Issue with saving Tiff as JPG

I am an artist who is using Photoshop Elements 4. Recently, my photogrpaher took photos of my work in TIFF format and sent me a CD of the shoot. I opened one in photoshop, edited it and tried to save it as jpg. I kept getting a window which read: Could not complete your request because of a program error.
My photographer and I are confused because this has never happened. I opened up a CD of his photos from a previous shoot to check and see if they could be saved as a jpg and had no problem. He uses a Nikon D700 and has not changed anything else.
This is frustrating because I use these images for my business, etc. Granted, elements 4 is an older program but why now?
I'd appreciate any help! Thanks!

There is an asterisk after the 8. Like: RGB/8*
Since your post my photographer figure out a quick fix for this crazy
dilema. He had me open one of the TIFFS and save it as a PSD. Then, I copied
it and pasted into a new blank file. I then was able to save it as a JPEG.
He and I are still stumped over this but I'll be needed new photos soon and
we'll see if this happens again. Thanks for your help.

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