Invoice printout issue

Hi,
I have a strange situation.
For an invoice we have configured automatic trigger of o/p type in the form of printouts.However for few invoices the customer has payed which means that he received the invoices.
But the SAP system shows that the printout is still unprocessed(processing status = 2 as not processed ).
So I am not sure if there is some problem in the system or do I need to apply any SAP note.
My SAP system is ECC 5.0.

Hi ,
Since you maintained the DESPATCH TIME  as "using the own application program" you have to defin your own program to process the output.
In standard the DESPATCH TIME will be either 1 or 4 which used to process the outputs using the standard program RSNAST00.
Please try using RSNAST00 or else create one Z program by copying Standard program and include this in you print program.
Else change the despatch time in the condition records.
regards,
santosh

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