Is this the face of Verizon?

Several weeks ago, I stopped at a local Verizon store where I had purchased my Droid X to ask about a feature. The representative told me I had "old technology," acted annoyed that I was bothering him, and basically said that any problems I was having with the phone were my fault. The whole time he was smacking gum and looking down at a phone he was apparently working on. Incidents such as this have happened twice before at our local Verizon stores (we have two). What's the deal? Does Verizon care about customer service?

as budone noted, the primary focus of the corp stores is SALES....no sales, no job.  I would think that it would make them a little more eager to please a potential customer but in my experience it has been the reverse, if I'm not ready to buy right then and there then its off to the next person, no consideration that the experience of that moment could affect a future sale. 
In any case, now I treat VZW like most things and I really only use stores just to get my hands on a device and test things out before I purchase it online...

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