Internal software error cpp, line 214 - creating subtitles failed / please help

Hello,
it a pretty toutgh expierience trying to create my first dvd with Adobe,
I have to hand it over this Friday, in some 12 hours,
and there is another issue I have to cope with:
1. I have the project ready, I check for errors and there are no.
2. My project has 2 two timelines (movie and soundtrack) and subtitles in 7 languages. All already transcoded.
3. I press build DVD.ISO and here comes the wonderful Adobe greeting: Internal software error. File Spec: cpp, line 214. I clik ok and the other window appears happilly informing me that creating subtitles failed. And creating of thesee subtitles was the only reason I started using Adobe Premiere Pro and Encore
Could you please help me, I am going slightly crazy with it. How can I resolve this issue. I tried to look at the forum, but did not find the solution. Neither @ google.
Best regards,
Michal

Thanks a lot Stan !
I did two timelines, since I wanted to give the possibility to listen to the music track, without watching the movie. No idea if this could be done in one timeline (I am just starting my Adobe adventure .
Coming to the point, I fixed it. Here is how:
1. While building DVD the message was: Internal software error. File Spec: cpp, line 214. and creating subtitles failed.
2. I tried to make really big spaces between subtitles, as well as change the fonts, the kerings, etc. - to no avail.
3. I deleted all the subtitle text (marking it with the mouse and pressing delete), but leaving all the subtitle tracks, since I did not want to link them all again to the subtitle menu buttons.
4. For each subtitle track I imported the subtitle text once again.
And it worked! So simple if one already knows how to do it.
Thanks for help anyway, you and others at this forum helped me a lot during the whole project (missing Encore library, baddriver.txt to mention the most critical issues).
Best regards,
Michal

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    2 GB
    250 GB hard drive for system
    750 GB hard drive for movie
    software Adobe Encore 3.0.1.008, Premiere PRO 3.2.0, Photoshop CS3 10.0, All upgraded
    NERO 7
    No Internet

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    Oh, I'm running a 4 year old IBM T41 laptop w/ 2GB of memory. Although not the fastest, I haven't run into any h/w or s/w related issues...yet. I just doesn't scream.
    Can anyone provide help here? I'm STUMPED!!
    Thanks,
    Greg
    Redwood City, CA

    Some of us experience this pgc error (only in CS3) and have found no real solution.  There are a variety of workarounds.  I believe the most persistent version is the result of some unidentified combination of hardware and software.
    I believe that there are 3 variations, and they may have different implications: timelines (your issue), motion menus, and slideshows.
    Copies of projects and assets taken to a machine/user who does not experience the error work fine.  Some users have done a ridiculous amount of testing (I'm one), and some have declared a solution (I am not one, and believe there are probably multiple causes).  Since CS4 is out, I doubt we will ever see any further resolution, and, since the problem can not be reliably repeated in a new project with new assets, no "bug" was ever demonstrated.
    The first rule is to use flawless workflow.  (I don't find a link right off to Neil Wilkes' and Jeff Bellune's descriptions, but one example is never changing assets with Encore closed.)  But I have instances in which I was perfect (ha, ha), and the error occurred.
    In most instances, one or more workarounds can be used.  If you used a muxed file, do it again with demuxed.  If you used files that were in the same folder as the xmpses files (the files premiere creates to carry project/chapter info), delete the files other than the m2v and wav and reimport the asset as a timeline. (You will have to redo the chapter markers.  It is best to delete the old file from the project, and have the newly imported file renamed.  However, I have done it various ways successfully.)  If you have long file names with spaces, shorten and remove the spaces.
    You report one version of the error in which the time location is in the middle of the asset and not a frame or two from the end.  This is not common for the persistent version of this error, and raises the question as to whether there is an actual problem in your asset.

  • Internal software error realted to gaps in timeline?

    HEllo all,
    I am new to the forum but look here for great information from smart ADobe useres.
    I have a project in Encore which is a 3 hour Dance recital.  IT is broken up into chapters (per act) so there are a total of 55 chapters.  I just sucessfully built and burned this DVD the other night but now I am getting the internal software error, vobulator line 217.  Now I have combed through the forums and have tried jut about every possible suggestion with no help.  I do have gaps in my timeline.  This is because the audio and video clips become out of sync if I just line them up one after each other in the timeline.  By the end of the project it came out to be a 5 second sync issue which is totally unacceptable.  As a test I deleted all the gaps and the DVD burnt fine BUT now the clips are all out of sync.  So for me that infamous error was related to the gaps in my timeline but now I have an even bigger problem...
    For some reason, the audio and video become out of sync after it hits the Encore timeline.  I have tried to adjust the in and out points for each audio and video but Encore keeps reverting back to what it did.
    For example.
    Video clip A has an inpoint time of 3;03;27;06  while Audio clip A has the same inpoint time.  HOWEVER Video clip A has an outpoint time of 03;16;29;08 while audio clip A has an out point time of  03;16;29;10.  If you zoom in all the way you can see the audio clip being longer than the video.  I tried to manually set the oupoints to mtch but they keep reverting back to the orignal out of sync outpoints.
    MY solution was to move the video and audio clips over so that I can both match them up...but this creates a small gap..which gives me that vobulator error...
    I am totally frustrated with this.  I have a huge project past due now and about 400 customers who paid that are waiting for the DVD.  Any suggestions on either the Vobulator error or how to fix the out of sync audio and video clips?!?!
    here are my project specs
    1 timeline
    55 clips with none shorter than 1 minute
    8 static menus
    chapter marker for each clip
    clips were exported from Premiere CS4 as MPEG DVD2 which split the audio and video into m2v and wav files for me.  Sorry reencoding through Premiere is not an option because it took me almost a week to encode the 55 clips...
    here is my system specs
    Intel Quad Core 2.66GHZ
    EVGA NFORCE 780I 775 MOTHERBOARD
    4Gigs RAM
    2 500GB SATA Drives set up in a RAID
    EVGA NVIDIA 9800Gx2 1GB
    Please someone help me...if u ned more details just ask
    Thanks all
    Ed Saldana

    Hi Ed,
    Just to clarify: you added 55 MPEG2 assets to a single Encore timeline, correct?
    First, do a Save As and give your project name an incremented version number like "MyProject_01" (for safety's sake).
    In the new project, delete the one big timeline and put each clip in its own timeline.  If you need a "Play All" function, then add all of the timelines to a standard Playlist.  The downside is that there will be a slight pause between timelines during playback.  The length of the pause will depend on the DVD player and how far apart (physically) the timelines are on the disc.
    If the pause between timelines is unacceptable, then you'll need to examine the audio in your Pr project: is the sync OK in Pr?  What types of audio assets were used in Pr?  If the audio is longer than the video in Pr, then you can fix that and re-export just the audio portions (giving them unique file names - don't overwrite the old files).  If the audio in Pr matches perfectly, but you used compressed audio like .mp3 files, then that could be a cause for the mismatch between audio and video length after export.  I'm not sure that can be fixed easily.
    Regardless of the path you choose, it's probably a good idea to clean the media cache database (Edit | Preferences | Media) after you make all of your changes and before you build the project.
    -Jeff

  • Internal Software error %0 ref=Hpgc time 00:01:56:19

    Created a slideshow timeline in encore using the slideshow function. When building I get the above error. he time reference refers to the middle of a particular slide.
    I have tried the following:
    1. Removing the audio
    2. Removing the slide that stradles this time code
    3. Removing the pan and zoom effect
    4. Removing the transition
    but I still get exactly the same error at exactly the same time code. Any ideas? Originally rendered this in Premier CS3 and then imported the mpgs into Encore, but the dot crawl was appaling on the resulting dvd, so through I would try doing directly in encore.
    Any help much appreciated.

    Jeff Bellune, "internal software error: %0, line "title of project" - PGC Info:" #1, 21 Dec 2006 8:49 am

  • PPro6 to Encore "internal software" error

    I encoded in PPro6 and then imported an mpeg2 project as a timeline from PPro6 into Encore.  When I try to burn a DVD, I get an error message: PGC "" has an error at 00;00;00;00.  Internal software error: 50, line "" Info: name = "", ref= Bpgc, time = 00;00;00;00;00.
    The project was fully rendered in PPro.  I've re-exported 3 times, and it happens every time. 
    I did a search on the Forum, and found one other person who had this problem, but their problem turned out to be with their audio.  My project has no audio at all.  Just video.
    Thank you for any help/ideas/suggestions you may have! I'm totally flummoxed.

    Stan Jones wrote:
    The .xmpses file is an xml (type) file.
    Rename the file .xmpses.old and the .xmp renamed as .xmp.old (I don't recall for sure whether there was ever any benefit to renaming the .xmp file. We want to maximize the chances that it works, so rename both.)
    Can I just say Stan I am so so grateful for this post. So easy to do and solved my problem!!! I was beyond fed up with the whole thing. After having such problems with Dynamic Link causing slight flickering in my videos I have tried to go back to Exporting with my own settings for Encore in CS6 but found it caused so many more problems than it ever did in previous versions of the programmes. I tried exporting the sequences in so many different ways, different bit rates, including Encore chaptering before Encore and even nesting. Had so many different errors like 52102, line 332 and this PGC error was the final one and my biggest problem. Cannot believe how simple it was. I normally chapter within Encore anyway so changing a little file name of the other 2 connected files of my sequence really was no bother at all.
    I honestly think this is the answer to many of the problems that I have had in Encore as the errors although in different forms, more often than not, seem to be chapter related.
    it is now 1.45am and because of you I can now go to bed to get up and film another event in the morning. CHEERS! (don't worry I'm a girl lol)

  • Internal Software Error: %0

    I get the following error message after Encore 2.0 prepares the slideshows and goes to the next step. All of the video material is prepared and, the progress window is in the middle of "Planning Audio for movie". Any suggestions for a fix?
    Adobe Encore DVD
    PGC "Yosemite Valley" has an error at 00;00;20;04.
    internal software error: %0, line Yosemite Valley - PGC Info: name = Yosemite Valley, ref = Ipgc, time = 00:00:20:04
    OK
    Thanks.

    So, finally I've found the source of the problem and a workaround!
    First the source:
    when Encore has to transcode a video it must corrupt the file, because it's the transcoded file that causes the problem, I tried this by importing a transcoded file into Encore 1.5 there it came with the same error.
    Now the workaround, ok maybe it isn't quite a workaround but it's a way to go:
    What I did was: I built my project new in Encore 1.5, because Encore 2.0 has a problem importing the videos by me, but if you would just import the videos in 1.5 and let 1.5 transcode them so that all of them would fit on a DVD you should be able to import the transcoded files in CS3 and it should work, no guarantee.
    Other possibility: try opening your project in encore 2.0 and re import your videos there and let 2.0 do all of the transcoding, that might work too!
    But for certain: don't let encore CS3 do all the transcoding!
    I'm working with PAL files I don't know if it will be the same by NTSC, but it's worth a try!
    If anybody feels like reproducing the bug, here is the way to do it:
    Make a project in Encore CS3 and import Videos encoded by premiere as MPG2-DVD (I think: .m2v .wav) and set the transcoding options to automatic, encore should have to transcode the files. Then let encore make the DVD, at some point you should get that nice PGC error!

  • CS3 Encore -- Internal Software Error at (specified TC); keeps DVD from building

    Regardless of whether I export directly to Encore or export as .avi or .wmf and then import to Encore, this error follows clips and not others.  Usually the TC stated in the error message is about 3 seconds from the end of the clip.  Sometimes I can work around by shortening the clip in Premiere and re-exporting it, but not always.  When I shorten the clip, I usually get the same error message, but now the TC is approx 3 seconds from the new end of the shortened clip.
    The clip names are not overly long and I have no blanks in them.  The actual error message is:
    PGC "<filename>" has an error at <TC>.
    Internal software error: %0, line <filename> -PGC Info: name = <filename>, ref = Gpgc, time = <TC>
    Again, things I have tried which usually do not help are: renaming the clip; shortening the clip; exporting as different file type and then importing to Encore.
    Anyone who can give me a silver bullet for this will be my new best friend!
    Thanks,  Kirk

    This part is for CS4, but might help
    Encore CS4 Roxio component problem http://forums.adobe.com/thread/400484?tstart=0
    More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
    http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
    Also
    Long File Names Cause Crashing http://forums.adobe.com/thread/588273
    And #4 Here http://forums.adobe.com/thread/666558?tstart=0
    And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
    Encore Tutorial http://www.precomposed.com/blog/2009/05/encore-tutorial/

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