Is this a problem with the phone or verizon?

When trying to check for system update my GS3 says
"To check for system updates,go to Settings> About device when service is available" ( I of course have a good connection)
Also under -Status last checked on" it says October 01 2012
Does this mean my phone hasnt updated at all since that time?
It has my Android version as 4.0.4
I have read on this message board that getting a new sim card has been a fix for others but that several have had to get the phone replaced. I purchased this phone in September of last year shouldnt it have updated by now?
Edit: I have tried removing the sim card and battery then rebooting several times

Although you said u checked time zone setting, just double check it to make sure.
Settings->privacy->location services->system services-> setting time zone->ON
Like you said, if its not the problem then try a hard reset by pressing and holding both the home button and sleep/wake button together untilt the apple logo appears.

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Ocean20 wrote:
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My problem with the phone is this

ontop of all the typical problems with the software i am having the following issue.everytime i go to update to ed04 it will download the whole way then fail to install.so eventhough the new 05 is out and supposedly fixes everything i can't even update to that.
they seriously should have just given the option over the phone to swap for the charge since my stores in the area were out of them for over a week now.i went in everyday after work and even called other area stores and had no luck.i'm seriously ready to just cancel my service and move on to another provider.i need my phone since i have a side job i do out of my hosue that is just beginning to take off and missing calls is not helping me exapnd.

adamamazing wrote:
ontop of all the typical problems with the software i am having the following issue.everytime i go to update to ed04 it will download the whole way then fail to install.so eventhough the new 05 is out and supposedly fixes everything i can't even update to that.
they seriously should have just given the option over the phone to swap for the charge since my stores in the area were out of them for over a week now.i went in everyday after work and even called other area stores and had no luck.i'm seriously ready to just cancel my service and move on to another provider.i need my phone since i have a side job i do out of my hosue that is just beginning to take off and missing calls is not helping me exapnd.
Try a factory reset, it is a pain, I know, I've done it a couple of times, what do you have to lose at this time. Just backup your contacts and remove your SD card, even though it is not necessary, I still do just for the heck of it.

Is this a problem with the phone or verizon?

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