IS IT POSSIBLE TO CREATE TRANSACTION WITHOUT USING ACTION BOX?

HI,
We are trying to implement CIC NON-TELEPHONY.
Our requirment is simple we need to create complaint from CIC.
Is it possible to create a transaction without calling it from action box using default workspaces.
I mean i will not configure action box at all all i do is create a default work space for complaint which appears when the CIC screen is called up.
Is it really possible to create this way or is it mandatory that the transaction should be called from action box only to create it?
Can some one please advice on this we just need to create a couple of transactions from CIC 'cause we are planning to set up a small call centre.
Though i am not sure of the way it needs to be created i tried to create it with default workspaces ( i mean i did not call it from the action box) but the problem is while i create the transaction in this way i have a problem with partner determination and organization determination they are wrongly determined.
So, i need to confirm is this way of creating acceptable.
Awaiting suggestions
Regards,
SAM

Hi Sam,
As far as I know, the way that you use the Default workspace(Business Activity) with the transaction type as Complaint should be fine. There is no hard and fast rule to only create the Complaints in CIC via Action Box.
Pertain to the Partner / Org. Determination, when you launch CIC, then as per the configuration, the default workspace(Business Activity) of the transaction type Complaint will be used and at this very begining itself the partner determination(associated with the transaction type) will be executed. And this is what you can see in the workspace as well.
When you confirm a BP, then as per the customizing maintained in the transaction CRMC_CIC_SEARCH_RULE("Profiles for contact search"), the BP1 and BP2 partner functions will be pushed into the Activity you made as default for the interaction.
This is how the CIC - with Business Activities & Partner Functions will work. I guess, apart from the way that you had made the default workspace of the transaction type as Complaint, you can also have a look at the above mentioned transaction for Contact searches and according to your need you can change the partner functions.
Hope this information helps !
With Best Regards,
Vinod

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IS IT POSSIBLE TO CREATE TRANSACTION WITHOUT USING ACTION BOX?

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