Item category group during service order replication is incorrect

Hi,
We are trying to replicate Service order from CRM to R/3 and the service product that is used in CRM service order is got from r/3 named SRV_REPAIR.
In CRM when we enter SRV_REPAIR in Service order the item category YSRP(copied from SRVP) should be determined.
when i use the item category group LEIS(service w/0 delivery) in R/3 for service product then the item category is determined as YSRP correctly but the replication of service order fails with the message
"It is not possible to upload from mixed documents with scen. A activated "
please suggest which item category group should be used in a service product for replicating a service order from CRM to r/3.
Regards
Prathiba

Hello,
The problem might be that item category is assigned to object type BUS2000140.
This object type is not relevent to upload so you get the error.
Please check FM CRM_SALESDOCUMENT_FILTER.
FM   CRM_SALESDOCUMENT_FILTER
    check for upload relevant item object types
      if ( lv_obj_type = gc_object_type_item-sales                  or
           ( lv_obj_type = gc_object_type_item-cust_contract   and
             lv_sales_contract_active = true )                      or
           ( ( lv_obj_type = gc_object_type_item-credit_req or
               lv_obj_type = gc_object_type_item-debit_req )   and
             lv_trans = true )
         and
           <ls_orderadm_i>-product_kind <> gc_product_kind-iobject
      fill table with item guids which are relevant for the upload
        insert <ls_orderadm_i>-guid into table lt_item_guids.
      else.
        insert <ls_orderadm_i>-guid into table lt_item_guids_delete. <-!
      endif.
    endloop.
endif.
if scenario A is active no mixed documents are supported
if <ls_orderadm_h>-scenario+3(1) = gc_scenario_r3chg-int_chg.
    if not lt_item_guids_delete[] is initial.                        <-
      perform fill_bapiret2
              using 'W' 'CRM_ORDER_MISC' '036'
                    lv_msgv1 lv_msgv2 lv_msgv3 lv_msgv4
                    space 0 gc_object_name-sales 0 space.
      raise upload_not_relevant.
    endif.
endif.
Please see note 772267 to prohibit data transfer in this case. The error
message is related to scenario A you are using.
Scenario A is not working for
service items as scenatio A allows changes of doc in both systems so
CRM and ECC. As service items won't be replicated this can't work at
all.
In other words, if scenario A is used the sales order in ECC has to be
identically to the sales order in CRM. This is not the case in service
processing.
So again you have to prohibit data transfer from service orders to ECC
when using scenario A.
Hopefully the information helps!
Regards, Gerhard

Similar Messages

Item Category Determination during Sales Order Creation

Dear All,
This is Chee Wee, i'm new to SD, i would like to seek for an advice for the topic related to Item Category in Sales Order.
We have a material "Mat005" define as "Stocked" Item category in MM03,
*Stocked means our MM team will always keep stock for the material.
The document Item category assigned to this "Stocked" are "NoPo" --> No Auto Po creation and "AuPO" --> AutoPo creation.
During the SO creation for Mat005 with Qty50 and warehouse stock availale for 60, i'm wondering when i select the itemCat "AuPO", the system automatic changed to "NoPO", but when i change the order qty to 70, then i'm able to changed the itemcat to "AuPo"!!
Can any Guru advice me what is the actual setting or configuration behind to determine which are the correct Item Category that i can choose?
Thank you very much,
Regards,
Chee Wee

Dear Chee Wee,
Basically tem category will determine based on these key combination
Item category group(Material master)+Sales document type(We enter doc type in the creation initial screen)--->Item category
For Example NORM+OR--->TAN.
As per your explanation
I hope In your case stock availability also one of the factor in the item category determination.This might have done some enhancement.
There are two item categories in your process one is "NoPo" --> No Auto Po creation and second one is "AuPO" --> AutoPo creation.
the system automatic changed to "NoPO", but when i change the order qty to 70, then i'm able to changed the itemcat to "AuPo"!!
60 Qty Stock available, you have created sales order for 50 Qt here requirement is less than stock availability so system will not allow you to enter AuPo item category Because there no need of auto PO creation for stock.
When you created sales order for 70 Qty, stock available only 60 so there is shortage of 10 Qty.now system needs to allow to create Auto PO to procure the shortage stock of 10 Qty, so system is allowing you to enter Yaupon item category.
There might be some work around kind take help of ABAPer to get the more details about your item category determination.
I hope this will help you,
Regards,
Murali.

Retrieve item level dates during service order creation before saving

I have a requirement where I need to retrieve item level date (First Response i.e. APPT_TYPE as SRV_RFIRST) and modify the date and put it back to the same screen field when ever a line item is entered.
To do this we found a BADI CRM_SERVICE_I_BADI which triggers when ever we enter line item. We tried many FM which retrieves item level dates from buffer CRM_DATES_READ_MULTIPLE_OB; CRM_DATES_READ_SINGLE_OB;
CRM_DATES_READ_SINGLE_OW;
Most of them are returning all the dates except first response. No configuration issues. Can anyone help me how to get the first response date during creation.
Thanks
Vamsee

Hi Vamsee,
Do you happen to know the solution? We have similar issue too as we can not retrieve the new entered dates and process it in BADI CRM_SERVICE_I_BADI.
I would appreciate your reply if you have a solution.
Thanks,
Bin

Order type and Item category group

Can anyone tell me which is the relation between order type and Item category group from material master ??
In fact the problem is that I have created a material and when I want to create new sales order it gives me this errror:
"No item category available (Table T184 ZORDER ZITGR)"
Is there a tranzaction where I can assign Item category group ZITGR to sale order type ZORDER or something like that??
What should i do?

Hi Dan,
Goto T-Code VOV4 and maintain the table
Sales Doc type + Item Category Group + Usage + Higher level Item Category = Item Category
TA + NORM + Nil + Nil = TAN
If you have Customized your own Document Type and Item Category Group and Item Category then give your
Sales Doc type (ZORDER)+ Item Category Group (ZITGR)+ Usage + Higher level Item Category = Item Category (ZTAN)
Reward if helpful
Regards PAVAN

Item category group for Sales of Nonstock Item with Order Specific Procurem

What will be the item category & group for the material for Sales of Nonstock Item with Order Specific Procurement.So that purchase requestation is created

Hi
As of my Understanding this a scenario of THIRD PARTY SALE WITH SHIPMENT where delivery will be created . Addition to the previous setting few more changes that need to be accomodated like it has to be delivery related billing - A for item category
The indicator 'E' will make sure the Stock will be procured only against the particular sale order and it will be delivered only against this sales order. Apart from this there are few more thing need to be done with the Schedule line level
You need to give the movement type 601, item relevant for delivery need to be checked, order type from the MM side need to be assigned, item category from MM and Account assignment group from MM, all these need to to be maintianed in Schedule line level.
Infact why not TAS , we can use TAN , or ZTAN itself But as per the scenario we need to do the changes as required.
Doing all this we can process this order.
Thanks.................Rishi

To fill in the material number with item category u201CBu201D for Framework Order.

The use of framework orders (also referred to as blanket purchase orders) enables you to procure a variety of materials or services from a vendor up to a predefined maximum value (the value limit).
Instead of a specific delivery date, you specify a validity period for the order.
Goods receipts or the entry and acceptance of services performed are not necessary in the case of a framework PO and limit items.
The invoices are posted directly with reference to the purchase order, provided that the specified value limit is not exceeded. When the value limit of the PO is reached, or the validity period is exceeded, the system issues a warning message. It is possible to book the invoices, but these are blocked for payment.
During the phase of service performance, the cumulative u201Cactual" values (for the services actually performed) are continually updated in the underlying purchase. This enables you to monitor the progress of a procurement project on an ongoing basis. By comparing the "actual" value with the total value, you can always obtain an overview of the degree to which a budget for unplanned services or materials has been exhausted (i.e. see whether predefined limits have been reached or nearly reached).
So with the Framework Order type (FO) and item category u201CBu201D you get the error that it is not allowed to fill in the material number with item category u201CBu201D.
Please suggest me the possible solution to fill in the material number with item category u201CBu201D for Framework Order.
Best Regards,
Harisha

The Framework order type is specialy defined for lesser value procurements (ex: stationeries, cleaning services ....) which are all not worthy to create Material Master at all.
If you are very sure to fill the Material number, then proceed with some other document type.
In what circumstances you want to put material number in FO order?
Karthi.

" Item Category Group" in the material master?

Hi,
I'm going to use inbound delivery for purchase order, so I'm going to do it as follows:
1) Create a new "item category group Y001"
2) Create a new "item category Y001 (copy from ELN then change the movement type to 101, and set it relevant to putaway)",
3) Replace the item category group in the material master with Y001
4) Determine the item category via transaction 0184 as the following ways:
     "Delivery Type" EL    +
     "Item Category Group From Material Master" Y001    +
     "Item Usage" V     +
     'Item Category Of The Higher-Level Item"
     ==> "Determine New Delivery Item Category" Y001
My question is, If I change the item category group in the material master, is there any effect to SD part?
Thanks.

hi
General item category group
Materials grouping that helps the system to determine item categories during sales document processing.
*If a group is configured specific to distribution channel, it has priority if the corresponding activity is distribution channel-dependent
Item category group from material master
A grouping of materials that the system uses to determine item categories during the processing of sales documents.
the difference between the two lies in the specificity to the distribution channel
Regards
Raja

Item category group for Raw Materials

Hello Gurus,
Goodmorning,
I have a client requirement,
Here my client is selling the Raw materials , i have some confusion in taking the category group , what is the item category group we have to use for determing for the sales categories ? I don't find any special item category group for raw material . in material master as well as in item category determination in in sales document types too .
looking for your inputs in this regard.
Thanks &Regards
Ravi.M

Hello Ravi,
Sales of Raw material already being discussed some times back.
As I know, as per Central Excise law, you are not suppose to sell the raw material from a manufacturing unit.
Hence, you rename the ROH material code with suffix A. In tcode OSM2, activate sales view tab.
Apart from this, you need to maintain the renamed code in tcode J1ID with numeric value 1 under the tab Declared.
But, normal OR-LF-F2 process.
FYI - Choose of Material tyoe will be important than choose of general item category group. As I Cat group, Materials grouping that helps the system to determine item categories during sales document processing. If a group is configured specific to distribution channel, it has priority if the corresponding activity is distribution channel-dependent. In the standard system, there are normal items, items that signify services (and therefore need no delivery processing) and items that signify packing material, for example.
Thanks & Regards
JP

*General item Category Group*      vs    *Item Category Group*

Hi,
What's the difference for the General item Category Group and Item Category Group in the material master?
Thanks.

Hi,
General item category grp is used in the sales processes like BOM, where we have higher item category and the default item
categories.
General item category grp would refer to the higher level item category and item category grp would refer to the default item category
General Item category Group is an extension item category group. Example: if one select item catagory group as NORM, but under item category group, NORM can further be classified as Service item, packagaing item or Normal
item using "general item category group".
Also, General item category group is maintained at client level, this field can be maintain from Basic Data View of Material Master. Thus in case item category group is missing, then general item category group is used for item category determination.
Item category group determines how a material is processed in the sales order. When processing sales and distribution
documents, the system uses the item category group to determine the item category and proposes it in the respective document. Item category group is defined in the Sales Org View 2 of Material Master Record.
Example, in the standard SAP System, the item category group NORM is defined for materials kept in stock and the group DIEN for services and non-stock material
Best Regards,
Amit.
rewards, if helpful.

General item category group

Dear ,
Explain me about
General item category group ( IN MM01- Basic data) - Uses in real time scenorio , & IMG setting for the same,plz
Regards,
Suresh

Hi suresh,
it defines for Material grouping that helps the system to determine item categories during sales document processing.
The system automatically suggests an item type in the document depending on the item category group you assign and the sales document type you are processing.
If a group is configured specific to distribution channel, it has priority if the corresponding activity is distribution channel-dependent.
Example: In the standard system, there are normal items, items that signify services (and therefore need no delivery processing) and items that signify packing material, for example.
Hope this piece of info. will help you to understand the usage of General item category group .
cheers.....
Manoj

Item category & item category group

Hi
What is the Function of item category and item category group?
thanx in adv

hi,
read this help file.
Using the item category group, you group together different material
types for item category determination from the SD view. For every
material type, you can define a default item category group which is
proposed by the SAP System when you create a material master record. For
more information on setting default values please refer to the section
"Define material type defaults.
In the sales document, the system determines the item category from the
item category group of the material and from the sales document type and
proposes this item category in the document. You assign item categories
to sales order types and item category groups elsewhere. You can find
further information on this in the section "Assign item categories".
Actions
If you define your own item category groups, the keys should start with
the letter Z, since this name convention is kept free in the standard
SAP System for this purpose.
1. Check whether you can use the item category groups in the standard
    version.
2. If you want to create new item category groups, you must enter an
    alphanumeric key with a maximum of 4 characters as well as a textual
    description.
Item Catgeory:
In this menu option, you define item categories for sales documents. The
item categories that are contained in the standard SAP R/3 System
together with the sales document types represent the usual business
transactions.
You have the following options for defining your own item categories:
o   Copy an existing item category and change it according to your
    requirements.
o   Create a new item category.
Recommendation
If you define your own item categories, the keys should begin with the
letter Z since SAP keeps this range free in the standard system and
protects it from being overwritten during release upgrades.
If you define your own item categories, you should copy similar item
categories that are defined by SAP and make the required changes there.
In this case, all the specifications of the existing item category are
copied - even the assignment to the sales document types. In particular,
the data for example concerning partner determination, pricing or
document flow which you do not edit on the detail screen of the item
category is also copied. Consequently, you can test the new item
category for the settings made without having to edit the other menu
options.
When copying sales document types, item categories and schedule line
categories, the SAP system automatically creates a log with the copied
data. Using the log, you can check whether all of the copied data
applies to your item category or whether you must make changes.
Note
If you create or copy a new item category that is to be used for a
delivery, you must also define a delivery item category with the same
name. The SAP system automatically transfers the item category that was
found for the sales document item into the delivery item.
Activities
If you only need to make minor changes to the existing item categories
(e.g. changed description), then you change this as appropriate. Minor
changes refer to parameters that have no controlling character.
If you need to make further changes, define a new item category by
copying a similar item category supplied in the standard system and then
change this according to your requirements. In this way, you can for
example define an item category for which a certain type of pricing is
carried out, or for which the data must not differ at header and item
level but which otherwise matches an existing item category.
If you want to create an item category, proceed as follows:
1. Enter an alphanumeric key with a maximum of four characters.
2. Maintain the respective specifications of the detail screen.
3. Also consider the additional functions on item category level and
     the item-specific settings in the general sales and distribution
     functions.
Regards,
Murali

Help on Item category group.

Hi experts,
In tab 'Sales: sales org.2 ' view of Mat master data, there are two option 'Item category group' and 'Gen. item cat. grp'.
And I know that the system uses former one to deteremine item category when we are processing sales.
But what's the latter one ''Gen. item cat. grp''? I have read the help doc. But I still very confused.
Welcome any suggestion.
Thanks very much.
-James

Hi James,
I will explain with an example.
Suppose if you are doing Third party processing ,you will create matl master with Gen. Item category group as 'BANS'.
If you create Sales order for this material, system automatically picks Item category as BANS. So no need to maintain while creating Sales order.
Based on Business scenarios if you assign item category in Material master for different material types, system will picks during sales order. otherwise system chooses standard Item category:TAN.
Pls check and revert back.
regards
Viru

Item Category determination in Sales Order

Hi
How to know, how item category determined in Sales Order. Is there any analysis available in Sales Order level, similar to output or text determination.
Problem here is in a particular sales order, item category is different compared to configuration. Nothing is recorded in change log. How to know, whether system determined this item category or user changed manually.
Regards
Uma

Hi
Problem here is in a particular sales order, item category is
different compared to configuration
I cant take this arguement
Sales order item cate will picked via the config maintained in VOV4
item category is different compared to configuration
Configuration someone might have changed after that sales order created
Nothing is recorded in change log. How to know,
whether system
determined this item category or user changed manually.
During order creation if you are inputting the allowed manual item category manually in salesorder then that is not a change
Hence it doesnot get recorded (VA01 T code)
During order creation a default item cate gets determined if you chnge that to manual, then that is also not a change
Hence it also doesnot get recorded (VA01 T code)
But in VA02 if you change the item category manually then it is recorded in change log
No item category determination analysis is available in standard and not reqd too
In your case only this could have happened
Configuration someone might have changed after that sales order created
Regards
Raja

Missing Item Category Group data in Material SD data in CRM

Hi crm experts,
Please help us. We are trying to identify what's the rootcause of the problem we experienced in CRM regarding the Item category group. We are maintaining material master in ECC and it will be replicated in CRM via middleware. The data item category group is properly maintained in ECC but when we checked in CRM, only 3 of the sales areas have it.
Sales Area 1 - YES
Sales Area 2 - NO
Sales Area 3 - YES
Sales Area 4 - YES
So we will do a request load for the data to show also on Sales Area 2.
Item category group were maintained in the ff tables:
ECC table TPTM
CRM table CRMV_ITEM_CAT_GR
Can you please let us know how we can pin point this problem so that this will not happen again? We want to apply a permanent solution if there is. Hoping for your kind assistance. Thanks!
Best regards,
Mike

hi
General item category group
Materials grouping that helps the system to determine item categories during sales document processing.
*If a group is configured specific to distribution channel, it has priority if the corresponding activity is distribution channel-dependent
Item category group from material master
A grouping of materials that the system uses to determine item categories during the processing of sales documents.
the difference between the two lies in the specificity to the distribution channel
Regards
Raja

Item category in a return order

Hi Gurus,
The scenario is like : We created the sales order and completed the Goods Issue and then the invoicing for the sales order. When a return order is created, (return giving reference to the original sales order), can anybody please tell me how the item category in returns order is determined.
We have checked the item category assignment in SPRO, but couldnt get the link between the original sales order attributes and the return order item category.
Any help in this regard would be of help to us.
Regards,
Krishna Mohan

Hi Krishna
In standard SAP, "Return order(RE)" can be created either with reference to "Billing document" OR "Sales order" and there is no Madatory reference for Return order (RE).
Therefore, Return order can be created without any reference also ,in standard system.
In Copy control (VTAA), you can find OR to RE as source and target document pair.
Similarly, in copy control (VTAF), you can find F2 to RE as source and target document pair.
If it is required in your organisation, then you can mark "reference mandatory" for Return order (RE).
When you create a Return order(RE) with reference to Sales order(OR),in Copy control (VTAA), no Item category has been proposed for the Target document RE, therefore it is determined from the assignment in the customisation ,as below.
Sales doc type + Item category group + Item usage(if any) + Item category of higher level item(if exists) = Item category.
e.g, RE + NORM + (blank) + (blank) = REN
If ,you create the Return order(RE) with reference to the Billing document (F2), then in copy control(VTAF) at item level, Item category(REN) has been proposed for the target document, so system copies that to target document RE.
So, as beacuse you are creating the Return order(RE) with reference to the Sales order(OR), you have to check the assignment in customisation as above.
Beside this, "Credit for Return(RE)" is always created with reference to the "Return order(RE)" and NOT with reference to the "Return Delivery(LR)", in standard SAP.
That is why ,if you check the Item category REN, you will find the "Billing relevance" as "B"(Order related Billing docuemnt).
Regards

Item category group during service order replication is incorrect

Similar Messages

Maybe you are looking for