Installation failure for 6100-07 aix for 11.2.0.3

Hi,
My oracle installation 11.2.0.3 is failing in pre check for APARS iz97457,iz89165 for 6100-07 aix.
Please let me know if it necesary to installation above aix packages

Hi,
It seems Installer did not meet pre-requisites information.
please refer MOS tech note:
*11gR2 OUI On AIX Pre-Requisite Check Gives Error "Patch IZ97457, IZ89165 Are Missing" [ID 1439940.1]*
thanks,
X A H E E R

Similar Messages

SQL Server 2012 installation failure An error occurred for a dependency of the feature causing the setup process for the feature to fail.

I am installing SQL Server 2012 Developer (from ISO image written on DVD), my machine has Windows 7 (Edit: Windows 7 with service pack 1) on it. This machine already has SQL Express and SQL 2008 R2 Express installed in it.
On running 2012 setup it goes fine from Setup Support Rules to Installation Progress. In Installation Progress after some progress installation fails.
Windows show the following components couldn't installed:
Managment Tools Complete Failed. Client Tools Connectivity Failed. Client Tools SDK Failed. Client Tools Backwards Compantibility Failed. Managment Tools Basic Failed. SQL Server Data Tools Failed. Reporting Services -Native Failed. Database Engine
Services Failed. Data Quality Services Failed. full-Text and Semantic Extractins for Search Failed. SQL Server Replication Failed. Integration Services Failed. Analysis Services Failed. SQL Client Connectivity SDK Failed.
In detail for failure of every component it provide these details:
Action required:
Use the following information to resolve the error, and then try the setup process again.
Feature failure reason:
An error occurred for a dependency of the feature causing the setup process for the feature to fail.
In summary log file it provide the following details:
Overall summary:
Final result:                  Failed: see details below
Exit code (Decimal):           -2068643839
Start time:                    2012-07-31 16:23:37
End time:                      2012-07-31 16:33:32
Requested action:              Install
Setup completed with required actions for features.
Troubleshooting information for those features:
Next step for Adv_SSMS:        Use the following information to resolve the error, and then try the setup process again.
Next step for Conn:            Use the following information to resolve the error, and then try the setup process again.
Next step for SDK:             Use the following information to resolve the error, and then try the setup process again.
Next step for BC:              Use the following information to resolve the error, and then try the setup process again.
Next step for SSMS:            Use the following information to resolve the error, and then try the setup process again.
Next step for BIDS:            Use the following information to resolve the error, and then try the setup process again.
Next step for RS:              Use the following information to resolve the error, and then try the setup process again.
Next step for SQLEngine:       Use the following information to resolve the error, and then try the setup process again.
Next step for DQ:              Use the following information to resolve the error, and then try the setup process again.
Next step for FullText:        Use the following information to resolve the error, and then try the setup process again.
Next step for Replication:     Use the following information to resolve the error, and then try the setup process again.
Next step for IS:              Use the following information to resolve the error, and then try the setup process again.
Next step for AS:              Use the following information to resolve the error, and then try the setup process again.
Next step for SNAC_SDK:        Use the following information to resolve the error, and then try the setup process again.
Machine Properties:
Machine name:                  Haansi-PC
Machine processor count:       4
OS version:                    Windows 7
OS service pack:               Service Pack 1
OS region:                     United States
OS language:                   English (United States)
OS architecture:               x64
Process architecture:          64 Bit
OS clustered:                  No
Product features discovered:
Product              Instance             Instance ID
Feature                                  Language
Edition              Version         Clustered
SQL Server 2005      SQLEXPRESS           MSSQL.1
Database Engine Services                 1033                 Express Edition
9.4.5000        No
SQL Server 2005      SQLEXPRESS           MSSQL.1
SQL Server Replication                   1033                 Express Edition
9.4.5000        No
SQL Server 2005      SQLEXPRESS           MSSQL.1
SharedTools                              1033
Express Edition      9.4.5000        No
SQL Server 2005
Tools                                    1033
Express Edition      9.4.5000        No
SQL Server 2005
ToolsClient                              1033
Express Edition      9.4.5000        No
SQL Server 2005
ToolsClient\Connectivity                 1033                 Express Edition
9.4.5000        No
SQL Server 2008 R2   SQLSERVER08EXPR2     MSSQL10_50.SQLSERVER08EXPR2    Database Engine Services                 1033
Express Edition      10.50.1617.0    No
SQL Server 2008 R2   SQLSERVER08EXPR2     MSSQL10_50.SQLSERVER08EXPR2    SQL Server Replication                   1033
Express Edition      10.50.1617.0    No
SQL Server 2008 R2
Management Tools - Basic                 1033                 Express Edition
10.50.1617.0    No
SQL Server 2012
LocalDB                                  1033
Express Edition      11.0.2318.0     No
SQL Server 2012
Reporting Services - SharePoint
11.0.2100.60    No
Package properties:
Description:                   Microsoft SQL Server 2012
ProductName:                   SQL Server 2012
Type:                          RTM
Version:                       11
SPLevel:                       0
Installation location:         F:\x64\setup\
Installation edition:          Developer
Product Update Status:
None discovered.
User Input Settings:
ACTION:                        Install
ADDCURRENTUSERASSQLADMIN:      false
AGTSVCACCOUNT:                 NT Service\SQLAgent$SS2012
AGTSVCPASSWORD:                *****
AGTSVCSTARTUPTYPE:             Manual
ASBACKUPDIR:                   C:\Program Files\Microsoft SQL Server\MSAS11.SS2012\OLAP\Backup
ASCOLLATION:                   Latin1_General_CI_AS
ASCONFIGDIR:                   C:\Program Files\Microsoft SQL Server\MSAS11.SS2012\OLAP\Config
ASDATADIR:                     C:\Program Files\Microsoft SQL Server\MSAS11.SS2012\OLAP\Data
ASLOGDIR:                      C:\Program Files\Microsoft SQL Server\MSAS11.SS2012\OLAP\Log
ASPROVIDERMSOLAP:              1
ASSERVERMODE:                  TABULAR
ASSVCACCOUNT:                  NT Service\MSOLAP$SS2012
ASSVCPASSWORD:                 <empty>
ASSVCSTARTUPTYPE:              Manual
ASSYSADMINACCOUNTS:            PC\Haansi
ASTEMPDIR:                     C:\Program Files\Microsoft SQL Server\MSAS11.SS2012\OLAP\Temp
BROWSERSVCSTARTUPTYPE:         Automatic
CLTCTLRNAME:                   <empty>
CLTRESULTDIR:                  <empty>
CLTSTARTUPTYPE:                0
CLTSVCACCOUNT:                 <empty>
CLTSVCPASSWORD:                <empty>
CLTWORKINGDIR:                 <empty>
COMMFABRICENCRYPTION:          0
COMMFABRICNETWORKLEVEL:        0
COMMFABRICPORT:                0
CONFIGURATIONFILE:             C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20120731_161013\ConfigurationFile.ini
CTLRSTARTUPTYPE:               0
CTLRSVCACCOUNT:                <empty>
CTLRSVCPASSWORD:               <empty>
CTLRUSERS:                     <empty>
ENABLERANU:                    false
ENU:                           true
ERRORREPORTING:                false
FEATURES:                      SQLENGINE, REPLICATION, FULLTEXT, DQ, AS, RS, BIDS, CONN, IS, BC, SDK, SSMS, ADV_SSMS, SNAC_SDK
FILESTREAMLEVEL:               0
FILESTREAMSHARENAME:           <empty>
FTSVCACCOUNT:                  NT Service\MSSQLFDLauncher$SS2012
FTSVCPASSWORD:                 <empty>
HELP:                          false
INDICATEPROGRESS:              false
INSTALLSHAREDDIR:              C:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR:           C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR:             <empty>
INSTANCEDIR:                   C:\Program Files\Microsoft SQL Server\
INSTANCEID:                    SS2012
INSTANCENAME:                  SS2012
ISSVCACCOUNT:                  NT Service\MsDtsServer110
ISSVCPASSWORD:                 <empty>
ISSVCSTARTUPTYPE:              Automatic
MATRIXCMBRICKCOMMPORT:         0
MATRIXCMSERVERNAME:            <empty>
MATRIXNAME:                    <empty>
NPENABLED:                     0
PID:                           *****
QUIET:                         false
QUIETSIMPLE:                   false
ROLE:                          <empty>
RSINSTALLMODE:                 DefaultNativeMode
RSSHPINSTALLMODE:              DefaultSharePointMode
RSSVCACCOUNT:                  NT Service\ReportServer$SS2012
RSSVCPASSWORD:                 <empty>
RSSVCSTARTUPTYPE:              Manual
SAPWD:                         <empty>
SECURITYMODE:                  <empty>
SQLBACKUPDIR:                  <empty>
SQLCOLLATION:                  SQL_Latin1_General_CP1_CI_AS
SQLSVCACCOUNT:                 NT Service\MSSQL$SS2012
SQLSVCPASSWORD:                <empty>
SQLSVCSTARTUPTYPE:             Automatic
SQLSYSADMINACCOUNTS:           Haansi-PC\Haansi
SQLTEMPDBDIR:                  <empty>
SQLTEMPDBLOGDIR:               <empty>
SQLUSERDBDIR:                  <empty>
SQLUSERDBLOGDIR:               <empty>
SQMREPORTING:                  false
TCPENABLED:                    0
UIMODE:                        Normal
UpdateEnabled:                 true
UpdateSource:                  MU
X86:                           false
Configuration file:            C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20120731_161013\ConfigurationFile.ini
Detailed results:
Feature:                       Management Tools - Complete
Status:                        Failed: see logs for details
Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.
Feature:                       Client Tools Connectivity
Status:                        Failed: see logs for details
Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.
Feature:                       Client Tools SDK
Status:                        Failed: see logs for details
Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.
Feature:                       Client Tools Backwards Compatibility
Status:                        Failed: see logs for details
Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.
Feature:                       Management Tools - Basic
Status:                        Failed: see logs for details
Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.
Feature:                       SQL Server Data Tools
Status:                        Failed: see logs for details
Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.
Feature:                       Reporting Services - Native
Status:                        Failed: see logs for details
Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.
Feature:                       Database Engine Services
Status:                        Failed: see logs for details
Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.
Feature:                       Data Quality Services
Status:                        Failed: see logs for details
Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.
Feature:                       Full-Text and Semantic Extractions for Search
Status:                        Failed: see logs for details
Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.
Feature:                       SQL Server Replication
Status:                        Failed: see logs for details
Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.
Feature:                       Integration Services
Status:                        Failed: see logs for details
Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.
Feature:                       Analysis Services
Status:                        Failed: see logs for details
Reason for failure:            An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.
Feature:                       SQL Client Connectivity SDK
Status:                        Failed: see logs for details
Reason for failure:            An error occurred during the setup process of the feature.
Next Step:                     Use the following information to resolve the error, and then try the setup process again.
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file:               C:\Program Files\Microsoft SQL Server\110\Setup Bootstrap\Log\20120731_161013\SystemConfigurationCheck_Report.htm

Please help.
I did what you suggested, but, still got error message to install SQL server data tools: Here is the log.
Overall summary:
Final result: Failed: see details below
Exit code (Decimal): -2068037632
Start time: 2014-09-29 15:05:38
End time: 2014-09-29 15:15:55
Requested action: Install
Setup completed with required actions for features.
Troubleshooting information for those features:
Next step for SSDTBI_VS2012: Use the following information to resolve the error, and then try the setup process again.
Machine Properties:
Machine name: MSBI
Machine processor count: 4
OS version: Future Windows Version
OS service pack:
OS region: United States
OS language: English (United States)
OS architecture: x64
Process architecture: 32 Bit
OS clustered: No
Product features discovered:
Product Instance Instance ID Feature
Language Edition Version Clustered Configured
SQL Server 2008 Management Tools - Basic
1033 Express Edition 10.0.1600.22 No Yes
SQL Server 2012 MSSQLSERVER MSSQL11.MSSQLSERVER Database Engine Services 1033
Enterprise Evaluation Edition 11.0.2100.60 No Yes
SQL Server 2012 MSSQLSERVER MSSQL11.MSSQLSERVER SQL Server Replication 1033
Enterprise Evaluation Edition 11.0.2100.60 No Yes
SQL Server 2012 MSSQLSERVER MSSQL11.MSSQLSERVER Full-Text and Semantic Extractions for Search 1033
Enterprise Evaluation Edition 11.0.2100.60 No Yes
SQL Server 2012 MSSQLSERVER MSSQL11.MSSQLSERVER Data Quality Services 1033
Enterprise Evaluation Edition 11.0.2100.60 No Yes
SQL Server 2012 MSSQLSERVER MSAS11.MSSQLSERVER Analysis Services 1033
Enterprise Evaluation Edition 11.0.2100.60 No Yes
SQL Server 2012 MSSQLSERVER MSRS11.MSSQLSERVER Reporting Services - Native 1033
Enterprise Evaluation Edition 11.0.2100.60 No Yes
SQL Server 2012 Management Tools - Basic
1033 Enterprise Evaluation Edition 11.0.2100.60 No Yes
SQL Server 2012 Management Tools - Complete
1033 Enterprise Evaluation Edition 11.0.2100.60 No Yes
SQL Server 2012 Client Tools Connectivity
1033 Enterprise Evaluation Edition 11.0.2100.60 No Yes
SQL Server 2012 Client Tools Backwards Compatibility
1033 Enterprise Evaluation Edition 11.0.2100.60 No Yes
SQL Server 2012 Client Tools SDK
1033 Enterprise Evaluation Edition 11.0.2100.60 No Yes
SQL Server 2012 SQL Server Data Tools
1033 Enterprise Evaluation Edition 11.0.2100.60 No Yes
SQL Server 2012 Integration Services
1033 Enterprise Evaluation Edition 11.0.2100.60 No Yes
SQL Server 2012 Reporting Services - SharePoint
11.0.2100.60 No Yes
Package properties:
Description: Microsoft SQL Server 2012 Service Pack 1
ProductName: SQL Server 2012
Type: RTM
Version: 11
Installation location: C:\9f7a58aa5d6d76ffe6be968a4ad339f5\x86\setup\
Installation edition: Express
Slipstream: True
SP Level 1
Patch Level: 11.1.3128.0
Product Update Status:
Success: KB 2674319, KB 2793634
Product Updates Selected for Installation:
Title: Service Pack 1
Knowledge Based Article: KB 2674319
Version: 11.1.3000.0
Architecture: x86
Language: 1033
Title: SQL Server 2012 SP1 GDR Product Update
Knowledge Based Article: KB 2793634
Version: 11.1.3128.0
Architecture: x86
Language: All
Update Source: MU
User Input Settings:
ACTION: Install
ADDCURRENTUSERASSQLADMIN: true
AGTSVCACCOUNT: <empty>
AGTSVCPASSWORD: <empty>
AGTSVCSTARTUPTYPE: Manual
ASBACKUPDIR: Backup
ASCOLLATION: Latin1_General_CI_AS
ASCONFIGDIR: Config
ASDATADIR: Data
ASLOGDIR: Log
ASPROVIDERMSOLAP: 1
ASSERVERMODE: MULTIDIMENSIONAL
ASSVCACCOUNT: <empty>
ASSVCPASSWORD: <empty>
ASSVCSTARTUPTYPE: Automatic
ASSYSADMINACCOUNTS: <empty>
ASTEMPDIR: Temp
BROWSERSVCSTARTUPTYPE: Disabled
CLTCTLRNAME: <empty>
CLTRESULTDIR: <empty>
CLTSTARTUPTYPE: 0
CLTSVCACCOUNT: <empty>
CLTSVCPASSWORD: <empty>
CLTWORKINGDIR: <empty>
COMMFABRICENCRYPTION: 0
COMMFABRICNETWORKLEVEL: 0
COMMFABRICPORT: 0
CONFIGURATIONFILE:
CTLRSTARTUPTYPE: 0
CTLRSVCACCOUNT: <empty>
CTLRSVCPASSWORD: <empty>
CTLRUSERS: <empty>
ENABLERANU: false
ENU: true
ERRORREPORTING: true
FEATURES: SSDTBI_VS2012, SNAC_SDK
FILESTREAMLEVEL: 0
FILESTREAMSHARENAME: <empty>
FTSVCACCOUNT: <empty>
FTSVCPASSWORD: <empty>
HELP: false
IACCEPTSQLSERVERLICENSETERMS: true
INDICATEPROGRESS: false
INSTALLSHAREDDIR: C:\Program Files\Microsoft SQL Server\
INSTALLSHAREDWOWDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTALLSQLDATADIR: <empty>
INSTANCEDIR: C:\Program Files (x86)\Microsoft SQL Server\
INSTANCEID: <empty>
INSTANCENAME: <empty>
ISSVCACCOUNT: NT AUTHORITY\Network Service
ISSVCPASSWORD: <empty>
ISSVCSTARTUPTYPE: Automatic
MATRIXCMBRICKCOMMPORT: 0
MATRIXCMSERVERNAME: <empty>
MATRIXNAME: <empty>
NPENABLED: 0
PID: *****
QUIET: false
QUIETSIMPLE: false
ROLE: AllFeatures_WithDefaults
RSINSTALLMODE: DefaultNativeMode
RSSHPINSTALLMODE: DefaultSharePointMode
RSSVCACCOUNT: <empty>
RSSVCPASSWORD: <empty>
RSSVCSTARTUPTYPE: Automatic
SAPWD: <empty>
SECURITYMODE: <empty>
SQLBACKUPDIR: <empty>
SQLCOLLATION: SQL_Latin1_General_CP1_CI_AS
SQLSVCACCOUNT: <empty>
SQLSVCPASSWORD: <empty>
SQLSVCSTARTUPTYPE: Automatic
SQLSYSADMINACCOUNTS: <empty>
SQLTEMPDBDIR: <empty>
SQLTEMPDBLOGDIR: <empty>
SQLUSERDBDIR: <empty>
SQLUSERDBLOGDIR: <empty>
SQMREPORTING: true
TCPENABLED: 0
UIMODE: AutoAdvance
UpdateEnabled: true
UpdateSource: MU
X86: false
Configuration file: C:\Program Files (x86)\Microsoft SQL Server\110\Setup Bootstrap\Log\20140929_150412\ConfigurationFile.ini
Detailed results:
Feature: SQL Server Data Tools - Business Intelligence for Visual Studio 2012
Status: Failed: see logs for details
Reason for failure: An error occurred for a dependency of the feature causing the setup process for the feature to fail.
Next Step: Use the following information to resolve the error, and then try the setup process again.
Component name: Microsoft Visual Studio Tools for Applications 2012
Component error code: 0x80044000
Component log file: C:\Program Files (x86)\Microsoft SQL Server\110\Setup Bootstrap\Log\20140929_150412\VSTA2012_LangsSupport_Cpu32_1.log
Error description: VS Shell 2012 installation has failed with exit code -2147205120.
Error help link: http://go.microsoft.com/fwlink?LinkId=20476&ProdName=Microsoft+SQL+Server&EvtSrc=setup.rll&EvtID=50000&ProdVer=11.0.3436.0&EvtType=VSTA2012_LangsSupport%40Install%400x-2147205120
Feature: SQL Client Connectivity
Status: Passed
Feature: SQL Client Connectivity SDK
Status: Passed
Rules with failures:
Global rules:
Scenario specific rules:
Rules report file: C:\Program Files (x86)\Microsoft SQL Server\110\Setup Bootstrap\Log\20140929_150412\SystemConfigurationCheck_Report.htm

Adobe Player for Embedding installation failure

Multiple tries but only failure - have tried both the automatic update and also the standalone installer. Zero sucess. Since I have CS5 Master Collection hate to wate the better part of the day doing a clean re-install. Here is my most recent update log file.
Any suggestions on what I should try are welcome!
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Visit http://www.adobe.com/go/loganalyzer/ for more information
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
START - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
RIBS version: 3.0.122.0
Win OS version: 6.1.0.0 64 bit Type: 1
::START TIMER:: [Total Timer]
CHECK: Single instance running
CHECK : Credentials
Load Deployment File
deploymentFile option not given
Create Required Folders
Assuming install mode
Looking up install source path
Sync Media DB ...
::START TIMER:: [Sync Media DB]
Pre check media db sync
End of Pre check media db sync. Exit code: 0
:: END TIMER :: [Sync Media DB] took 185.497 miliseconds (0.185497 seconds) DTR = 21.5637 KBPS (0.0210583 MBPS)
Ready to initialize session to start with ...
::START TIMER:: [CreatePayloadSession]
-------------------- BEGIN - Updating Media Sources - BEGIN --------------------
Updated source path: C:\Users\Admin\AppData\Local\Temp\Adobe\AAMUpdater\AdobeAPE3_Win64_NoLocale\3.1\Setup
Updating media info for: {F9997A85-B21A-48E4-9C8A-7E1352AB1C62}
Ignoring original data since install source is local
Type: 0, Volume Order: 1, Media Name:
Path: C:\Users\Admin\AppData\Local\Temp\Adobe\AAMUpdater\AdobeAPE3_Win64_NoLocale\3.1\Setup\pay loads\AdobeAPE3_x64-mul-230810150122\Install.db
-------------------- END - Updating Media Sources - END --------------------
Supported RIBS version range: [0.0.66.0,3.0.122.0]
----------------- CreatePayloadSession: machine is x64 ---------------
[    4956] Sun Nov 14 07:48:25 2010 INFO
______ Verify Dependency Subscribers ______
Overwrite property "extensionsOnly" to: 1
Overwrite property "mode" to: silent
Overwrite property "patchesOnly" to: 1
Overwrite property "workflow" to: updater
Found payload actions:
Deciding what installer mode to use...
BEGIN Setting requested payload actions
Value returned on lookup of payload: {F9997A85-B21A-48E4-9C8A-7E1352AB1C62} Adobe Player for Embedding x64_3.1_AdobeAPE3_x64-mul is: false
Action string for {F9997A85-B21A-48E4-9C8A-7E1352AB1C62} Adobe Player for Embedding x64_3.1_AdobeAPE3_x64-mul is install
END Setting requested payload actions
Collected advanced path check information for INSTALLDIR
INSTALLDIR is a well-formed path
INSTALLDIR is not the root path
INSTALLDIR is on a local volume
INSTALLDIR is on a writable volume
INSTALLDIR is not on a case sensitive volume
INSTALLDIR passed path basic path validation: C:\Program Files\Common Files\Adobe\APE\3.1
[    4956] Sun Nov 14 07:48:26 2010 INFO
Payloads passed preflight validation.
Call PreSession Custom Hook
Calling the custom action code for pre-install for payload {F9997A85-B21A-48E4-9C8A-7E1352AB1C62}
::START TIMER:: [Payload Operation :{F9997A85-B21A-48E4-9C8A-7E1352AB1C62}]
[    5276] Sun Nov 14 07:48:26 2010 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Installer Operation: PayloadInstaller
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
Request to install payload
Extracting assets...
Extracting assets complete. Number assets: 1
CustomizedPatch property not found in database
Beginning installation for payload at C:\Users\Admin\AppData\Local\Temp\Adobe\AAMUpdater\AdobeAPE3_Win64_NoLocale\3.1\Setup\pay loads\AdobeAPE3_x64-mul-230810150122\Install.db
[    5276] Sun Nov 14 07:48:26 2010 ERROR
6 Command ARKPatchCommand failed.
[    5276] Sun Nov 14 07:48:26 2010 INFO
Completing installation for payload at C:\Users\Admin\AppData\Local\Temp\Adobe\AAMUpdater\AdobeAPE3_Win64_NoLocale\3.1\Setup\pay loads\AdobeAPE3_x64-mul-230810150122\Install.db
[    5276] Sun Nov 14 07:48:26 2010 ERROR
6 Error rolling back command ARKPatchCommand
[    4956] Sun Nov 14 07:48:27 2010 INFO
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: 2 =*=*=*=*=*=*=*=*=*=*=*=*=*
:: END TIMER :: [Payload Operation :{F9997A85-B21A-48E4-9C8A-7E1352AB1C62}] took 1024.22 miliseconds (1.02422 seconds) DTR = 3.90539 KBPS (0.00381386 MBPS)
User specified overrideFile:
Calling the ROLLBACK custom action code for pre-install for payload {F9997A85-B21A-48E4-9C8A-7E1352AB1C62} Adobe Player for Embedding x64_3.1_AdobeAPE3_x64-mul
No operation. We're done:
Updating driver data - Action: Remove driver entry
Updating driver data successful. Driver entry was removed. ARP estimated size 0KB
[    4956] Sun Nov 14 07:48:29 2010 INFO
Total components installed: 0
Total components repaired: 0
Total components removed: 0
[    4956] Sun Nov 14 07:48:29 2010 ERROR
The following payload errors were found during install:
- Adobe Player for Embedding x64_3.1_AdobeAPE3_x64-mul: Install failed
[    4956] Sun Nov 14 07:48:29 2010 INFO
Call PostSession Custom Hook
:: END TIMER :: [Total Timer] took 7290.45 miliseconds (7.29045 seconds) DTR = 144.298 KBPS (0.140916 MBPS)
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 4 error(s), 0 warning(s)
ERROR: 6 Command ARKPatchCommand failed.
ERROR: 6 Error rolling back command ARKPatchCommand
ERROR: The following payload errors were found during install:
ERROR: - Adobe Player for Embedding x64_3.1_AdobeAPE3_x64-mul: Install failed
Search the same string above to find when the error occured.
Exit Code: 7 - Unable to complete Silent workflow
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*
END - Installer Session
*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*

As an update to my previous post about the installation failure. I chatted with Adobe Customer Service but they were unable to help and told me to call tech support - last time I did that I was unable to resolve the problem after spending about 2 hours on the phone and they are only open during the week.
I solved the problem by:
1) Deactiviating CS5 Master Collection on my computer
2) Uninstalling the software from the control panel (I did not remove the serial number as I was planning on re-installing.
3) Downloading and running the Adobe CS5 Cleanup tool.
4) Reinstalling CS5 MC.
5) Downloading and installing all of the updates to bring the install up to date.
I am glad it is working as it should but really had better things to do with the 4-5 hours this took to do. Would be nice to have a tool to fix these types of problem without having to go thru the above especially considering the price the software costs...

PSE9 for Mac - Installation Failure Exit Code: 7

I get the following message when I try to install (either from disk or from downloaded trial version):
Exit Code: 7
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 16 error(s), 12 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: 6952 Unable to preserve original file at "/Library/Fonts/MyriadWebPro-Italic.ttf" Error 0
ERROR: 6952 Command ARKDeleteFileCommand failed.
ERROR: The following payload errors were found during install:
ERROR: - Adobe WinSoft Linguistics Plugin CS5: Install failed
ERROR: - Elements Camera Raw: Install failed
ERROR: - Elements 9 Organizer: Failed due to Language Pack installation failure
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeHelp: Install failed
ERROR: - Elements 9 Organizer_AdobeElements9Organizer_en_US: Install failed
ERROR: - Adobe Linguistics CS5: Install failed
ERROR: - Elements Inspiration Browser: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - Adobe Photoshop Elements 9_LangPacken_US: Install failed
ERROR: - Adobe Photoshop Elements 9: Failed due to Language Pack installation failure
I have tried all the suggestions that I found in other topics, but am still unable to install PSE 9.
This seems to be a problem for other users.
Is there a solution?
Thanks.
Jim

Look for this file or folder on your machine:
"<Macintosh HD>/Library/Fonts/MyriadWebPro-Italic.ttf"
Is there a folder named MyriadWebPro-Italic inside the Fonts folder? Is the file MyriadWebPro-Italic.ttf already existing within this folder?
In both the cases, delete this file/folder and try to install PSE again.
Hope this helps. Let me know.
Regards,
Ankush

CS6 installation failure for some applications

Windows 7.
After the installation process was complete I was notified that some of the applications failed to install:
Ps; Ai; Fl; Id.
An error list was provided with many cryptic reasons for failure, such as:
ERROR: DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw". Error 145 The directory is not empty.(Seq 956)
These are interesting, no doubt, but useless for helping me to solve the problems.
My question is: how can I get Adobe to help me with what seems to be an inadequate installation process?

Hi Mylenium,
I tried to reply to your message by email but got this from the Mail Delivery System:
<[email protected]>: host
    10.122.65.81[10.122.65.81] said: 553
    <[email protected]> address unknown. (in
    reply to RCPT TO command).
The following was my message, and I attached the Install Log: (I don't know how to send you the Log from here).
Thanks for your help!
Thank you for your response. I meant no offence, but I think the system could be set up in such a way as to better assist the 1% who have problems.
I am running Windows 7 Home Premium on a desktop with these specs:
AMD Athlon II x4 640 processor 3.00GHz
RAM: 4.00GB
64 bit OS
Graphics: Nvidia quadro FX 580
I have CS5 installed and LR4.1
The install log is attached.
Below is the error report:
Exit Code: 6 Please see specific errors and warnings below for troubleshooting. For example, ERROR: DF012, DF037 ... WARNING: DF054, DS013 ...   -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 17 error(s), 6 warning(s)    WARNING: DS013: Payload {3BF96AC2-0CA1-11DF-B07B-459956D89593} AdobeHelp 1.0.0.0 is already installed and the session payload {D38116C8-C472-4BB0-AD6F-0C1DD1320D1D} AdobeHelp 4.0.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Payload {A8798E04-96FF-4564-9157-0D4C89CB794C} DynamiclinkSupport 5.0.0.0 is already installed and the session payload {DE88AA40-6766-43D3-A755-8FC374B3D2C3} DynamiclinkSupport 6.0.0.0 has no upgrade/conflict relationship with it. WARNING: DS013: Checking payloads upgrade/conflict relationships : Failed with code 1 ----------- Payload: {3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 ----------- ERROR: DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles\1.0". Error 145 The directory is not empty.(Seq 288) ERROR: DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\LensProfiles". Error 145 The directory is not empty.(Seq 289) ERROR: DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\CameraProfiles\Camera". Error 145 The directory is not empty.(Seq 712) ERROR: DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw\CameraProfiles". Error 145 The directory is not empty.(Seq 955) ERROR: DF037: Unable to delete directory "C:\ProgramData\Adobe\CameraRaw". Error 145 The directory is not empty.(Seq 956) ----------- Payload: {0C4E7429-E920-4125-980E-029A87AE0A4D} AdobeColorCommonSetCMYK CS6 4.0.0.0 ----------- WARNING: DF054: Unable to read Adobe file version for file path 'C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc'(Seq 16) ERROR: DF012: Unable to find file(Seq 16) ERROR: DF024: Unable to preserve original file at "C:\Program Files (x86)\Common Files\Adobe\Color\Profiles\Recommended\USWebCoatedSWOP.icc" Error 32 The process cannot access the file because it is being used by another process.(Seq 16) ERROR: DW063: Command ARKDeleteFileCommand failed.(Seq 16) ----------- Payload: {CA7C485C-7A89-11E1-B2C8-CD54B377BC52} Adobe Fireworks CS6 12.0.0.0 ----------- WARNING: DF012: File/Folder does not exist at C:\Users\Owner\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12-mul\OEM(Seq 2141) ----------- Payload: {05E1E278-7A8D-11E1-A0B9-FC0245DB7244} Adobe Fireworks CS6_AdobeFireworks12en_USLanguagePack 12.0.0.0 ----------- WARNING: DF012: File/Folder does not exist at C:\Users\Owner\Desktop\Adobe CS6 Design and Web Premium\Adobe CS6\payloads\AdobeFireworks12en_USLanguagePack\OEM(Seq 76)    ERROR: DW050: The following payload errors were found during install: ERROR: DW050: - AdobeColorCommonSetCMYK CS6: Install failed ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit)_AdobeIllustrator16en_GBLanguagePack_x64: Install failed ERROR: DW050: - AdobeIdeaPluginCS6 x64: Install failed ERROR: DW050: - Adobe Illustrator CS6 Core: Failed due to Language Pack installation failure ERROR: DW050: - Adobe Illustrator CS6 Core (64 Bit): Failed due to Language Pack installation failure ERROR: DW050: - AdobeIdeaPluginCS6: Install failed ERROR: DW050: - Adobe Illustrator CS6 Core_AdobeIllustrator16en_GBLanguagePack: Install failed ERROR: DW050: - Adobe Illustrator CS6 Support32: Install failed ERROR: DW050: - Adobe Illustrator CS6 Support: Install failed -------------------------------------------------------------------------------------

Installation failure for Flash 12

Hi all,
Platform:          Mac Pro
OS:                   OS X 10.6.8
Browsers:        Safari 5.1.1 and Firefox
The installation of Flash Player 12.0.0.44 fails at 95%, there is no error message of failure, the installation just stalls (Ihave left it for up to two hours). I have uninstalled the previous version of Flash Player and now tried twelve times downloading and installing with exactly the same results. Any ideas how to get past this please.

Snow Leopard Clean Install.pdf
Use those instructions with this installer: Flash Player 12.0.0.44 (Mac OS X)

Need download installer for adobe acrobat 9 for mac

How do I find the installer for Adobe Pro 9 for a mac?

if you follow all 7 steps you can directly download a trial here: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
and activate with your serial number.
if you have a problem starting the download, you didn't follow all 7 steps, or your browser does not accept cookies.
the most common problem is caused by failing to meticulously follow steps 1,2 and/or 3 (which adds a cookie to your system enabling you to download the correct version from adobe.com).
failure to obtain that cookie results in an error page being displayed after clicking a link on prodesigntools.com or initiates the download of an incorrect (eg, current) version.

OS/DB migration from IBM zOS to IBM AIX for R/3 Enterprise 4.7 x 100

An OS/DB migration is required from zOS to AIX for R/3 Enterprise 4.7 x 100.
By default, R/3 4.71 is using kernel 6.2. But SAP stops the maintenance for kernel 6.20 and kernel 6.40 (or 6.40_ext, or 6.40_ex2) is recommended.
My question is which CD (include 6.20 kernel) will be used for export and import?
Under https://service.sap.com/swdc --> Installations and Upgrades --> My Company's Application Components" SAP R/3 ENTERPRISE" SAP R/3 ENTERPRISE 47X110 --> Installation --> OS , I can find:
CD R3E 4.70 SR1 (U) SAPINST DB2 UNIX/NT
CD R3E 4.70 SR1 (U) Kernel DB2/UDB A,L,N
and I believe they are 6.20 version. There is no 6.40 kernel there.
Note 664679 (Installing 6.40 kernel in SAP WEB AS 6.10/6.20) describes a way to upgrade the kernel to 6.40. It does not apply to a fresh installation.
Migration requies the latest R3LDCTL, R3SZCHK, R3load for both export and import.
Under https://service.sap.com/swdc -->Support Packages and Patches --> My Company's Application Components" --> SAP R/3 ENTERPRISE --> " SAP R/3 ENTERPRISE 47X110" --> Entry by Component" --> SAP R/3 Enterprise Server, we can find:
SAP KERNEL 6.20 32-BIT (no longer in maintenance)
SAP KERNEL 6.20 32-BIT UNICODE (no longer in maintenance)
SAP KERNEL 6.20 64-BIT (no longer in maintenance)
SAP KERNEL 6.20 64-BIT UNICODE (no longer in maintenance)
SAP KERNEL 6.40 32-BIT
SAP KERNEL 6.40 32-BIT UNICODE
SAP KERNEL 6.40 64-BIT
SAP KERNEL 6.40 64-BIT UNICODE
SAP KERNEL 6.40_EX2 32-BIT
SAP KERNEL 6.40_EX2 32-BIT UC
SAP KERNEL 6.40_EX2 64-BIT
SAP KERNEL 6.40_EX2 64-BIT UC
The version of R3LDCTL, R3SZCHK, R3load under kernel 6.20 is quite old. So I think 6.40 is recommend to work with those migration tools.
Per note 971646, there is an DVD (Material Number 51033746) "6.20/6.40 based products Installation Master (Edition May 2008)" but it only apply to Enterprise 4.7 x 200, not Enterprise 4.7 x 100.
So who can clarify which CD I can use for this migation?
Thanks,
James

This sounds like a kernel update for the installation tool.
I think there should be a chance to abort the export/import/inatllation of 620, then we replace the kernel (SAPEXE.SAR, SAPEXEDB.SAR, R3load tools etc) with 640 version and then continue the export/import/installation. Am I right?
Thanks again
James
Edited by: Ma Fuzhong on Nov 6, 2010 9:54 AM

Failure to install the update for Adobe Flash Player "A required file (:3) could not be installed."

I've bee trying to install the update for Adobe Flash Player for some time and keep getting install failed....."A required file (:3) could not be installed." Of course I'm going to the suggested installation problems website but nothing there seems to address this specfic failure mode. Can anybody help?
Windows 7, IE9 browser
Message was edited by: skatcat1

Can't seem to post it to the forum directly, so maybe this will get through:
=O====== M/11.1.102.55 2011-11-29+21-25-19.819 ========
0000 00000010
"C:\Users\Dennis\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -dlm
-install
0001 00001036 Software\Macromedia\FlashPlayer\SafeVersions/11.0 2
0002 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0003 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2
0004 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe
Flash Player ActiveX/ 2
0006 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_1_102.ocx
0007 00000015
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe
0008 00000016
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.dll
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000011 1
=X====== M/11.1.102.55 2011-11-29+21-25-24.321 ========
=O====== M/11.1.102.55 2011-11-30+06-27-03.194 ========
0000 00000010
"C:\Users\Dennis\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -dlm
-install
0001 00001041
=X====== M/11.1.102.55 2011-11-30+06-27-03.356 ========
=O====== M/11.1.102.55 2011-11-30+06-28-34.314 ========
0000 00000010
"C:\Users\Dennis\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -dlm
-install
0001 00001041
=X====== M/11.1.102.55 2011-11-30+06-28-34.453 ========
=O====== M/11.1.102.55 2011-11-30+06-28-59.623 ========
0000 00000010
"C:\Users\Dennis\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -dlm
-install
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001040 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
=X====== M/11.1.102.55 2011-11-30+06-28-59.781 ========
=O====== M/11.1.102.55 2011-11-30+06-37-36.210 ========
0000 00000010
"C:\Users\Dennis\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -dlm
-install
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_1_102.ocx
0003 00001024 C:\Windows\system32\Macromed\Flash\Flash64_11_1_102.ocx 183
0004 00000015
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe
0005 00001024
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe 183
0006 00000016
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.dll
0007 00001024
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.dll 183
0008 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0009 00000011 1
=X====== M/11.1.102.55 2011-11-30+06-37-40.431 ========
=O====== M/11.2.202.235 2012-05-12+03-59-10.853 ========
0000 00000010
"C:\Users\Dennis\AppData\Local\Temp\install_flash_player_ax_64bit.exe" -iv 8
-install -au 1
0001 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0002 00001015 C:\Windows\system32\Macromed\Flash\Flash64_11_1_102.ocx 5
0003 00000018
0004 00001015 C:\Windows\system32\Macromed\Flash\Flash64_11_1_102.ocx 5
0005 00001015
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_1_102_ActiveX.exe 5
0006 00000013 C:\Windows\system32\Macromed\Flash\Flash64_11_2_202_235.ocx
0007 00000015
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe
0008 00000016
C:\Windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.dll
0009 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0010 00000011 1
0011 00000012
=X====== M/11.2.202.235 2012-05-12+03-59-15.768 ========
=O====== M/11.2.202.235 2012-07-18+18-26-40.707 ========
0000 00000010
"C:\Windows\system32\Macromed\Flash\FlashUtil64_11_2_202_235_ActiveX.exe"
-maintain activex
0001 00001011
=X====== M/11.2.202.235 2012-07-18+18-26-46.808 ========

Tune tcp on AIX for Oracle11

Are there specific tcp settings that are beneficial for Oracle11 on AIX? I have found some recommendations for Oracle Application Server so I wanted to know if they also apply to the rdbms installation:
rfc1323
sb_max
tcp_mssdflt
ipqmaxlen
tcp_sendspace
tcp_recvspace
xmt_que_size
What about:
Thewall
clean_partial_conns

TCP.NODELAY
RECV_BUF_SIZE
SEND_BUF_SIZE
DEFAULT_SDU_SIZE
Should get you started. Look these up at http://tahiti.oracle.com and you will find more.
Demos here: http://www.psoug.org/reference/net_services.html

Hi! I can't upgrade my iTunes 10.3.1.55 on my Windows XP 2002 SP3 to the latest version of iTunes. Got the message: "A problem has occured with the Windows Installer-package. A program needed for this installation could not be run." What to do?

Hi! I can't upgrade my iTunes 10.3.1.55 on my Windows XP 2002 SP3 to the latest version of iTunes. Got the message: "A problem has occured with the Windows Installer-package. A program needed for this installation could not be run." What to do?

Perhaps let's first try updating your Apple Software Update.
Launch Apple Software Update ("Start > All Programs > Apple Software Update"). Does it launch and offer you a newer version of Apple Software Update? If so, choose to install just that update to Apple Software Update. (Deselect any other software offered at the same time.)
If the ASU update goes through okay, try another iTunes install. Does it go through without the errors this time?

Failure to fix my cable for over a year and a half! HELP!

Failure to fix my cable for over a year and a half! HELP!
I regretfully have to inform you that I might have to discontinue using Comcast, for the following reasons if I cannot et you to resolve these issues. It should be noted that this is something that I do not want to have to do. However, basically I have no choice.
1. Repeated and Constant Internet Issues and Poor TV Quality for over a year.
2. A substandard quality of service, just even compared to my next door neighbors who has Comcast. The service has issues daily. Not a week has gone bye without an issue either small or large.
3. Constant and repeated interrupt of service and an overall low quality of product. Time Outs, High Ping rates into the 100s and 200s, Cable Light Off, Poor Quality of TV picture, fuzzy, Digital Blocking even on non-digital channels with or without box, Occasional CB Radio chatter over interment connection <-(the odd one).
4. The constant run around from the employee’s at Comcast and Service Department who either are unable to fix my problem, or unwilling to fix my problem, or have no one qualified to fix the problem. The amount of service calls and tech support personal I have had come to my house and had to call is so numerous I cannot even recall the amount.
5. Paying full price for a substandard quality and product while others around me do not have too. Including my next door neighbor which does not seem to have an issue.
The Story-
I purchased this house over a year and a half ago. Note; I did think it was odd that the pervious owner of this house had Comcast TV, but a DSL internet connection (I know now why he had to do that). In a brief conversation with him recently when he was visiting our next door neighbors he told me of how he had the same issues and had to switch to DSL.
I am, and always have been an avid Cable user and in particular for the Internet as the Broadband just makes it so much more enjoyable. I used Time Warner Cable for over 7-years prior to “having to” use Comcast with great service and good connection and a highly enjoyable time over the internet playing games and surfing the web. I have to use the words :“having too”, as you are the only Broad Band Internet connection in my area currently (I moved to the Burbs, not the Boonies) so I still don’t understand why my choices are limited. Must be nice to have a Monopoly though. : ), and I am starting to think this maybe part of my problems and why nothing is being done.
In any case, my internet use is for entertainment only. Surfing the Web, playing video games, Online Classes, and whatnot. Nothing life treating, or a must have service and basically, fun for the family, not for frustration. I like to use Cable as I never have to worry about the line cutting out or losing connection. This used to be the case, but with Comcast I do have to worry about this, and it happens often. Simply put: it is NOT always ON as advertised, at least for me.
The Issues-
From day one, I have had nothing but repeated and constant issues with my internet service. I don’t even think I had Comcast a week before I had to make my fist service call. See I was used to another Cable service and silly me expected my cable to work. From there it was all downhill. I have had so many service calls its actually outlandish and would be funny if it was someone else. Its like a TV sitcom actually.
Each and every service call goes the same way. Tech comes out, stands around, recognizes the problem and leaves. No fixes mind you, and the reasons are below.
Recent History-
With the internet on the fritz again and only seeming to get worse I decided to call and have someone come out and check it. A preemptive strike on my part in other words, before it totally blew out like it does and taking days for it to come back on. I have been dealing with this for over a year getting kind of frustrated with the whole process.
I talk to the service department and they also see the issue (sporadic interrupt of service and poor quality). With so many problems and the list ever growing most likely on my report the service guy said he would send a Line Tech out to check my problem on Monday (the ninth).
I think to myself finally some progress and it only took a year, a real Line Tech my issue is sure to be solved.
Unfortunately, the apparent Line Tech does and did the same as every other tech sent to the house. Set around for 20 or so minutes futzing around with the computer. Notes the issue of single loss and poor TV quality makes some notes and says sign here. *take note of paragraph below about Line Tech.
Around Thursday, I call up the service department basically asking if and when my service problems will be fixed. With little shock and surprise I was told that nothing is scheduled the last service call the Line Tech was not really a Line Tech and I should have been called back and or at least informed of that a Line Tech was not scheduled to be sent. This is normal by the way.
The Phone Tech checked my service and found that an issue did exist and proceeded to tell my that he would advise his supervisor of the issue. He also stated that if someone had not called me by 6:00PM this coming Saturday, that I could call and he would expedite matters.
Tick-Tock-Tick-Tock-Tick-Tock-Tick-Tock
Saturday at 6:20PM I call up the service department, punch in my phone number and low and behold I’m sent immediately to the Clams Department instead of the Service Department LOL.
After explaining the issue to the Clams Department (my thinking is at this point is; why pay for it if its not working and they wont fix it) I am transferred to the Service Department after a brief expiation of the issue. I guess I am a little late with my bill, but can you blame me?
The Run Around-
Talking to a new service persona again which is the same with ever tech sent to the house (Never the same one twice). Apparently nothing is on my report about this call I made earlier, or he does not note it.
The new service tech while helpful and curious taking the brunt of my frustrations at this point goes through the same procedures that I have been through so many times now I know them by hart. I acknowledge the fact ahead of time to myself that my tone although frustrated is nothing personal, and the service tech should not take it personally. Its just that at this point I’m beyond frustrated. I try to be as understanding and curious as I can while he tries to help me.
I explain the repeated problems and what is going on. In this instants the service tech mentions something about some service package (come kind of other signal maybe being sent to the modem).
At the time my internet is somewhat working with only a few time outs and just above normal pings so I cant really blame him for not seeing an issue. I’m mainly calling just to find out why I didn’t receive a phone call, or get another appointment to have this checked into.
My service was cutting out right before I called, which is why I called. The service tech just happened to check my service while it was working for 20 or so minutes. : P
Although, I am sure the Tech knew what he was doing and seemed very knowledgeable and probably thought he had resolved an issue that has been plaguing me for over a year now I knew nothing had changed. (this has happened before by the way same exact procedure in fact, and must be part of the training).
I’m trying to hold my volume down and not get too upset. Its not the techs fault and probably does not know I have gone through this procedure before. I want to try to explain this but he is busy trying to work his magic. I remain calm, but I even made the statement that I would probably be calling him back in 15-minutes. I try to end the conversation and phone call as politely as I can. Its not his fault, his just trying to do a job.
Anthony
Case Number: 053300005
Well not even five minutes later you will never guess what………… Pings start dropping and the internet is cutting out on me.
The Problem-
The problem has been defined as a Line Issue, and an On and Off interrupt of service. At this point even the TV is being affected. From the first time I called (like over a year ago) the issue is defined to me as an On OFF issue.
The Problem trying to get this fix-
You apparently have no Line Techs.
The Pole near my house is apparently a Forbidden Area that no one must go near. LOL
You cannot get these people to go near it apparently. They only classify the problem and go away never to be seen nor heard from again.
Now honestly I can understand with employee issues seeing this happening from time to time, but not for over a year and with service calls up in the tens and twenties…..
Worst of All-
I think the worst part of all of this is I have become so used to the poor and substandard quality of service. So used to it that I only call or complain when its totally out or is visually not working correctly and can be tested. I don’t call and complain because its not working as Advertised, because in fact it really never did or does.
I also, don’t call a lot of the times because of dealing with the service department. If its working at that moment they cannot define the problems. Not really anyone’s fault as it looks like its working even if the pings are in the 200 range or currently no time outs are accruing. I mean at least its working, and they say Speed is not Guaranteed anyway.
The Forgotten and Unanswered Questions-
I don’t know about the rest of you but sometimes while talking to people I forget to ask questions or the question does not come to mind until the conversation is over with. In any case, the Phone Service Tech said that what he did should have been done along time ago.
However, if my cable was somehow magically fixed by what he did I still have these questions;
1.What happened to my Service Call and why did no one call my by 6:00PM today?
-I waited around for the call actually, and I really would like to get this issue resolved.
2. Why is my TV picture still bad?
3. Although my internet seemed to be working today and only cut out once for a brief period of time why did the supposed fix of the Phone Tech double and even triple my pings, and still occasionally cuts out?
This is usually when I can tell its going to start acting up as the interrupts become more frequent and growing in intensity and length. I always have them anyway I am used to it.
However, on the other hand, I am already seeing time outs and interrupts and should I be paying full price for a lower quality of service compared just to my next door neighbor ?
This is a very hard question for me to ask myself. I like using Cable rather than a Dialup Service, but there is also the whole principle to the matter as well.
*Should I pay full price for a service that is substandard to everyone else’s?
*Should I pay full price for the same connecting I used to get a discount for, because of the poor quality?
*Should I call and complain everyday and turn this into a daily ritual? I cant keep taking time off from work to wait for someone who does nothing except stand around and futz with the computer for 20mintes and recognize the issue.
*Should I have to complain so much and go through the process which is like pulling teeth to get you guys to do something about it?
Maybe this is all my fault, and I am doing something wrong. What do I have to do to get this fixed? I don’t want to have to get DSL, so someone please help me. What am I doing wrong. I cannot keep taking time off from work to have someone come out only to recognize I have an issue and never fix it.
To Whomever at Comcast:
Is it so wrong of me to want, after a year of having repeated service calls with no resolution to the issue to ask, and request, that the cable service provided to me is the same as everyone else’s?
If you handed noticed-
Well if you haven’t noticed by now I am really tying to get this situation fixed and resolved. Mostly because, it is to the point where I am going to have to stop using Comcast and get DSL, or AOL or something because its more reliable. Which I really don’t want to do in the first place cable is supposed to be reliable and always on and faster.
A little over a year not and I am running out of options though.
Seriously Cant anyone help?
Message was edited by: Anon1245678

Part/3-
Swami
Wed/Jan/18
An eventful day-
Just a few minutes ago, got a phone call from the Comcast Cable GUY (2:20pm). He then Says he’s been working on trying to find the problem from 1 O’clock. Apparently, and maybe the case, (it was a brief conversation and he will get back to me later) but maybe some part has gone bad somewhere and he said he was waiting on a phone call from someone else.
In any case, he said that they are trying to clear up the problem and that its been running better sense the Jan/14.….? Not here it hasn’t. LOL We also had a brief discussion about how due to my repeated use of the internet that maybe I notices this more than other people do. My next door neighbor does not seem to have any issues last time I talk to them. But the guy said someone who lives on Broadway (few streets over) has been having issues too so maybe its this part.
I said; So I should see some improvement today… silence…and a brief pause….. After I find out what the problem is Ill come over and discuss it with you so you know exactly what is going on.
I do have a feeling I am going to be told this is going to take weeks to fix or at least awhile. Apparently a Part is needed maybe. Ill have to wait until the guy shows and gives me a full explanation though.
I called my wife and told her of the event and she is pretty emphatic about returning the TV cable box as the TV picture is better without it and she only really looks at the local or 3-like 70 anyway. She was like “Bad Part?” well its been bad for over a year then! We should get a refund for the whole year then… Sorry Comcast she is on a Refund Kick… I just want it to work.
Part/4-
The Tech Supervisor Mark, showed up at my door and tried to explain the issues. I felt kind of bad cause I probably know he got Chewed on along with some other people probably. At least they sent someone older and who looked like he had more experience and knew what he was talking about and could actually find the issue.
I tried to be as apologetic as I could, and tried to explain that its just because this has been such a persistent issue over the past year and a half, and I have had way too many service calls for this not to be fix by now. I even went so far as to explain; it’s a new year and we are trying to get this problem finally fixed. I was also quick to mention how nice it was outside and that at least it was a good day to run around outside. I would have felt really bad if it was raining or snowing out, but it was a nice day probably upper 60s and sunny.
We briefly discussed the issues and he said he and some others (I guess) had been working t the Head End fixing some issues… Which actually might have fixed my TV picture, seems better right now currently though. Currently NO digital Blocking on any channels currently, but as I said, it’s a sporadic issue popping up one day and going away the next or the problem lasting weeks and months then nothing for a few days and weeks.
Mark, tried to explain that maybe the problem that I might been having (apparently along with a few others) was that a Temporary Line was connected on the MAIN. Basically 1” Main Line Cable run it to cable like that’s in your house (cant remember but off hand I think its 5, 10 or 15 gauge cable) and back to 1” Main Line Cable. It was all a little technical, I just nodded and said yes, and at least you might have found the issue right?
He didn’t know how long that had been like that, and I said; probably for over three years as the previous owner had issues too, or at least sense I had bought this house about a year and a half.
I went so far as to showed him some print screens of some of the issues I have been having, and I know he noticed all the yellow recites in my computer room. : P Unfortunately, I deleted all my old Print Screen saves when the guy last Monday (ninth) showed up and said he would fix the line, or at least track it down. I only had one from the previous night to show him or something.
In any case, while discussing this Mark, said the guy that came out the other Monday never filled out a work order or something like that. I basically tried to explain that is the kind of thing I have been dealing with for little over a year. Tech after Tech after Tech; as I looked at all the yellow recites on top of my computer desk.
Mark also, basically said, I should have pretty fast cable considering I only have two nodes and then basically it runs back to Comcast, or something like that. However, that Temporary Line is probably causing the issues. No definite date on a fix, but maybe 24-hours or a few days, but the matter had been expedited or something like that. *Cross fingers*
That’s the real issue with this cable, its sporadic, and comes and goes. I’m pretty sure they are going to try to replace that line, but you know what….. I have heard that before actually. I have actually heard that for over a year now. Even the expedited part. : P
Mark tried to thank me for pointing out this issue, and made some comment about how its actually helping them….but………. I can kind of tell he had been getting yelled at or something by someone. It was not obvious, but I could tell.
I felt kind of bad about that, but… That happens when you work for someone, and the people who work for you (below you) don’t do what they are supposed too.
I kind of tried to briefly explain to Mark about the issue again and that usually by the time a Supervisor gets out the issue has cleared up for a time….. Odd how that works by the way. But basically I got the old…well it looks like its working ok now and you should have seen some improvements over the last few days… thingy..
We started talking about that Temporary Line being connected again and I walked Mark to the door and we said our goodbyes and I apologized again for being such a pain in the about this whole matter.
Part/5-
I called the wife and told here about everything. The first thing she asked is; is it fixed? She is still not happy especially when I tired to explain what the issue was and probably was and that at least maybe they found it.
I have no idea of what kind of onward action maybe on my part in the end if things don’t get better. Its like trying to argue with the old Bell Telephone Company when that was the only phone company in the US and no other phone companies existed.
I hope to one day, be a satisfied Comcast Customer, but to date I have yet to feel that way, at least with the Internet in any case and that’s only because I really don’t watch TV.
I am also, hoping when, and if, some LINE is replaced somewhere that I see some drastic improvement along with apparently a lot of other people in my community and a lot less issues also. I still don’t believe that I should be just setting for; Ok well at least its ON now, or the light has finally stopped flashing.
All a SNAFU?
That’s highly questionable at this point, and I have to be honest with you. This is going on a year and a half of dealing with this. This SNAFU, could be the case, but it seems more like policy, or a standing Comcast Company Directive actually if you want my honest opinion. I don’t know what the Maintenance Budget is for my area, but you might want to consider doubling it, or tripling it.
I really don’t care actually when this is fixed, as long as the issue is fixed. I cannot make a final judgment until it is finally fixed and go on and try to take further action onward from that point.
Thus far I have only been given an explanation. I don’t know if anyone at Comcast realize exactly how many times I have had an explanation given too me though (either on the phone with a service tech or from an actual person “tech” at my house). The list is extensive of the actual explanations I have had over the past year and a half, but my favorite one is; squirrels.
Part/6-
We are still waiting on phone calls from people who said they would call us back today and check what’s going on. Both of us, (me and the wife) are slowly losing momentum again as this whole issue gets dragged out for weeks and weeks at a time.
She is tired and I’m tired too, and Comcast is warring us down again it looks like. My wife was like; “do I have to call them, I really didn’t have a good day anyway and I’m tired. They were supposed to call us anyway, lets wait.”
I tried to make a phone call (half heartedly, I myself as I’m tired too) as Carla (at my local Comcast office) wanted to know how the service call went, but after repeated attempts and being shuffled off to Billing, and then being put on hold : P ……and its actually getting close to dinner time. Maybe after dinner if I don’t just fall asleep first.
So, in the end its still hang on for a few more days, and or, wait to have the problem fixed. Your guess is as good as mine, people. More Smoke and Mirrors or an actual Fix. Your guess is as good as mine.
As for me, I’m going to bed, I’m worn out. Maybe a new line to replace that temporary one, maybe just saying I might get a new line to replace that temporary one.
The Saga continues. Maybe it will end someday.

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Hey madnest,
Thanks for the question. After reviewing your post, it sounds like you are having difficulty installing iTunes in Windows. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
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Success,
Peter

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