Issues pushing mobile CRM app to BB 8830 devices

I am having issues getting an app to install on the BlackBerry devices used throughout our company.
I am using BB 8830 (OS 4.5) devices on the Verizon Wireless network and working with BlackBerry Manager v4.1 on our BES. I am trying to push a mobile CRM software app to these devices using a Software Configuration set up in the BlackBerry Manager. I have successfully pushed an older version of this app to these devices in the past using another Software Config. I have done the following before trying to push out the app:
1. Installed the handheld software on the BES.
2. Created a folder under %CommonProgramFiles%\Research In Motion\Shared\Applications to hold the app's .cod and .alx files then copied them into the folder.
3. Created the software index by running loader.exe /index from the command prompt.
4. App. Control and IT policies were pre-configured for the older Software config we have used successfully, so we used the same ones when creating the Software Config for this mobile CRM software
5. Assigned an IT policy to the users to allow the software to be installed on their devices
6. Verified that all BlackBerry Services related to this process were running
When I would assign the Software Config to the user then select Deploy Application, it would immediately act as though the software was installed on the device by showing Application Status as Up to date and the Config Status as OK. The IT policy gets set correctly on the device, but no app shows up.
Can anyone help me figure out what I'm missing and why the app never gets pushed out?
Solved!
Go to Solution.

Figured it out. There was a setting on the server that was still acting as though the previous version of the app was installed even though it was removed from the device. Weird, but once I cleared that setting, it allowed me to push out the new app.

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If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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[FINE - adfnmc.bindings - BC4JIteratorBinding - createRow]
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 0 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 1 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 2 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 3 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 4 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 5 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 6 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 7 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 8 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 9 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 10 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 11 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 12 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 1 to 2010-12-20 14:58:13.0
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 3 to 2010-12-20 14:58:13.0
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[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 0 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 1 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 2 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 3 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 4 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 5 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 6 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 7 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 8 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 9 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 10 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 11 to
[FINEST - adfnmc.model - EntityImpl - populateAttribute] Setting value at index 12 to
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>
>
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after upgrading or BI platform (4.1) Design Studio Add-On from version 1.2 to 1.3 we could no errors, everything works fine. But now we have the issue, that all of our Design Studio Applications do not work on iPad.
All mobile Applications are listed correctly in the overview in the Mobile BI App. But after starting one application the loading screen is running and after loading only a white screen is displayed. No data, no components, no variables screen etc.
Do you have any idea about the reason of our problem?
Here some additonal information, what we have done:
After upgrade we restartet the BIP and checked that all services are running.
We saved new Design Studio 1.3 Applications on BIP.
We run the Design Studio Applications local (everything works) over BIP on Desktop clients (everything workds), via Mobile BI App (iPad iOS7, newest iOS Version and newest App version) (only white screens are shown).
We deleted all metadata on iPad and reconnected to our BIP.
Our DataSources, integrated in the Design Studio 1.3 applications, are based on SAP BW Queries of a BW 7.4 system.
Many thanks for help and your support.
Kind regards
Patrick

Hi Tammy,
I deleted the mobile BI App from my iPad and installed it again (newest version).
No changes, after loading the Design Studio Application only a white screen is shown.
I cannot find a relevant Part in the App protocol (Debug Mode).
Thanks for your support.
kind regards
Patrick
protocol:
Application’s app store version:6.0.3
Application’s internal version: 6.0.3
SAP BusinessObjects Mobile server version:14.1.1.1036
SAP BusinessObjects Mobile server internal version:3.0
Work Offline:false
iOS Version:7.1.1
Device Type:IPad
2014-06-15 20:12:15.060 SAP BusinessObjects Mobile[1331:707] |I|: [IPadActivityIndicator.m initWithMessage:andCancelButtonTitle: 59] initWithMessage(): init Custom Activity Indicator Alert View
2014-06-15 20:12:15.065 SAP BusinessObjects Mobile[1331:707] |I|: [IPadActivityIndicator.m initWithMessage:andCancelButtonTitle: 64] initWithMessage(): init UI ActivityIndicator View
2014-06-15 20:12:15.068 SAP BusinessObjects Mobile[1331:707] |T|: {[HomeScreenData.m openOnlineDocument:withOption:withOpenParams: 2173 Clicking on document in homescreen document to view online]
2014-06-15 20:12:15.071 SAP BusinessObjects Mobile[1331:707] |T|: {[ConnectionUtils.m getNetworkReachability 345 network reachability = 1]
2014-06-15 20:12:15.088 SAP BusinessObjects Mobile[1331:707] |T|: }[HomeScreenData.m openOnlineDocument:withOption:withOpenParams: 2192]
2014-06-15 20:12:15.101 SAP BusinessObjects Mobile[1331:707] |I|: [IPadActivityIndicator.m initWithMessage:andCancelButtonTitle: 59] initWithMessage(): init Custom Activity Indicator Alert View
2014-06-15 20:12:15.105 SAP BusinessObjects Mobile[1331:707] |I|: [IPadActivityIndicator.m initWithMessage:andCancelButtonTitle: 64] initWithMessage(): init UI ActivityIndicator View
2014-06-15 20:12:15.109 SAP BusinessObjects Mobile[1331:707] |T|: {[ConnectionUtils.m getNetworkReachability 345 network reachability = 1]
2014-06-15 20:12:15.193 SAP BusinessObjects Mobile[1331:707] |T|: {[ConnectionUtils.m getNetworkReachability 345 network reachability = 1]
2014-06-15 20:12:20.391 SAP BusinessObjects Mobile[1331:707] |T|: {[ConnectionUtils.m getNetworkReachability 345 network reachability = 1]
2014-06-15 20:12:26.615 SAP BusinessObjects Mobile[1331:707] |T|: {[MobiRootViewController.m showSettings: 2298 showing Applicaiton settings page]
2014-06-15 20:12:26.622 SAP BusinessObjects Mobile[1331:707] |T|: }[MobiRootViewController.m showSettings: 2369]
2014-06-15 20:12:27.498 SAP BusinessObjects Mobile[1331:707] |T|: }[ApplicationSetting.m tableView:didSelectRowAtIndexPath: 792]

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I followed the TwitterTrends tutorial on how to build a mobile android app. I got to the point to debug on the device (phone, mine is Motorolla Droid - Android 2.2 os), and it just doesn't work. Here is what is set up on my phone:
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