Iphone 6 plus screen frozen when downloading movies from itunes

My iphone 6 plus screen froze up when I tried to rent/download 2 movies on iTunes. I did not have enought free space to accommodate I guess, so instead I tried downloading it on my iPad since I had more storage space...but when I tried to rent it on my iPad instead, iTunes says I already rented it... Will I be paying for the two movies I rented since I dont have enough space to watch it? And how do I unfreeze my screen?

Hello there, Zara2aj.
When renting movies on your iOS device, the following Knowledge Base article explains where to locate it and the availability of that rental on other devices:
FAQs about renting movies from the iTunes Store - Apple Support
Where can I find movies that I rented?
Find your movie on the device you used to rent it. Follow these steps:
Mac or PC: Go to the Rentals tab in the Movies section of the iTunes Library.
iOS device: Go to the Rental tab of the Videos app.
Apple TV:
2nd or 3rd generation: Look in the top shelf of the main menu.
1st generation: Go to Movies > Rented Movies.
Where can I watch movies that I rented?
Mac or PC
iPhone, iPad, iPod touch (with iOS 3.1.3 or later)
iPod classic, iPod nano (3rd, 4th, or 5th generation)
TV using Apple TV
Watch your movie on the device you used to rent it. If you rented the movie on your computer, you can move it to an iOS device or Apple TV (1st generation). To do this, connect the devices and sync using USB. When you move a rented movie from your computer, it will disappear from your computer’s iTunes library. You can move the movie between devices as much as you want, but you can only have it on one device at a time.
If you rented the movie on your iOS device or Apple TV, you can’t move it to any other device.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

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Hi luvfshng33,
Thanks for visiting Apple Support Communities.
If you see an "error 499" when using iTunes for Windows, this troubleshooting tip can help:
"Error 499"
This alert occurs due to security software. Follow iTunes for Windows: Troubleshooting security software issues.
From:
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
All the best,
Jeremy

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Hello Omilee,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
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http://support.apple.com/kb/TS3297
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
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