Iphone freezes on restore

I'm trying to restore my iphone and it keeps freezing during the restore process at around 60%. I get the apple logo and then the progress bar stops a little over half way. The progress bar in itunes freezes at around 99%.
Can anyone help me get this fixed? Is there a way to erase the iphone and start from scratch?
Cheers,

Disable all security apps (firewall, antivirus/spyware, etc.) running on your Mac.
See this support article:
http://support.apple.com/kb/HT1808

Similar Messages

IPhone freeze after restore

I restore the iphone 2 days ago, and the itune try to download the 1.02 iphone firmware for restore, but it kept download ... showing like 110mb/97mb. ( suppose it will stop at 97mb, 100%).
So i turn to use another computer which had the firmware downloaded before, and after the restore of iphone, the iphone screen was freeze, i only can see the Earth, Slide for emergency....but i cannot slide the bar, and i cannot do anythings.
Anyone have this experience ? i try to restore a few times, but still freeze.

Try resetting the iphone. Press and hold the "off" button on top and the menu button on the front at the same time. Then turn the phone back on again using only the top button as usual. That may unfreeze it.

HT201210 iPhone freezing during restore.....

My iPhone 4 keeps freezing about 60% way through a restore, according to iTunes when the firmware is being updated. Any ideas how to fix? I have tried a different computer, disabling my security software etc. and still no luck :o( (Windows)

I was doing exactly what you suggested for hours prior to posting my question. I tried restoring, I tried restore/update over and over and it would always freeze between 25-75% through. I restarted my laptop 20 times, uninstalled and reinstalled itunes 4 times. Finally, today I was so frustrated that when I saw it freeze up one more time, I just pulled the power cord out of my laptop and walked away. An hour later I booted back up and set it to restore before I left the room and ....magic, it finally worked. Whether the unplug event had any real connection, I don't know.
If anyone does freeze during an update and has the "connect to itunes screen with the red itunes logo" stuck on their iphone screen, modular 747 is correct. Just keep trying the restore/update through itunes, but be prepared to do it non-stop for almost 72 hours like I did.

Iphone freezes during restore - should I re-install itunes?

I downloaded iTunes to a new computer today. I synced my iphone and then tried to update the software. Each time I go through this process however, it freezes at the same spot. I'm trying to restore my phone and I can't complete the process. If I delete iTunes and re-install it, will I lose all of the information that was synced? My last computer died and I'm unable to get old sync information off of that. I have no back-up calendar or contacts. Any suggestions?
I have been working on this for 3 hours now and I use my phone as my alarm clock and I am laughing at how I'm going to figure out how to get up tomorrow. Can someone call me? No. Phone won't turn on past the plug into iTunes logo. Maybe I should have just kept a landline, datebook and alarm clock. Please help!

Arafatsapey, dead wrong. The current iTunes for for windows is compatible with:
Windows System Requirements
PC with a 1GHz Intel or AMD processor and 512MB of RAM
Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, Windows 7, or Windows 8
64-bit editions of Windows Vista, Windows 7, or Windows 8 require the iTunes 64-bit installer
400MB of available disk space
Broadband Internet connection to use the iTunes Store
Above from:
http://www.apple.com/itunes/download/
Yudna, I would install the latest iTunes if not already installed
http://www.apple.com/itunes/download/

My iphone 4 is acting like crap right i can't even restore it everytime i try to reboot it my iphone freezes at the apple logo it is ******* to the point where i just want to smash it how do i solve this problem please help?

my iphone 4 is acting like crap right i can't even restore it everytime i try to reboot it my iphone freezes at the apple logo it is ******* me off to the point where i just want to smash it how do i solve this problem please help?

Don't worry, just follow these steps to fix iPhone stuck on Apple logo
=> First of all Start your Computer and then connect with Internet connection, now Download the latest version of the iTunes application
=> Now install the iTunes application in your System and connect your Device with computer via Data cable
=> Now connect your Device with iTunes application and then Tab on summary option, see in the left side bar of iTunes
=> Now Select restore option from iTunes and then confirm the Restore Message for better results. After this unplug your Device and Restart it
I hope that will surely
Thank you...

Exchange server mail makes iphone freeze and crash

Hi, i bought my iphone last July and everything has been fine with it until a couple of months ago it started freezing and crashing. i tried restoring it to factory settings, sent it to Apple and they replaced it but it still happens!! it happens every 1-2 days, it crashes, freezes, restarts itself. I'll go to use it and its frozen so i have to reset it. I've overslept a few times when it's frozen over night and the alarm hasnt gone off! its completely fine when its not syncing my mail though.
I connect to my work's exchange server and sync mail, contacts and calender. I found that when i stop syncing the mail, the phone is fine, but i need to check my mail for work.
so ive had 2 phones and restored it a few times and it still does it!
help please?
Message was edited by: angel_kitty86

When you restored your iPhone, did you restore from your iPhone's backup, or as a new iPhone or not from your iPhone's backup?
Did you transfer your iPhone's backup to the iPhone you received as an exchange under warranty?
If there is a problem with your iPhone's backup, restoring from the backup will also restore the problem.

Can not upgrade to 1.1.3 - iPhone freezes while backing up prior to upgrade

Try to upgrade to 1.1.3 during the process iPhone freezes while attempting of making a back up. Then get a message "iTunes could not sync to iPhone because the iPhone disconnected". I have reset my iSync... to no avail... Please help...Thank you...

What worked for me was to force restart the iPhone (while disconnected from docking station) SEVERAL times. After 1 force restart I would connect to the Mac and it would have an error.
I took someone's advice and restarted the iPhone 3 times, then the Mac... made sure I had latest iTunes software, and restored the iPhone to full capacity.
Good luck

Iphone freeze under call

IP freeze under call, and show the grey apple logo - it takes several minutes to restart.
Any answers?

Before trying what you were provided, have you tried any of the standard troubleshooting steps which in order are power your iPhone off and on, an iPhone reset, restoring your iPhone with iTunes from your iPhone's backup, and restoring with iTunes as a new iPhone or not from your iPhone's backup.
If no change after the first two which does not affect any data or settings, if there is a problem with your iPhone's backup, restoring from the backup will also restore the problem but try this first. If no change, try restoring as a new iPhone or not from your iPhone's backup.

Iphone freezing after i wake from lock screen

Waking from the lock screen works fine, but if it stays locked for more than 25 seconds and i go to wake it, it freezes and i have to reboot it every time.
I've restored it three times already and I still get the same issue. Overall the phone is great, this is the only thing wrong with it. Please help, apple is being petty and stupid and not replacing my phone, but instead charging me $200 to repair it. I've tried everything.

Have you tried a reset, which is done by pressing and holding the Home button and the sleep/wake or on/off button simultaneously until you see the Apple logo and then release - ignoring the slide to turn off prompt when doing so?
If so with no change, did you also try restoring your iPhone as a new iPhone or not from your iPhone's backup? If there is a problem with your iPhone's backup, restoring your iPhone from your iPhone's backup will restore the problem.
If your iPhone remains under warranty and this was not caused by accidental damage or due to something else not covered under the warranty, your iPhone should be exchanged under warranty if the problem cannot be resolved by any other means.
If your iPhone is no longer under the standard one year warranty and you didn't purchase the AppleCare extended warranty which extends the standard one year warranty by an additional year, your iPhone is no longer under warranty. This isn't being petty and stupid - this is no different from anything else you purchase that includes a limited manufacturer's warranty when the warranty period expires - with a computer, any electronics, televisions, automobiles - you name it.

3G Iphone freezes in maps and directions

My 3G iphone freezes when I use Maps and directions and when I use my camera sometimes. Restarting helps for a short time.
It is up to date. Is this because Apple is not updating 3G's as often as newer phones?

Hello Mizzrebecc,
Congratulations on your new iPhone! Thank you for also providing the details of the issues you are experiencing with your iPhone.
I recommend following these steps for issues like this (you can skip 4 because it does not relate to the issue you are experiencing):
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on),reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
You can find the full article here:
iOS: Not responding or does not turn on
http://support.apple.com/kb/TS3281
If you get to step 5, I recommend backing up your iPhone before performing the restore:
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Thank you for using Apple Support Communities.
Best,
Sheila M.

Iphone freeze on settings screen

Iphone 4S
IOS 7.1.1
Capacity 13 GB
Available 2 GB
1) My iphone freezes when I go on settiings screen.
2) iphone does not recognize my usual home wifi.
3) when freeze, I try to turn off iphone. it does not turn off.

Try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again. You will not lose any data by resetting, but it can cure some glitches.
If this does not help, setting it up as new device would be the next step:
How to erase your iOS device and then set it up as a new device or restore it from backups

Iphone freezes when connecting to wifi.

So my iphone cannot connect to wifi at all. This is what happens. It started 2 weeks ago. Everything works great.
So I took it to six flags magic mountain one day. When I get home I connect my iphone to my pc to transfer the photos I took. I try connecting to wifi, and there are no wifi networks found. I say what? I usually can detect like 5 or more! And the home wifi is right next to me! So I reset network settings, and it starts detecting networks.
So I connect to my home network and It won't connect! I try like 10 times and it finally connects. I say ok, maybe it's good. So I go on safari, and halfway through loading the google page, my iphone freezes. I mean nothing wants to work. After a few seconds the wifi icon is gone and safari says there is no connection, and my iphone starts working again. It does that with any internet app. I tried conneecting and leaving it idle. It freezes and disconnects after a few seconds also. Afte all fails, I restore to 3.0 again. Won't work. I try restoring again and setting up as new iphone. No dice. I restore to 3.0.1, and again no dice! Keeps freezing iphone after a few seconds and disconnecting. I probably restored over 10 times and nothing. I even tried jailbreaking it, and it wouldn't work! Then I updated to 3.1, and still, same symptoms!
It detects networks now, but most of the time it says it failed to connect. The few times it does connect it can load something for the first few seconds, freeze, and then disconnect from wifi. I have tried everything. I don't know what is wrong. I really, really need wifi. Anyone ever had this problem? It can't be a busted wifi antenna can it? My iphone doesn't get hot and my battery life is ok. Everything else works. Also, I've tried it with several networks, even new ones that I have never connected to before.
Anyways, thanks in advance.
Message was edited by: AbdurahmanL
Message was edited by: AbdurahmanL

Try these Settings changes:
The Setting changes are:
Fetch New Data > Push: Off
Fetch settings are set to Manual & in Advanced all is set to Manual.
My iPhone also lost WiFi but with the changes above it now connects though it takes a bit longer to find the signal. No longer have Push but WiFi is more important, to me anyway.
Good luck.

Your iPhone cannot be restored because there is a problem with your backup data. Choose a different backup to restore from.

I was receiving this error while trying to restore my new iphone 5 from my iphone 4s backup file over the icloud.
I finally figured out the solution after HOURS of working with both ATT and Apple. Both were as helpful as possible and after speaking to an Apple Sr Tech we discovered I received this error because my backup file was corrupt.
His suggestion was an obvious suggestion of deleting this backup file and recreating the backup. So I deleted the backup and began to recreate the backup on my 4s (now I was lucky in that I was upgrading my other line and still had my 4s available to me to play with), during mid backup my backup would stop and have at the bottom of the screen that the backup wasnt complete (and also that "Last Backup: Never") even though I could see backup data was saved. This was the same problem I had initially, not having a complete backup for my iphone 5 to restore from (Your phone will not restore without a complete backup file).
I did some further research and found that because I had the FACEBOOK app on my previous iOS5 and upgraded to iOS6 (iphone 4s) it for wahtever reason would cause the backups to become corrupt or incomplete. So I deleted the FACEBOOK app from my 4s and reset the phone, after I started it back up I deleted the incomplete backup file again for my 4s and then began the backup once again. This time the backup completed perfectly and I was able to now go to my iphone 5 and restore all my apps, etc.
Hope this helps someone else!

baffronti youre a freaking genius!!! Thank you so much for saving me hours of troubleshooting, talking on the phone, and googling and reading all night. You da mann!!! **** Facebook

Ibooks - Problem with configuration of my iPhone. Please Restore?

I had bought a book on my iPad today .. and I sync'd it with my iPhone so I can read it on my iPhone as well .. but when I open the book it says " There is a problem with the configuration of your iPhone. Please restore with iTunes and reinstall iBooks."
anybody know what is going on?

Hi Kern,
It sounds like you jailbroke you iPhone. Try restoring it and setting it up as a new device.
This article discusses that error.
WTH.

My "Hanging with Friends" app keeps crashing whenever I try to open it. I have deleted and re-downloaded the app, restarted my iPhone, and even restored my iPhone all together, and nothing is working. How can I get this app to work again?

My "Hanging with Friends" app keeps crashing whenever I try to open it. I have deleted and re-downloaded the app, restarted my iPhone, and even restored my iPhone all together, and nothing is working. How can I get this app to work again?

Can you start Firefox in [[Safe mode]] ?
You can also do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
You can initially skip the step to create a new profile, that may not necessary for this issue.
See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

Iphone freezes on restore

Similar Messages

Maybe you are looking for