Inventory problems

Question

When workstations register and try to do an inventory these are the
error
messages they get.
Scanner(Warning) : 027: Unable to read the sequence number from the
Workstation Object.
Scanner(Warning) : 021: Unable to access the Custom Scan file.
Inventory is setup as a system startup event in the worstation policy,
I
have it set to the proper and only invantory database and the sql
database
is running.
What else should I be looking for?

Answer 1

Mind if I chime in here. I've been working a similar problem and had
the
luxury of a Novell ZEN support guy on site for a couple of days.
First, check that the settings in the zenwsimport.ncf are set as
below:
Load Java
envset
zenAWSClassPath=sys:java\njclv2\lib\jndi.jar;sys:j ava\njclv2\lib\njclv2.jar;
sys:java\lib\zenWSDel.jar;sys:java\lib\zenCommon.j ar;sys:java\lib\zenWS.jar;
sys:java\lib\autoWSManagement.jar
java -classpath
$zenAWSClassPath;$CLASSPATH -jszenWSImp
-Dlogfile=vol1:zenworks\zenwsimp.log
-Dlogfilelevel=3 -Dloglevel=3 -ns
com.novell.application.zenworks.autowsmanagement.w simport.ImportWorkstations
"TREENAME" "INVENTORYSERVERNAME.OU.OU.O"
Also, you can do verbose logging on the server. this is set in
tracerfilter.properties under sys:\public\zenworks\wminv\properties.
Set
them as below:
;*default*=BRIEF
*default*=DEBUG5 - This sets verbos logging
Then you can also set the number and size of logs in
tracerfiles.properties.
Ihave mine set as follows:
sloader= 200; 3
zenworksinvservice= 1000;50 (50 logs 1Mb in size)
This lead to me finding several workstations with a WMI problem. A
search
in the relevant log gave me the following error:
"Could not process .STR_filename due to a non-Integer insertion for
CIM_class_name.attribute_name"
A search on that in the KB pointed me to the Zenworks 3.2
documentation as
follws:
The ZfD 3.2 SP1 Inventory server deletes the .STR files and triggers a
full
scan. The following message is displayed: "Could not process
..STR_filename
due to a non-Integer insertion for CIM_class_name.attribute_name"
Explanation: You might encounter this error for any attribute of a
CIM
class such as CIM.Processor.Family.
Possible Cause: The .STR file is for a Windows 98 (and not Windows 98
SE)
workstation, which has the default version of WMI installed. The
default
version of WMI is not compatible with ZfD 3.2 SP1.
Action: You can update to correct WMI version by downloading
Microsoft's
Windows Management Instrumentation - Core Software Installation from
Microsoft WMI Web site.
Hope this helps some.
Tony
<[email protected]> wrote in message
news:[email protected]...
> Our network has mainly NW51 sp5 servers but the database in on the
only
NW6
> server sp2. It dose reside on a NSS volume. We use Zenworks for
Desktops
> 3 sp1. Here is what Java says:
> Classname ID
> ================================================== ==========
============
> org.apache.tomcat.startup.Main.................... .......... 221
> com.novell.application.zenworks.autowsmanagement.w simport.Im 459
> com.novell.application.zenworks.autowsmanagement.w sremoval.R 462
>
> It dosen't look like the inventory part is working.
>
>
> > Another couple of questions.
> >
> > 1. Is this NW51 or NW6?
> > 2. What patch level
> > 3. What version of zen and what patch.
> > 4. What does java -show display
> > 5. Is the inventory database on an NSS volume
> >
> > Sorry for all the questions, but I see a couple of possibilities
for a
> > fix.
> >
> > --
> > Jared L Jennings, CNE 5,6
> > Using XanaNews 1.14.1.3
> > How many Admins does it take to manage your NOS
>