Is there a way to give a customer a survey while their in the queue

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Is there a way to give customers an option to take a quick survey and not lose their place in queue after the survey is done?
We are using UCCX 7.0 enhanced.

What exactly is the point of the survey?
Do they like the music in queue?
Does the 'all agents are busy helping other customers, your call is important to us' message sound sincere?
Does the voice talent have a nice personality?
I'll be serious now - what are you asking in your proposed survey? Typically we have post call surveys, to ask customers how they found the agent interaction. Not sure what a pre-call survey would be.
But if you do want this, make sure the prompt is not interruptible.
Regards,
Geoff

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