IPhone 3GS stop syncing at step 2 after ios6 update
I am currently trying to swap my friends phone from a iPhone 3GS to the new iPhone 5. After updating all the software (which he had never done) and leaving it overnight it had updated to the new ios 6.0.1. We did this so we can use the contacts on iCloud then simply transfer them over with the new device. After waiting for it to update and install we realised that it had deleted all of the content and contacts. We only need the contacts back as it is a important business phone. I have clicked in the advanced settings in iTunes and only clicked on restore contacts but every time I go to sync the phone it gets stuck on the contacts part.. I have left it for hours and am now pulling my hair out over this. Can anyone shine some light on this situation so we can get the new phone up and running.
Many thanks
Brad
Hello ghere, Luv2day.
The following Knowledge Base article offers up some great steps to follow for issues backing up your iOS devices:
iOS: If you can't back up or restore from a backup in iTunes
http://support.apple.com/kb/TS2529
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.
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Thank yougabrielafromwebster wrote:
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