IOS 6.1.3: Loss of WiFi and Bluetooth
Since updating one of our team's iPhone 4s to iOS 6.1.3, WiFi and Bluetooth are no longer able to be enabled.
Same model phones are not having this issue.
Any suggestions? Resetting network connections and power cycling have not proven successful.
Thanks!
JimM
See if this helps
http://support.apple.com/kb/TS1559
if it does not, it is a hardware failure.
Contact Genius bar for evaluation and possible replacement.
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Just wanted to share an episode I had with my mini. Turns out that if you accidentally jar it right, you can dislodge the small ribbon cable going to the combination wifi/bluetooth card. It's a simple fix for a tech and can lead to long calls to tech support for no good reason. Love my mini at my home office and this is the first real hardware issue I've had with it, unlike my Hewlett Packard at work.
See if this helps
http://support.apple.com/kb/TS1559
if it does not, it is a hardware failure.
Contact Genius bar for evaluation and possible replacement. -
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I'm used to Apple products that "just work", but I'm not seeing it with the installation of iOS 7 on my phone (4S). I installed it earlier today, and the Wi-Fi and Bluetooth worked for about an hour, then just quit working altogether. The WiFi button is grayed out in Settings, and Bluetooth dosen't even display a button (all I get is a throbber that continuously spins). Trying to activate them through the "swipe-up" command center doesn't do the trick, and resetting the network settings also accomplishes nothing. Several reboots later, and I still don't have WiFi and Bluetooth.
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How can I tether via USB my iPhone 4S with iOS 7.1.1 to my MacBook with Snow Leopard 10.6.8 and iTunes 11.2.2 ?? Please note that at the same time Personal Hotspot via both WiFi and Bluetooth works perfectly!
Hello, lustige luka.
Thank you for visiting Apple Support Communities.
The Personal Hotspot feature using USB should be as simple as connecting the device to your Mac via the USB cable when Hotspot is enabled. Here is some more information regarding this feature and an article that will provide some troubleshooting steps if you are experiencing an issue.
iOS: Understanding Personal Hotspot
http://support.apple.com/kb/ht4517
iOS: Troubleshooting Personal Hotspot
http://support.apple.com/kb/TS2756
Cheers,
Jason H. -
I have updated my iphone 4s with the last version IOS 7.0.2.
At the beginning my screen freezing each time I enter numbers or letters (in iphone security code as well as texting in any app)
Now, my wifi and bluetooth are broken. I have tried to activate them 3 days and nothing. I am lost. I have no internet in my telephone plan, so, all my apps are not working anymore.
How can I go back to IOS 6?
My iphone will be working correctly again???
Thanks!
I very appreciatte any urgent answer .
PaulaDowngrading the iOS is not supported at all.
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IOS 8.1.2 breaks Wifi and Bluetooth on iPhone 4s
Since I upgraded my iPhone 4s to IOS 8.1.2, i am unable to use wifi or bluetooth.
My wifi button is greyed out and I cannot turn it on.
Bluetooth will just display a spinning wheel when i turn it on.
I have tried resetting network settings twice, multiple re-boots/re-sets. Toggling Airplane mode. Turning off iCloud. All to no avail.
Just to be clear, this is not an intermittent issue or a slowdown or anything like that.
IOS 8.1.2 has completely disabled wifi and bluetooth.
Anyone else having these problems or got a resolution?Yes, but first time in the several years to have a problem. Using Outlook on Mac with MS Exchange Server. I have Exchange set up on both iPhone and iPad. Talked to IT and they are making sure MS Exchange Server is fully updated tonight.
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HT5957 My wifi and bluetooth do not function in iOS7 I cannot downloar iOS 7.0.2 without wifi ????
My wif and bluetooth donot work since updating iOS7 software. I cannot download iOS 7.0.2 without wifi ????
If you do not have Wi-Fi, do your updating using computer iTunes.
Make sure you have the latest iTunes 11.1 before you begin. -
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There's not WIFI and Bluetooth since I've updated my IPod Touch to IOS 4.3.3. Anyone else have this problem? Thanks and greetings from Spain.
Here is Apple troubleshooting for that symptom. Just be aware, that you may have a hardware problem or require an appointment at the Genius Bar of an Apple store:
Unable to use Wi-Fi or Bluetooth with iPhone or iPod touch because there's no address listed for the device -
My iphone 4s wifi and bluetooth problem after updating ios 8? please help me...
my iphone 4s wifi and bluetooth problem after updating ios 8? please help me...
Hey there Abdulrahim0259,
I would recommend that you use the following 2 article to help troubleshoot the Wi-Fi and bluetooth issues you are seeing, respectively:
iOS: Troubleshooting Wi-Fi networks and connections - Apple Support
And:
iOS: Troubleshooting Bluetooth connections - Apple Support
Thank you for using Apple Support Communities.
All the very best,
Sterling -
TS1559 Wifi and bluetooth is not working on iOS 7.0.2
Its disappointing to see crazy bugs even after a .0.2 release. All the work rounds fail
I Am IT support for a large Company also using iPhone 4s. I can confirm this issue as employee's start upgrading to iOS7.0.2 Bluetooth and wifi working fine on iOS 6.x as soon as upgrade to 7.0.2 Wifi Toggle greyed out, No wifi MAC address, bluetooth not working.
Have tried all suggestions on various forums to no avail .
Even a DFU recovery and set up as a new iPhone failes to fix the issue.
Have advised users if they have this issue to return the phones to Apple.
Also discussing with Other IT collegues in company to send out a bulletine asking employees NOT to upgrade to iOS 7 at this stage.
Whilst my company iPhone upgraded fine, it would appear not all do. I suspect different versions of the WIFI and Bluetooth hardware would be the cause of this issue. This would explaine why some upgrade ok and others do not. -
IOS 7 on iPhone 4S WiFi and Bluetooth greyed out. Help!
I upgraded to iOS 7 last night. WiFi and bluetooth were working fine. When I woke up today, the WiFi toggle in settings was greyed out and the bluetooth toggle was missing and kept showing the "waiting wheel". Help!!!!!
All done now - the issue is with the WiFi chip - and when you update IOS it checks all components out to see if they are working correctly, then shuts them down if they are not.
It is a hardware failure, and is pretty common with iphone 4S.... If your phone is over 12 months (and you didn't take out extended warranty) you have the pleasure of paying Apple £139 for a 'remanufactured' phone with 3 months warranty.
Nothing like my expectation for a premium product (with a premium price tag) - its a component durability issue, nothing to do with the user, an Apple component fault. However forget it if you think it is Apple's problem, if it is out of warranty, they aren't interested.My love affair with Apple products is over, google products here I come...
Rant over.... -
I thought this latest OS release had fixed my WiFi and Bluetooth problem, but I was excited for only a minute! I actually was able to connect to my WiFi at home and paired my Bluetooth to my car - but after a few minutes, the Bluetooth automatically turned off and the WiFi no longer worked. Is there a FIX to this??? I know it's the OS that disabled them and I'm not paying $500 for a new phone when my upgrade is not availbe for another six months!!!!
My iPhone 4S did once again did lose it's wifi connection after running perfectly for about 8 weeks.
I was streaming Pandora Radio via bluetooth connection at the time, ( not sure if that has anything to do with why the wifi dropped out again, but I thought I'd mention it anyway)
But!.... I was able to get everything up and running perfectly again by simply grabing my girlfriend's hair dyer heated it up again for about 5 - 7 minutes ( the over heated message even appeared this time) then powered it off, warped it in a plastic bag, stuck it back in the freezer for 15 minutes, took it out of the freezer, powered it back on, and Abracadabra it works perfectly again!!!
Phone has been running perfectly AGAIN for about a week now.
One strange thing this time after fixing it for a second time is that the the little WiFi symbol no longer shows at the top of the screen, but the wifi connection and everything IS RUNNING PERFECTLY!
If all I've got to do once in a while, is spend about 20 minutes with a hairdryer and a freezer to keep my iPhone 4S running perfectly.....well I'm as happy as a pig in s*** :-)
And please no comments about how I have now voided my apple support etc. I never had any to begin with (it's a 2nd hand phone and I really couldn't care less about warranty issues etc etc etc..... The phone works, and that's all that matters to me! -
I am in such a predicament - phone not been quite right since the 6.1 update and I was tolerating the inconvenience of switching off and on etc etc for the past couple of months and now the wifi and bluetooth are totally greyed out all the time - did every restore possible including back to factory settings - still no luck - please don't tell me that trying all the solutions over the past 2 months that temporarily worked for a few days at a time will now mean I have timed myself out of the 1 year warranty? arghhhhh (I can't believe that such an issue will create the response 'oh well, your problem - best just buy another one' ???)
I can't just drop everything and drive to the apple store and wait for hours every time there's a 'glitch' otherwise I may as well move nextdoor to the mall. They tell you to try and solve it yourself first - which I did - and now it's not responding to anything I try, will I be told - 'too late, out of warranty'???
I see theres an update for the iphone 5 that fixes wifi bugs - what about us 4s owners? even my 3 year old 3gs is still working on wifi (haven't dared to update it!) so don't start telling me to expect that the iphone will only last 13 months - NOT AT $600 a piece
This is madness and driving me crazy
Please has anyone had any luck fixing this problem???well, you know how it is - glitches that usually resolve with a hard reset etc
then a restore. then a factory restore....then ..... nothing fixes so I try the next step with apple online - fill out my serial number and find it is a couple of weeks out of date - and then with the holidays who has time to get to the apple store? this is my second 4s handset as it is - first one the glass cracked from L to R without any impact/damage etc - they changed it out automatically because it's a 'known fault' apparently - so technically, this handset is only 6 months old - but warranty is from original purchase date -
never imagined it would turn out to be a warranty issue with the phone - and hey maybe when I get a chance to go to the apple store they'll be sympathetic, but I won't be able to get there till at least Jan 4th as it is. On the other hand, another iOS update might resolve the issue - but how long till that release? at the moment I'm having to use my old 3gs for wifi and 4s for phone!!! -
Problems sharing internet to macbook over wifi and bluetooth
I have an iPhone 5S with iOS 7.1.2 and I want to share its internet connection to a Macbook Pro (early 2011) with OS X Mavericks 10.9.4.
When I share using USB connection, it works fine, but with Wifi and Bluetooth I have some issues:
- Bluetooth: I have never been able to make this work. I can't pair the iPhone with the Macbook. The iPhone appeared in the list of bluetooth devices in my mac, and I tried to pair it; in the iPhone a dialog asked me to confirm if I wanted to pair with the mac, and I selected Yes. After a few seconds it disconnected. If I try to pair from my iPhone to the mac, I get an error message "Device not compatible".
- Wifi: this sometimes works but is very buggy. Sometimes the iPhone wifi network is not visible to my mac. Other times, when I select the wifi network in the mac, I get an error message that says it was not possible to connect. I have to turn off/on the wifi and internet sharing in the iPhone several times to make it work.
This is all very frustrating. Is there a way to fix this?Same issue here with WiFi using latest iOS version on iPad Air and latest Macbook Pro. In my opinion, "Personal Hotspot" (or tethering) is totally broken on iOS.
WiFi tethering works once and then I need to enable/disable hotspot or enable/disable WiFi to make it work again. Bluetooth is so slow it's unusable. Even over USB I have to reset the iPad a couple times a day as the internet connection is displayed as online but just not working any more. Very disappointing. "it just works (not!)". -
My wifi and bluetooth are no longer active
my wifi and bluetooth are no longer active .Does anyone could help me? already gave reset and nothing.
Hello WPilot,
The article linked below details a number of troubleshooting steps that can help restore functionality to your iPad's Wi-Fi and Bluetooth.
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/TS1559
Cheers,
Allen
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