 CFBundleGetFunctionPointerForName + 14
1 ...apple.print.framework.Print 0x92cc8546 PJCPrepareAppKitPageSetupDialog + 74
2 ...apple.print.framework.Print 0x92cc9868 PMPrepareAppKitPageSetupDialog + 98
3 com.apple.AppKit 0x93671cfd -[NSPageLayout beginSheetWithPrintInfo:modalForWindow:delegate:didEndSelector:contextInfo:] + 213
4 com.apple.AppKit 0x93601030 -[NSDocument runModalPageLayoutWithPrintInfo:delegate:didRunSelector:contextInfo:] + 230
5 com.apple.AppKit 0x93600eeb -[NSDocument runPageLayout:] + 117
6 com.apple.AppKit 0x9335fd88 -[NSApplication sendAction:to:from:] + 107
7 com.apple.Safari 0x0002b083 0x1000 + 172163
8 com.apple.AppKit 0x9340dce7 -[NSMenu performActionForItemAtIndex:] + 455
9 com.apple.AppKit 0x9340da29 -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 103
10 com.apple.AppKit 0x9333ee16 _NSHandleCarbonMenuEvent + 477
11 com.apple.AppKit 0x932727fc _DPSNextEvent + 1491
12 com.apple.AppKit 0x93272056 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
13 com.apple.Safari 0x00006cea 0x1000 + 23786
14 com.apple.AppKit 0x9326bddb -[NSApplication run] + 512
15 com.apple.AppKit 0x9325fd2f NSApplicationMain + 573
16 com.apple.Safari 0x0005f54a 0x1000 + 386378
17 com.apple.Safari 0x0005f471 0x1000 + 386161
Thread 1:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082d2b3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082cace CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x92829d3a -[NSRunLoop runMode:beforeDate:] + 182
4 com.apple.Foundation 0x92829c36 -[NSRunLoop run] + 75
5 com.apple.WebKit 0x94d30d29 +[WebFileDatabase _syncLoop:] + 198
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7 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 2:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082d2b3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082cace CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x92829a0f +[NSURLConnection(NSURLConnectionInternal) _resourceLoadLoop:] + 259
4 com.apple.Foundation 0x927f42e0 forkThreadForFunction + 123
5 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 3:
0 libSystem.B.dylib 0x90009cd7 machmsgtrap + 7
1 com.apple.CoreFoundation 0x9082d2b3 CFRunLoopRunSpecific + 2014
2 com.apple.CoreFoundation 0x9082cace CFRunLoopRunInMode + 61
3 com.apple.Foundation 0x92850bc2 +[NSURLCache _diskCacheSyncLoop:] + 206
4 com.apple.Foundation 0x927f42e0 forkThreadForFunction + 123
5 libSystem.B.dylib 0x90024227 pthreadbody + 84
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0 libSystem.B.dylib 0x9001a1cc select + 12
1 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 5:
0 libSystem.B.dylib 0x900248c7 semaphorewait_signaltrap + 7
1 com.apple.Foundation 0x9284a26c -[NSConditionLock lockWhenCondition:] + 39
2 com.apple.Syndication 0x999f4966 -[AsyncDB _run:] + 181
3 com.apple.Foundation 0x927f42e0 forkThreadForFunction + 123
4 libSystem.B.dylib 0x90024227 pthreadbody + 84
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000000 ebx: 0x92cc850a ecx: 0xa0813d04 edx: 0x11fda030
edi: 0xa2cc6244 esi: 0x00000000 ebp: 0xbffff278 esp: 0xbffff260
ss: 0x0000001f efl: 0x00010286 eip: 0x90848cc3 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
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0x931ee000 - 0x93209fff com.apple.DirectoryService.Framework 3.2 /System/Library/Frameworks/DirectoryService.framework/Versions/A/DirectoryServi ce
0x93259000 - 0x93259fff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9325b000 - 0x93911fff com.apple.AppKit 6.4.8 (824.42) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93c92000 - 0x93d0dfff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x93d46000 - 0x93e00fff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x93e43000 - 0x93e43fff com.apple.audio.units.AudioUnit 1.4.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93e45000 - 0x94006fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9404c000 - 0x9408dfff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x94095000 - 0x940cffff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x940d4000 - 0x940eafff com.apple.CoreVideo 1.4 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94182000 - 0x941c0fff com.apple.vmutils 4.0.2 (93.1) /System/Library/PrivateFrameworks/vmutils.framework/Versions/A/vmutils
0x94204000 - 0x94215fff com.apple.securityfoundation 2.2.1 (28150) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x94223000 - 0x94261fff com.apple.securityinterface 2.2.1 (27695) /System/Library/Frameworks/SecurityInterface.framework/Versions/A/SecurityInter face
0x9427d000 - 0x9428cfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x94293000 - 0x9429efff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x942ea000 - 0x94304fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x9430a000 - 0x94609fff com.apple.QuickTime 7.1.6 /System/Library/Frameworks/QuickTime.framework/Versions/A/QuickTime
0x9478b000 - 0x948d1fff com.apple.AddressBook.framework 4.0.5 (487) /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
0x9495d000 - 0x9496cfff com.apple.DSObjCWrappers.Framework 1.1 /System/Library/PrivateFrameworks/DSObjCWrappers.framework/Versions/A/DSObjCWra ppers
0x94973000 - 0x9499cfff com.apple.LDAPFramework 1.4.2 (69.1.1) /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x949a2000 - 0x949b1fff libsasl2.2.dylib /usr/lib/libsasl2.2.dylib
0x949b5000 - 0x949dafff libssl.0.9.7.dylib /usr/lib/libssl.0.9.7.dylib
0x949e6000 - 0x94a03fff libresolv.9.dylib /usr/lib/libresolv.9.dylib
0x94d2e000 - 0x94dc1fff com.apple.WebKit 419.2.1 /System/Library/Frameworks/WebKit.framework/Versions/A/WebKit
0x94e1b000 - 0x94e9dfff com.apple.JavaScriptCore 418.3 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/JavaScriptCor e.framework/Versions/A/JavaScriptCore
0x94ed6000 - 0x951b5fff com.apple.WebCore 418.22.2 /System/Library/Frameworks/WebKit.framework/Versions/A/Frameworks/WebCore.frame work/Versions/A/WebCore
0x95334000 - 0x95357fff libxslt.1.dylib /usr/lib/libxslt.1.dylib
0x96ef0000 - 0x96f04fff com.apple.audio.CoreAudioKit 1.0.1 /System/Library/Frameworks/CoreAudioKit.framework/Versions/A/CoreAudioKit
0x999f2000 - 0x99a29fff com.apple.Syndication 1.0.6 (54) /System/Library/PrivateFrameworks/Syndication.framework/Versions/A/Syndication
0x99a45000 - 0x99a57fff com.apple.SyndicationUI 1.0.6 (54) /System/Library/PrivateFrameworks/SyndicationUI.framework/Versions/A/Syndicatio nUI
Model: iMac5,1, BootROM IM51.0090.B08, 2 processors, Intel Core 2 Duo, 2 GHz, 2 GB
Graphics: ATI Radeon X1600, ATY,RadeonX1600, PCIe, 128 MB
Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
AirPort: spairportwireless_card_type_airportextreme (0x14E4, 0x87), Broadcom BCM43xx 1.0 (4.80.79.1)
Bluetooth: Version 1.9.0f8, 2 service, 1 devices, 1 incoming serial ports
Network Service: Built-in Ethernet, Ethernet, en0
Serial ATA Device: ST3500641AS Q, 465.76 GB
Parallel ATA Device: MATSHITADVD-R UJ-85J
USB Device: Built-in iSight, Micron, Up to 480 Mb/sec, 500 mA
USB Device: Hub in Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 500 mA
USB Device: Apple Optical USB Mouse, Primax Electronics, Up to 1.5 Mb/sec, 100 mA
USB Device: Apple Pro Keyboard, Mitsumi Electric, Up to 12 Mb/sec, 250 mA
USB Device: Bluetooth USB Host Controller, Apple, Inc., Up to 12 Mb/sec, 500 mA
USB Device: IR Receiver, Apple Computer, Inc., Up to 12 Mb/sec, 500 mA
Imac 5.1 Mac OS X (10.4.10)

Hi Teoryan, Welcome to Apple Discussions.
After installing new software you should repair permissions
Repair Permissions: This should be done after all software installs and updates.
1. Navigate to Utilities/DiskUtility and launch Disk Utility.
2. Choose your volume (usually the second icon)
3. Choose "First Aid" tab
4. Click on "Repair Permissions"
(that's an aside).
The reason your "Repair Disk" is grayed out is that you cannot repair a disk if you are booted from it. The disk cannot be "mounted" during the repair process. What you need to do is boot from your CD/DVD:
Also run "verify" disk. If the disk needs repair:
Repair Disk:
Steps for using Disk Utility
1. Insert the Mac OS X Tiger Install disc or Install Disk 1 that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.) Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair.
If you repair errors run it until no errors found.
Let us know the results.
-mj
[email protected]
Message was edited by: macjack

After installing new OS i can't type a login and password because the font is not supported. DO NOT KNOW WHAT TO DO!!!!HELP PLS?!

after installing new OS i can't type a login and password because the font is not supported. DO NOT KNOW WHAT TO DO!!!!HELP PLS?!

Hello Pete from another old guy,
It sounds like you have an older iMac than the 2006 and newer model this forum covers. The problem is that, in 2006, Apple changed from PowerPC to Intel processors and third-party developers soon stopped making new software for the older processors. That's why you cannot upgrade Flash player--the current version requires a Mac the "2006 and later" processor.
However, not having a current version of FlashPlayer should not affect your ability to download. If you try downloading, do you get an error message or does something else happen?
Do you have another web browser like FireFox or Camino on your computer?
but would love to get my MAC back up to date and running right.
Well, "running right" may be doable but "up to date" may not be. You are already at as high a Mac OS level that a pre-2006 Mac can use. We need to pin down your variant to make recommendations. From your Apple menu at the left end of the menu bar, do "About this Mac":
That brings up this window:
Let us know what yours say for "processor." The two choices are "PowerPC" as in the example, or "Intel." If you have an Intel processor, you have more options available.
Awaiting your report,
Allan

Officejet J6480 wont print after installing new comcast modem...

My Officejet J6480 wont print after installing new comcast modem...
I have deleted and reinstalled several times and it still wont work...
OS=10.9.2

https://www.youtube.com/watch?v=Rjd1ZqJ89N4
this video help solve the issue - i had to select infrastructure behavior on the advanced tab under Networking>Advances tab...

Printer not working after installing new cartridge

have HP D5460 printer. Installed new black cartridge only #564 since I only use black ink. Error message appeared
"Oxc19a0020 turn printer OFF & then ON". Did that and also checked to be sure cartridge was installed properly. It Was.
I can't get the printer to work. What now? Thanks.

The battery is already full. It happened suddenly and started showing low battery sign and sign to charge the ipad. Nothing happening with pressing buttons or even putting on for charging for quite some time.
iPad (3rd gen) Wi-Fi, iOS 7.1

Cs4 wont open on mavericks after installing new Java update

Cs4 (photoshop and illustrator) wont open on mavericks after installing new Java update.
I have tried installing both from the auto prompt (which came up as 'software update') as well as directly downloading from this link: Java for OS X 2014-001
either way when i try to open a cs4 program the icon simply bounces around for a minute then it comes up "program not responding"
anyone have any ideas?
thanks in advance.

Hi Matthew,
First of all, you should be able to check in your HD/Library/Receipts folder to see what has been installed by looking for the .pkg of it.
re: "I installed the security update from software update, and i want to make sure I downloaded something intended for my machine"
You should not be offered updates that are not intended for your System through Software Update. Software Update, as far as I know, reads the .pkg files in your Receipts folder and will offer what you need from that. (I believe that is correct....perhaps someone will correct me if I'm wrong)
Did you Repair Permissions from Disk Utility before and after the update?
If not I would try running Repair Permissions (HD/Applications/Utilities/Disk Utility/Repair Permissions).
I've found that with Security Updates that it is very important to Repair Permissions before and after updating.
littleshoulders [:-)

No sound after installing new iphone software

sounds is no longer working after installing new iphone software.

Which sounds are not working, the ones on your Mac or the ones on your iPhone?
Allan

After installing new operating system, Mac started to open word when I turn on the mac and a question always appear about FaceTime.

After installing new operating system, Mac started to open Word when I turn on the Mac and a question about face time always appear when turn on the mac. What should I do?

Look in system preferences>users and groups>log in items.
Barry

After installing new itunes version why would I have to restore my ipad to factory settings and now it is doing nothing. itunes won't work ?

After installing new itunes version why would I have to restore my ipad to factory settings and now it is doing nothing. itunes won't work ?

Please help me ! I don't understand why I had to restore to factory settings and then when I tried to re-sync it kept telling me iTunes is not working. Why ??

Empty Ink Level Displayed After Installing New HP Cartridge on HP D7260

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