ITunes 10.5: Bizareness and EXC_BAD_ACCESS on quit ...
Suddenly lots of iTunes 10.5 troubles:
iMac: Intel Core Duo
iTunes Library: on external hard drive
Updated with latest Snow Leopard software (can't run Lion on Intel Core Duo)
The following symptoms always occur:
Can't get to the iTunes Store, or sign in to the iTunes store (just get a blank window)
iTunes won't recognize an inserted audio CD (i.e. won't map it)
iTunes track counter doesn't advance when playing a song
can't search in iTunes
iTunes coredumps when quitting the app
What I've Tried:
Completely reinstalled Snow Leopard OS and applied all updates.
Created a local library on my Mac HD to rule out possibilities with library on external HD
Cleared out ALL caches in /Library/Caches
Repaired MAc HD disk permissions
Here is the crash report (thread 0 crashed):
Process: iTunes [187]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.5 (10.5)
Build Info: iTunes-10509941~1
Code Type: X86 (Native)
Parent Process: launchd [117]
Date/Time: 2011-10-30 00:51:21.870 -0400
OS Version: Mac OS X 10.6.8 (10K549)
Report Version: 6
Interval Since Last Report: 9564 sec
Crashes Since Last Report: 48
Per-App Interval Since Last Report: 3371 sec
Per-App Crashes Since Last Report: 25
Exception Type: EXC_BAD_ACCESS (SIGBUS)
Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000010
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
Thread 0 Crashed: Dispatch queue: com.apple.main-thread
0 com.apple.iTunes 0x0055a3ec 0x1000 + 5608428
1 com.apple.iTunes 0x000ec74d 0x1000 + 964429
2 com.apple.iTunes 0x00194d3d 0x1000 + 1654077
3 com.apple.iTunes 0x00193e75 0x1000 + 1650293
4 com.apple.iTunes 0x001af1e3 0x1000 + 1761763
5 com.apple.iTunes 0x002a111e 0x1000 + 2752798
6 libSystem.B.dylib 0x900e4bff __cxa_finalize + 208
7 libSystem.B.dylib 0x900e4b14 exit + 33
8 com.apple.AppKit 0x991552be -[NSApplication terminate:] + 1056
9 com.apple.AppKit 0x98f5aa26 -[NSApplication sendAction:to:from:] + 112
10 com.apple.AppKit 0x98f5a8d9 -[NSMenuItem _corePerformAction] + 435
11 com.apple.AppKit 0x98f5a5ca -[NSCarbonMenuImpl performActionWithHighlightingForItemAtIndex:] + 174
12 com.apple.AppKit 0x98f5a4b6 -[NSMenu performActionForItemAtIndex:] + 65
13 com.apple.AppKit 0x98f5a469 -[NSMenu _internalPerformActionForItemAtIndex:] + 50
14 com.apple.AppKit 0x98f5a3cf -[NSMenuItem _internalPerformActionThroughMenuIfPossible] + 97
15 com.apple.AppKit 0x98f5a313 -[NSCarbonMenuImpl _carbonCommandProcessEvent:handlerCallRef:] + 336
16 com.apple.AppKit 0x98f4ea55 NSSLMMenuEventHandler + 404
17 com.apple.HIToolbox 0x9347fc2f DispatchEventToHandlers(EventTargetRec*, OpaqueEventRef*, HandlerCallRec*) + 1567
18 com.apple.HIToolbox 0x9347eef6 SendEventToEventTargetInternal(OpaqueEventRef*, OpaqueEventTargetRef*, HandlerCallRec*) + 411
19 com.apple.HIToolbox 0x934a17f3 SendEventToEventTarget + 52
20 com.apple.HIToolbox 0x934cde87 SendHICommandEvent(unsigned long, HICommand const*, unsigned long, unsigned long, unsigned char, void const*, OpaqueEventTargetRef*, OpaqueEventTargetRef*, OpaqueEventRef**) + 448
21 com.apple.HIToolbox 0x934f2b90 SendMenuCommandWithContextAndModifiers + 66
22 com.apple.HIToolbox 0x934f2b47 SendMenuItemSelectedEvent + 121
23 com.apple.HIToolbox 0x934f2a5d FinishMenuSelection(SelectionData*, MenuResult*, MenuResult*) + 152
24 com.apple.HIToolbox 0x934c2160 MenuSelectCore(MenuData*, Point, double, unsigned long, OpaqueMenuRef**, unsigned short*) + 454
25 com.apple.HIToolbox 0x934c18bb _HandleMenuSelection2 + 465
26 com.apple.HIToolbox 0x934c16d9 _HandleMenuSelection + 53
27 com.apple.AppKit 0x98f47f96 _NSHandleCarbonMenuEvent + 285
28 com.apple.AppKit 0x98f1cb46 _DPSNextEvent + 2304
29 com.apple.AppKit 0x98f1bdd6 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 156
30 com.apple.AppKit 0x98ede1f3 -[NSApplication run] + 821
31 com.apple.iTunes 0x00004c5e 0x1000 + 15454
32 com.apple.iTunes 0x00004ac9 0x1000 + 15049
Thread 1: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x900ec382 kevent + 10
1 libSystem.B.dylib 0x900eca9c _dispatch_mgr_invoke + 215
2 libSystem.B.dylib 0x900ebf59 _dispatch_queue_invoke + 163
3 libSystem.B.dylib 0x900ebcfe _dispatch_worker_thread2 + 240
4 libSystem.B.dylib 0x900eb781 _pthread_wqthread + 390
5 libSystem.B.dylib 0x900eb5c6 start_wqthread + 30
Thread 2:
0 libSystem.B.dylib 0x900c5afa mach_msg_trap + 10
1 libSystem.B.dylib 0x900c6267 mach_msg + 68
2 com.apple.CoreFoundation 0x93e802df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x93e7f3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x93e85304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0000b3e0 0x1000 + 41952
6 com.apple.iTunes 0x008368f9 0x1000 + 8607993
7 libSystem.B.dylib 0x900f3259 _pthread_start + 345
8 libSystem.B.dylib 0x900f30de thread_start + 34
Thread 3: com.apple.CFSocket.private
0 libSystem.B.dylib 0x900e4ac6 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x93ebfc53 __CFSocketManager + 1091
2 libSystem.B.dylib 0x900f3259 _pthread_start + 345
3 libSystem.B.dylib 0x900f30de thread_start + 34
Thread 4:
0 libSystem.B.dylib 0x900c5b5a semaphore_timedwait_signal_trap + 10
1 libSystem.B.dylib 0x900f36e1 _pthread_cond_wait + 1066
2 libSystem.B.dylib 0x901225a8 pthread_cond_timedwait_relative_np + 47
3 com.apple.iTunes 0x0000b610 0x1000 + 42512
4 com.apple.iTunes 0x00021b57 0x1000 + 133975
5 com.apple.iTunes 0x008368f9 0x1000 + 8607993
6 libSystem.B.dylib 0x900f3259 _pthread_start + 345
7 libSystem.B.dylib 0x900f30de thread_start + 34
Thread 5:
0 libSystem.B.dylib 0x900c5afa mach_msg_trap + 10
1 libSystem.B.dylib 0x900c6267 mach_msg + 68
2 com.apple.CoreFoundation 0x93e802df __CFRunLoopRun + 2079
3 com.apple.CoreFoundation 0x93e7f3c4 CFRunLoopRunSpecific + 452
4 com.apple.CoreFoundation 0x93e85304 CFRunLoopRun + 84
5 com.apple.iTunes 0x0003fc4c 0x1000 + 257100
6 com.apple.iTunes 0x008368f9 0x1000 + 8607993
7 libSystem.B.dylib 0x900f3259 _pthread_start + 345
8 libSystem.B.dylib 0x900f30de thread_start + 34
Thread 6:
0 libSystem.B.dylib 0x9010036a connect$NOCANCEL$UNIX2003 + 10
1 libSystem.B.dylib 0x9018b070 connect + 32
2 com.joesoft.jax.framework 0x139280b0 connect_to_server + 132
3 com.joesoft.jax.framework 0x13927d1c -[TimeServer get_time] + 120
4 com.apple.Foundation 0x962964c4 -[NSThread main] + 45
5 com.apple.Foundation 0x96296474 __NSThread__main__ + 1499
6 libSystem.B.dylib 0x900f3259 _pthread_start + 345
7 libSystem.B.dylib 0x900f30de thread_start + 34
Thread 7:
0 libSystem.B.dylib 0x900c5afa mach_msg_trap + 10
1 libSystem.B.dylib 0x900c6267 mach_msg + 68
2 com.apple.iTunes 0x0014b2db 0x1000 + 1352411
3 com.apple.iTunes 0x0005495b 0x1000 + 342363
4 com.apple.iTunes 0x0014be48 0x1000 + 1355336
5 com.apple.iTunes 0x007f84c0 0x1000 + 8352960
6 com.apple.iTunes 0x0015026b 0x1000 + 1372779
7 com.apple.iTunes 0x001a22c8 0x1000 + 1708744
8 com.apple.iTunes 0x001999f4 0x1000 + 1673716
9 com.apple.iTunes 0x0013de21 0x1000 + 1297953
10 libSystem.B.dylib 0x900f3259 _pthread_start + 345
11 libSystem.B.dylib 0x900f30de thread_start + 34
Thread 8:
0 libSystem.B.dylib 0x900f3aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x900f375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x900f53f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x00052375 0x1000 + 332661
4 com.apple.iTunes 0x00052231 0x1000 + 332337
5 com.apple.iTunes 0x000521cd 0x1000 + 332237
6 com.apple.iTunes 0x0005204d 0x1000 + 331853
7 com.apple.iTunes 0x008368f9 0x1000 + 8607993
8 libSystem.B.dylib 0x900f3259 _pthread_start + 345
9 libSystem.B.dylib 0x900f30de thread_start + 34
Thread 9:
0 libSystem.B.dylib 0x900f3aa2 __semwait_signal + 10
1 libSystem.B.dylib 0x900f375e _pthread_cond_wait + 1191
2 libSystem.B.dylib 0x900f53f8 pthread_cond_wait$UNIX2003 + 73
3 com.apple.iTunes 0x00052375 0x1000 + 332661
4 com.apple.iTunes 0x00052231 0x1000 + 332337
5 com.apple.iTunes 0x000521cd 0x1000 + 332237
6 com.apple.iTunes 0x0005204d 0x1000 + 331853
7 com.apple.iTunes 0x008368f9 0x1000 + 8607993
8 libSystem.B.dylib 0x900f3259 _pthread_start + 345
9 libSystem.B.dylib 0x900f30de thread_start + 34
Thread 10:
0 libSystem.B.dylib 0x900eb412 __workq_kernreturn + 10
1 libSystem.B.dylib 0x900eb9a8 _pthread_wqthread + 941
2 libSystem.B.dylib 0x900eb5c6 start_wqthread + 30
Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000008 ebx: 0x022aa620 ecx: 0xffffffff edx: 0x13e4ed80
edi: 0x022aa600 esi: 0x00000000 ebp: 0xbfffe868 esp: 0xbfffe840
ss: 0x0000001f efl: 0x00010282 eip: 0x0055a3ec cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037
cr2: 0x00000010
Complete message error:
Microsoft Error Reporting log version: 2.0
Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2013-03-06 15:28:24 +0000
Application Name: Word
Application Bundle ID: com.microsoft.Word
Application Signature: MSWD
Application Version: 14.1.4.111121
Crashed Module Name: MBURibbon
Crashed Module Version: 14.3.1.130117
Crashed Module Offset: 0x000072f0
Blame Module Name: MBURibbon
Blame Module Version: 14.3.1.130117
Blame Module Offset: 0x000072f0
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409
Crashed thread: 0
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<?xml version="1.0" encoding="UTF-16"?>
<DATABASE>
<EXE NAME="iTunes.exe" FILTER="GRABMIFILTERPRIVACY">
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<MATCHING_FILE NAME="iTunesMiniPlayer.Resources\sv.lproj\iTunesMiniPlayerLocalized.dll" SIZE="48432" CHECKSUM="0xEE11360B" BINFILEVERSION="9.2.0.47" BINPRODUCTVERSION="9.2.0.47" PRODUCT_VERSION="9.2.0.47" FILE_DESCRIPTION="Resursbibliotek för iTunes minispelare" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="9.2.0.47" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="© 2003-2010 Apple Inc. Alla rättigheter förbehålls." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x19791" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="9.2.0.47" UPTOBIN_PRODUCTVERSION="9.2.0.47" LINK_DATE="06/07/2010 15:34:12" UPTOLINKDATE="06/07/2010 15:34:12" VER_LANGUAGE="Sueco [0x41d]" />
<MATCHING_FILE NAME="iTunesMiniPlayer.Resources\zh_CN.lproj\iTunesMiniPlayerLocalized.dll" SIZE="47920" CHECKSUM="0x7178D874" BINFILEVERSION="9.2.0.47" BINPRODUCTVERSION="9.2.0.47" PRODUCT_VERSION="9.2.0.47" FILE_DESCRIPTION="iTunes 迷你播放器资源库" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="9.2.0.47" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="(C) 2003-2010 Apple Inc. 保留一切权利。" VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xF5EE" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="9.2.0.47" UPTOBIN_PRODUCTVERSION="9.2.0.47" LINK_DATE="06/07/2010 15:34:12" UPTOLINKDATE="06/07/2010 15:34:12" VER_LANGUAGE="Chino (RPC) [0x804]" />
<MATCHING_FILE NAME="iTunesMiniPlayer.Resources\zh_TW.lproj\iTunesMiniPlayerLocalized.dll" SIZE="47920" CHECKSUM="0x38EEA676" BINFILEVERSION="9.2.0.47" BINPRODUCTVERSION="9.2.0.47" PRODUCT_VERSION="9.2.0.47" FILE_DESCRIPTION="iTunes Mini 播放器來源資料庫" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes" FILE_VERSION="9.2.0.47" ORIGINAL_FILENAME="iTunesMiniPlayerLocalized.dll" INTERNAL_NAME="iTunesMiniPlayerLocalized" LEGAL_COPYRIGHT="(C) 2003-2010 Apple Inc. All rights reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x4" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x10C09" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="9.2.0.47" UPTOBIN_PRODUCTVERSION="9.2.0.47" LINK_DATE="06/07/2010 15:34:12" UPTOLINKDATE="06/07/2010 15:34:12" VER_LANGUAGE="Chino (Taiwán) [0x404]" />
<MATCHING_FILE NAME="Mozilla Plugins\npitunes.dll" SIZE="75040" CHECKSUM="0x10A57E08" BINFILEVERSION="1.0.1.1" BINPRODUCTVERSION="1.0.1.1" PRODUCT_VERSION="1.0.1.1" FILE_DESCRIPTION="iTunes Detector Plug-in" COMPANY_NAME="Apple Inc." PRODUCT_NAME="iTunes Application Detector" FILE_VERSION="1.0.1.1" ORIGINAL_FILENAME="npitunes.dll" INTERNAL_NAME="iTunes Detector Plug-in" LEGAL_COPYRIGHT="© 2003-2008 Apple Inc. All Rights Reserved." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x15ABA" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="1.0.1.1" UPTOBIN_PRODUCTVERSION="1.0.1.1" LINK_DATE="05/14/2010 22:35:22" UPTOLINKDATE="05/14/2010 22:35:22" VER_LANGUAGE="Inglés (Estados Unidos) [0x409]" />
</EXE>
<EXE NAME="CoreFoundation.dll" FILTER="GRABMIFILTERTHISFILEONLY">
<MATCHING_FILE NAME="CoreFoundation.dll" SIZE="828208" CHECKSUM="0x6EBDBFE6" BINFILEVERSION="1.550.26.13" BINPRODUCTVERSION="1.550.26.13" PRODUCT_VERSION="1,550,26,13" FILE_DESCRIPTION="CoreFoundation" COMPANY_NAME="Apple Inc." PRODUCT_NAME="CoreFoundation" FILE_VERSION="1,550,26,13" ORIGINAL_FILENAME="CoreFoundation.dll" INTERNAL_NAME="CoreFoundation" LEGAL_COPYRIGHT="Copyright (C) 2007-2010, Apple Inc." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0xD5671" LINKER_VERSION="0x0" UPTOBIN_FILEVERSION="1.550.26.13" UPTOBIN_PRODUCTVERSION="1.550.26.13" LINK_DATE="05/28/2010 03:17:38" UPTOLINKDATE="05/28/2010 03:17:38" VER_LANGUAGE="Inglés (Estados Unidos) [0x409]" />
</EXE>
<EXE NAME="kernel32.dll" FILTER="GRABMIFILTERTHISFILEONLY">
<MATCHING_FILE NAME="kernel32.dll" SIZE="1042944" CHECKSUM="0x8B19B2F6" BINFILEVERSION="5.1.2600.5781" BINPRODUCTVERSION="5.1.2600.5781" PRODUCT_VERSION="5.1.2600.5781" FILE_DESCRIPTION="DLL de cliente API BASE de Windows NT" COMPANY_NAME="Microsoft Corporation" PRODUCT_NAME="Sistema operativo Microsoft® Windows®" FILE_VERSION="5.1.2600.5781 (xpspsp3gdr.090321-1317)" ORIGINAL_FILENAME="kernel32" INTERNAL_NAME="kernel32" LEGAL_COPYRIGHT="Copyright (C) Microsoft Corporation. Reservados todos los derechos." VERFILEDATEHI="0x0" VERFILEDATELO="0x0" VERFILEOS="0x40004" VERFILETYPE="0x2" MODULE_TYPE="WIN32" PE_CHECKSUM="0x101E85" LINKER_VERSION="0x50001" UPTOBIN_FILEVERSION="5.1.2600.5781" UPTOBIN_PRODUCTVERSION="5.1.2600.5781" LINK_DATE="03/21/2009 14:08:18" UPTOLINKDATE="03/21/2009 14:08:18" VER_LANGUAGE="Español (alfabetización internacional) [0xc0a]" />
</EXE>
</DATABASE>That's interesting ... I don't think we can be looking at a "real" Corefoundation.dll crash then, because under those circumstances, the QuickTime Player shouldn't be launching either. (Both QuickTime and iTunes use the Apple Application Support program files.) The way that the crash is limited to a single user account suggests instead that we've had an iTunes preference file or library file blow out in some non-familiar sort of way.
Try steadily working through the *User-specfic troubleshooting* section of the following document:
[iTunes for Windows XP: Troubleshooting unexpected quits, freezes, or launch issues|http://support.apple.com/kb/TS1421]
Do any of those measures help get your iTunes launching again in your user account? -
ITunes Match keeps repeating and Sonos Play 5!
So this note has two pieces to it, one related to iTunes Match and the other is Sonos Play 5. First an observation about the iTunes Match repeating problem. I wanted to start using iTunes Match for a couple of reasons so I started to run it. It went through Step 1 and Step 2, started Step 3, stopped and restarted on Step 1.
So I was reading trying to find a solution in the Apple Support Community. Some suggested that there was a corrupted song in the library so I went back to watch to see if I could catch when it left Step 3 to go back to Step 1. I was not really able to see exactly were it was reverting back to Step 1.
I then discovered ajlewis1851 note about reset Match, Store and the computer (https://discussions.apple.com/message/20530276#20530276)
I also discovered a song that was not in my library so I deleted that from the library as well. Neither of these seemed to work and it was back repeating itself.
I left Match running while I was doing more searching and I discovered the thread about gating the upload speed as the upload speed might be the problem. Well I spent a long time trying to figure out how to slow my Airport Extreme Base Station down and then I noticed that Match was uploading between 2-15 files before it would kick back to the beginning and the total number of files to be uploaded was slowly decreasing.
Low and behold after quite some time, Match finally finished and said it was done! This has to be some serious bug in Match, but eventually it got done. Not sure whether the two steps before helped or not.
Now to the beginning of the story. I started down this path because I was setting up a new iPod Touch to serve as controller for my new Sonos Play 5 system. Everything seemed to work fine with Pandora and I was very excited. Synced a few playlist from my iTunes library and for many of the songs there was the dreaded ‘unplayable icon”-circle with a line through it! Did some additional searching and discovered that the iPod Touch to Sonos Play 5 was only possible with DRM songs.
This is an aside. It is necessary to place this discovery against my experience of playing my iPod thru a Sonos iPod Dock without having to worry about the DRM status of the music. My disappointment was nearly overwhelming.
But Sonos recommended a strategy of iTunes Match to remove the DRM from the songs in my library. Hence, my need for iTunes Match from the beginning of this story. But this is not a very clean solution. Even after one has done the iTunes Match, it is necessary to find all of the ‘Protected AAC audio files’ in your library, delete them and then download the ‘Purchased AAC audio files’ from the cloud. (https://sonos.custhelp.com/app/answers/detail/a_id/626) and Apples directions (http://support.apple.com/kb/ht1711)
There are of tricks in doing this ‘Protected’ to ‘Purchased’ transition. When you select Music in your library, and then right click on the top bar above the music you can select additional columns to be shown. Select ‘Kind’ and you can see which music is protected vs purchased. You can sort this column, thus bring all of the ‘Protected’ files together, select them all and with one right click delete them! (I very very strongly recommended you have a couple of backups of your library, just in case and there is a small box in the dialogue about deleting them from the Cloud as well---MAKE SURE THIS BOX IS NOT SELECTED). Much to my delight, in the ‘Cloud’ column, you are presented with the choice to download the ‘Cloud’ version (now DRM free). As best as I can tell, one has to download each song from the Cloud individually. My fingers were very tired after millions of clicks. I did a few at a time so it took me the better part of a day to accomplish.
I was very excited because I now had DRM free music in my library (I figured this would solve the problem). I connected the iPod Touch to the library, choose not to sync my playlist so all the playlists from the iPod Touch were removed and then reselected the playlists of interest and had them placed back on the iPod. I ejected the iPod and tested the playlist on the Sonos. Much to my surprise, the unplayable songs were still unplayable!!!
I deleted the Sonos App and reinstalled it (Did not work).
I deleted the playlist from the iPod Touch, and resync it to my library (You really don’t want to do this as it also deleted the playlist from my library!) Fortunately, I had one of those backups.
I then sync another playlist to the iPod Touch. This second playlist was the complete album from which two songs were placed in the original problem playlist. Much to my surprise, all of the songs from the album were fine, EXCEPT, the two songs that were unplayable in the original playlist.
I finally came to the conclusion that something had been stored on the iPod during the initial sync with the DRM containing music that prevented the non-DRM music from working properly. With a deep breath, and only after I disable the iPod Touch connection to iCloud (in a couple different places), I then went to Settings > General > Reset > Erase All Content and Settings and ran it to restore original factory settings. It was plugged into a power source.
After setting the iPod Touch up again, I reconnected it to my iTunes library and moved the problem playlist over that contained several unplayable songs. IT WORKED! All the songs were playable.
LESSONS:
1. If iTunes Match keeps repeating steps 1 and 2 watch carefully to see if the number of songs to be processed is changing for the better. If yes, at least in my situation, it completed the process, but it took much longer than I believe it should have.
2. My suspicion is that if you have installed DRM protected songs on an iPod Touch, the Sonos recommended solution will not work as stated. Interestingly, it did seem work on my iPad and 4G iPhone.
Addendum: I have discovered a few songs where the Sonos recommended solution did not work on the iPad and iPhone as well. Several are from the Madonna.Well.....It is now working....... Including converting locked tracks located on the IPad library into unlocked 256kbps tracks playable by Sonos...
Used these steps:
Signed up for ITunes Match using ITunes on a Windows PC
Let Match do it's thing with 700 or so tracks
Followed the procedure in the link above to create a smart playlist of tracks with bit rates less than 256kbps
Using the smart playlist as a guide, I deleted or download tracks not appearing in Sonos on the PC. Then, refreshed the Sonos music library and confirmed these tracks now available and playable by Sonos
On the IPad, for tracks that were grayed out in Sonos, I deleted and re-downloaded the tracks using the Music app (swipe right to left on a track to delete it)... then got into Sonos on the IPad to confirm the tracks no longer grayed out.
So... I'm now happy.... I like the Sono system of WIFI streaming which is very flexible and produces decent sound quality, but did not realize until after buying the Sonos bridge and two Sonos speakers that older ITunes songs would not play in Sonos due to DRM locking. So, will now work through the library of locked tracks converting and re-downloading.
Thanks again for the pointers on this question. -
Upgraded to iTunes 6.0.5 and not Itunes wont install
Hmmm...
I started using my itunes 6.0.4 and it told me a new version was available so I clicked upgrade to 6.0.5 the installation started, removed my old version and now when it goes to install the new versin it just quits and installs nothing.
The installation goes all the way to the end but at the end a windows pops up and tells me that "The Installation was interupted before ITunes could be completely installed". I looked on the support FAQ and all my settings are fine and I am the administrator.....What gives. Not only could I not upgrade but I can no longer us itunes...very fustrating. From the looks of it, many other seem to having similar problems but were able to get around it by using the Quicktime standalone. I tired that but got the same error as I did with iTunes...
Any ideas anyone?Ok I figured it out and finally after the 76th installation of iTunes/QuickTime I got it to work. Here is what I did, for me It acutally was a combination of several other threads. When I tried each one on their own, it did not work. Once I did them all...it did. Perhaps the difference with me is that I was running Windows One Care Live + Windows Defender (antivirus + antispyware + firewall)
Anyway, If anyone else is having this problem hope this helps. I am using Windows XP Professional (I dont if it will work/applies to XP Home but I would guess all but item 1 below would)
1. Read the support article:
http://docs.info.apple.com/article.html?artnum=300361
On Windows XP sp2 it wont actually let you do what the article describes...or on my installation it wouldn't. So I just logged on as the Windows Adminstrator on my domain controller and and added to my domain security policy (then removed this setting it after I finally got itunes installed sucessfully).
Reboot (uggg)
2. Read the support article:
http://docs.info.apple.com/article.html?artnum=302386
Since I was having problems with Both new versions (6.0.5) of the installer for QuickTime AND iTunes I justed deleted everything under C:\Documents and Settings\All Users\Application Data\Apple Computer instead of just the files it tells you to. Since nothing was working i figured what the heck.
Reboot (uggg)
3. Just in the event my antivirus was silently preventing the install I turned everything off by using the view/change settings option in Windows Live OneCare app (double click on the icon in the taskbar). Here is the kicker....when I tured that off, it still left things running!!!! What the heck is that.
Anyway So I went to Start->Settings->control panel->Administrative Tools and ran the services app. I scrolled down and manually stopped the Windows firewall, Windows Defender, and Windows Live OneCare services. To stop you just left click and highlight the service you want to stop then click the stop button at the top of that window (next to the play button)
(NOTE if I left those running I still had hang problems in the install...believe me I tried and failed, must acutally turn those off manually)
4. Install the Standalone QuickTime new version:
http://www.apple.com/quicktime/download/standalone.html
Reboot (uggg)...It worked!!!
5. Install the new version of iTunes:
http://www.apple.com/itunes/download/
Reboot (uggg)...It worked!!!
6. Now that everything was running I went back into the windows live onecare view/change settings by double clicking on the icon in the taskbar and restarted my windows antivirus, firewall, and antispyware.
Rebooted (grrr) and computer is running normally again.
Well thats what I did and everything worked fine and my Ipods are all happy now. If this works for you gimmie a "Amen brother".
Peace
Dell Windows XP Pro Windows One Care Live also running
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