Issue viewing Silverlight content outside of firewall

Question

Service Manager portal works great inside the firewall, but users are having issues viewing the Silverlight content outside of our corporate firewall.  Both the portal and web content server are hosted on the same box using different IPs with
port 443. Any ideas on to enable the Silverlight content to operate properly outside of the corporate firewall?   

Answer 1

one thing to check would be that the Web Content Service is accessable using the same DNS names. The Silverlight client (running inside the browser) needs to be able to reach the non-SharePoint web service and content that's on the "other" server.
if it's working internally, but not externally, I would check to make sure that the "other" web service DNS names and ports are resolvable and accessable from the outside.
one more thing to be aware of: the images in the portal are downloaded every time the Silverlight client is reloaded, so it's in your interest to make sure that any images you add are THROUGHLY optimized for web distribution over low bandwidth.