IPhone 5 excessive data usage recently?

I have never come close to using my 4gb data plan but in the last week, my phone is using (receiving) nearly 1gb of data a day. While at home and work i'm on wifi which leaves the minimal driving time in between on a LTE network.  AT&T said they had a meeting with Apple and that Apple is aware of a data leak. I replaced my iPhone and the same thing. Any suggestions?

I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

Similar Messages

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    I got an iPhone 5 in June of 2013, and the billing period after I got it, I went over my data usage for the first time ever (I have been an iPhone user since 2010). I thought that it was just because I had been working out at a camp that got poor reception and had been using as much as I always did. However, in the subsequent months, I have racked up data overage charges every month, and since October, it's been several gigs over my plan. I have a 4gb plan with AT&T that I share with my parents (I am a college student), and they don't use hardly any data. As I am a nineteen-year-old, I admit that I do spend a lot of time on the Internet and use a lot of social media (Facebook, Twitter, Instagram, Vine, Snapchat, etc.), and I have always used a lot more data than my parents, but I don't think I'm doing much more than I did when I still had the iPhone 4 and 4s. I haven't gotten a chance to call AT&T yet to see what they have to say about it, and, unfortunately, my school is in the middle of nowhere and my hometown doesn't have an Apple store anywhere near it so I don't think I'll be able to get to a genius bar any time soon, but I've done a little research and found some threads here that mention problems with the iPhone 5 and data usage. Most of these threads seem to be related to Verizon or are from iOS 6 (and my phone is updated to iOS 7.0.4, which is the latest update at this date), and I wondered if it was still a problem for people.
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    I'm about to reset my phone and see if that does anything, but I would really appreciate it if someone could help me out here.
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    I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
    If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

  • IPhone 5 excess data usage

    Hi, we have purchased an iphone 5 plan with telstra for my daughter and in the first 4 days of plan, excess data of 7GB was recorded! I contacted Telstra and they have for a once time only waived the excess charges and data was turned off, no more data was used for month. This month, first day my daughter used 100 mb of 1GB of data allowance! I asked what she was doing and she  accessed only afew websites to check when she was working which should be a few kb of data. Data has been turned of again. We are frightened to use internet on iphone 5.
    My Samsung Galaxy 2 with Vodaphone I leave data on all the time and look at webites and use a few apps which need to be connected to data and have used in the last 10 days 18mb!
    We are taking daughter's phone into telstra and will talk to them about either the phone or their system.
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    There are numerous wifi problems with iOS 6.  It's possible that your daughter's phone is switching from wifi to cellular and she is not noticing that.  Still, that's a lot of data, so there might be something else going on.  Search this forum for threads about excess data usage.  There's a lot of info.  Also, look at the threads listed to the right under "More Like This".

  • IPhone 5 - Excessive data usage and data "bleed"

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    There's something wrong. Have you tried the 4 Rs basic troubleshooting steps?
    Restart:
    1. Press and hold the Sleep/Wake button until the red "slide to power off" slider appears, and then slide the slider.
    2. Press and hold the Sleep/Wake button until the Apple logo appears.
    Reset: Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Note: You will not lose any data
    Restore from backup
    Restore as new
    http://support.apple.com/kb/HT1414
    This article is about battery life, there are a few tips about data usage as well.
    http://www.apple.com/batteries/iphone.html
    Data settings & usage
    http://support.apple.com/kb/HT4146
    If all failed, make an appointment with the Apple genius at your local Apple Store and have them evaluate.

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  • IPhone 5 excessive data usage - possible fix

    I, like many customers here, have had a major increase in data usage with the iPhone 5. In fact I blew through 1.3 gigs of data in just a couple weeks even though I use wifi 80% of the time.
    A couple days ago I restored my phone to its factory settings through iTunes, which installed a fresh version of iOS 6.0.1. This seems to have cured the problem with data and wifi. When I got the iPhone 5 I had restored it from a backup which was from my iPhone 4. Somehow installing a fresh version of iOS 6 on my phone has fixed the problem.
    I’m guessing there is a glitch when installing an iPhone 4 backup onto a iPhone 5.

    Did you lose anything in the process of doing that? Any tips? Appreciate the help in advance.

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  • Iphone 5 excessive data usage

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  • How can I reduce excessive data usage?

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    On my iPhone 4 running iOS 6,  Settings > General > Usage quotes the installed size of the apps not the data usage. I've just installed the Onavo Count which claims to record data usage of each app so one can see which the greedy ones are.

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    brsedu wrote:
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    Chittoo wrote:
    1. Whether the usage in the phone matches the cingular.com records
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    2. Whether wifi adds to the usage and why
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        Thanks for filling us in on the details, dejerru. With the new phones, some settings are definitely different but can be changed to provide you with more options to manage your usage. Let's start by going into Settings > Cellular and scrolling down. What are some of your highest data usage apps listed? You can turn cellular data off for apps you only plan to use from WiFi to avoid the phone switching to cellular when dormant or WiFi signal gets weaker. Also, do you use the Facebook application or watch any videos?
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    Follow us on Twitter www.twitter.com/vzwsupport

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