IT Servicemanagement - (Enhance) Quick Search

Question

Hi experts,
in ITSM there is a searching functionality at the top-right (I call it quick search).
With this search it is possible to search Incidents, RFCs, by Text or e.g. by Business Partner.
Especially the search for BP is very convinient, because you don't need to look for the BP-number first, it is enough to enter a part of the name.
My question now is, is there a possibility to enhance this search so, that I have one field for Business Partner.
After entering a Business Parnter I want to display all OPEN incidents and RFCs (cross!).
Because in standard it is also not possible to search by BP incidents and RFCs, you first need to decide what you want to look for.
The requirement is, that we get around 100 Incidents/RFCs per day.
And it happen very often, that somebody is calling, and so we need a quick function, to display all open tickets of this person
Thank you very much
(I've attached a screenshot of the functionality which I would like to enhance).

Answer 1

I am doing client side validation and checking for atleast 3 chars (using jquery).
don't know if you can set any defaults for empty string search or config entry to prevent blank search.
<@dynamichtml std_page_end@>
    <$include super.std_page_end$>
<$if pneNavigation$>
<script type="text/javascript">
$('#MiniSearchText').keyup(function(){
    if($(this).val().length < 3)
        $(this).css("color","#888888");
    else
        $(this).css("color","black");
$('[name=MINISEARCHFORM]').removeAttr("onSubmit");
$('[name=MINISEARCHFORM]').attr("onSubmit","return setMiniSearchQueryText1(this)");
$("#MiniSearchText").next("a").removeAttr("href");
$("#MiniSearchText").next("a").attr("href","javascript:setMiniSearchQueryText2(document.MINISEARCHFORM);");
function setMiniSearchQueryText1(obj)
    var sMinTextValue = $("#MiniSearchText").val();
    if( sMinTextValue.length >= 3 )
        setMiniSearchQueryText(obj);
    else
        alert("Please enter a minimum of 3 chars to search");       
        $("#MiniSearchText").focus();
        return false;
function setMiniSearchQueryText2(obj)
    var sMinTextValue = $("#MiniSearchText").val();
    if( sMinTextValue.length >= 3 )
        setMiniSearchQueryText(obj);
        document.MINISEARCHFORM.submit();
    else
        alert("Please enter a minimum of 3 chars to search");
        $("#MiniSearchText").focus();
</script>
<$endif$>
<@end@>