Installation problems for new account.

Hi,
Im making this post so that i can link it for a moderator for use as guidance to my current installation woes. If anyone wishes to add anything please feel free but remember that this post is for the "mods"
I will be contacting and linking to this using: https://bt.custhelp.com/app/contact_email/c/4951
I placed my order on the 9th of April 2012 for unlimited evening and weekend calls and BT Infinity option 2.
I received all of the relevent emails confirming my order and the dates for installation were given as:
Phone line engineer: 19 April 2012 between 8am and 1pm
Phone line starts 19 April
Broadband engineer: 19 April between 81m and 1pm
Broadband starts 19 April
On the 18th April i get a text message saying that the Infinity engineer is delayed to the 25th April between 8am and 1pm.
19th of April the phone engineer comes and re-does all the wiring inside the property as needed and realised that the wire from the street pole is missing. He gets that all sorted and then proceeds to the exchange. Returns saying he cannot complete the phone line as a "cable" is missing and leaves.
On the 25th of April the broadband engineer comes and sets up the infinity. He notifys me that only one of the two cables required from the exchange is available but gets Infinity working at 40mb down and 6mb up. He tells me to contact BT by phone (laugh what phone?) to re-book the phone line engineer appointment.
I contact BT on the phone and get through to the Indian call center. He places me on hold while he contacts BT open reach and notifies me that he has "raised" the problem and that an engineer is booked for the 3rd of May.
The next day (26th April) i re-call BT to confirm the appoinment. Just as well i did as the pleasant UK lady told me that no appointment is on the system?! She contacts BT open reach again and tells me that someone should contact me within 24 hours and if i do not hear anything to call back (she gave me a direct number)
Today the 27th of April I receive no phone call back, so once again i call back on the number provided. This time back to the Indian call center (sigh). Once again the guy places me on hold while he speaks to open reach. He proceeds to tell me that the next available slot for the phone line engineer is the 10th of MAY!
My new order summary when checked online is now!:
Broadband installed 25th April
Broadband activated 10th May
Phone line 10th of May
AND Order placed on:Fri 27 Apr 2012!!! huh?
What i want to know is: Can BT actually provide me with this phone line and number any time soon as i can once again see the phone line engineer coming to the property and unable to do anything (like the first) as it is a larger job than expected on the day of install.
I was on Virgin media for TV,Phone,BB and those services are due to expire on the 11th of May. I wanted to place an order with Sky for my TV but i needed the phone line to do this. When i placed my original order for the BT services I allowed ample time (over 3 weeks) between the swap over (19th of april to 11th of may) to place that order to sky. Now i am left with the prospect of having no TV come 11th of May (cant order Sky as no phone line) or phone line since the 19th of April!
Currently (touch wood) the Infinity is working upto 40mb. I am supposed to be on the upto 79mb speed but cant place the upgrade as you guessed it i dont have a phone number!
I just want the services installed as promised and for BT to KEEP their promises when it comes to appointments. So far i am not impressed. If this cannot be resolved soon i will have no option but to call Virgin back and get my old services resumed (which i do not want to do tbh)
As it stands an Engineer is booked for the 10th of May, but i am unhappy with this as i feel this order has been delayed to many times and perhaps this could be "raised"
If a "mod" can get in touch with me regarding this i would be very grateful.
Jay.

O now wait, i just recieved a text its been delayed and changed yet again to:
11th of May between 8am and 1pm!
Your activation date Thu 10th May
Your appointment Fri 11 May
Makes no sense whatsoever.
Come on BT, what the hell are you playing at.

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