IS COMPUTER FIX, INC A 3rd party Independent Tech Support Provider FOR APPLE? THEY CHARGED AS 339.00 DOLLARS TO REMOTELY REPAIR OUR MACBOOK

Question

IS COMPUTER FIX, INC A 3rd party Independent Tech Support Provider FOR APPLE? THEY CHARGED AS 339.00 DOLLARS TO REMOTELY REPAIR OUR MACBOOK

Answer 1

If you paid by credit card, contact the bank handling this payment
and ask that it be stopped since the provider did not actually do
anything to the computer and you are suspicious of their actions.
If the billing was added to a phone account, contact the vendor of
that service to dispute the charges against you; and cite concerns
of security, identify theft, privacy and of being scammed.
You may have to fill out forms, and see if the credit card bank will
refund or not; usually they mail them to your billing address, after
you call the bank customer service. Some are better at than others.
This could take some months to resolve, if you paid that way.
They may also have installed (or had you remove security) while
inside your Mac and its system software, remotely. If they were
able to 'scan' your Mac remotely, they may have harvested any
personal or financial information, including passwords saved to
online accounts that may have been in browsers or keychain.
On another track, complete repaired Macs of an older vintage
are not very expensive; even ones from companies who repair
them or those who have stock of repaired units...
While checking for a friend, online I found a few portables that
had been repaired and for sale by a company whose business
is to repair almost all portable Apple computers, in-house.
You can buy an early model guaranteed MacBook from reputable
repair companies with limited warranty for under $400. and that
includes a bill-of-health with an option to buy a longer warranty
for a little bit more. Or just mail in your computer in a flat-rate
postal carton with padding, to one of the well-reputed repairers
directly. They perform a physical/software hands-on diagnostic
& repair service, tell you before they fix anything what it will cost,
what the price variables are when they do hands-on testing; as
that is a real repair. An example: wegenermedia.com online.
The Apple support site has links to the better known AASP
authorized Apple service providers, and you could look up
the ones nearest your City & Country in the Locate section.
Blue links below require additional info once in their Site to
access the Authorized Apple Service Providers who have
an actual physical presence, where they offer services..
Find an Apple Authorized Service Provider
Visit an Apple Retail Store
Apple - Find Locations - Country Selector:
https://locate.apple.com/country
Contact Apple Support - Apple Support:
http://www.apple.com/support/contact/
Some independent providers may be in a situation to do more or
even less, than an Authorized service provider. Some may just
repair computers -- and not officially be affiliated with Apple...
Best to do the necessary research before committing to repair.
In any event...
Good luck & happy computing!