ISE 1.3 Sponsored Guest Portal Login Failure

Question

Hello Team,
Ive created a guest account in the sponsor portal for a test guest user, however the state remains in "created" state.
Now when the user tries to log on via the sponsored guest portal the error back is "invalid username or password".
In ISE logs it says :
Overview
Event
5418 Guest Authentication Failed
Username
bnawaz01 
Endpoint Id
Endpoint Profile
Authorization Result
Actions
Troubleshoot Authentication
View Diagnostic Messages
Audit Network Device Configuration
View Network Device Configuration
View Server Configuration Changes
-->Authentication Details
Source Timestamp
2014-12-24 08:49:05.551
Received Timestamp
2014-12-24 08:49:05.553
Policy Server
DC1-ISE-DMZ01
Event
5418 Guest Authentication Failed
Failure Reason
Account is not yet active.
Resolution
Root cause
Username
bnawaz01
User Type
GuestUser
Endpoint Id
Endpoint Profile
IP Address
Authentication Identity Store
Guest Users
Identity Group
GuestType_Contractor (default)
Audit Session Id
Authentication Method
PAP_ASCII
Authentication Protocol
PAP_ASCII
Service Type
Network Device
Device Type
Location
NAS IP Address
NAS Port Id
NAS Port Type
Authorization Profile
Posture Status
Security Group
Response Time 
Any ideas why this might be, if im doing something wrong and how to fix?
Thank you
Bilal

Answer 1

I have had the same issue, the fault is caused by the time zone in the sponsor groups being set by default to UTC, so if you are in London the accounts wont become available until UTC time. The best practice is to add a local time zone and remove UTC at initial configuration
To resolve this create a new local time zone in Guest Access>Settings>Guest Locations and SSIDs then under Guest Access>Configure>Sponsor Groups amend the time zone properties in each sponsor group
One other problem is if you do not remove this at initial configuration you don't seem to be able to get rid of UTC, not really an issue unless you forget when creating new sponsor groups