Issue with online ordering

Well this is going to be a bit long given my issue.
I've got a family member who is willing to pay full retail to upgrade their phone and we were going to place the order online and pick it up at the store since the store is listed as having in-store pickup.
For whatever reason the website doesn't allow for different billing and shipping addresses. Which I find really strange when every other online shopping site I've dealt with allows one to have a billing address and a shipping address if they are different. Add to that I was going to make use of in-store pickup for the website purchase but that address is also different then either my shipping or billing one and since I was told by a sales rep that my Verizon and credit card billing addresses must match I'm unable to order anything from the website. Mind you I fall to see the point in needing my shipping address anyways since I had selected in-store pickup which the website was able to find without any trouble outside of the fact I had to change the zip code to match the store.
I've talked to a sales rep and not totally sure why but wasn't able to help, did give me the 800 number for customer service but it was down for some reason, believe it was maintenance related. Sent my issue to the Twitter feed for tech support but they are gone for the day.

Just an update.
After talking with VZW Tech support via twitter I was able to order my phone and do in-store pickup. It seems after I brought the original issue to their attention they tweaked the way the ordering site works. What they did is add a second zip code box on the credit card information page which allows one to use different zip codes at least for in-store pickup though I would think it would work if one has a P.O. Box and street address with different zip codes as well.

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