IPCC Parent Child Autoconfiguration Issue

IPCC Parent-Child Autoconfig Failure
We have a IPCC Parent Child implementation. It is working since last year.
It consist of one ICM Parent (7.2.7) and 13 child System IPCC (7.2.7)
We are trying to integrate another Child to the Parent. This new Child is a IPCC Enterprise 8.0(2)
The Child is configured with a System IPCC PG, in accordance with the document:
Cisco Contact Center Gateway Deployment Guide for Cisco Unified ICME/CCE/SCCE/CCX. Enterprise Release 8.0(1)
and Express Release 8.0(1) it is configured and we tested it and is working, it is ready to be integrated to the Parent.
For integration with this new Child we added in the Parent 2 new servers and the Enterprise PG is configured.
The pim for the Enterprise PG Gateway is Active.
On the Parent AW we can see that the Services are being replicated (CallTypes from the new Child)
Also we can see peripheral Monitors replicated on the PG Explorer (this is the device targets from the new Child)
The problem is that Skill Groups and Agents from the new Child are not being replicated to the Parent.
We double checked configurations. Reconfigured the whole Child IPCC but just CallTypes and Device targets are
being replicated, not the SkillGroups and Agents.
Someone has dealed with an issue like this???

Hi,
Can you check AutoConfig log file on Enterprise GW for this new child.
It will show you why these skills and agents are not getting replicated to parent.
Cheers,
Vinod K

Similar Messages

Parent Child Hierarchy Issue in OBIEE 11g

Hi All,
I am in OBIEE 11G v6. I have a sales fact table where the grain is one sale. So I have one row for every sale done.
Now I have a ragged employee hierarchy like this with David at the root node.
David >>Richard>>Sean
David >>James
Also, I have a role dimension which gives me what role each employee has performed on a sale. Only one employee can be associated with one sale. This is the way Roles have been asssigned
David = Manager
Richard = Off1
Sean = Off2
James = Off2
Both Sean and James can have same Roles. Now I have created a parent child hierarchy for my employee dimension and the closure table. Defined the member key, ancestor key relationship in the parent child setting etc.
Now in the report when I pull the parent child hierarchy and the sales_amount in the report, it comes out perfect with all the ragged hierarchy resolved. But the issue comes when I try to limit the report on Role = Off2. It gives me an error saying " The layout of this view combined with the data, selection , drills resulted in no data. Undo drill and view prompt values". Basically what i want is to be able to select any role type and then my hierarchy should be adjusted to show me that data. Like when I select Off2, I want to see David at the Top level and Sean and James under him because they are both Off 2 and David is their manager.
Is that possbile? Also, am I getting this error because when I select Off2 though it gets Sean and James but since David is not Off2, I don't get the data?
I hope I was able to explain the issue, any help on this would be greatly appreciated.
Thanks
Ronny

So basically this means that if I build a parent child hierarchy on table A having the stucture like
--David (Manager)
-----James (Off1)
--------Bill (Off2)
and in my sales fact table for let's say today, I have only rows for Bill (Off2) because he is the only officer who did the sales today. Now when I will join my fact table to parent child hierarchy table A I will NOT get any data ? because there is no James who is the parent of Bill. So obiee need to have parent pulled off in the data (ANCESTOR) to be able to roll up the child.(IS_LEAF = 1)
I testes this and if my data only contains only rows for Bill (or I limit on ROLE = Off2) then it won't show the hierarchy. The query which OBIEE fires is to look for either ANCESTOR_KEY = NULL OR (DISTANCE = 1 AND ANCESTOR KEY IN (Bill). Therefore it doesn't I am wondering then what is the use of builiding the parent child hierarchy when we need to pull in all the ancestors (like in this case James for bill and David for james) because in real scenarios there can be cases wherein we would want to filter the data based on other dimensions to which the parent child hierarchy joins ?

Parent Child Hierarchy Issue

Guys,
I have a parent-child hierarchy and users would select a randomn level from the prompt (Hierarchical column used in the prompt). So for the level selected I need to capture all the leaves and put a top n function on them.. Any ideas??
Things that i have tried are using Selection steps with hierarchical columns.
Step 1: Start with all Memebers
New step: Step 2 is Selected Members based on hierarchy relation Ship (Keep only members of leaves of hierarchy)
But the problem is I am not able to override the Step -2 with dashboard prompt. I was able to do only fior STEP -1
So any ideas??
If i can atleast capture all the leaves of selecte level from the prompt that would solve my problem to a large extent?/ Thought abt Hierarchical Navigation Functions but didnt succeed?? Any suggestions really appreciated
Thanks..
Prash
Edited by: Prash11 on Aug 6, 2012 11:14 AM

I have got lot of hierarchies which are atleast 20 levels deep. So its not really feasible for me to create multiple views for multiple levels.
I tried to use hierarchical column functions and it works but not able to override the values from prompts in the selection steps. So still trying few things
Step 1: Start with All members (over ride with prompt checked)
Step 2: Select a level with in the hierarchy and Keep only leaves of the selected level
Step 3: Apply Condition do a TOP 10 and keep only that result set.
This works fine with out any issues from an ad-hoc stand point. Only problem there is no way for me to over ride the dashboard prompt value in Step - 2 as it expects me to select a value from the hierarchy. Any alternativeS?

Parent - child table issue wrt to count - SQL question

I have a scenario:
There are 2 tables (parent and child). lets say, case summary table and task level dimension table.
for every case id in case summary table, there would be multiple tasks in task level dim table with a flag indicator set to 1 for all tasks.
but while counting the number of cases active with flag indicator 1 (ofcourse when joining case summary table with task dimension table), for a case id only 1 instance of task needs to be accounted (even though it has more than one task , for counting active cases, the flag ind corresponding to a task in a case if set to 1 , then the case is considered active)..but while joining and taking count of case ids with flag indicator as 1, you get the count of every task row of a case which is incorrect logically. how to discard the rest of child records of a case in child table (task dimension table)?
I am not sure how to achieve this in sql query
Kindly help!
Case summary table
case id, busininess_unit, agent_name
1001, admin, Ram
1002, Finance, Sam
task table
case id, task_id,task_name, flag_indicator
1001, 1, 'New', 1
1001,2, 'Open',1
1001,3,'In progress',1
1002, 4, 'New', 1
(In fact task_id is not a big deal... even you can assume task id doesn't exist..only task name ... )
now my question... if my query should get the current active cases (ind=1); as per above it should essentially give 2... but my query gives me 4..you know the reason why.. but how do i get the correct count?
Thanks!

may be you need just this:
select count(distinct case_id) from task
where indicator = 1;
If this is not what you are looking for, please elaborate and tell us the expected output and rest of the details as mentioned in FAQ Re: 2. How do I ask a question on the forums?:

Re: Circular Parent-Child relationship amongwidgets.

Alaiah,
Setting the parent to NIL is the proper thing to do to remove
a widget from a panel. Why don't you try just setting it
to NIL and not adding the new chart to the window to make
sure that it gets removed. If that doesn't work, maybe
Window.UpdateDisplay, but you shouldn't have to do that.
As far as the parent-child relationship issue, when you set
the widget's Parent to NIL, that is actually invoking a virtual
attribute that does more than just NIL out the reference. One
of the things that happens is that the child is removed from
the parent's Children array. Do a task.lgr.putline(<parent>.Children.Items)
to see how many items are in the array, then do the NIL, then
do a second putline and you'll see the array has one less item.
Bobby
At 06:10 PM 12/19/96 PST, Chandrashekar, Alaiah wrote:
>
I am trying to draw a Bar Graph on a panel which in turn sits on the main
window. The height policy of the panel widget is set to SP_TO_PARENT so that
when the window is resized the panel is also resized according to the parent
window. I have a situation that every time the panel is resized I need to
scale the Bar Graph in accordance with the new panel size and draw it. But
before drawing the newly scaled Bar Graph I am clearing out all the children
of the panel ( I am doing this just to refresh the panel) and then drawing
the newly scaled Bar Graph. But this does not work!!! I still find some
left over from the previous Bar Graph!!! Any help in this matter is greatly
appreciated.
Also I don't understand this circular parent-child relationship. If I assign
a NIL to Parent attribute of all the children of the panel, what will happen
to the Children attribute of the panel? Won't there be any memory leak by
adopting the above procedure of disconnecting a child from its parent? If
so, how do we take care of it?
Thanks in advance!
Alaiah Chandrashekar
The following is the segment of the code which could be useful for clarity:
// Draws the Bar Graph for the first time.
self.ShowChart(TestData);
self.Open();
event loop
when task.Shutdown do
exit;
// When the window is resized
// I am scaling the Bar Graph for the new
// panel size.
when self.window.AfterReSize do
self.ClearChartPanel();
// self.window.UpdateDisplay();
self.ShowChart(TestData);
end event;
self.Close();
Method ClearChartPanel is as follows:
for child in self.<ChartPanel>.Children do
child.Parent = NIL;
end for;

Alaiah,
Setting the parent to NIL is the proper thing to do to remove
a widget from a panel. Why don't you try just setting it
to NIL and not adding the new chart to the window to make
sure that it gets removed. If that doesn't work, maybe
Window.UpdateDisplay, but you shouldn't have to do that.
As far as the parent-child relationship issue, when you set
the widget's Parent to NIL, that is actually invoking a virtual
attribute that does more than just NIL out the reference. One
of the things that happens is that the child is removed from
the parent's Children array. Do a task.lgr.putline(<parent>.Children.Items)
to see how many items are in the array, then do the NIL, then
do a second putline and you'll see the array has one less item.
Bobby
At 06:10 PM 12/19/96 PST, Chandrashekar, Alaiah wrote:
>
I am trying to draw a Bar Graph on a panel which in turn sits on the main
window. The height policy of the panel widget is set to SP_TO_PARENT so that
when the window is resized the panel is also resized according to the parent
window. I have a situation that every time the panel is resized I need to
scale the Bar Graph in accordance with the new panel size and draw it. But
before drawing the newly scaled Bar Graph I am clearing out all the children
of the panel ( I am doing this just to refresh the panel) and then drawing
the newly scaled Bar Graph. But this does not work!!! I still find some
left over from the previous Bar Graph!!! Any help in this matter is greatly
appreciated.
Also I don't understand this circular parent-child relationship. If I assign
a NIL to Parent attribute of all the children of the panel, what will happen
to the Children attribute of the panel? Won't there be any memory leak by
adopting the above procedure of disconnecting a child from its parent? If
so, how do we take care of it?
Thanks in advance!
Alaiah Chandrashekar
The following is the segment of the code which could be useful for clarity:
// Draws the Bar Graph for the first time.
self.ShowChart(TestData);
self.Open();
event loop
when task.Shutdown do
exit;
// When the window is resized
// I am scaling the Bar Graph for the new
// panel size.
when self.window.AfterReSize do
self.ClearChartPanel();
// self.window.UpdateDisplay();
self.ShowChart(TestData);
end event;
self.Close();
Method ClearChartPanel is as follows:
for child in self.<ChartPanel>.Children do
child.Parent = NIL;
end for;

Issue with Parent child dashboards using SWFLoader component

Hello Gurus,
I am using Parent-child dashboards approach in our project.
I have multiple child files embedded in Parent dashboard using the SWFLoader (directly passing the URL as SWFLoader value) to load child dashboards. All the child, parent swf's are saved in the same intranet folders.
When I open the parent SWF, everything loads fine in the intranet.
But for some users, when they open from the intranet, the child dashboard doesnt load up properly or size of the dashboard gets reduced to a small version. (Iam sure that it has nothing to do with the access/privileges)
Any thoughts/ideas what could be causing an issue with child dashboard/resizing of the child dashboard.
Please help!
regards,
S R

Check whether the machine has compatible flash version in error specific machine and your machine.

Issue to check in parent-child closure table attributes to OBIEE repository

I use OBIEE 11.1.1.5 Administration Tool to open repository in online mode and set up parent-child hierarchy. There are no issues but after I check in changes to server, close repository and open it back from server, closure table attributes are missing.
On the other hand when I save repository file locally, close it and then open offline, all mentioned attributes are there. Also all other modifications (except hierarchy) are properly checked in to remote repository.
When I compare UDML from remote and local copy of repository here is part missing in remote:
CLOSURE TABLE ATTRIBUTES( "xxx".."yy"."ORG_STRUCTURE_CLOSURE"."MEMBER_KEY",
          "xxx".."yy"."ORG_STRUCTURE_CLOSURE"."ANCESTOR_KEY",
          "xxx".."yy"."ORG_STRUCTURE_CLOSURE"."DISTANCE",
          "xxx".."yy"."ORG_STRUCTURE_CLOSURE"."IS_LEAF")
When trying to build web report I get "[nQSError: 38107] Not all four columns are defined for closure table" (which is actually not surprising).
Unfortunately I need to do this change in online mode without restarting obiee services.
Any ideas how to force admin tool to check in all changes to remote repository?

Finally I applied workaround:
- modified hierarchy in offline mode
- deployed repository
Now when importing repo in online mode closure table parameters are in place.

Parent Child Hierachy Revenue Rollup Issue

Hi All,
I have modeled my parent child hiearchy in such a way that revenue for each parent is equal to sum of his revenue and all his descendents. So If this my table
Empname|Revenue
David|100
James|25
Terry|30
this is what my hierachy shows
--David(155)
---James(25)
---Terry(30)
Now this is working perfectly fine and this is how users want it to be. To roll up the revenue for all the descendents uptil the top level.
The issue is, users also want to see what revenue David contributed. Because, as per the above example, when they try to add 25(James) + 30(Terry), it comes to 55 and the revenue contributed by David (100) becomes implicit and David straightaway shows 155. So they want to have a small pop up or any other column in the report which bifurcates David's revenue with others just to add more sense to David's revenue of 155.
Is there any workaround which could be done in the same report or do I have to create a separate detail report ?
Thanks,
Ronny

Thanks Dpka, I did exactly that, there is a small issue. Let's say my hierarchy is (I have just dded one more level under David). So James and Terry reports to Thomas and Thomans reports to David.
--David(165)
----Thomas(65)
------James(25)
------Terry(30)
David is the top level and Thomans the next level. Now when I click on David, it takes me to the target report and shows me the revenue as expected but when I click on either Thomas, James or Terry, it doesn't take me to the target report. At the bottom left it shows me an error. This is what the error is
Message: 'getLevelInfo(...)' is null or not an object
Line: 1
Char: 11142
Code: 0
URI: http://wmdwm100a.midlandls.int:7001/analytics/res/b_mozilla/answers/selectionsmodel.js
So It is working only for the top level managers whose doesn't have any anscestor. Any ideas why is tha so?
Thanks,
Ronny

Parent child relation in OBIEE -RPD Issue

Hi,
I created a star schema by taking two tables . Now i want to establish parent-child relation ship .
Now by clicking create logical dimension ----->Dimension with parent-child hierarchy ,the member key is not found.Pls correct me where i went wrong .
Thanks-Bhaskar

I know you said you have primary key defined already but just to make sure, can you follow these steps:
1) Double click on dimension table
2) go to tab 'Keys'. check if your primary key is defined there.
3) If not, in 'Key Name', type in the key name
4) select the primary key(column) in 'Columns'.
5) Click OK.
and then try to create hierarchy by following these steps:
1) Right Click on the dimension table
2) Create Logical Dimension -> Dimension with Parent-Child Hierarchy...
3) Click OK (if you are OK with default values)

Problem with saving Parent - Child View Objects in ADF 11g.

Hi Every one,
I have a requirment, something like I will be displaying some data on my jsff screen based on one Transient View Object. Whenever user clicks on Save button, I have to do following steps in my AMImpl.
-> Preapre dynamically Parent View Object Rows based on some logic
-> Prepare dynamically Child View object Rows and invoke insertRow method on respective child view object.
When I say commit() First Parent ViewObject data need to be saved and then Child View object data has to be saved. I am having Parent - Child Key relation ship btw these two ViewObjects. Some how I am populating the Parent Primary key in the Child View Object. Please suggest me If there is any other alternative to this.
Thanks

I got the solution, Enabling the check box option for Master - Detail Entity association (CompositionAssociation -> Cascade Update Key Attributes) resolved the issue.
Thanks

OBIEE 11g - Navigation in Parent Child Hiearchy not working

Hi All,
I have a employee parent child hierarchy and I want to show revenue for each employee in the report. I have modeled my revenue as a measure like case 4 shown in the following link
http://www.rittmanmead.com/2010/11/oracle-bi-ee-11g-parent-child-hierarchies-multiple-modeling-methods/
So for example this is my report ,
--David (30)
---Sandra (15)
-----Joe (10)
Joe'e revenue is 10, Sandra's is 5 (showing her 5 Joe's revenue) and David's is 5 (showing his 5 Sandra's revenue)
Issue :
Now what I want is to provide action link on the revenue column so that when user would click on revenue for any employee it would direct them to a detail report showing the bifurcation.
For ex, I want that when user click on 15 which is Sandra's revenue, he would be redirected to a detailed report for Sandra and similary for Joe and David
MY ISSUE IS that the navigation is NOT working for sandra and Joe. It is only working for David (who is the ancestor of sandra and Joe). When I click on 15 to see sandra's detail report, it doesn't do anything and in the bottom left corner of the browser status bar below I see an ERROR saying
(same for Joe but David work's fine)
Message: 'getLevelInfo(...)' is null or not an object
Line: 1
Char: 11142
Code: 0
URI: http://localhost:7001/analytics/res/b_mozilla/answers/selectionsmodel.js
Why is that happening? Is that because I have modeled the revenue as an measure and not attribute. Is navigation not possible in this case?
Anybody has any solution or workaround for this, it will be highly appreciated.
Thanks,
Ronny

Ok, so let me explain this in detail and give the structure of my tables and the data,
There are three tables.
1.Parent Child relationship table - pctable
2.Closure table which OBIEE creates through a script - reltable
3.Fact table which contains the revenue - facttable
This is the data
pctable
personid | managerid
David | NULL
Sandra| David
Joe|Sandra
reltable
memberkey | ancestorkey |distance |is_leaf
David|NULL|NULL|0
David|David|0|0
Sandra|Sandra|0|0
Joe|Joe|0|0
Sandra|David|1|0
Joe|Sandra|1|1
Joe|David|2|1
facttable
personid|revenue
David|5
Sandra|5
Joe|10
and my joins conditions are, I join pctable to reltable and then reltable is joined to facttable like this.
pctable.personid = reltable.ancestorkey
reltable.memberkey = facttable.personid
and then in the report, when I pull up the pchierarchy build from pctable and revenue , I get as below and like I said, when I click on Sandra to see the revenue she contributes, I am not able to navigate. Can you let me know what modifications needs to be done?
---David(20)
----Sandra(15)
------Joe(10)

Parent-Child in XML Publisher

Hi,
I am working on a report which requires a parent child relationship.
There are two tables STG1 and STG2
STG1 STG2
30012 1
2
30040 1
For each value in STG1 there might be more than one value in STG2.
After printing the 1st valuesin STG1(30012), the report should print 1 & 2 in STG2(for 30012) and then should go to STG1 (30040) and then print the value 1(for 30040) under it.
Instead after printing 1st values in STG1(30012). the report is printing all the values in STG2 and then going to 30040 and it is not pringint the 1 for 30040.
Could some one help , how to resolve the issue.
Thanks and Regards,
BALU

Can you show the XML from the data source?
I am missing something in what you wrote:
There are two tables STG1 and STG2
STG1 STG2
30012 1
2
30040 1

Sub Total value is empty in parent child hierarchy pivot table

Hi All,
I am using obiee 11.1.1.6.2 in Test environment. Is it a known issue/bug for 11.1.1.6.2 to show empty/blank values for sub total when using parent child hierarchy pivot table. The sub total for parent value is showing but sub total for child value is coming blank. However, in 11.1.1.5.0, we do not have any issue with this.
Is it a known bug in obiee 11.1.1.6.2?
Thanks,
Sushil

Yes it is a known bug...
Thanks.

Inspection for Parent Child Relation

Hi
We are producing Mat.A from Mat .B and you want to copy the results from Mat.B .
Both materials are batch managed.
The requirement is - At the inspection for Material A , want to use batch derivation to copy results of Mat B (Parent Child Process)
Please Guide ..
Please schare Doc if available ..
Mayank MEHROTRA
Or in other words..
Whether its possible to transfer the characteristics values of the batch from parent materia (MOM Materials)l to Child Materials
Edited by: Mayank MEHROTRA on Jul 30, 2010 2:19 PM

Hi Mayank,
We had the same issue in one project. What we did, we develped a z- transaction and program for that.
We had child batches, for eg, 1234561,1234562,1234563,1234564. here the mother batch is 123456. so we recorded value for this mother batch in MSC1N. In developed z transaction, we had a field called "mother batch" and next two fields as "from child batch" and "to child batch". So make entry in these fields and execute. Data will be populated automatically.
Sit with a good ABAPer, he will be able to develop the same.

Navigation in Parent Child Hiearachy is a bug in OBIEE 11.1.1.6 ?

Hi All,
Please look into one of my earlier posts
OBIEE 11g - Navigation in Parent Child Hiearchy not working
One of my friends Ram told me that this is an Oracle Bug in 11.1.1.6. It's I just wanted to know if anybody has faced the same issue and reported this as a bug in Oracle. Unfortunately, i don't have the privileges to log a bug or see the bug information, can anybody please provide any information on this ?
Thanks,
Ronny

Hi,
Bug 14406555 : 11.1.1.6.2BP1 UPGRADE : ACTION LINK INTERACTION FAILS WITH GETLEVELINFO ERROR
FYI: MOS
What actually did happen?
After the upgrade, when they expand the parent-child hierarchy and click on the measure column to navigate through the Action Link, nothing happens and they see error in the IE browser at the bottom - Message: 'getLevelInfo(...)' is null or not an objectLine: 1Char: 11175Code: 0URI: http://nyfsqla105.ny.fw.gs.com:9704/analytics/res/b_mozilla/answers/selectionsmodel.js It does not show any error in FF but it does not do anything. Inspite of checking "Do not display in a popup if only one action link is available at runtime" for Action links, it does show pop up after the upgrade.
Thanks
Deva

IPCC Parent Child Autoconfiguration Issue

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