Is my Xperia Z Ultra's protection plan transferrable?
If I sell my Xperia Z Ultra, can I transfer my protection plan that I purchased to the person who buys the phone?
Good day Davewill1!
For further assistance with your queries, you may seek help from our colleagues at Sony Mobile. You can reach them at this site: http://talk.sonymobile.com/.
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I have paid for an extended support through the Apple protection plan. Frankly I do not understand what I´ve paid for as there is no support and no plan, except ignorance and waiting time.
I have had and still have serious problem with my Mac Book Pro, and spent loads of money on phone charges with mainly negative results. All I have "achieved" is wasted time. I just wonder if it is only me who feel totally helpless as the Support People are not really helping. I´ve spent approsmimately 200 USD in phonecharges on their support phone, so far. But that is nothing compared to the hours spent waiting for answer and listening no absolute nonsense. Finally I went to an Apple store who sent the machine in for repair, and one fault was the motherboard. However I could still not connect with my Time Capsule and Aperture seemed to have lost all my photos. This all happende after upgrading to Mountail Lion. Also the cable network isn´t working. I can easily see on the net that I am not the only one with problems. I´ve ended up with solving most of this myself, except the network connection. It is still not working.
I am actually deeply dissapointed with Apple and I cannot find any way to even forward a complaint. Not that I believe it would help, but at least I´ve tried. I also think it would be fair to to get my money back for a product I´ve paid for which obviously isn´t working, namely the Apple Care Protection Plan.Hi, so you suggest I should be grateful for getting what I have paid for? Sorry but that's only getting what I paid for. Add to that, that this has been against the phone support I've used a lot of time and money for! I don't feel anything but hopelessness for the total lack of customer support. An expensive Mac Book Pro shouldn't fail after 2 years in the first place! But failure may of course happen with the best products, and Apple as well. The real fault however is Apple's arrogance and failure to fix it! Instead of getting help and guidance to a solution, I used hours and lost days of work, and was made to pay a lot for total unusable "assistance". I was even adviced to hold back on taking the Mac Book Pro to a store, as I was told the support person a senior, would figure it out. Well Apple definiately squezzed the lemon! Since the Time Capsule/Time Machine system didn't fuction I was also in a stale mate as I needed assurance that My files wasn't lost when delivering the machine for repair. I was adviced that could happen. Quite a deadlock wasn't it! As an expert on Quality Assurance I was also suffering lost revenue in my work for clients. I finally had to buy a Samsung Ultrabook as working machine and backup, a neccesity as Apple obviously cannot be trusted when needed. Bill Gates and Windows has one advantage over Apple, they know things can go wrong and hence have much better support. Apple support is a maze were only the strongest and most persistent get through. I am one as I didn't accept being treated like that. That's the only reason I finally got a repair. However the machine is still not functioning as mentioned. I have a case number, a phone number and mail address to a senior support person, whom I've been trying to contact for more than a week, He has still not responded to my mails or phone calls. I cannot even figure out how to contact Apple to complain about such ignorance. Note by the way that here in Norway I must pay to call support and more often than not there is more than half an hour waiting time. I might spend hundred of dollars in that "game" without even knowing that I will get the support I've paid for and only keep paying even more for wasting my time! This is simply not good enough, it is no less than arrogant and wrong! I frankly think Apple is doing a big mistake with such por treatmen of their customers.
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Best Buy Associates lied about protection plan through Geek Squad
I finally have the time and energy to re-address the ongoing issue that I am having with Best Buy and their geek squad. Before the Thanksgiving holiday of 2013, my sister came to visit me from Virginia. She is currently in the military and came home for a final visit before a 9 month deployment. She was in a need of a new phone, so being the loyal Best Buy customer that I am, I took her to Best Buy and signed up for a new 2-year agreement so that she could update her phone. The rep was nice enough to explain that there was a Geek Squad protection plan that I could purchase through Best Buy that would cover the phone if ANYTHING were to happen to the phone. I was told that I could just bring the phone in and they would either fix it or replace it. Previously I would always get my insurance from my cellular service provider, but this Geek Squad protection seemed like a great deal. I was satisfied with my purchase and the Geek Squad protection, and returned later on in the week to purchase a new phone for my Mother as an early Christmas gift, and I was sold the EXACT same Geek Squad protection.
Every month over the next several months, there was $20 dollars deducted from my account, $10 for my sister’s phone and $10 for my mother’s phone. My sister had since been deployed overseas and had an accident with her phone where it is completely un-responsive. Feeling fully confident that we had insured the purchase and that Best Buy would uphold their end of the bargain, I had her mail her phone back to the United States.
I took the phone to Best Buy and explained that the phone is not powering on and that I was covered under the Geek Squad warranty. To my complete surprise, I was informed that I was misinformed. The Geek Squad agent told me that the Cell phone group was misinforming customers and that in fact the protection information that was relayed to me, not once, but twice was the incorrect information. This is a big issue because I was given this false information twice and I have been clearly misled.
I was given a number to the Geek Squad line. I called and explained the situation and the woman basically said that there is nothing that she can do, so I inquired about a refund of the money that I paid for the protection plans. The rep stated that she would put a case in. When the case was settled, I received $20 dollars for the current month. I paid for the insurance for more than one month, I paid for 5 months. After the $20 dollar refund, I decided that instead of continuing on with the back and forth, I would just keep the insurance that I had been misled about. So I called back. Low and behold, just a few days after the initial call, I was informed that they could no longer assist me because I had dropped the insurance. I was given a corporate number who told me they couldn’t assist me and that they didn’t know why I was given their number. I went around the entire loop again and was referred to the store manager, who left a VM that I would need to contact the geek squad 1-800 number.
Just as this is a long letter, imagine the time and energy it took to go through this entire process. Lying and misleading loyal and faithful customers is bad enough, but to know that when my sister who is serving our country overseas, and who has been doing so for the past 7 months will come home to a phone that doesn’t work is very upsetting. I was tempted to let this situation go but being a loyal customer to Best Buy should mean something to the store and to the management. If I am a future best buy customer will be dependent on how Best Buy handles this situation. Customers shouldn’t be lied to and mislead.Hello CM2014,
Staying in touch with family members is difficult without a phone, even more so when a loved one is overseas. It was very nice of you to make sure your sister had one while on deployment, so I can imagine your frustration if we denied her request for service when you brought in her mailed phone for repair. I’m not sure of the exact reason as to why this might’ve happened; however, there are a few reasons why a Rapid Exchange repair underneath her Geek Squad Protection (GSP) plan wasn’t an option.
With Rapid Exchange, a damaged or non-working phone should be sent out for service. To save our customers valuable time, a service order is simultaneously created from our service provider to ship out an already repaired phone. These phones go through a rigorous refurbishment process to make sure that a customer receives a phone meeting its manufacturer’s standards. If a smartphone is damaged though, we do request that a $149.99 deductible be paid to receive a repaired phone. This fee will also be applied should service be needed after the manufacturer’s warranty has expired. You are limited to three claim submissions after which the plan would be considered fulfilled.
Our GSP plan should cover any hardware issues with the phone along with liquid spills or damage such as a cracked screen. Please know that it wouldn’t cover products that have been submerged, dropped from extreme heights, or have been run over by or fallen from moving vehicles. Having said this, our associates should be fully explaining why a phone was rejected for service, and I’m sorry if this wasn’t the case. If you don’t me asking, what was wrong with your sister’s phone?
To see how I may help with this, I pulled up your account using the email address attached to your forum profile. I did notice though that the GSP plan is underneath a name other than your own, and due to our Privacy Policy, I’d be unable to discuss the situation at hand. Please have the owner of the phone and plan create a forum profile and private message me with their contact information so that I may see what options we may have available from here. To send me a message, please have them sign into their profile, and click on the button in my signature below.
Thank you for posting,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message -
I am planning to buy an iMac 21.5 inch with Fusion drive and 16 GB RAM while i visit USA for a conference. My country of origin is India and the option of configuring to my need is not avaialble here in India. My concern is once i am back to India, will my iMac be covered by the Apple's Protection Plan if something goes wrong here in India?
I recently came across some posts regarding International warranty related issues for iPhone and iPad....hence this crossed my mind...
Waiting for response from the support group members...Thanks Ralph
This essentially means that if my iMac develops some problem (both software and hardware) in my country (India), it will be completeley attended (even the whole system requires replacement) by the AASP in India...is that what you say? -
How can my Geek Squad protection plan be cancelled without even notifying me!?
I bought my Iphone 5 back in September 2012 and had to get it replaced in June 2013 because it kept crashing. When I got it replaced I had to cancel my Geek Squad protection plan from my old phone and purchase a new one to cover me till June 2015, which I did. So when I went in to Best Buy Monday to try to replace my charging cable, boy was I surprised that apparently I wasn't covered anymore. So I called customer service to straighten it out and their story changed three different times. I was told that my Best Buy credit card was not the same card on my Geek Squad account, then I was told that I was the one that cancelled my protection plan to which I explained about my replacement phone, then ultimately I was told that I did not pay for my plan for over three months so it was cancelled November 2013. First of all, I was speaking to someone who I could not even understand and it was frustrating. Second, the fact that they accused me of not paying my bill was not only insulting, but absolutely ridiculous because my protection plan was ALWAYS automatically charged to my account so how could I have stopped paying it? Third, I was angry that it is now March 2014 and I had not receive one letter, email, or phone call notifying me of this cancellation? Fourth, I was told that even if I were to pay my "outstanding balance" that my plan would still be cancelled and I would not be able to get a new one. I am a silver member and I make numerous big purchases at Best Buy, but after dealing with how absurd the whole situation is I am not going to buying any protection plans.
Hello JennyMyers,
I am sorry you have reached out three different times and received inconsistent communication each time. I can certainly see how that would be frustrating in this situation. Also, I apologize if you felt like the phone agent was accusing you of doing something you didn’t intentionally do, and rather, were unaware of altogether.
I was able pull up your purchase history using your email address you provided on the forums. It appears that your last successful automatic payment was on 11/14/2014. The first payment to not go through was 12/14/2013. After that, no successful payments were collected for December 2013 – March 2014. I was also able to see that we reached out to you via email on 01/14/2014 to notify you of the missed payment.
Since we hadn’t collected successful payment for the last four months, your Geek Squad Protection plan was cancelled. I’m sorry for any inconvenience and frustration this has caused you and I hope that you won’t completely write of the benefits of the Geek Squad Protection plans that we offer. I’m glad we were previously able to get you a replacement for your broken phone.
Regards,
JD|Social Media Specialist | Best Buy® Corporate
Private Message -
I need to modify an incorrect mailing address on my AppleCare Protection Plan certificate. After I registered a new product with AppleCare I realised that I'd entered the wrong postal address during the registration process and now I need to update my details to show my correct address. I've been trying for several hours to find a way to modify my address on the AppleCare site, with no success. Any help/advice would be greatly appreciated!
Contacting Apple World Wide for Support and Service
http://support.apple.com/kb/HE57
Apple Contact USA
http://www.apple.com/contact/ -
Where is the insurance and original Edge Agreement from September? No one in Verizon knows. I purchased (rented) a Galaxy S4 through the Edge program, with the $5.00 insurance/protection plan (that the sales associate handling the purchase on the phone recommended),which is no longer valid! 2 months after getting the Edge device, I go to make a claim and Asurion will not honor it because I am not covered; however, all the order confirmation receipts emailed and physically sent with the device show the addition of insurance when I signed up for the Edge program. According to Verizon (via live chat with 'Nicole'), this $5 protection plan no longer exists and the order numbers I have on my paperwork (multiple documents) are invalid in the Verizon system. For over a week, I have spent more than 10 hours on the phone, live chat and in the store trying to get some sort of resolution and the customer service reps just put me on hold or promise to "call me back within 30 minutes after they speak to a supervisor" and (surprise!) they never return my call. Or they send me to the store to show proof of my documents, but then those associates cannot help either. Also, the 'Edge Agreement' in my profile has the wrong device (and serial #), wrong payment amounts and no mention of the 'consumer protection plan' on it, which is listed on the order confirmation sent via email and with the actual Edge device on September 23. Obviously, there was some sort of glitch or mistake on Verizon's part, but NO ONE WILL EVEN TRY TO ACCEPT THAT FACT! WHY WON'T ANYONE GET BACK TO ME WITH SOME SORT OF EXPLANATION FOR ANY OF THIS?! Is it typical for Verizon to do away with a service (i.e., $5.00/month protection) and not inform the customer of this? And is it company policy to be as unhelpful as possible to a paying customer who needs assistance when there is cleary something wrong on your end? And finally, am I really suppose to believe that Verizon customer service has no email addresses or fax machines so a customer can send you proof of what is on the receipt you sent and that I have to take more of my time to go to the actual store?! Finally, does anyone at Verizon even read these messages or even give a F@#k about the customer as long as they keep making money?!
RLites22,
I can understand your concern about the insurance you have on the line. I want to make sure that I put a fresh pair of eyes on your account to find out exactly what is going on. I did send you a Direct Message. Can you please respond back to me in the direct message so we can go over the account specifics. I really hope to hear back from you soon.
KevinR_VZW
Follow us on Twitter @VZWSupport -
I purchased my iPhone 5 and the Applecare Protection Plan a little over a year ago at my Sprint store. I was not informed that I needed to register my Applecare Plan, so I didn't. Now, my lock button on my iPhone is broken and I want to get it fixed or receive a new phone. PeachMac told me they would give me a new phone which would be covered under my Applecare Plan. I logged into Apple to make sure I still had time on my plan, but it doesn't even recognize that I purchased one and I no longer have the receipt for the plan, let alone the phone. How can I register my plan without the receipt? I'm feeling kinda of ripped off by Apple. Shouldn't they keep a record of who purchases these plans?
Any help or suggestions would be appreciated. Thanks.Did you register the AppleCare+ plan at the time of purchase? If you didn't, even if you had the receipt, it's too late. It must be purchased and activated within 30 days of the initial purchase of the phone (it's usually done at the time of purchase). If Sprint didn't activate it at the time of sale, you can blame them. Apple doesn't control them.
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i just brought a apple protection plan as my phone warranty is going to end in a day, after entering the protection plan code and my phone serial no its showing an error message "technical error try after some time", is there any solution for that?
As i need the warranty to extend for another year please help me regarding this issue.
When i bought a new iphone5 in Inda after using it for three days lock button was not working properly and it was warranty claimed and exchanged from apple service center in India, for the same phone I want to extend the warranty but its showing a error message is there any solution?Here is some information on the applecare +:
http://www.apple.com/support/products/iphone.html
It appears that you have to buy the applecare within 30 days of buying your phone - you said that your phone warranty is almost over, so when did you buy it??? That could be the explanation for the error. -
I realize this board is for Xperia tablets, but I don't see a board for Xperia Smartphones. I do hope someone here can help. I have a Sony Xperia T2 Ultra smartphone. I love the phone, but I purchased a case for it not realizing that the case doesn't have a slot on the side for the mini-usb connector, which means that I have to charge the phone with the case open.
I called Sony accessories, and they don't seem to make a case with a slot on the side. They have a very nice case, but again, it doesn't have the correct opening for the charger and you have to charge the phone with the case open.
I have also searched several websites for such a case with no luck.
Does anyone here know where I can find a wallet-style case for the Sony Xperia T2 Ultra with a magnetic closure (or some way of securing the case closed) that will actually allow me to charge the phone while the case is closed? Please let me know.This is the only "question" I could extract out of your confusing post:
"I want to know if it even can be done in Flash or would we need to use something else like PHP or Javascript?"
It can`t be done in Flash alone you need php.
With the experience level you already admitted to, I strongly advise to stay away from such a project, you will save you and our customer a lot of headaches, no offense. -
What is the difference between apple care protection plan and apple care
What is the difference between apple care protection plan and apple care +
apple care protection plan
That is the extended warranty (total of 3 years including the standard warranty for the first year) for any Mac computer.
apple care +
That is the extended warranty (total of 2 years including the standard warranty for the first year) for any iDevice (iPad, iPhone, etc).
For either, the standard warranty is usually referred to as hardware warranty (not Applecare); see an example for the warranty for an iMac:
http://www.apple.com/legal/warranty/products/embedded-mac-warranty-us.html
whereas the extended Applecare is referred to as that:
http://www.apple.com/legal/sales-support/ -
Activating my macbook pro 13" Apple Care protection plan
I purchased my macbook pro 13" in February 2011 from JBHIFI. I have not been using my laptop much and only recently opened up the original box for the laptop and found the apple care protection plan I had purchased with it, however not activated.
And so, I've tried activating it online providing registration & serial numbers, however it says the following when I try and activate it;
"We apologize for any inconvenience, but registration for this product requires additional documentation. Please submit your proof of purchasefor review by Apple. If your registration is accepted, your product will be covered."
- I click submit your proof of purchase
- which then asks me "Please provide your mailing address and describe the reason for your submission."
After that it then asks me to provide the following information...
Gather your sales receipt (with the receipt number, product description, original date of purchase, and reseller details).
Gather the documentation that includes the agreement number for your AppleCare product, if applicable.
Tell us how you want to send your proof of purchase.
The problem is, i NO longer have the receipt, and so can not pass this stage. Why is the registration process being difficult for me?
If it helps, I tried registering over and over, not realising I had been pressing 1 key wrong (about 4 times).
Help would be appreciated, thanks.ah... I'll have to wait till tomorrow... they are closed today.
(Australia). -
My Apple care is about to expire. Can I buy another service protection plan for my MacBook Pro
My Apple care is about to expire. Can I buy another service protection plan for my MacBook Pro
Not from Apple.
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We are a retail shop which has a copy of AppleCare Protection plan. The box is not sealed. How can I tell if the product has been registered or not.
Since the only thing needed in that box is the small piece of paper with the (very long) registration code on it (usually found inside the booklet), see if that is actually there and, if it is, call Apple at 800-275-2273 and ask to be transferred to the Applecare department. Here is the link to the Applecare plan - just in case you may need it, see the fax numbers listed under para. 9 (Cancellation).
http://www.apple.com/legal/sales-support/applecare/appmacnaen.html -
I purchased my MacBook Air from US in December 2013, my company paid for it, so it got listed under their account earlier. So I asked them to remove it from there account and then I added it back to my profile in January 2014. Then it was listed under My Products tab in the My Support Profile page. Later I bought Apple Care Protection Plan for this MBA, and registered that plan with my MBA's serial number and soon after that, MBA vanished from My Products. I thought it might take some time for it to get listed back again after adding the protection plan, but it didn't appeared for quite a long time and so now I am opening this support ticket.
Now whenever I try to add my MBA again by clicking Register New Product, I am getting "According to our records, this serial number is registered to another Apple ID. If you have more than one Apple ID, log in to My Support Profile with that Apple ID to see your other registered products. Not sure if you have another Apple ID?" How can I get my MBA back into my profile?AppleCare does not cover accidental damage, but try taking it to an Apple Store and see what they say!
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