Is it just me, or has Verizon's CS taken a dive?

Question

Can someone please tell me why I now have to pay $30 dollars to upgrade my phone with Verizon? I'm already going to commit to two more years with you and you want to charge me to upgrade my phone from the one that is shaddered and barely usable, that you wouldnt work with me on. Then a week ago, I call and the gal said if I paid my bill and called back today, 11/20, because thats 30 days early, that I would be able to upgrade to the G2, and they could honor the internet price. Otherwise, I could have paid x amout and got x amout refund.. and she said NOTHING about a $30! I call today, and absolutely none of that is being done! I'm honestly thinking about switching carriers..

Answer 1

I agree. I believe that by 2016 there will be no such thing as contracts.
What people don't realize is that, at the end of the day (or in this case the contract), you're paying the full retail price for your device anyway. Whether you do Edge and it's specifically stated that the cost is spread over 24 months or you get the discount and sign a 2 year agreement. Do people really thing that the pricing structure doesn't have the cost of that phone built into it?
I will tell you what, as long as VZW offers the discount on the monthly line access fee for being on Edge, I will never go back to a contract. Why? Because I can upgrade when I want to AND with the discount the net increase on my bill is $5. Multiply that by 20 month payment plan I am on is $100. If I was on contract I would have paid $230 for my device. $100 over 20 months or $230 up front? No brainer to me.