IPad air 8.1.3 erased everything and now my numbers, keynotes, and iMovie apps are gone and not redownloadable for free
I factory reset my iPad air and now I don't have apps like numbers, keynote, or imovies. Is it supposed to be like that's? When I try to re download it it makes me pay. What should I do to get the apps back for free? doesnt it come with the iPad?
You are using the same iTunes account that you downloaded them with, and you haven't moved countries since downloading them ? You could check to see if you've hidden them : iTunes Store: Hiding and unhiding purchases - Apple Support
Similar Messages
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I have recently purchased an IPad Air. This comes with "IPhoto" as well as it's usual photo App. I do not have a Mac, instead I am syncing it to my windows PC. Is there any way of actually moving a picture around, (arranging photos in a single album), in either of these apps???? They claim to be able to "Organize" or "arrange" Photos, but for the life of me I can't figure out how......could you recommend any apps that actually allow someone to move individual photos around on an IOS Device.
No, reordering within folders and albums is not supported. the yare arranged automatically by date. I found this, but I have not used any of the apps besides iPhone. You might check the descriptions to see if they do what you need.
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IF I rest my iPad to factory, are previously purchased apps available for redownload for free?
Yes you will be able to download them again as long as yu are signed into the same iTunes account.
One way to do it is to open App Store on the iPad, tap Purchased at the bottom and then download each app. -
Ipad air video only found in album and not camera roll. How do I delete it?
I have an iPad Air (ios 8.3) and in my default photos app is a video I made for media class a few months ago. I did all recordings on my ipad and transferred them to my Macbook Pro for editing. When I edited the videos into one video I transferred it back to my ipad. I made an album for my video project too. Once I no longer needed the video I went to delete it. I first go to delete the album but it won't let me. The x to delete it doesn't pop up. It does for the other albums but nit this one. I then go ti my camera roll to delete the videos but its not there. I go to collects and I can see it but I can't delete it. The option doesn't pop up. I go to iMovie on my ipad and it can find my video but again it's not in my camera roll. I go to my Macbook Pro and go to itunes. I can't find it via laptop.
So 2 questions come to mind.
1- Why can I only see the video in 'collections' 'imovie (ipad)' and 'albums' but not in 'camera roll' 'itunes' and 'laptop'?
2- How do I delete it?Videos and/or photos that you sync from your computer to the Photos app won't be in the camera roll album, and you can't delete them (or their albums) directly in the Photos app - only photos/videos that you take with the iPad, saved from emails/websites, or copied via the camera kit can't be deleted directly in Photos.
To delete it you need to reconnect your iPad to your computer's iTunes and change your photo sync selection on its Photos tab in iTunes and resync. If you want to delete all videos and photos that you synced from your computer then try selecting and syncing just an empty folder. -
When it's plugged in to itunes it keeps saying it needs to be restored, so i restore it but the same thing happens. It just never restores. Any hints/advice
Maybe:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Then try restoring on another computer.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Any help would be appreciated, this is pretty frustrating I really don't want to cough up $80 to get back what was included in the original purchase price of my computer.
If you only want iPhoto or other single apps from iLife '11 you can get them from the App Store. iPhoto, iMovie or Garage Band for $15 each and Pages, Keynote or Numbers from iWork '09 for $20 each. iDVD has been discontinued by Apple so you would need a DVD of iLife '11 for $49 http://store.apple.com/us/product/MC623Z/A/iLife-11?mco=MTY3ODQ5OTY or an install disk 2 to get it.
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I start my macbook air up and a file comes up with a question mark. When I go to Disk Utility I go to update things or erase everything and my disks don't show up or anything. Anyone know what to do?
Question (?) Mark, Blinking Folder, or Gray Screen at Startup
These are related but not identical issues. Their causes are outlined in Intel-based Mac- Startup sequence and error codes, symbols. Solutions may be found in:
A flashing question mark appears when you start your Mac
Mac OS X- Gray screen appears during startup
In most cases the problems may be caused by:
Problem with the computer's PRAM - See Resetting your Mac's PRAM and NVRAM.
Boot drive's directory has been corrupted - Repair with Disk Utility.
Critical system files are damaged or deleted - Reinstall OS X.
The disk drive is physically non-functional - Replace the hard drive.
Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
The main difference if you are using Lion or Mountain Lion is that you must first boot from the Recovery HD:
Boot From The Recovery HD:
Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Reinstall Snow Leopard Without Erasing The drive
1. Repair the Hard Drive and Permissions
Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Reinstall Snow Leopard
If the drive is OK then quit DU and return to the installer. Proceed with reinstalling OS X. Note that the Snow Leopard installer will not erase your drive or disturb your files. After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.
Download and install Mac OS X 10.6.8 Update Combo v1.1.
Reinstalling Lion/Mountain Lion Without Erasing The Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless. -
IPad Air with iOS 8.02 freezes and blue screen appears. What should be done ? Why is this happening ?
If nothing else works, you might try this one. It has worked for many others ...
Use iTunes to do a reset to factory default condition. Always be sure to do your backups before fiddling with your iPad. You might do both the iCloud and the iTunes backup, just to be sure!
Back up and Restore your iOS Device with iCloud or iTunes
http://support.apple.com/kb/ht1766
iTunes: About iOS Backups
http://support.apple.com/kb/ht4946
Use iTunes to Restore your iOS Device to Factory Settings
http://support.apple.com/kb/ht1414
Various issues from many different users have been solved by this. I've lost count on how many have been helped by this, so far. But, it doesn't mean EVERYONE will be helped, but I've seen a whole lot. You can only try and see ...
iPad 2 and iOS 8.0.2 Problems
For all iPad 2 owners, this is an important solution for you! These problems result from long-term use, continuous upgrades, corrupted files and various glitches that happen over this long term use. You just need to get your iPad 2 back to FACTORY FRESH CONDITION to start out clean!
Here's one person's solution which will help a lot of iPad 2 users!
keithfrommariettaOct 12, 2014 3:25 PM Re: IPAD2 very slow after IOS 8 upgrade
Re: IPAD2 very slow after IOS 8 upgradein response to pacoKAS
SOLVED: IOS 8 Issues on iPad 2:
I just returned home from a visit to the Genius Bar. Like you and many others, when I upgraded my iPad 2 to IOS 8, it became practically unusable. It was VERY slow, lagged whenever trying to to do anything. Lots of screen freezes and apps spontaneously crashing. I was convinced that the processor on the iPad 2 just couldn't handle the new IOS and I went in to see about restoring to IOS 7.
Thankfully, I was hooked up with a very sharp guy at the bar. The problem is not with the OS, it is with it being an *upgraded* OS. He used the analogy of when you had an older Windows computer and how over time (and over upgrades), they just tended to get slower and slower because of all of the garbage that was carried forward in the upgrades. At those times (and if you've ever had a Windows computer, you get this), the only thing that would speed it up would be to wipe the machine and do a fresh install of the current OS and then reload your apps, and the viola, everything would be fast again. Well, it turns out that IOS can suffer the same problems.
THE FIX: FIRST, be sure you have a current iCloud backup of your device. Connect your iPad to a computer that has a clean fresh copy of IOS 8 on iTunes (this is best done with a computer other than the one that you sync your device to because you DO NOT want to restore it from a back up just yet). Ideally, if you do this at an Apple store you'll be assured of the right version there and someone to answer any questions you might have along the way. You then hold the power and home button down to hard-reset the device and continue to hold them down until it reboots into recovery mode. You then follow the instructions on the computer to reinstall the OS on the device (which wipes everything from it and then reinstalls a clean copy of it). Once this is done (which only takes about 15 minutes), your device will reboot and ask you to set it up. Answer the questions about language, location, etc. and continue until it asks you to log into your iTunes account. Once you do that, it will ask if you want to either 1) Set it up as a new device, 2) Restore from iCloud, or 3) Restore from iTunes. Choose (2), restore from iCloud. This will ensure that it brings down "clean" copies of all of your apps and preferences rather than the potentially corrupted ones that might reside in your iTunes backup. That's it! It will take a few hours depending on how much data and apps you have, but I am happy to report that my iPad 2 is now running IOS 8 and it's running as fast as it ever did when it was brand new!
To sum it up, this process 1) Wipes your device and the garbage causing your problems, 2) Loads a clean and bug-free version of IOS 8 to your device, and 3) restores your apps and data so that it looks just like it did before the wipe, with the exception that it works now! :-)
Note also that by following this process you don't have to go through the painful and laborious process of reloading all of your apps, data and/or settings. iCloud takes care of all of that for you. -
My iphone / mac no longer recognize they are the same Itunes library. When I try to sync my phone now, it wants to erase everything and replace it with the computers itunes library. I have purchased items on the phone I don't want to erase them from the phone. The phone backs up fine, but won't sync.
File>Devices>Transfer Purchases from "iPhone" and then sync.
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my computer shut down and with help from Appel it turned out that I had to erase everything . Now I only have my music from my CDs on my iPod. And no longer in iTunes as before. I do not have backup :-(
How do I save all the musicfrom the iPod on the computer?And if I buy new music from iTunes will it erase the music allready on the iPod ?
iTunes no longer recognise my iPod.
I hope someone can help!
Best MariaSee Recover your iTunes library from your iPod or iOS device.
tt2 -
SO I BACKED UP MY IPHONE ON ITUNES AND I NEED TO ERASE EVERYTHING AND RESTART IT TPO FACTORY DEFAULTS. IF I ERASE EVERYTHING ON MY PHONE THEN CLICK RESTORE BACKUP ON ITUNES WILL THAT WORK?
Thank you so much! I was really hesitant because I did not want to lose everything on my phone.
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My iPad air won't change at all, and I don't know if it's the port or charger cable it is charging normally but it just won't charge. I have had a new port put in before after a charger getting stuck in there but it worked fine after and now it's not working at all! I don't know if maybe it's the charger getting old but I have spent far too much money on this iPad then I should have as it's one problem after another witch is causing me lots of stress.
Try giving your iPad a reset. Hold down the sleep and home keys for about 20 seconds. When you see the silver apple, let go and let it reboot and try again.
How are you charging it? its's best charged plugged into the wall not via USB. So if you're trying via USB, try using the supplied power block plugged into the wall. -
Hi I am bringing my verizon iPad air to Brazil later this month and would like to access cellular data. How do I do that? I understand there is something about swapping or disabling sim cards, but I am a little unclear and verizon was no help. Thanks for your help in advance.
You must have Verizon unlock the device from their service. In Brazil you will have to find a compatible provider and use their SIM in place of Verizon's SIM
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Hi, I got a big problem. I restored my macbook pro and after I erased everything and started to restall the system, it showed I need to give the apple ID that was purchased the lion. The problem is that I lost my installing CD, and I don't have an ID with lion purchased, so what should I do? Do you sell the system software?
This is a user forum; we're not Apple.
Please contact the Apple Support folks directly for issues related to hardware and software purchases.
The particular model of MacBook Pro is a key detail here, as the Mac model will determine the oldest version it can boot, as well as whether it'll boot more current software.
AFAIK there is and was no Lion installer DVD available. It was a download. AFAIK, the last DVDs commonly available were for Snow Leopard 10.6. Snow Leopard DVDs are still available in the Apple online store in various countries, if your MacBook Pro is old enough to be able to boot that version.
If your MacBook Pro purchase with Lion wasn't registered with Apple, then you'll have to discuss this directly with the Apple Support folks, or repurchase Lion from the Mac App Store (which will usually involve a call to Apple for a redemption code as it's old software), or you'll "purchase" (it's free) Mavericks OS X 10.9 and wipe and install that assuming your MacBook Pro supports Mavericks. If you didn't purchase the MacBook Pro from Apple (and it was shipped with an older release), then you'll end up acquiring a redemption code from Apple for Lion, or installing Mavericks.
For completeness and given you're probably already aware of this, the usual approach for restoration with recent OS X versions is via the recovery boot (more details). If the disk is wiped and you can't get Lion, then you'll probably end up reinstalling with Target Disk Mode using another Mac with a compatible FireWire or Thunderbolt port and a cable. Or visit the local Apple Store.
sputniki: Once OS X 10.7 or 10.9 has been reinstalled, yes, getting Time Machine configured and going is undoubtedly on the agenda. But had there been a viable backup here, I expect jianghua would have used it. -
Should i jailbreak my iPad Air? What is the pros and cons of jailbreaking?
Should i jailbreak my iPad Air? What is the pros and cons of jailbreaking?
If you jailbreak your iPad:
1. Your Apple warranty, if any is remaining, is canceled.
2. We can't help you in these forums.
3. Apple Support and the Genius Bar won't help you.
4. You can get a virus and malware.
5. You may "brick your iPad and have an $$$ paperweight.
What is Jailbreaking iOS? Should I do it?
https://sites.google.com/site/appleclubfhs/support/advice-and-articles/what-is-j ailbreaking
Cheers, Tom
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