Iphone 5s phone and voice mail issues

phone app keeps freezing and the voicemails i receive cannot be listened to as the play button is greyed out. I have just started this in the last week for no obvious reason.
I turn it off and on and I am on the latest software. It is a real pain as I have work calls coming through to this phone and I can't hear the message without dialling into my voicemail manually a la 1990.
Apart from reinstalling the phone software any suggestions? I have deleted all my old voicemails and deleted voicemail in case that helped but no change.

"Apart from re installing the phone software any suggestions?"
The guy asked this. When it comes to voice mail the only way to re-install the software is to do a restore.
Now this is where you maybe getting lost.
"If you're not wanting to do a restore try doing a two button reset by pressing and holding the sleep/wake button (power button) at the same time until the phone shuts off"
Now I am being smart and I'm done arguing with you on here.
I am right in what I was trying to get across.
-Being Smart

Similar Messages

Unity Connection Voice Mail Issue

Hi,
I have a weird Unity Connection Voice Mail issue and would appriciate any help i can get. Many thanks in advance.
I have Unity connection 7.0 and CUCM 7.0 integrated in a lab enviroment and here is what happens.
When I place a call internally say from 2001 to 2002, things work as expected, 2002 rings and it goes to voicemail where I can leave voicemail and listen to it from 2002.
However, if I place call from the PSTN to the same number 2002 (or any other number in other sites etc) the call again rings in 2002 and goes to voicemail, unity cnx plays the greetings for 2002 and says record your message as usual. Everything up to point is fine, then when the time on the PSTN phone is showing around 14 seconds into the call unity starts playing, "to send this message press one", if I press one nothing happens.
I have rebuilt unity and cucm, even just configured the bare minimum in the lab and still getting the same result. I tried calling from E1 connection and T1 connection but with the same results.
I have run out of ideas...
===============================
Here is a call trace from an internal call:
CallData, 1, CallerId=2003, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=8B7859FD6C16417A9A07F507418DD25B, CallerName=, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 2003, AttemptForward
State, 1, 2003, State - AttemptForward.cde!Dummy
State, 1, 2003, Event is [NULL]
Application, 1, 2003, PHTransfer
State, 1, 2003, State - PHTransfer.cde!LoadInfo
State, 1, 2003, Event is [TrueEvent]
Application, 1, 2003, PHGreeting
State, 1, 2003, State - PHGreeting.cde!PlayGreeting
Display, 1, 2003, Call answered if needed
Display, 1, 2003, Playing greeting for Subscriber: hq2
Display, 1, 2003, No DTMF received
Display, 1, 2003, Playing greeting for Subscriber: hq2
State, 1, 2003, Event is [RecordMsgEvent]
State, 1, 2003, State - PHGreeting.cde!RecordMsg
State, 1, 2003, Event is [NULL]
State, 1, 2003, State - PHGreeting.cde!RunEditMsg
Application, 1, 2003, -->MessageEditing
State, 1, 2003, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 2003, Event is [EditMessageMenuEvent]
State, 1, 2003, State - MessageEditing.cde!PlayEditMenu
State, 1, 2003, Event is [HangupEvent]
State, 1, 2003, State - MessageEditing.cde!CheckMsgLength
State, 1, 2003, Event is [ManyEvent]
State, 1, 2003, State - MessageEditing.cde!SendMsg
State, 1, 2003, Event is [TrueEvent]
State, 1, 2003, State - MessageEditing.cde!ConfirmSend
State, 1, 2003, Event is [HangupEvent]
Application, 1, 2003, <--MessageEditing
State, 1, 2003, Event is [HangupEvent]
Display, 1, 2003, Idle
Display, 1, , Dialing (MWI) '2002'
Display, 1, , Idle
and here is a trace from an external (PSTN) call
Trying 142.100.64.13, 5000 ... Open
CallData, 1, CallerId=911, CalledId=2002, RedirectingId=2002, Origin=16, Reason=4, CallGuid=CA3DFD90846C4FE7B0D68298A7698287, CallerName=PSTN Emergency, LastRedirectingId=2002, LastRedirectingReason=4, PortDisplayName=PhoneSystem-1-001
Application, 1, 911, AttemptForward
State, 1, 911, State - AttemptForward.cde!Dummy
State, 1, 911, Event is [NULL]
Application, 1, 911, PHTransfer
State, 1, 911, State - PHTransfer.cde!LoadInfo
State, 1, 911, Event is [TrueEvent]
Application, 1, 911, PHGreeting
State, 1, 911, State - PHGreeting.cde!PlayGreeting
Display, 1, 911, Call answered if needed
Display, 1, 911, Playing greeting for Subscriber: hq2
Display, 1, 911, No DTMF received
Display, 1, 911, Playing greeting for Subscriber: hq2
State, 1, 911, Event is [RecordMsgEvent]
State, 1, 911, State - PHGreeting.cde!RecordMsg
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!RunEditMsg
Application, 1, 911, -->MessageEditing
State, 1, 911, State - MessageEditing.cde!CheckMsgMenuOpt
State, 1, 911, Event is [EditMessageMenuEvent]
State, 1, 911, State - MessageEditing.cde!PlayEditMenu
State, 1, 911, Event is [HangupEvent]
State, 1, 911, State - MessageEditing.cde!CheckMsgLength
State, 1, 911, Event is [NULL]
Application, 1, 911, <--MessageEditing
State, 1, 911, Event is [NULL]
State, 1, 911, State - PHGreeting.cde!AfterMsg
State, 1, 911, Event is [NULL]
Display, 1, 911, Idle

Sounds like one way audio from PSTN to your Unity Connection, couple of things to check:
1. ensure your protocols are bound properly on the GW, i.e. SIP/H323/MGCP
2. Make sure IP routing is OK between Unity and the voice gateway
HTH,
Chris

After I updated user for i phone 4 s iCloud password is no way I can not phone and e-mail address has been blocked. I did not bring the solution to Turkey APPLE chief BILKOM is forgotten the password and e-mail address in the e-mail address asking for hel

After I updated user for i phone 4 s iCloud password is no way I can not phone and e-mail address has been blocked. I did not bring the solution to Turkey APPLE chief BILKOM is forgotten the password and e-mail address in the e-mail address asking for help from you I will make the iphone does not open e-mail address associated with it @hotmail.com mail to this address icloud iphone phone's password is forgotten, I want to thank you in advance for your help tell a method of opening up again.
<Email Edited by Host>

Welcome to the Apple Community.
I have asked for your email address to be edited out. Posting your address in an open thread is a sure way to be bombarded by unwanted email, remember it will be here long after you have resolved your problem, for automated detection software to find.
If you want people to contact you, enable others to see your email address in your profile.
This feature has been introduced to make stolen phones useless to those that have stolen them.
However it can also arise when the user has changed their Apple ID details with Apple and not made the same changes to their iCloud account/Find My Phone on their device before upgrading to iOS 7.
The only solution is to change your Apple ID back to its previous state with Apple at My Apple ID, verify the changes, enter the password as requested on your device and then turn off "find my phone".
You should then change your Apple ID back to its current state, verify it once again, delete the iCloud account from your device and then log back in using your current Apple ID. Finally, turn "find my phone" back on once again.
Apple Topluluk hoş geldiniz.
Ben düzenlenebilir için e-posta adresi için istedi. Açık bir konu adres gönderme istenmeyen e-posta ile bombardıman bir emin yoludur, bulmak için otomatik algılama yazılımı için, size sorunu giderilmiştir sonra burada uzun olacak unutmayın.
Eğer insanlar sizinle iletişim istiyorsanız, başkalarının profilinizde e-posta adresinizi görmelerini sağlar.
Bu özellik onları çalıntı olduğunu bu işe yaramaz çalıntı telefonları için getirilmiştir.
Ancak aynı zamanda kullanıcı Apple ile Apple ID ayrıntıları değişti ve iCloud hesabı için aynı değişiklik yapmamış ortaya çıkar / iOS 7 yükseltmeden önce cihaz üzerinde My Phone bul olabilir.
Tek çözüm My Apple ID de Apple ile önceki durumuna geri Apple ID değiştirmek için, değişiklikleri doğrulamak cihazınızda talep olarak, şifreyi girin ve sonra kapatın "benim telefon bulmak".
Daha sonra tekrar bugünkü durumuna Apple ID değiştirmek gerekir, bir kez daha doğrulamak cihazınızdan iCloud hesabı silmek ve daha sonra mevcut Apple kimliği kullanarak oturum açın. Son olarak, geri bir kez daha üzerinde "benim telefon bulmak" açın.

IPhone and Mac Mail Issue

I recently got an iPhone 4 and I have had a Mac for a while. I love Apple's mail app and use it daily! I ran into a problem with my new iPhone though, the email accounts wouldn't "sync". I realize that this is because they are POP3 accounts. Does anyone have a step by step directions to import that email into a gmail, but have it act like the gmail wasn't there? (AKA It would import messages from Windstream thru gmail to my phone, and when I reply it goes back thru my windstream email. It would also "sync" the email account with the one of my Mac.) Thanks in advance!

Check the "Import your email and contacts from your old address" section of this "about gmail" article:
http://mail.google.com/mail/help/intl/en/tips.html

Jabber for Windows client Voice Mail issue

hi, cisco guys
    i have a collaboration test for my customer in resent days.
    the follow picture is the topo of my test system
   1. cucm1 use ICT non-GK trunk to connected with cucm2 and the ip phones with dn 56xx registered on cm1
    the iphones and jabber clients with dn 54xx registered on cm2
   2. cm2 intergrated with Unity Connection server and Cups server
       the version of cm1 and cm2 and unity connection is 8.6.2-21900
      the version of cups is 8.6.4
3. the issue occurrenced when the ip phone user 5412 call to 5411 but no answered, user 5412 sent a
      voice mail to user 5411，only MVI of the ip phone 9951 with dn 5411 turned on but jabber client wihtout any prompt message
      but when the user 5665 which registered on cm1 called user 5411 and sent a voice mail , status in normal,
      mvi turned on , the jabber client also can recived the prompt message and the the vocie mail could be played on the jabber client
      what's the issue probably be caused by & how can i solve it
      need your help!!!!

I don't know if you have a specific subnets permitted in the CUPS ACL
This is dangerous and incorrect guidence. The Incoming ACL allows the addresses defined to bypass authentication. In other words, I could impersonate your CEO if I wanted to. There are only two common use cases where doing this is appropriate: 1) the CUxAC server IP; or 2) older versions of CCX where CAD didn't support DIGEST authentication.
As for the original question: your English is difficult to understand. Is the following problem statement accurate?
When 5412 on CM2 leaves a voicemail for 5411 on CM2, the MWI is lit for 5411 but Jabber does not reflect the waiting message?
If this is accurate, is the message also shown in the Web Inbox? https:///inbox
The serverIP should be the CUC server defined in the voicemail profile on CUPS for the user who owns 5411.
Please remember to rate helpful responses and identify helpful or correct answers.

How do I create MP3 files on my new iphone from old tmobil voice mail msgs?

Hello! >>> iPhone master techies......... help~!~ I'm an "X" TMobil customer who recently switched to ATT and purchased an iPhone 3G. I forwarded 20 voice mail messages from my old TMobil phone to my husbands TMobil phone before having it disconnected and switching the sim card over, as salesman I bought phone from at ATT store said I'd lose them all if I didn't do this. They're ''THAT'' important to me to save, my grandbaby's messages, too dear to ever lose.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Question: I was told by a manager at an APPLE store "to turn the voice mail messages now on husbands tmobil phone into mp3 files", which could then be downloaded to my iphone [as sound bites??]. Does anyone know how this is done and if so, can you PLEASE tell me how to do this? If you need more of what the manager at Apple said to me, I'll continue with that, just ask.

it's an iPhone specific question to me > regarding _my new_ iPhone.
sorry if this wasn't the right place to put the inquiry but for a new person trying to figure this phone out, it's pretty confusing. I'd invite anyone to try to get info [from any number of sources] with any luck or help.
having said all that, I thank you for this post, if nothing else, I can call them and see how much to have them do it. doesn't seem an unusual request should be pretty straight forward and easy to do if you're in the know, I am not.

Incoming calls to my iphone go straight to voice mail after 1 ring

Can anyone help?

Check,
Settings > Phone > Call Forwarding > It should be set to off - is there anything set here to automatically forward incoming calls?
if it is set to off, and all settings under control of your network provider are normal then it should work just fine.
For my network, the number of rings that it does before diverting to voice mail is also set by my network provider and is not something which I can change.

Unity 4.0 - Call Forwarding and Voice Mail

Here is the situation:
We have a DN (5301) that is not associated with a Unity mailbox but is on a 7970 phone. This extension is an "on call" number that is always forwarded to a technicans phone (local 4 digit ext or cell phone).
When a person calls 5301 I want the voicemail of the final destination to answer.
For instance if I had 5301 forwarded to 2000 - I would want 2000's voicemail to answer.
Is there a way to set this up?
Thanks in advance.
Jeff

Hi Jeff,
Sadly this cannot be changed until Unity 5.x (the ability to choose "Last Redirecting Number" in not available in any other Unity version);
Here are the Unity 5.0 release notes;
Route Forwarded Calls by the First or Last Redirecting Number
Cisco Unity supports the option of routing calls based on either the first or last redirecting number when a call is forwarded to Cisco Unity.
Note the following:
This option requires Cisco Unity-CM TSP 8.1(2) or later.
This option is not supported by integrations through PIMG units.
This option can be changed through the Advanced Settings Tool (AST), which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/release/notes/501curelnotes.html#wp507371
Call Information Exchanged by the Phone System and Cisco Unity
The phone system and Cisco Unity exchange call information to manage calls and to make the integration features possible. With each call, the following call information is typically passed between the phone system and Cisco Unity:
â¢The extension of the called party.
â¢The extension of the calling party (for internal calls) or the phone number of the calling party (if it is an external call and the phone system supports caller ID).
â¢The reason for the forward (the extension is busy, does not answer, or is set to forward all calls). There is also a reason code for Direct Calls.
Cisco Unified Communications Manager SCCP and SIP trunk integrations can also provide the following call information (the choice of first and last redirecting number is set in the Advanced Settings Tool, which is available in Tools Depot):
â¢Called number
â¢First redirecting number
â¢Last redirecting number
Note Cisco Unity can use either the first redirecting number or last redirecting number, depending on the setting in the Advanced Settings Tool, which is available in Tools Depot.
http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudg060.html#wp1040786
If this was just a one-up type of setup you can configure a Voicemail profile (in CCM) for 2000 and apply it to 5301 that will allow this type of Call Forward to 2000's mailbox. The fact that you need this for Multiple Tech's will not work. Is there any way the Techs could use a Shared Line? Then these solutions could be adapoted.
Or in Unity set up Alternate Extensions so that User A is an Alternate Extension for User B etc. Sharing a Cisco Unity Voice Mail Box between Two or More IP Phones
Configure Alternate Extensions
Open the Unity System Administrator web page.
Navigate to the subscriber's profile. Select Subscribers > Find and Select a Subscriber > Enter Subscriber Information then click Find and click the Subscriber's name for the subscriber that owns the primary phone (2000).
When the subscriber page comes up, select the Alternate Extensions option and click Add.
Enter the alternate extension number (in this case 5301) and click the Save icon.
From this good Unity doc;
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_configuration_example09186a008015ceec.shtml#steps
Hope this helps!
Rob

Huge Network and Voice quality issues with Xperia T2 Ultra Dual

Same problem here after one month.
Voice cracking can't hear other party while having full signal strength.

Hi @Mayur9 Go to Call settings -> General -> and disable the "Slow talk option" if it is enabled. If the issue persists, boot your device in Safe mode to check what happens: http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008 Also I suggest you to first run a backup of the device information like this: http://talk.sonymobile.com/t5/FAQ/Backup-amp-Transfer/m-p/407253#U407253 Try performing a system repair using PC Companion: http://support.sonymobile.com/gb/tools/pc-companion/ This will factory reset your phone and erase all data. You might need tocharge your device for about 1-2 hours before so the device has at least 80% battery. Make sure the device is not connected to computer or laptop and turned off (sometimes you have to press power button and volume up until the device vibrates 3 times or on some devices you have to press the small button near the SIM tray or on the back of the device). Start PC Companion and select Support zone then Update my phone/tablet then in Blue Repair my phone/tablet and follow the on screen instructions - When prompted connect your phone still switched off holding volume down or back button - This should start the repair or reformat process. If you are using Windows 8/8.1 or a 64bit operating system then adjust the settings for PC Companion and run in compatibility mode and chose Windows 7 or XP. I hope can be useful. I'm at disposal for any question. Best Regards,

HT2515 Does iChat work with other users that are on other types of smartphones? or only Mac phones and Mac mail, contacts, etc?

Does iChat work with other users that are on other types of smartphones? or only Mac iPhones and iMac Mail, Contacts, etc?

Hi,
The Messages Beta will Send iMessage to iPhones (Messages replaces iChat)
iChat can SMS to phones
It needs the computer to be listed as if it in the United States and contacting a Phone that is on a Carrier in the United States that is accepting SMS forwarding from AIM
You list the Buddy as AIM and then +plus their number as in +123456789
The computer can be made to "think" it is in the United States in System Preferences > International (or Text a Language in Lion) then Formats tab.
The Phone has to be a US phone with all the trimmings about AIM's SMS forwarding.
11:14 PM Monday; February 20, 2012
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 iMac 2.5Ghz 5i 2011 (Lion 10.7.3)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
"Limit the Logs to the Bits above Binary Images."  No, Seriously

I have been given 5 new iPhone 6 phones and none of them can hold a charge and the latest one cannot charge at all

When I bought my iPhone 6, the phone was great, but now the phone has given me many problems. I’ve gone to the Apple Store 5 times already with the same problem and every time they just give me a new phone. My first problem was that the phone stopped charging. I took it to the Pentagon City Apple Store in Arlington, VA and my phone was given a diagnostic. After the diagnostic, my battery was said to be good and my phone was then replaced. After my phone was replaced, the second phone would drain fast and go from 100% to 20% in about 2 to 3 hours of light to regular usage (web surfing, facebook, spotify, soundcloud) while connected to Wifi and the battery would charge very slowly. After about a week of this, I returned the phone, and told the “Apple Geniuses” at the store about the problem and was given a diagnostic and a new phone.
Every time I go, I am told about closing apps out (which I always do), turning location services off until I need them (which I do), and turning the screen light brightness down (which I turn more than halfway down). The problem of the battery draining fast and the slow charging persisted with the third phone and I eventually took the phone back to a new Apple Store in Towson, MD yesterday. A diagnostic was run on my phone and I was given a new phone and a new charger. My phone worked perfectly like when I originally purchased it. Then later last night it stopped charging just like my first phone did. I took it back today, a diagnostic was run on my phone, and I was given a new phone. Every time I went to a store, I was told by the “Apple Geniuses” that this was the first time that they heard about this problem, which I found hard to believe because I heard at least 30 different people come in with similar problems each time I was in the store. When I left the store today my phone charged for the 1st 30 minutes. However, I took the phone off the charger to make a call and now the phone will not charge again.
After talking to a few people on message boards, I am convinced that the problem is a virus within the IOS software update around the 8.1 through the 8.3 release. I want to know if there is a way to go back to the 8.0.1 software? That way, I don’t keep having the same problems. I have had every iphone since the iPhone 4, and have been pleased with the product thus far, except for my current problems. However, if the problem cannot be taken care of expeditiously I will be forced to go to buy a Droid. This is very time consuming having to spend 1 to 2.5 hours in the store and is costing me money because of gas, 20 to 25 minutes driving there and 20 to 25 minutes driving back home each time and having to pay to park when I go to the one in Arlington, Virginia.

adkennon wrote:
And maybe you don't talk to too many people but I've been on many forums on different websites where people have had similar problems and a lot of people in the store were having battery problems where they were draining too fast. What I learned is that all the people who did not download the updates are good. There phone is working the same. The people who have, they're having battery problems
I have downloaded every update and my battery life is better than any previous iPhone I have ever owned. I see posts from hundreds of people every day, and this is not a commonly reported problem. While there are a few random reports of battery problems, it is no more than I have seen for any other model or any other version of iOS in almost 8 years. Usually problems of rapid battery drain can be traced to bad apps (FaceBook is the worst offender) or corrupt data being synced from iCloud or other sources (gmail, Windows Live, Yahoo, etc).
The simple test is to restore the phone as New. Do not create any email accounts. Do not install any apps. Do not enable FaceTime or iMessage. Do not enable Twitter or any other social networking app. Use it for a day and check the battery usage. You will find that it is working well.
And also see this: http://www.overthought.org/blog/2014/the-ultimate-guide-to-solving-ios-battery-d rain. It is the best treatise I have seen on the subject of battery usage.

HT1937 tried to purchase an app from my iphone 4G phone and I wasn't able to do so because when it took me to the Terms and Conditions screen where there was 54 pages, there wasn't a section or button to accept the new terms at the end of the 54 pages.

I have an iphone 4S and I wasn;t able to purchase an app for it because I wasn't able to accept the new Terms an Conditions section. When I reched the last page of the Terms and Conditions, there wasn't an accept button or section, therefore I wasn't able to complete my purchase. Please advise.
Thanks
Vernel

Hi vernel,
Welcome to the Support Communities!
First, I recommend restarting your phone and then resetting if it's still not working:
Restarting your device
Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
Press and hold the Sleep/Wake button until the Apple logo appears.
Note: Reset your device only if you are unable to restart it.
Resetting your device
Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
Below are the full articles:
iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting
http://support.apple.com/kb/ht1430
If you can access your home screen, I also recommend verifying that cookies are not blocked and private browsing is turned off in Settings>Safari:
iPhone User Guide - Safari settings
http://help.apple.com/iphone/7/#/iph3d7aa74dc
Cheers,
- Judy

Lumia 925 disabled mike and voice recording issues...

Dear Nokia Team
It has been a unpleasant experience dealing with the Nokia Care centre.
I have not got any solution for the complaint registered. Its been over 45 days now.
Inspite of escalating the matter several times i have not got any response
and solution from the concerned team. Its a horrible experience and i wouldnt recommend nokia to anyone henceforth.
The problem of Out going audio on loud speaker mode and voice recording has
been not functioning after 8.1 Update and this has been a common problem
with lot of 925 users. This problem has occurred due to some issues in the
mother board of the device.
And is within the scope of warranty terms and conditions.
As highlighted by several lumia 925 users, this is a common problem with this intrument.
The handset is under normal wear and tear conditions and still i have been
denied any service under warranty.
This is absolutely unprofessional attitude from the Nokia team.
Henceforth, i would be compelled to highlight this matter to social media
followed with legal complaint.
Its been a non satisfying and unhappy experience dealing with Nokia.
I would be escalating this matter.
Thanks for such a great service !!

hi mate we are a user to user forum only so cannot assist you here. u need to persist with your Nokia Care location and if they are not being helpful, then escalate the issue to head office of Nokia in your region.

Hunt Group and Voice Mail - How?

Hello,
We are setting up a Hunt Group (Line Group, Hunt List, Hunt Pilot) for call distribution. We don?t want to use the Attendant console for this, we just want the calls distributed. We need to send some calls and broadcast them to different phones. We have it working but we have a need that if no one answers to send the call to voicemail.
The way we have it configured right now?
Line Group:
Broadcast Distribution
2 Lines ? Client Phone Lines
Hunt List:
Line Group Above
Hunt Pilot:
Number & Information Configured
Hunt List Above
What we planned on doing was to take and add a second line group with a single number that is forwarded to voicemail. Then in the hunt list, if no one answers the fist group, go to the second. The problem is, CTI Ports and CTI Route Points don?t seem to be able to be added to the Line Group.
Someone suggested that I add a ?fake? phone and forward the line to voicemail. I tried that and when I call that number it goes to voicemail but when I add it to the Line Group it rings fast busy when it rolls to it.
Any ideas?

I did understand you do not want the attendant console, which is why I said similar but using AC.
The key thing in my earlier reply is that the last member of my hunt group is another CTI routepoint with another DN which is the actual directory number I use in Unity as an alternate extension, but it might be that this does not work for you.
For your case it might be something like:
On the xisting CTI routepoint configure the forward no answer to VM (this works today, correct?)
Then add another CTI route point to your hunt list and configure that CTI route point with forward all to VM.
Then setup Unity with the DN for the first CTI route point and add the DN of the second CTI route point as an alternate extension.
That way I believe it will go to VM directly when no huntgroup members are available, and go to VM if no answer.
Again, this works for me, with the only difference my line group contains AC users and is not broadcast, but the principle would be the same I guess.
But I might be misunderstanding what you are trying to achieve. If so, I am sorry for misunderstanding ;-)
Thanks,
Leo

Voice mail issue with CUCM or CUCME

Hi,
I want to know a basic information regarding voice mail configuration in CUCM or CUCME.
With the very basic configuration of CUCM or CUCME without any unity or unity connection, is it possible to have basic voice mail features with the system. Say, I have configured call manager server with voice gateway connected to PSTN. Now is it possible to have voice mail for the system without cisco unity or unity connection configured.
Same goes for CUCME. We have CME bundled router configured. Can we configure voice mail with unity express without having separate license?
Please help ,e to get the answer for this query.
Regards,
Sagar

Hi Amer,
Thanks for your help. Is this same for both CUCM & CUCME?
For welcome greetings, I have configured its-CISCO.2.0.2.0.tcl in the VG. Can you please guide me about basicAA.tcl script, i want to give it a shot.
Regards,
Sagar

Iphone 5s phone and voice mail issues

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